AdminEgor Chistyakov
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3 votesAdminEgor Chistyakov
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An error occurred while saving the comment -
1 vote
An error occurred while saving the comment Lottie, you’d have to share this file with the team, so they can investigate this.
Please try to isolate the part of the document that matters (will it behave like this with other layers above removed?) and share the link to the .aic document or a local .ai doc here in comments (UserVoice being stubborn with .ai attachments lately, so it might not work) or send one directly to sharewithai@adobe.com.
Thank you! -
2 votesAdminEgor Chistyakov
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6 votes
An error occurred while saving the comment Janne, objects in Ai are layers (and there are debates on the terminology), but I presume now you mean 'top layers': Layer 1, 2...?
And you want to unlock a top layer by picking a dedicated command from a right-click menu when you are clicking on a child object within this layer, correct?
Please show a screenshot of you Layers panel, and give some annotations if I got this wrong again. -
1 vote
An error occurred while saving the comment Ten, if you have more users who discover this option being disabled when they think it should be on — please forward them there and ask to upvote this.
If you have your own observation — please share as well!An error occurred while saving the comment Not sure what you mean... perhaps I get the translation wrong! Can you please show a screenshot of it? Ideally the one from the version before as well, to compare.
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Files don’t save! Saving starts and never finishes and can’t be cancelled
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Captura%20de%20pantalla%202025-09-04%20173401.png 18 KB -
Screenshot%202025-09-04%20at%2014.58.23.png 51 KB -
Captura%20de%20pantalla%202025-09-03%20a%20las%2010.15.57%E2%80%AFa.%C2%A0m..png 76 KB -
Captura%20de%20pantalla%202025-09-03%20a%20las%2010.16.08%E2%80%AFa.%C2%A0m..png 39 KB -
Screenshot%202025-09-03%20184910.png 4 KB -
Screenshot%202025-09-03%20184124.png 3 KB -
Screenshot%202025-09-03%20184110.png 14 KB -
Screen%20Recording%202025-08-29%20at%2014.46.11.mov 15228 KB -
Captura%20de%20ecra%CC%83%202025-08-28%2C%20a%CC%80s%2011.09.33.png 368 KB -
Screenshot%202025-08-26%20at%204.44.48%E2%80%AFPM.png 51 KB -
Screenshot%202025-08-24%20at%2000.26.43.png 827 KB -
Screenshot%202568-08-20%20at%2011.25.20.png 117 KB -
Screenshot%202568-08-20%20at%2011.24.55.png 164 KB -
Screenshot%202025-08-14%20at%204.16.26%E2%80%AFPM.png 182 KB
35 votesThe team expects this to be fixed with the latest Beta build. Please try to install it and see if solves the problem.
An error occurred while saving the comment Another workaround that works for me — is to Save Aa instead, rewriting the existing file.
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Francisco, please try to disable Optimize Save for Performance and / or its parent option, Save in Background, in Preferences > File Handling — and see how it goes.
Please drop a comment after some time passes. The team is aware of the problem, but they need more data. -
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1 vote
An error occurred while saving the comment Yeah, UserVoice has being cranky with .ai attachments lately...
The UV team is aware of this now, and hopefully would provide us a fix. -
8 votes
Beta build now offers a way to have these two work together. This is still WIP and the team really needs your feedback on how it works.
Please try it — Beta builds are available for your Creative Cloud Desktop app and can be installed together with general builds (the only problem would be default file association — OS can’t tell Beta form GA apart).
An error occurred while saving the comment Jorge, as mentioned by both Kurt and Ton in comments, this is how Ai always behaved since the introduction of Smart Guides: enabling "Snap to Grid" disables Smart Guides, including its Object Highlighting.
There is a request to allow this to work together:
Smart Guides and Snap To Grid mutually exclusive - please support both — http://illustrator.uservoice.com/forums/333657/suggestions/32421028
And the Beta build actually tries this today! Please try it (you can install it from your CCD) and share your feedback — the team really needs more to make it work the best way.AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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3 votesAdminEgor Chistyakov
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1 vote
An error occurred while saving the comment Please share some examples: test files, screenshots.
Tell more: where does Ai fail when pasting text? how exactly does it fail? what’s the difference? -
3 votes
An error occurred while saving the comment Hmm... Illustrator never allowed to deselect an object with Escape, I am sure of it.
That'’ why this request exists in the first place: Escape key should deselect any selected object — http://illustrator.uservoice.com/forums/333657/suggestions/41179072
Escape, Space, Backspace, Enter keys are rooted deeply in how Ai work...
Escape in Ai is used to cancel the current operation (that’s why you get the dialog closed) so you can’t reassign it, or they would clash.I’d like to know more about why you though it did work. Please tell more.
An error occurred while saving the comment Do you mean all the assigned keyboard combinations got de-assigned somehow and the Shortcut column is completely empty?
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1 vote
An error occurred while saving the comment Illustrator is a vector-based drawing application. Smudging is something usually applied to pixel-based graphics. That’s why Photoshop does have a Smudge tool, and Illustrator doesn’t.
It offers Feather and Gaussian blur as an raster-based effect, but that’s it.
Perhaps you’d be interested in this somewhat similar request?
Different Customizable Shape Gradient Constraints: http://illustrator.uservoice.com/forums/333657/suggestions/42682097 -
2 votesAdminEgor Chistyakov
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4 votes
Hi Everyone,
We have fixed this bug in our latest release – v 29.8.1 which is available worldwide now.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
AdminEgor Chistyakov
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1 vote
An error occurred while saving the comment Hmm, can’t reproduce it with the file... When I try to select all and use Object > Pattern > Make, I get the standard message the pattern is created, not an error one.
I’m seeing one mouse pattern swatch in Swatches already, without the yellow shapes.
Perhaps this file already is free from it, since you already tried to create one?Does it happen with any artwork, in any document?
An error occurred while saving the comment Please share a test file with this artwork you struggle to add as a pattern swatch.
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3 votesAdminEgor Chistyakov
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1 vote
An error occurred while saving the comment Can you share a short video of your workflow, please?
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2 votesAdminEgor Chistyakov
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An error occurred while saving the comment These vanish when you click Clear All in the dropdown.
Sure, it will make these just vanish with the dot, and it’s hardly desirable... -
12 votes
If this does happen for you, please open your Pathfinder panel’s options and change the Precision value it has. Lowering the values improves results, especially on very long curved segments, but also increases the overall time a complex pathfinder operation takes.
Please comment below if this advice helps — the team can use this feedback to reconsider the default value.
An error occurred while saving the comment Strange... If you still have a copy of this original file — can you share it here, please?
An error occurred while saving the comment JQ, please provide the file that gives the result you demonstrate. Without a case that is reproducible, little can be done to fix it.
As for the last sentence you made — I am totally agreed with you here.
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1 vote
An error occurred while saving the comment John, when this happens — are the Paste command enabled or disabled in the Edit top menu?
Does anything change if you disable Include SVG Code option in Preferences > Clipboard Handling?
Do you have any third-party clipboard managers? What about Windows Clipboard History (Win+V) — is it on or off?
Can you tell if text is involved or it happens for both text and vector art?
Marc, there was a recent problem with selecting images, when this are scaled down beyond some threshold — but hardly in involved transparency, only the effective resolution... Can you test and confirm that a duplicate image, but flattened, with no alpha, behaves the same, please?