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ertru

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  1. 5 votes

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    ertru commented  · 

    Same happening here after updating to Catalina, and updating AI

    Adobe Illustrator 24.2.1 (and the version before that)

    iMac, Retina 4K, Late 2015
    macOS Catalina 10.15.5

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  2. 10 votes

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    ertru commented  · 

    On iMac here, upgraded to ADobes recommenden 23.01 "fix" and now I can't do anything.
    "Recovered" files do not even open, an all is greyed out - went back to 22 too to get anything done.
    Didn't matter what I was doing, it started crashing even on simple things: textbox, a simple line - and then suddenly - nothing works.

    Bugs me so much they've marked this problem as "Completed" here on another thread addressing the same problem.

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  3. 2 votes

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    ertru supported this idea  · 
  4. 706 votes

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    ertru commented  · 

    Got update CC 23.0.1.
    And it is even worse.
    NOTHING works.
    All greyed out.
    Cant do anything.
    I have to force quit every time.

    I fear to even try to open PS, if this happens there too.

    Finland

    iMac Retina 4K 21,5 inch Late 2015
    Mojave 10.14.1

    Installed v 22.1 as second version so I get to do something.

    PLEASE fix Adobe.

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    ertru commented  · 

    Hey Ashutosh there is no new updates to get, even though I sesach for new updates.

    My system has all needed stats and running mojave-this is starting to get critical here npw.

    Every time I try to open an ai file everything is greyed out an I have to force quit the app.

    This is not "completed" as I see it when we as paying customers do not even get the update.

    Please fix urgently as it seems reading through many threads and comments on this that it has no difference what iOS you use as this seems to affects so many on different systems.

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  5. 14 votes

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    Mojave is a supported operating system since Illustrator version 23.×.
    We request your help. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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    ertru commented  · 

    Not starting here, all work on pause and although Adobe claims theres an update on Ai and my system has all required stats for it I cannot get the update.

    Crisis.

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  6. 143 votes

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    Hi Everyone,

    This has been completed, and has available since June 2020 release (version 24.2)

    Please go to Illustrator preferences > General > and select “Show/Hide Rulers” (refer attached screenshot). After checking this, if you hit ‘Show Rulers (Ctrl/Cmd + R)’, then the rulers will appear in every document (new and old), even after relaunching Illustrator.

    Please update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback.

    ertru supported this idea  · 
  7. 39 votes

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    ertru supported this idea  · 
  8. 45 votes

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    ertru commented  · 

    This centainly needs to happen. I've tried every trick to "fix" this on my Ai but every.single.time I open a new doc on Ai it once again is by default ... as points.

    Adobe could for example develop the Preferences so that users could select their own preferences for the various alternatives we have-Web, Print etc. And the easiest way would be if this could be set in the General preferences.

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  9. 82 votes

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    ertru supported this idea  · 
  10. 137 votes

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    There is no true PDF Export in Illustrator, because Illustrator allows to have editable PDFs with .ai-content stored within. Other apps does not allow that, and some users heavily rely on editable PDFs.

    Attemps to solve this were made, but there is no clear solution so far. Still we hope to find one.

    The intended way to get a PDF (without loosing your data) at the moment would be to use Save a Copy command that saves a separate copy of your file to PDF instead of Save As which keeps a saved file open.

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