Neil
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6 votes
An error occurred while saving the comment Neil
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7 votes
An error occurred while saving the comment Neil
commented
This issue is back after disappearing for a while. It was originally an InDesign problem I had for years on different Macs, OS and CC versions. It then moved over to Illustrator and, occasionally, Photoshop too. The old rule that turning the application frame on brings it back still works but I shouldn't have to work in that way to stop this happening.
CC2020 on iMac Retina 5K, 2017 – Catalina
An error occurred while saving the comment Neil
commented
This had happened to me for years on InDesign and was the subject of a long-standing thread which should have been fixed in CC2019, apparently:
It also happened in Illustrator and has since got worse, plus it now also happens in Photoshop. Ditching preferences and/or cache are a temporary solution, but not for long.
CC2019 on iMac Retina 5K, 2017 – Mojave
Neil
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121 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment Neil
commented
It's still here with OneDrive – every time I save. No other software does this
An error occurred while saving the comment Neil
commented
And another one here. Happens every time I save to MS OneDrive. Adobe Illustrator v. 24.0.3, Mojave 10.14.6
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1 voteNeil
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15 votesRequest to Contact Support ·
AdminAnkit Goyal(Illustrator Team)
(Admin, Adobe Illustrator)
responded
We could not reproduce this issue after several attempts.Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ankit Goyal
An error occurred while saving the comment Neil
commented
This has been happening to me and most of the people I work with whatever system and Illustrator version we're on. I can't believe it's still doing it on CC2019 and Mojave. It wastes an amount of my time nearly every day and has been the cause of accidental editing/deletion of unrelated items in the past. It often seems to be a masked image that defines one dimension of the large selection area that appears but there are few patterns or successful ways to get out of it, short of restarting AI.
Neil
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92 votes
Background:
- CC libraries does not have support for Global Process Colors
- Some users have spoken about InDesign – InDesign does not support Global Process colors
- Illustrator does support process colors , global process colors and spot colors. The issue is specefic to global process colors – since it is not supported in CC Libraries. We have added the request to support in CC libraries backlog,
Workaround:
- Create Process colors in Illustrator and add it to CC libraries – deselect the global checkbox
Neil
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An error occurred while saving the comment Neil
commented
I've also noticed that viewing CMYK swatches on the website library only shows RGB and HEX breakdowns for the colour so it's difficult to tell what you've added. This is still unchanged in CC 2018.
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36 votesNeil
supported this idea
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This appears to be the same issue that I and others have been suffering for a long time:
https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/36118159-palettes-do-not-expand
In my case this even stops working with the application frame turned on and requires restarting the program/deleting the cache/deleting permissions which I've already done too may times