628 results found

1. Macbook completely crashes with Illustrator 2018

   Hi, I'm using Illustrator 2018 and quite frequently my MacBook Pro 2017 crashes completely when I'm moving objects around or copying objects. It happened with the 2017 version as well. I can only hard reset my computer, which NEVER happens with other apps.
   Thanks for help

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

2. UI bug

   illustrator CC 2018 (ver. 22.0.1(64bit) / windows 10 Falls creator

   UI gets 'mangled', rendering it unusable, displays 'eating' each other or disappearing or not appearing, usually starts in 'control' area. Happens after various length of time, no special event triggering it.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

3. Update window appears every run AI. But I have fresh version installed.

   I'm tired of closing this window.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

4. Exporting files

   CC2018. - FILE NEVER EXPORTS. Trying to save .tif and .psd files

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

5. AIGPUSniffer quit unexpectedly.

   Adobe Illustrator CC 2018

   When trying to open Ai files through Bridge, I get this error:

   'AIGPUSniffer quit unexpectedly.'

   and the file fails to open. I don't experience this issue when opening the same file through finder or through the 'Open' dialog box.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

6. CC 2018 PGN Exporting looking worse than CC 2017

   When using Adobe Illustrator CC 2017 back then, exporting a HUGE resolution, Inked Lineart via File->EXport As->PNG-> High 300 ppi + Art Sampled + Transparent..

   Whenever i open that file on Photoshop CC 2017, the line art looks CRISP, stylish, soft, with no dead pixels like showing off..And Photoshop CC 2017 detects it with a 19kx20k Resolution.

   NOW, when using THE SAME EXPORT SETTINGS but on illus' CC 2018, the exporting looks instant...Oh yeah, great... But when i open it on PSCC2017....The lineart looks VERY THIN, 1px like, with greyed out dead pixels.

   Please do NOT break out what's working out PERFECTLY!!..I've noticed things went TOO FAST for exporting on illus 2018/loading on PS 2018...But this is unforgivable..

   Please fix this ASAP on the actual versions. And i have a POWERFUL gaming PC so this shouldn't be a PROBLEM...

   When using Adobe Illustrator CC 2017 back then, exporting a HUGE resolution, Inked Lineart via File->EXport As->PNG-> High 300 ppi + Art Sampled + Transparent..

   Whenever i open that file on Photoshop CC 2017, the line art looks CRISP, stylish, soft, with no dead pixels like showing off..And Photoshop CC 2017 detects it with a 19kx20k Resolution.

   NOW, when using THE SAME EXPORT SETTINGS but on illus' CC 2018, the exporting looks instant...Oh yeah, great... But when i open it on PSCC2017....The lineart looks VERY THIN, 1px like, with greyed out dead pixels.

   Please do NOT break out what's working… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   -Rama
   Illustrator Team

7. There are so many bugs my brain is too fried to write them in. I can't do anything. Every two minutes something goes wrong.

   Description says all.

   I have an image with a bounding box that's extremely large (no, there's nothing else in the layers panel).

   I have tried to export an object and was given the option for two different ones, even though there is only one (nope, no hidden duplicates).

   Handles were missing when using direct select tool. Came back randomly for no reason.

   And on and on and on.

   You need to beta these 'updated' products before you encourage those of us who have paying clients and no time for this **** to download a new version.

   I'm always excited for updates, but this one is killing me.

   Description says all.

   I have an image with a bounding box that's extremely large (no, there's nothing else in the layers panel).

   I have tried to export an object and was given the option for two different ones, even though there is only one (nope, no hidden duplicates).

   Handles were missing when using direct select tool. Came back randomly for no reason.

   And on and on and on.

   You need to beta these 'updated' products before you encourage those of us who have paying clients and no time for this **** to download a new version.

   I'm always excited for… more

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   Request to Contact Support  ·  Nitish Agarwal responded

   Hi,

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards
   Nitish Agarwal
   Illustrator Team

8. Error

   Both Illustrator and the CC Desktop agent/app were pretty buggy last days and after reïnstalling the CC Desktop app and updating Illustrator to the latest version and I get this prompt:

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

9. Sizing Glitch

   I have updated my Photoshop and Illustrator programs but when I boot them up to see the home screen where I would like to see "new" "open" and previous projects, I am greeted by a glitched window that, no matter what size I try to make it, will always fail to work. I have tried countless times and have only run into this problem with the new update. at first I had thought it was an issue with my monitor but soon realized that even with two different monitors hooked up (including the computer one) I get a glitched window box whenever I want to start a new file.
   Please address this, I have commissions to work on that are due.

   I have updated my Photoshop and Illustrator programs but when I boot them up to see the home screen where I would like to see "new" "open" and previous projects, I am greeted by a glitched window that, no matter what size I try to make it, will always fail to work. I have tried countless times and have only run into this problem with the new update. at first I had thought it was an issue with my monitor but soon realized that even with two different monitors hooked up (including the computer one) I get a glitched window… more

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Illustrator CC/Windows- When selecting multiple type boxes and lines it randomly deselects the group.

    When trying to align un-grouped lines and text boxes, it will deselect before I am able to move anything. I've updated to the most current version available (21.0.2) and reset preferences and am still having the same issue.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. Dell Canvas Pen Dysfunction

    I've had pretty consistent issues getting the Dell Canvas and Illustrator to play nice with each other, and it's gotten totally out of control with version 2018. Although some pen functionality has improved, there's one bizarre roadblock... there's a good 7 second delay when selecting objects with the selection tool (which can be cut short by moving the mouse). Using my finger directly on the touch screen works fine, but the pen is almost unusable for this reason.

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

12. Vector Shapes Arent Sharp on Hp Envy, But are On iMac

    Im working from a HP Envy x360 i7 laptop. My vector shapes are very blurred around its edges, but when I load the document on a iMac computer they are sharp. Any idea what the issue could be?

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Most likely cause would be graphics driver on your machine. Please upgrade graphics drivers to see it resolves the issue. If it still does not. Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

13. AI 18 won't launch

    I upgraded to the new AI18 from CC and it fails to launch on startup. It fails at the point it is initializing the plug-ins. I am using a Surface Pro 2 with Windows 10. AI17 worked fine and reinstalled and it still works. Any help would greatly be appreciated.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

14. Wacom tablet settings are completely overlooked at not applied. I have an Intuos 4 and the assigned buttons are not being recognizd.

    make sure the assigned buttons to a program for the wacom tablet interface work as assigned and not overlooked by the program.

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

15. Text is broken up when layered on top of any other object. Prints fine.

    Text is broken up when layered on top of any other object. Prints fine.

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Error on Launch: "There is no disk in the drive" -

    I figured out that I only get this error when my USB3 memory card reader is connected to my computer, but it is ridiculous. I have to click cancel 30+ times in rapid succession and then Illustrator will launch, but I can't find ANYWHERE in Illustrator that is referencing my E:/ drive - HELP!

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

17. Illustrator keeps opening its self, even after I close it/force quit it.

    I used it to open a PNG file accidentally, and tried to force quit it immediately. but it just kept opening its self, even after I let it load fully, and then quit it.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

18. Zooming malfunction when switching between windows.

    This occurs when I have multiple documents open in tabs. When I switch between tabs and scroll to zoom, it zooms in the previously opened tab, but not the current one. If I click within the document, then I can start zooming normally again.

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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Simple drawing of shapes, and moving them (HS)

    CC 2017.1.0 (21.1.0)
    Lauch Illustrator
    Click a new document
    Draw square, Draw another, try moving them, the cursor sticks, and then dragging get's confusing, and lag happens

    GPU disabled, from Bug Notice.

    TRYING TO WORK HERE

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

20. Illustrator CC - Lags constantly every attempt to do something in my layers

    I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)

    I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb .ai file, with the artboard being 18 x 22ish.

    Did not notice the constant pin wheel of death in Sierra maybe once.
    Also it also take forever to load and save. possible twice as before.

    As for other aspects, I have a fresh install, my caches are cleaned, my internal ram has been refreshed, I have reinstalled the app. I think this might just be a compatibility issue more than anything, just my hunch.

    Screen Recoding;
    https://www.dropbox.com/s/ohd0f2askehlgqc/Ilustrator%20Lags.mov?dl=0

    I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)

    I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb… more

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We haven’t heard from you for a long time.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Regards,
    Mohit