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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Control bar not updated on tool selection

    On Illustrator 23.0.1 running on Windows 10, the control bar does not update when a tool (say Pen, or Type or Selection, etc...) is selected. Only when the tool is click on the document would the control bar updated to show the tool options The graphics card is the Intel 520 (ver 25.20.100.6326).

    1 vote
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  2. IDIOTS

    You idiots have made it very difficult to create a new document/art board of my dimensions. I thought I was on a real computer until I wanted to create a new document and the choices are limited like I was on an iPad. Whoever designs this creates a program that does great things very difficultly. You do not have a clue how learning users, and therefore all users, think or do. Hire someone who is an expert in human computer interactions. A good one because you don't have one now.

    In case you think I don't know much about this…

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    We do test our products thoroughly including running it through multiple beta testers. Please visit https://adobe.ly/1o2SDsg if you would like to join our beta program. It is open to all Adobe Ids.

  3. Color Picker not working correctly

    I'm running Illustrator v23.0.i on a Windows 10

    When I use the Colour Picker to pick up a colour it changes the fill indicator but when I double click the fill box to show the colour makeup it shows Hex 000000

    0 votes
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  4. Start Screen/Blank Screen Persists

    Every time I close an Adobe window, AI, PS, Acrobat, it leaves a "home screen" up. This is annoying in the extreme. I can uncheck show this screen in prefs, but then it just leaves a blank black slate up there. Equally annoying. When I close a document, I expect the app to not still be there in my way. Please fix this. We pay a bunch of money for access to these great tools of the trade, give us the ability to make them work like we prefer. Thank you. I am aware this is not technically a bug,…

    2 votes
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  5. New guide

    When I try to make a new guide it seems to be lock out. Every other command like hide guides, lock guides, etc work. The only one that doesn't work is make guides.

    1 vote
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  6. Input Boxes Floating in the Workspace

    Hi, since the 2019 release I have 2 floating input boxes in the workspace, I don't know where they belong but they werent there before. If I hover over the '1' it brings up a tooltip of 'Artboard Navigation'

    See attached screensnip.

    1 vote
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  7. The keyboard stops to work

    The keyboard stops to work with no reason apparent. I have to restart the app to fix it (for a while).

    4 votes
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  8. Close, Save and Quit File Menu options are invisible

    After upgrading Illustrator to version 23.0 (Windows 7 Pro), the Close, Save and Quit options under the File Menu are invisible. This is constant.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. It can be issue with Graphic card drivers. Please goto this link for more info:
    https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

    If this doesn’t resolve the issue, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  9. Spell Check doesn't understand what "Uncapitalized Start of Sentence" means.

    While running spell check, Illustrator doesn't seem to understand that a comma is not the end of a sentence, or that the word following the comma is the start of a new sentence. See attached screen shots.

    (running the version of Illustrator on Mac running OS 10.13.6)

    1 vote
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  10. just installed illustrator 2019 and my apple magic mouse 2 has gone rogue... come on!!!

    just installed illustrator 2019 and my apple magic mouse 2 has gone rogue... come on!!!

    2 votes
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  11. Illustrator v23 desktop glitchy

    Hi, im running Illustrator CC 2019 v23 on Windows 7 32gb Ram. The keyboard shortcuts dont work (ctrl+A for example), mouse scroll zoom doesnt work. All drop down menus, File/Edit etc, will shut randomly making it impossible to select any options. As it stands completely unusable. Anyone else haviing these issues?

    2 votes
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  12. selection issues

    I have to click above where i want to select in the men system, i have windows 10 illustrator 2108

    2 votes
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  13. Cannot view 150% zoom level


    1. Illustrator CC 20.1 (64-bit); Windows 10-64

    2. Trying to zoom to 150% by selecting the preset option from the zoom drop-down menu, or using Ctrl++

    3. Expected result: document is shown at 150% zoom (actual size due to DPI scaling issues)

    4. Actual result: zoom preset goes to 200% and document is shown at 200%. This only happens with this document and not others; it contains both vector and raster data. For some reason I can zoom at every other preset except 150% (true actual size)

    1 vote
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  14. Visual glitch prevents using Illustrator when file is opened from Finder before launching Illustrator

    As the title describes, this glitch occurs consistently whenever launching a file from finder before launching Illustrator.

    The file seems to open, as the layers can be seen in the layers window, but the main document editing window is occupied by the welcome menu. The welcome menu cannot be closed, and the files shown in the recent section cannot be opened. See image 1.

    The only way to exit the menu without closing Illustrator is to open another Illustrator file through Finder or through File > Open. Then, another visual glitch will take place: the tabs used to select the…

    15 votes
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    10 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Window size not big enough - Can't open the illustration

    When I try to open a document from my drive, I get a pop-up window that says: Can't open the illustration. There is not enough room for the window; increase document area and try again.

    I've only had this issue since the last update. What can I do to fix this?

    2 votes
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  16. Problems with text, bounding box, selections, scaling and more

    Hello, I’ve been having a problem with Illustrator for now a week. The version I am working with is 22.1 and I am working on a MacBook Pro 15in 2017 with Sierra 10.13.5, Processor: 2.9 GHz Intel Core i7, Memory: 16 GB 2133 MHz LPDDR3, Graphics: Radeon Pro 560 4096 MB and Intel HD Graphics 630 1536 MB,

    I noticed that the problem always starts showing up when I am working with text, especially when changing the tracking of the text. The problem shows up after usually a couple hours of work and it “resets” when restarting the application or…

    5 votes
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  17. Adobe Color Themes panel becomes blank and unresponsive

    The panel works as intended for a while, but after working for a while (20 min or so) -The Adobe Color Theme Panel becomes blank after trying to switch between "create" & "explore".

    Closing and restarting Illustrator 2018 fixes this, but that become s big pain to have to keep closing and re-opening all your files just to use the color theme tools.

    I'm not sure if it is caused by the webseach that happens with the "..." elipses dots, but sometimes it seems that it just doesn't find the color website and that is why it doesn't show anything.…

    3 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  18. Selecting options in panel dropdown menus always activates the item below the menu

    This bug has been affecting me for many months through multiple updates. It happens consistently. When I click an item in a dropdown menu within a tool panel, no matter how careful I am I end up activating whatever option is BELOW the menu at that location.

    EXAMPL (see attached video): In the gradient panel I select the Location option, which opens a dropdown menu with 10 options (0% to 100%). When the Location menu opens, it hangs down over the tool panel below. In this case, Swatches. I select 80%: the physical location of that option in the menu…

    1 vote
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  19. Transform W: and H: using Arrow keys works only a single keypress.

    Transform W: and H: using Arrow keys works only a single keypress. After one keypress illustrator start moving the object. See .Gif

    Reproduce:
    1 create object
    2 select object
    3 click in the number of the W of H in the transform panel
    4 press arrow up / down on the keyboard
    5 press again.

    Expected behaviour:
    - For the object to scale up every press of the an arrow key.

    Observed behaviour:
    - First keypress the object scales/resizes
    - Second keypress it start moving.

    1 vote
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  20. new document screen missing options in illustrator windows 10

    Illustrator new document screen missing loads of options on windows 10. only showing mobile web and print profiles no video etc. Also recent items missing

    1 vote
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