AdminEgor Chistyakov
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2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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7 votes
This is reported to be fixed with the latest 28.5 build. Please check if it works for you.
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1 vote
An error occurred while saving the comment Jason, a quick test on Mac confirms it.
It’s been tried with the Excel's default font Aptos Narrow. However, when other fonts are used, like 'Bodoni 72', — it works fine.
Perhaps the font availability in both apps can be the issue.
Could you please try the same routine, but with a font font which is available in both the apps? -
2 votes
An error occurred while saving the comment Chris, doesn’t happen for me with Beta 28.5.0.26 for Myriad Pro, but on Windows.
Seems familiar to me, but so far I was not able to locate an existing report about this.
Does it happen for you for Myriad Pro only, or other fonts behave the same?
If you have a G (General Availability) release installed as well — can you check if it has the same problem? -
9 votes
An error occurred while saving the comment Agree.
Here is a list of all (more or less) the related requests/reports we left here at UV regarding this flashy circus with banners-popups-ads-hints-tips:
— Remove welcome messages: https://illustrator.uservoice.com/forums/333657/suggestions/38407834
— Remove survey requests from app: https://illustrator.uservoice.com/forums/333657/suggestions/33158737
— A new version of illustrator is now available!!!111: https://illustrator.uservoice.com/forums/333657/suggestions/37107070
— Make the share button bigger: https://illustrator.uservoice.com/forums/601447/suggestions/44935030
— Learn tab prompt covers necessary tabs: https://illustrator.uservoice.com/forums/601447/suggestions/42606289
— Please give us a way to disable newbie help: https://illustrator.uservoice.com/forums/333657/suggestions/36664198
— Have a clear path to turn off tool tips/ rich tool tips and tours: https://illustrator.uservoice.com/forums/333657/suggestions/36945619
— Stop nag windows: https://illustrator.uservoice.com/forums/333657/suggestions/33808330
— Never interrupt my work. Never show new features: https://illustrator.uservoice.com/forums/333657/suggestions/36068233
— I DON'T WANT Cloud Files: https://illustrator.uservoice.com/forums/333657/suggestions/46598416
— I want to control how many pop-ups I see: https://illustrator.uservoice.com/forums/333657/suggestions/47351396
— "What's new" reminder will not stop appearing every time I start Illustrator.: http://illustrator.uservoice.com/forums/601447/suggestions/43114044
— Giant splash screen ads in paid for, professional subscription is a BUG: http://illustrator.uservoice.com/forums/601447/suggestions/47520539
— The small Generative AI marketing window won't close.: http://illustrator.uservoice.com/forums/601447/suggestions/47540180
— REMOVE THE POPUPS - share online: http://illustrator.uservoice.com/forums/601447/suggestions/46520818
— The "new update" popup message is gross: http://illustrator.uservoice.com/forums/333657/suggestions/32411005
— Remove popups!: http://illustrator.uservoice.com/forums/601447/suggestions/31824886
— Opt-out of all "Generative AI" marketing popups: http://illustrator.uservoice.com/forums/333657/suggestions/47696468
— Give me an absolutely AI-free version, please!: http://illustrator.uservoice.com/forums/333657/suggestions/47771375
— Remove Generative AI "Try It" box from artboard: http://illustrator.uservoice.com/forums/333657/suggestions/48078695
— Please, for the love of God, take Text to Vector Graphics (Beta) out of EVERY contextual properties panel.: https://illustrator.uservoice.com/forums/939477/suggestions/48092627
— Rethink Modal Dialogs: http://illustrator.uservoice.com/forums/939477/suggestions/48164765I’m not merging these, because I feel this is one of those cases when seeing these separately means more than a vote count.
Please upvote those you agree with.AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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12 votes
PNG as an option is back in Beta 28.5.0.75, in both Export As and Export Assets’ Format Settings. Please check and comment back if it is resolved at your side.
AdminEgor Chistyakov
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8 votes
An error occurred while saving the comment Sophie, I wonder, does it still stay this broken in the latest versions of Ai?
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5 votesAdminEgor Chistyakov
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2 votesAdminEgor Chistyakov
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An error occurred while saving the comment I hate these modern dialogs. It’s not the only time these lock up from using it further :(
That’s why I always disable this interface and use an older reliable one, with Preferences > General: Use legacy "file New" interface option.
This is a workaround, I know, but it helps me to keep my sanity. -
1 vote
An error occurred while saving the comment I see! Well, this is indeed something the team would have to look directly into.
As the message states, please collect the test file, upload to a storage and share a link with the team via sharewithai@adobe.com
Please also put the link to this report (http://illustrator.uservoice.com/forums/601447/suggestions/47709404) for tracking purposes.
Provide the exact spec your machine has: OS, GPU, driver version, SSD size, etc. —the team would need these to replicate the problem in-house.An error occurred while saving the comment Do all PDF-files cause this error? (you forgot to add a screenshot of this particular error though)
Have you tried to create a simplest document in Illustrator, save it as a PDF and place this file instead? Does it give you the same error?
How do place exactly — by drag-n-drop or using File > Place command? Is there a difference? -
1 vote
An error occurred while saving the comment Shane, am I right thinking this happens only in GPU Preview mode, and never with CPU?
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43 votes
We confirm that these issues have been found fixed in Windows Insider update 26085.1. Please upgrade your Windows to this version or above.
An error occurred while saving the comment Do you, by any chance, use a Windows 11 Insider Preview build?
An error occurred while saving the comment Ugh... I have no idea what it can be :(
I’d try to start with resetting preferences and reinstalling it if resetting does not help.I wonder, if you open a dialog, say, Preferences (with Ctrl + K hotkey), — will the cursor show up there?
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2 votes
An error occurred while saving the comment @HINA, this happens because this effect measure the bounding box for a live text based on its Em / ICF box (to include ascenders and descenders and ensure the size stays the same no meter if a text has character with these or not). Usually the metrics of many fonts dictate these to be not exactly symmetrical, and this lead to unequal margins. But that’s how fonts are built.
But you can force Illustrator to use the tight bounds of the characters instead, if you apply the Outline Object effect before Rectangle.
Another option would be to use The Transform effect to shift the rectangle slightly. -
3 votesAdminEgor Chistyakov
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1 vote
An error occurred while saving the comment Ann, hardly can be told without having an actual file on hands to investigate the contents.
Please share one here (if you are allowed to), or send it over to sharewithai@adobe.com (in this case please supply a link to this report for tracking purposes — http://illustrator.uservoice.com/forums/601447/suggestions/48153353) -
8 votes
An error occurred while saving the comment Not sure what you mean? You refer to the iPad version, don’t you? Can you share some screenshots to explain the problem?
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1 vote
The bug vanished after a reboot.
If you encounter this again — please leave a comment.
An error occurred while saving the comment Glad it solve, but sad the bug got away :/
I will close the report for now, but if it ever happens again — please comment back.An error occurred while saving the comment @jeffh, can you supply a test file please, to test the behavior?
So far I fail to reproduce it with a brand new document. -
1 vote
An error occurred while saving the comment Oh! I checked the actual file’s contents — it’s just empty, that is full of nulls. No wonder it fails to load! How did you get or produce it?
An error occurred while saving the comment When I try to open the file, using the latest Beta 28.4.0.32, I get a different dialog, Text Import Option!
It means Ai can’t detect it as a valid Illustrator format, and treats it as a text file...It means that either this particular file is corrupted, or something’s got broken within Ai import option, or on the contrary, ArcGIS broke something in their export mechanism...
But when I try to open the file with Ai CS6, or something less old, like CC 2018, it does not open as well, same dialog is shown... So I assume it’s a problem with the file or ArcGIS, rather than Ai! Have you contacted ArcGIS already?
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3 votesAdminEgor Chistyakov
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An error occurred while saving the comment Wow. Can confirm.
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2 votesAdminEgor Chistyakov
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An error occurred while saving the comment Yes, I can confirm that! Happens for me also. I didn't experiment much on catching the threshold, but there is clearly a correlation between a size and the behaviour. Voted.
An error occurred while saving the comment Dale, the video, it seems you forgot to attach it :(
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Lore, I can’t reproduce it, but at Windows 10.
Which exact version of Windows 11 do you have?