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ertru

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10 results found

  1. A blank white popup window opens over a file when opening.

    8 votes

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    9 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
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    ertru commented  · 

    Same happening here after updating to Catalina, and updating AI

    Adobe Illustrator 24.2.1 (and the version before that)

    iMac, Retina 4K, Late 2015
    macOS Catalina 10.15.5

    ertru supported this idea  · 

  2. Illustrator V. 23.0 crashes repeatedly

    10 votes

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    5 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Admin →
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    ertru commented  · 

    On iMac here, upgraded to ADobes recommenden 23.01 "fix" and now I can't do anything.
    "Recovered" files do not even open, an all is greyed out - went back to 22 too to get anything done.
    Didn't matter what I was doing, it started crashing even on simple things: textbox, a simple line - and then suddenly - nothing works.

    Bugs me so much they've marked this problem as "Completed" here on another thread addressing the same problem.

    ertru supported this idea  · 

  3. Problems with 2019 Adobe CC Illustrator when upgrading to the Mojave OS system

    2 votes

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    0 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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  4. Can't finish previewing. Could not complete the requested operation.

    740 votes

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    447 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    ertru commented  · 

    Got update CC 23.0.1.
    And it is even worse.
    NOTHING works.
    All greyed out.
    Cant do anything.
    I have to force quit every time.

    I fear to even try to open PS, if this happens there too.

    Finland

    iMac Retina 4K 21,5 inch Late 2015
    Mojave 10.14.1

    Installed v 22.1 as second version so I get to do something.

    PLEASE fix Adobe.

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    ertru commented  · 

    Hey Ashutosh there is no new updates to get, even though I sesach for new updates.

    My system has all needed stats and running mojave-this is starting to get critical here npw.

    Every time I try to open an ai file everything is greyed out an I have to force quit the app.

    This is not "completed" as I see it when we as paying customers do not even get the update.

    Please fix urgently as it seems reading through many threads and comments on this that it has no difference what iOS you use as this seems to affects so many on different systems.

    ertru supported this idea  · 

  5. Unstable CC 2019 in Mojave

    14 votes

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    14 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Mojave is a supported operating system since Illustrator version 23.×.
    We request your help. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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    ertru commented  · 

    Not starting here, all work on pause and although Adobe claims theres an update on Ai and my system has all required stats for it I cannot get the update.

    Crisis.

    ertru supported this idea  · 

  6. Option to show rulers by default

    149 votes

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    76 comments  ·  Illustrator (Desktop) Feature Requests » User Interface  ·  Admin →
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    Completed (Comments Open)  ·  AdminVarun Sharma (Sr Product Manager, Adobe Illustrator) responded

    Hi Everyone,

    This has been completed, and has available since June 2020 release (version 24.2)

    Please go to Illustrator preferences > General > and select “Show/Hide Rulers” (refer attached screenshot). After checking this, if you hit ‘Show Rulers (Ctrl/Cmd + R)’, then the rulers will appear in every document (new and old), even after relaunching Illustrator.

    Please update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback.

    ertru supported this idea  · 

  7. An option to enable and use geometric centers for equilateral shapes (polygons)

    44 votes

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    7 comments  ·  Illustrator (Desktop) Feature Requests » Tools  ·  Admin →
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    Need More Info  ·  AdminSaurav Agrawal (Admin, Adobe Illustrator) responded

    Hello everyone,


    Lately we have been thinking about improving the snapping / smartguide experience on Illustrator and we need your help in this process.


    Please spare us some time of yours where we can come together on a online meeting and discuss your needs and pain point around snapping.


    Please use this link to book an appointment :

    https://calendar.app.google/jT6qzFZHNwXsvkrK9


    See you soon!

    ertru supported this idea  · 

  8. 2018CC version Preferences - Units go back to "points"

    45 votes

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    60 comments  ·  Illustrator (Desktop) Feature Requests » Documents and Artboards  ·  Admin →
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    ertru commented  · 

    This centainly needs to happen. I've tried every trick to "fix" this on my Ai but every.single.time I open a new doc on Ai it once again is by default ... as points.

    Adobe could for example develop the Preferences so that users could select their own preferences for the various alternatives we have-Web, Print etc. And the easiest way would be if this could be set in the General preferences.

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  9. Convert text to outlines on open

    104 votes

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    30 comments  ·  Illustrator (Desktop) Feature Requests » Type, Fonts, Text  ·  Admin →
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    Done (In Beta)  ·  AdminShashwat Dixit (Product Manager, Adobe Illustrator) responded

    Happy to announce that we have introduced 'Preview Missing Fonts' functionality to improve your experience when working with files that contain unavailable fonts.

    If you open a file with missing fonts, Illustrator will now render the text correctly on the artboard in Preview Mode, even if the fonts are not installed on your system. This ensures the files appear as intended without requiring immediate font installation.

    How does it work?

    1. When you open a file with missing fonts, the Missing Fonts Window will appear, listing fonts that are in Preview Only Mode.

    2. Close the Missing Fonts Window to view the text rendered accurately on the artboard.

    3. You can optionally select the text, go to Objects -> Expand… to convert the text to outlines.

    4. The text in Preview Mode is not editable. If you attempt to edit the text in Preview Mode, a warning will appear, notifying…

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  10. Save As PDF and PDF Export

    183 votes

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    64 comments  ·  Illustrator (Desktop) Feature Requests » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The solution is pushed into Global Availability build 28.6.

    PDF is now available as type in File > Export > Export As dialog.


    However, File > Adobe PDF Presets menu, similar to one InDesign has, to allow even quicker export, is absent still.

    If you want to have it, please upvote this new request here: http://illustrator.uservoice.com/forums/333657/suggestions/48670088

    ertru supported this idea  · 

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