249 results found

1. Help > Illustrator Help goes to marketing page

   Selecting Illustrator Help from the Help menu no longer links to Illustrator information and search links, but goes to a generic CC marketing page. From there, there is no clear path, and it requires at least two more clicks, in addition to having to figure out which are the appropriate links to follow. This is not helpful, and takes time away from productive work.

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   1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Help > Illustrator Help now opens the Discover panel, with the immediate in-app access to articles, with the search option.

2. No search bar in Pantone swatch color books

   When I go to search for Pantone colors, or and other colors, there is no search bar at the top of the swatch tool window

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   You can have this field shown with Show Find Field option in a panel flyout menu. This works for Swatches and Pantone libraries and any other swatches library.

3. Effect 3D Rotate perspective error

   With Effects/3D Rotate, Illustrator can't render a placed image using a high perspective value. The image is all distorted. See screenshots:

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting this issue, Illustrator Team really appreciate this.

   To adjust the perspective, enter a value between 0 and 160 in the Perspective text box. A smaller angle is similar to a telephoto camera lens; a larger lens angle is similar to a wide-angle camera lens. A lens angle that is higher than 150 may result in objects extending beyond your point of view and appearing distorted
   For more details please refer to link: https://helpx.adobe.com/in/illustrator/using/creating-3d-objects.html#extrude_bevel_options

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

4. SVGs: Objects with dashed lines are split up

   Hello,

   I create an object (rectangle) in the AI with a dashed line (8px / 8px). Contour 2px and grey filling.
   If I save this object as *.svg and then open the saved SVG again, the path of the rectangle is fragmented.
   This denomination always occurs just before the corners. In other words, a rectangle is divided into 4 paths and becomes a group...

   Version: AI 23.1
   Windows 10 Enterprise
   Intel Core i7-6820IQ 2.70 Ghz
   16 GB RAM

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Sorry for a late answer. Basically it happens because of 'Align dashes to corners' option that is turned on for the object in Stroke panel. When it's on, Illustrator internally treats this stoke exactly like you have in the SVG — a group of normal dashed lines with recalculated gaps and dashes, and custom inserts where it's required.

   SVG just can't handles this, so to preserve the look it applies this treatment, converting it from the 'live' to 'expanded'.

   Try to disable the option and comment back if it helps.

5. Big problem with 'Horizontal Align Center' bug fix

   Windows 7 64bit professional service pack 1,
   Illustrator CC 23.0.6.

   The recent fix for "The 'Horizontal Align Center' option does not align text with the center of object if text has tracking applied on it" in version 23.1 is causing all of our files, tens of thousands of documents, to display incorrectly when you open them, shifting text automatically. We need to be able to turn off this "fix" in settings or something please. We produce scale rules and navigational equipment etc. and almost every one of our files is incorrect if we upgrade to 23.1! We are stuck on version 23.0.6 until we can find a way around this. Please help.

   Windows 7 64bit professional service pack 1,
   Illustrator CC 23.0.6.

   The recent fix for "The 'Horizontal Align Center' option does not align text with the center of object if text has tracking applied on it" in version 23.1 is causing all of our files, tens of thousands of documents, to display incorrectly when you open them, shifting text automatically. We need to be able to turn off this "fix" in settings or something please. We produce scale rules and navigational equipment etc. and almost every one of our files is incorrect if we upgrade to 23.1! We are stuck on… more

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue is no longer reproducible in latest 

6. Using the newest version of Illustrator won't let me use new files for older illustrator versions (ex: illustrator at school)

   Opening Illustrator files created last night on the newer version on my home computer won't load at school on an older version of Illustrator. The files are completely missing artwork. You can see all the components on the recently opened page, but when you open the file. The artwork doesn't load.

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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Hi Deborah,
   We have bumped up the file format in AI 2020 so any file created in AI 2020 is not compatible in older versions. Please do a save as Illustrator CC version before sharing the file.
   The older release should also be warning users that the file was created in a new version and will have some data loss.

   Best regards,
   Ashutosh

7. Option + Enter (on keypad) doesn't work anymore to produce a copy

   OS x 10.14.6

   Illustrator 23.0.6

   When using dialogue boxes for scale, rotate move etc, after inputting numbers i used to be able to hit option + enter (next to the keypad) and it would create a copy of whatever I element i was scaling, rotating, moving. This doesn't work anymore. nothing happens. I have to hit option + return for this to work. It used to work a few versions ago. Can you please change it back. it's super annoying inputting numbers on the keypad and not being able to hit the enter key next to the keypad to create a copy. Thanks :-)

   OS x 10.14.6

   Illustrator 23.0.6

   When using dialogue boxes for scale, rotate move etc, after inputting numbers i used to be able to hit option + enter (next to the keypad) and it would create a copy of whatever I element i was scaling, rotating, moving. This doesn't work anymore. nothing happens. I have to hit option + return for this to work. It used to work a few versions ago. Can you please change it back. it's super annoying inputting numbers on the keypad and not being able to hit the enter key next to the keypad to create… more

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   No longer happens in latest releases.

   Please comment if it still does for you.

8. Some of AI file paths disappear when exporting to PNG or JPG

   A simple AI file containing the logo and text (all outlined) is saved fine as AI or PDF, but if I try to export it to PNG or JPG, some of the paths contained within the image disappear and are not rendered in the resulting raster file. I am attaching the master AI file, and the rendered PNG file (created by going to File > Export As > PNG). As you will see, the rendered PNG file is missing the ALFRA name within the square white shape. FYI, I sent the file over to a friend of mine and he was able to export the file to PNG fine using CS5 version of AI. It seems there is a bug that prevents the correct export of a vector file to a raster image.
   I checked all the settings and everything looks ok. Cannot figure out the issue.

   A simple AI file containing the logo and text (all outlined) is saved fine as AI or PDF, but if I try to export it to PNG or JPG, some of the paths contained within the image disappear and are not rendered in the resulting raster file. I am attaching the master AI file, and the rendered PNG file (created by going to File > Export As > PNG). As you will see, the rendered PNG file is missing the ALFRA name within the square white shape. FYI, I sent the file over to a friend of mine and he… more

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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Thank you Egor for helping out Anna

9. Double Tool Bars

   My current build of Adobe Illustrator is displaying two toolbars, side by side, one minimized and one expanded. I'm assuming this is a bug. I reset the essentials tool bar and re-installed illustrator but the problem persists. See the left side of the attached screenshot

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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   There are multiple ways to resolve this
   1. Reset workspace Essentials
   2. Dragout the extra toolbar from dock and then close it
   3. Reset preference (not recommended unless necessary)
   4. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html .

10. New Swatch grayed out when Stroke Color is active

    Make New Swatch always available, not only when the Fill Color is active.

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    Resolved (Comments Open)  ·  Anish Kumar responded

    Hi Jan,

    Your New swatch option is disabled since the Stroke Color is set to None. New swatch functionality by default takes the current color.
    If you apply some color to Stroke, the option will get enabled, similarly if you change Fill to None, it will be disabled for Fill as well.

    Hope This helps.

11. User Interface zoomed in

    The interface in my Adobe Illustrator 2019 is 'zoomed-in' and it's not the same size as other Adobe apps. I've attached a screen shot of Illustrator 2018 vs Illustrator 2019.

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Illustrator has a feature to scale user interface on high resolution devices. You may choose to turn it off under preferences>User Interface>UI Scaling.

12. "Left-click the tool to view a list of all the tools in the tool group." Does not work.

    "Left-click the tool to view a list of all the tools in the tool group."

    Very simple, right? We've all been able to do it forever.

    Well, I don't want to be overly unpleasant about this, but, having finally upgraded from Adobe CS5 to Adobe CC, I find that this most basic of actions is unperformable on my computer. It worked in CS5.

    It's the newest version of Mojave, 10.14.3, and the newest version of Illustrator, on account of me having just installed it.

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    Resolved (Comments Open)  ·  Anish Kumar responded

    Marking Resolved based on user comment

13. Pathfinder Merge actually Dividing, leaving cut out objects behind

    This might be easier to read on the forums where the images are inline with the explanation, but I copy pasted everything here anyway. Here's the thread.

    https://forums.adobe.com/thread/2601397

    This has been a thorn in my side for so long I can no longer ignore it. I don't know when it happened but at some point Illustrator's Merge tool started dividing objects instead of merging them, and leaves behind cut up versions of objects that are behind the visible objects.

    MacBook Pro 15 2017
    macOS Mojave Version 10.14.2
    2.9 GHz Intel Core i7
    16GB memory
    using Illustrator CC 2019 version 23.0.2

    I'm pretty sure this still happens on my windows 10 computer at home as well.

    Interestingly, if I have only a few objects involved, it merges just fine, but when I'm working on logos that are even minutely complex it pitches a fit. I've expanded appearance, expanded text, expanded strokes, ungrouped objects, and put them all on the same layer and it still doesn't work. Thing is, the objects I'm merging aren't even terribly complex, and as a test I made 15 rectangles of various colors (some the same and some different) and had them overlapping in various ways.

    Screen Shot 2019-03-05 at 4.06.07 PM.png
    Here you see the objects selected so you can see the outlines and how the layers are organized.
    Screen Shot 2019-03-05 at 4.06.16 PM.pngScreen Shot 2019-03-05 at 4.09.32 PM.png
    Here's what happens when I try to merge (you can barely see the gaps that show the color behind themScreen Shot 2019-03-05 at 4.06.34 PM.png
    I moved part of the blue area at the top to show the navy object underneath has not been deleted.
    Screen Shot 2019-03-05 at 4.14.20 PM.png
    So with the objects now properly ruined, here's what the layers look like.
    Screen Shot 2019-03-05 at 4.23.59 PM.png
    In the old days Merge would merge all like colors that are visible and delete anything behind them. Now it divides and leave colors behind so there's a ton of extra, useless, objects left behind that get in the way when I'm forced to unite the mess together manually afterwards.

    But even with simple blocks of color, not that many points, no groups, and a mere 15 objects merge won't work.

    If anyone has any solutions to this you'd earn my undying gratitude.

    Thanks.

    This might be easier to read on the forums where the images are inline with the explanation, but I copy pasted everything here anyway. Here's the thread.

    https://forums.adobe.com/thread/2601397

    This has been a thorn in my side for so long I can no longer ignore it. I don't know when it happened but at some point Illustrator's Merge tool started dividing objects instead of merging them, and leaves behind cut up versions of objects that are behind the visible objects.

    MacBook Pro 15 2017
    macOS Mojave Version 10.14.2
    2.9 GHz Intel Core i7
    16GB memory
    using Illustrator CC 2019 version 23.0.2

    … more

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    2 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The objects had the Overprint attribute checked in Attributes panel. With this option on Illustrator leaves fragments unmerged to match the assumed intention behind having Overprint one. This is a normal expected behaviour, but not a transparent one.

    If you have this problem, don’t hesitate to leave the comment to force the team to rethink the UX behind this.

14. Pen tool rapidly changes to selection tool arrow glitch

    Pen tool rapidly changes to selection tool arrow when I move the cursor. OS 10.14.3 / Ai CC 23.0.2. On wacom tablet. The pen tool icon changes every micro-second to the selection tool icon and back again. Very hard to work this way. If I more my stylus even a tiny bit it happens. I have the pen tool selected in the toolbox.

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    Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Happy to hear that it got resolved for you, if still you encounter this issue again then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

15. In stroke menu, butt cap is selected and does not work. Stroke is displayed with rounded cap instead.

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The stroke has a brush applied to it, which can also define cap.

    Check it in the Appearance or Brushes panels. You can remove it from both of these panels, or Control, or Properties.

16. Constantly Crashes while opening file in newest AI v23.0.2

    Repeated Crashes while trying to open AI file
    Unistalled and Installed again
    Issue persists

    Operating System Windows 10 Home 64-bit Operating System, x64-based processor
    Processor Interl(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.60 GHz
    Installed RAM 8.00 GB

    Illustrator version 23.0.2 (64-bit)
    SYSTEM INFO attached

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Thank you for working with support. I have been informed that the issue was resolved after
    AMD Radeon R5 M355 driver were installed from 2016

17. Holding pen tool only two options pops up

    While on holding pen tool no add anchor points there

    I searched whole pannel but did not get. You will better understand me when you find in the attachments below.

    Plz let me know if i am wrong

    Thanks

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    Resolved (Comments Open)  ·  0 comments  ·  Tools  ·  Delete…  ·  Admin →
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18. Whenever I use my pentool now, wherever I hold the tool, doesn't allow me to click at that spot, it will draw 1cm above/below my click.

    Whenever I use my pentool now, wherever I hold the tool, doesn't allow me to click at that spot, it will draw 1cm above/below my click. pleaase fix thiiiissss gliiiiiitch!!!!!!!

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Most probably you have a Snap enabled: to grid (in View menu) or to Pixel (in the top right corner of the Control panel ort in Properties panel).

    Please check this.

19. resize does not respect the homothety

    1) It is impossible to draw a specific object
    If we write 100 x 100 pt in L and H. This draws: 101,172 x 100,657 pt
    It's not accurate and not square !!

    2) Having the box "keep proportions V and H" checked.
    You can not write 200 pt in H and keep the proportion respected.
    Example I type V = 200 pt. He writes me V = 202,172 pt and H = 203,292 pt

    Still not accurate and not square

    It's a disaster, because gradually, while working and constantly changing the sizes of these objects, everything becomes oval and rectangular. The logos are deformed. You can not trust Pro software anymore!

    1) It is impossible to draw a specific object
    If we write 100 x 100 pt in L and H. This draws: 101,172 x 100,657 pt
    It's not accurate and not square !!

    2) Having the box "keep proportions V and H" checked.
    You can not write 200 pt in H and keep the proportion respected.
    Example I type V = 200 pt. He writes me V = 202,172 pt and H = 203,292 pt

    Still not accurate and not square

    It's a disaster, because gradually, while working and constantly changing the sizes of these objects, everything becomes oval and… more

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue no longer happens in the latest versions of Illustrator.

    If it still does for you — please check if the Use Preview Bound option in Preferences > General is disabled, and comment back if toggling it does not help.

20. What video formats can we upload to bug requests?

    I used to be able to upload videos to the bug reports but now no matter what format I seem to choose, I get a note that the format cannot upload. Furthermore, the bug report gets posted anyway without notice so if I try to upload a different format the post is double posted.

    Can you please tell us what types of formats are allowed?

    Can you change the bug report form so that when an unsupported video format is selected there's a warning or indication before pressing the post idea button OR if an unsupported format is selected and the post idea button is pressed, abort the post so duplicates are avoided.

    I used to be able to upload videos to the bug reports but now no matter what format I seem to choose, I get a note that the format cannot upload. Furthermore, the bug report gets posted anyway without notice so if I try to upload a different format the post is double posted.

    Can you please tell us what types of formats are allowed?

    Can you change the bug report form so that when an unsupported video format is selected there's a warning or indication before pressing the post idea button OR if an unsupported format is selected and… more

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    We receive videos in form of .mov, .mp4 and at times even .mpg.
    This portal allows attachments up to 50 mb and you can use any format for it. Is it possible there is a software or an browser extention that is troubling you. Can you please try this bug form from another browser or computer.