Adobe Color Themes panel becomes blank and unresponsive
The panel works as intended for a while, but after working for a while (20 min or so) -The Adobe Color Theme Panel becomes blank after trying to switch between "create" & "explore".
Closing and restarting Illustrator 2018 fixes this, but that become s big pain to have to keep closing and re-opening all your files just to use the color theme tools.
I'm not sure if it is caused by the webseach that happens with the "..." elipses dots, but sometimes it seems that it just doesn't find the color website and that is why it doesn't show anything. And once the panel is blanked out, there aren't any options to re connect with the color server. Closing the panel and reopening it doesn't fix this, and as mentioned before - only a quit, and reopening of illustrator does.
Thanks for any thoughts!
Working in Illustrator 2018 on a Win10 machine with a 4k monitor - often it seems the pc with the 4k monitor is what causes the most issues with the adobe software.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Rene Flores commented
Similar thing happening to me now in 2021 -- same details as above, but panel also says I'm not logged in to my adobe account and my saved themes disappear. Restart fixes it. I'm using AI CC 25.2 . OsX 11.1 Macbook Air 2017.