MatM
My feedback
8 results found
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7 votesRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the comment An error occurred while saving the comment MatM commentedNo! Basically, if you run more than a single document the bug is horrendous. Turning off Dropbox or similar seems to help. Crazy situation that doesn't seem to be picked up on here.
An error occurred while saving the comment MatM commentedSorry, Lance, I wasn't very clear on my post, I was rushing the post. If I'm honest they can be barely considered fixes really. Basically, if you have nothing running like Dropbox / Fontbase etc and don't have more than one document open the issue disappears. Not sure if you've just read the forum link but I added last night that I'd been onto tech support again and they're escalating this issue (hopefully).
An error occurred while saving the comment MatM commentedAlso creates empty vectors on scale, like the bounding box is becoming an object.
An error occurred while saving the comment MatM commentedI have the same issue here. THere's a forum page with more info. It's a nightmare!
An error occurred while saving the comment MatM commentedLance, I get both of those bugs too. When using the preview dialog box for say, offset path. An example being If I offset the shape by 10mm then decide it's too much and lower it to 8mm, the 10mm box remains and the 8mm is also created, and if I continue to reduce or increase the shapes remain. THen once I press okay I have loads of unwanted boxes.
The link below has the process I went through with tech support and what are the only things that resolve the issue.
Wish they would acknowledge this issue even exists.
An error occurred while saving the comment MatM commentedHey Egor,
This is the issue here. If you're still interested. :)
MatM supported this idea ·MatM shared this idea · -
7 votesRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
MatM supported this idea · -
115 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.MatM supported this idea · -
61 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.MatM supported this idea · -
4 votesMatM supported this idea ·
An error occurred while saving the comment MatM commentedThanks, Giulio. I have been running Dropbox, I'll turn it off and kill all the processes to see if that's causing all the issues. Such a bizarre bug!
An error occurred while saving the comment MatM commentedI have this issue too. I posted it a while ago. I thought it might just be me. I'll jump in on the discussion. It's driving me mad
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1 voteRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer SinghMatM shared this idea · -
740 votes
An error occurred while saving the comment MatM commentedThe new update (including the hotfix version) hasn't fixed this completely. Although it doesn't occur anywhere near as often as the original, it is still an on-going issue.
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200 votes
Thank you all for reporting this issue and providing us your valuable feedback.
What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:
1)Double click any Ai file to launch Illustrator
2)Placing files in Illustrator via Bridge.For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.
1. On opening a file in Illustrator the START SCREEN do…
An error occurred while saving the comment MatM commentedI've updated to the latest version and this has been happening to me too, at least 3 times today.
MatM supported this idea ·
Nah, I'm on Mac. Defo a cross-platform issue.