David Becker
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34 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Regards,
Rohit Jain
Illustrator Team
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12 votes
An error occurred while saving the comment David Becker
commented
*** IMPORTANT ***
Once again Adobe has released a new update for Illustrator 2021 - 25.4.8 this time - and ONCE AGAIN they've not bothered to fix this bug.
I've just tried updating my Illustrator from version 25.4.5 to 25.4.8 on my Mac (which runs macOS Mojave 10.14.6), i.e. skipping versions 25.4.6 and 25.4.7, which we know have this bug.
The new version - 25.4.8 - STILL HAS THE SAME BUG.
So, to avoid this bug, REMAIN ON VERSION 25.4.5.
And don't say "Oh, you should upgrade your macOS". As a company we CAN'T DO THAT. We HAVE to stick with Mojave, for some VERY GOOD REASONS.
An error occurred while saving the comment David Becker
commented
Clearly they haven't bothered to address it, otherwise they would have released version 25.4.7 with the bug fix included!
It's hardly surprising though, seeing as version 25.x is no longer current. Adobe are ruthless in paying lip-service to maintaining software that they deem to be "legacy".
Just one example - there's been a bug in Illustrator for more years than I care to remember, whereby sometimes if you rename an Artboard, the name change APPEARS to work, but if you close the document, the next time you reopen it, the name has reverted to what it was previously.
They've had years to fix this but have never bothered.
Subscription-based software & ludicrous yearly major upgrades - whether they're needed or not - never mind asked for - always act to the detriment of software quality control, more's the pity...
An error occurred while saving the comment David Becker
commented
*** IMPORTANT ***
I've just tried updating my Illustrator from version 25.4.5 to 25.4.7 on my Mac (which runs macOS Mojave 10.14.6), i.e. skipping version 25.4.6, which we know has this bug.
Sorry to report that the new version - 25.4.7 - STILL HAS THE SAME BUG.
Poor show Adobe.
An error occurred while saving the comment David Becker
commented
The same things happens for me.
Once I updated Illustrator from version 25.4.5 to 25.4.6 on my Mac (which runs macOS Mojave 10.14.6) I get the "Error loading plugins. DxfDwgFileFormat.aip" dialogue box every time I launch the program.
Also the update has broken the entire workspace. Switching to Illustrator using Command-Tab (as I always do) only makes the panels I have docked to the right hand side of my screen visible. The rest of the program doesn't come to the foreground.
So no Application Frame, no Advanced Toolbar, and no menus.
This supposed minor update is a mess. I'll be reverting to version 25.4.5 immediately.
David Becker
supported this idea
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8 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the comment David Becker
commented
I'm sorry Ashutosh but your comment "...we will need someone to look into your machine to figure out what is going on here." is breathtakingly naïve, and is deeply troubling coming from someone who purports to work for Adobe in a technical capacity.
This problem has nothing to do with anyone's specific computer, and everything to do with a widely reported & prevalent bug in your software.
Not only have many, many people reported it on many different websites, but it's not even restricted to one operating system. It occurs on Macs AND on Windows PCs.
As I said in my previous comment, my fear is that with your "constant new whole-number versions no matter what" approach (just like Apple with their ludicrous annual macOS upgrades) all versions of Illustrator prior to 26.x have been abandoned, and will never receive any updates.
Can you contact someone in authority at Adobe and come back with a categorical answer to this? Will Illustrator 25.4.1 ever receive any updates or has it been "deprecated" in favour of 26.x?
Thanks
An error occurred while saving the comment David Becker
commented
This bug only appeared (for me at least) in version 25.4.1.
My concern is that with the recent launch of version 26.0, no more work will be done on version 25.x (or previous versions) and this particular bug will exist forever in version 25.x.
If no more maintenance occurs on versions prior to 26.0, this is a problem for those of us who have no choice but to remain on macOS 10.14.6 (Mojave) for reasons of compatibility with other software, etc. We can't upgrade to version 26.0 as it requires macOS 10.15 or above.
Can someone from Adobe confirm that this (and indeed any other bugs) in version 25.4.1 will be addressed in a forthcoming update to version 25.x, and not merely be addressed in version 26.0?
Thanks
David Becker
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4 votesDavid Becker
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An error occurred while saving the comment David Becker
commented
This bug only appeared (for me at least) in version 25.4.1.
My concern is that with the recent launch of version 26.0, no more work will be done on version 25.x (or previous versions) and this particular bug will exist forever in version 25.x.
If no more maintenance occurs on versions prior to 26.0, this is a problem for those of us who have no choice but to remain on macOS 10.14.6 (Mojave) for reasons of compatibility with other software, etc. We can't upgrade to version 26.0 as it requires macOS 10.15 or above.
Can someone from Adobe confirm that this (and indeed any other bugs) in version 25.4.1 will be addressed in a forthcoming update to version 25.x, and not merely be addressed in version 26.0?
Thanks
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3 votesDavid Becker
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4 votesDavid Becker
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5 votesDavid Becker
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3 votes
An error occurred while saving the comment David Becker
commented
This bug only appeared (for me at least) in version 25.4.1.
My concern is that with the recent launch of version 26.0, no more work will be done on version 25.x (or previous versions) and this particular bug will exist forever in version 25.x.
If no more maintenance occurs on versions prior to 26.0, this is a problem for those of us who have no choice but to remain on macOS 10.14.6 (Mojave) for reasons of compatibility with other software, etc. We can't upgrade to version 26.0 as it requires macOS 10.15 or above.
Can someone from Adobe confirm that this (and indeed any other bugs) in version 25.4.1 will be addressed in a forthcoming update to version 25.x, and not merely be addressed in version 26.0?
Thanks
David Becker
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7 votesDavid Becker
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An error occurred while saving the comment David Becker
commented
This is a consistent bug (for me at least) with the latest version of Illustrator (25.4.1) running on the latest version of macOS Mojave (10.14.6 - 18G9323).
Every single time I select one or more guides, they vanish, only to reappear again when deselected.
I have guides set at their default colour (Cyan) and the User Interface Brightness set at the darkest setting, with "Canvas Color" set to "Match User Interface Brightness".
Obviously what's happening is that instead of the guide(s) turning Red as they should do, they're either becoming transparent or not displaying at all.
This bug only appeared very recently (again, for me at least), so certainly no earlier than Illustrator version 25.4, or possibly even only with the very latest version (25.4.1).
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82 votes
An error occurred while saving the comment David Becker
commented
Please PLEASE add this much-needed feature to Illustrator. To not be able to group layers together is quite frankly ridiculous, especially given that Photoshop has had this feature for more years than I care to remember.
David Becker
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An error occurred while saving the comment David Becker
commented
Please PLEASE add this much-needed feature to Illustrator. To not be able to group layers together is quite frankly ridiculous, especially given that Photoshop has had this feature for more years than I care to remember.
As for the comment below:
"I think illustrator would be better to merge with photoshop.
To learn illustrator to me is so hard. Photoshop is so better to learn."and speaking as a professional Graphic Designer with more than 26 years experience, this comment should be treated with the utter contempt that it deserves.
You might as well say "I think tractors would be better to merge with cars. To learn tractors to me is so hard. Cars is so better to learn."
Some comments are just BEYOND even the most profound facepalm...
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15 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1
Now your files created in 23.1.1 or prior will retain layer color when opened in 24.0.1Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlThanks
Anish KumarAn error occurred while saving the comment David Becker
commented
Hi Anish
Yes, I was able to find the update via that method. I've applied the update and, yes, it appears to have fixed the bug, although I've only tested one document so far. Time will tell whether the fix is all-encompassing and no-one has any lingering issues!
Thanks for your help.
An error occurred while saving the comment David Becker
commented
When I launched the Adobe Creative Cloud application just now (Thursday 28th November, 8am UK time) there was no Illustrator 24.0.1 shown. Only 24.0, which I already have installed.
It looks like you've jumped the gun. Can you say when version 24.0.1 will actually be released - and by that I don't mean any beta / non-final version - I mean the actual, finished, 24.0.1 update which definitely, categorically sorts this bug?
Thanks.
An error occurred while saving the comment David Becker
commented
Thanks for attending to this so quickly. Just to be on the safe side, I'll wait until version 24.0.1 is officially released before downloading & testing it.
An error occurred while saving the comment David Becker
commented
Using a colleague’s Mac (which still uses version 23.1.1) I’ve now been able to confirm (thankfully) that documents saved on my Mac using version 24.0, but downsaved in CC format (as opposed to the new “2020” format) when then opened in version 23.1.1 retain the correct colours for layers.
I’ve also discovered that it’s possible to reinstall version 23.1.1 & uninstall version 24.0, using the Creative Cloud Application. Clicking on the 3 dots at the bottom right hand corner of the Illustrator box in the “All apps” section of the CC Application, and then selecting “Other versions” enables you to do this.
I’ll be suggesting to my Manager & colleagues that we stick with the prior versions of InDesign, Illustrator & Photoshop (14.0.3.433, 23.1.1 & 20.0.6 respectively) for the time being. Not only because of the Illustrator bug, but far more importantly because of the file format changes.
For the first time since the launch of Creative Cloud - at least in the case of Illustrator - the “CC” file format has not been maintained as the most recent file format. Instead there’s a new “2020” format. Attempting to open a file saved in 2020 format in Illustrator 23.1.1 gives the standard “this file is too new…” warning, and all layers are flattened into a single layer.
It’s probably safe to assume that the new InDesign - version 15.0 - also uses a new file format that’s incompatible with prior versions. As for Photoshop, typically the PSD format is backwards compatible, and not tied to the version of the program that it was saved using, in the same way as InDesign & Illustrator.
Anyone considering updating to the latest versions of these programs should be aware that (definitely in the case of Illustrator - and possibly in the case of the others) they’re not the usual updates. They’re major UPGRADES - if for no other reason than for changes in their file formats.
David Becker
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10 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
David Becker
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*** IMPORTANT ***
Once again Adobe has released a new update for Illustrator 2021 - 25.4.8 this time - and ONCE AGAIN they've not bothered to fix this bug.
I've just tried updating my Illustrator from version 25.4.5 to 25.4.8 on my Mac (which runs macOS Mojave 10.14.6), i.e. skipping versions 25.4.6 and 25.4.7, which we know have this bug.
The new version - 25.4.8 - STILL HAS THE SAME BUG.
So, to avoid this bug, REMAIN ON VERSION 25.4.5.
And don't say "Oh, you should upgrade your macOS". As a company we CAN'T DO THAT. We HAVE to stick with Mojave, for some VERY GOOD REASONS.