Andrii
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19 votes
I am happy to share that we have fixed this bug in our latest release – 27.0.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
Andrii
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2 votesAndrii
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2 votesAndrii
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413 votes
Hi,
Thanks for the information provided to the Illustrator team.
We are able to reproduce this issue at our end and the engineering team is currently isolating this issue further to get to the root cause.With Best Regards,
Illustrator TeamAn error occurred while saving the comment An error occurred while saving the comment Andrii
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Today all of a sudden I've got this issue. Restarting the Ilustrator did not help, BUT restarting the Chrome browser had magically resolved the problem.
Catalina 10.15.1.
Hope it'll help someoneAndrii
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139 votes
The recently announced change pushed into Beta 28.6.578 refers to this similar request: http://illustrator.uservoice.com/forums/333657/suggestions/35253820
The users can now use save custom presets within the Saved tab in the New Document dialog (modern one, not the legacy one). Please provide the dedicated feedback there.
As for the ability to change the existing predefined sizes for each document profile (Print, Web, etc,), like A1, A5, etc, — this is not yet available. Stay tuned and sorry for the misfire.
An error occurred while saving the comment Andrii
commented
While Adobe does not add new templates I use the following workaround:
Create a new document with desired dimensions (once) -> Save as template -> somwhere_you_like/(MY_TEMPLATE.ait) -> move this file to /Applications/Adobe Illustrator XX/Cool Extras/en_GB <or your_language>/Templates/Blank Templates/ (requires password).
Then Illustrator -> New File From Template (shift-command-N) and voilà.
Sorry for your guys who had no luck fixing it by my solution. I've just shared my experience. Besides, I've faced this issue before (It was about 2 years ago I guess) and that was about Chrome/Adobe as well. So this time I've just tried and got lucky.
As a guess, maybe it is not about Chrome exactly. Maybe it is about some specific web page and technology used on them and may appear while using Safari or Opers as well. Just a guess.