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  1. 7 votes

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    MatM commented  · 

    Nah, I'm on Mac. Defo a cross-platform issue.

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    MatM commented  · 

    No! Basically, if you run more than a single document the bug is horrendous. Turning off Dropbox or similar seems to help. Crazy situation that doesn't seem to be picked up on here.

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    MatM commented  · 

    Sorry, Lance, I wasn't very clear on my post, I was rushing the post. If I'm honest they can be barely considered fixes really. Basically, if you have nothing running like Dropbox / Fontbase etc and don't have more than one document open the issue disappears. Not sure if you've just read the forum link but I added last night that I'd been onto tech support again and they're escalating this issue (hopefully).

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    MatM commented  · 

    Also creates empty vectors on scale, like the bounding box is becoming an object.

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    MatM commented  · 

    I have the same issue here. THere's a forum page with more info. It's a nightmare!

    https://forums.adobe.com/message/10807571#10807571

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    MatM commented  · 

    Lance, I get both of those bugs too. When using the preview dialog box for say, offset path. An example being If I offset the shape by 10mm then decide it's too much and lower it to 8mm, the 10mm box remains and the 8mm is also created, and if I continue to reduce or increase the shapes remain. THen once I press okay I have loads of unwanted boxes.

    The link below has the process I went through with tech support and what are the only things that resolve the issue.

    Wish they would acknowledge this issue even exists.

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    MatM commented  · 

    Hey Egor,

    This is the issue here. If you're still interested. :)

    https://forums.adobe.com/message/10791271#10791271

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  2. 7 votes

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    MatM supported this idea  · 
  3. 115 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    MatM supported this idea  · 
  4. 61 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    MatM supported this idea  · 
  5. 4 votes

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    MatM supported this idea  · 
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    MatM commented  · 

    Thanks, Giulio. I have been running Dropbox, I'll turn it off and kill all the processes to see if that's causing all the issues. Such a bizarre bug!

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    MatM commented  · 

    I have this issue too. I posted it a while ago. I thought it might just be me. I'll jump in on the discussion. It's driving me mad

  6. 1 vote

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    MatM shared this idea  · 
  7. 731 votes

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    MatM commented  · 

    The new update (including the hotfix version) hasn't fixed this completely. Although it doesn't occur anywhere near as often as the original, it is still an on-going issue.

  8. 199 votes

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    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

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    MatM commented  · 

    I've updated to the latest version and this has been happening to me too, at least 3 times today.

    MatM supported this idea  · 

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