Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
646 results found
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Colours Suddenly change and go lighter
Running latest Creative Cloud on El Capitan, 10.11.5.
When working on a file, all of my colors suddenly get lighter, almost like I'm working within a group. When I look at the swatch color values they have the same hex as a previous doc, but don't display the same.
As a quick test, I exported the corrupt version as a jpeg and rectified the colour in photoshop by altering the levels.
At the time of the switch I was working with the rotate and extrude tool.
2 votesRequest to Contact Support ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Eyedropper applies a white or transparent fill aspect on object
Eydropper tool applies a transparent or white aspect to my object. Yet my options are well set and there is no style on my source object.
I'm on 23.0.1 version on macOS 10.14 Mojave.2 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Smart Guides - Center point not usable
When Smart Guides are enabled, the Center point of an object is shown, when hovered over the edges of the object, but it dissappears (and doesn't snap) when trying to hover over the Center point itself.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator CC 2019 spots not changing to CMYK
Mojave 10.14 I just updated to Illustrator CC 2019 and when I try and convert a spot colour to process it wouldn't enable when I click OK -
2 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Command-s save reverts back a few steps
Sometimes saving the document (command-s) causes it to revert a few steps back. WHAT? What is going on with all this weirdness!
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Artwork won't display on artboard, but in the layers panel, navigator etc.
AI 23.0.1 / MacOS 10.14.2
When an additional file is opened it sometimes shows the content of a previously opened file on the artboard.
In the layers panel or the navigator the correct content is displayed.
Also upon undocking the tab the correct content is displayed.
Only workaround I found so far is restarting AI.2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Allow a custom swatch palette to be the AI default without using "Legacy File>New"
Unless I've missed something, it is not possible to use a custom swatch palette as the AI default for all new documents without using the "Use Legacy File>New" feature. No matter what I tried, I couldn't get my custom palette to be the default. Using the standard (non-Legacy) new document feature, I always have to navigate down through the menu to choose my custom swatches, and then it only applies to that one new document. About 99% of what I do is spot color artwork for silkscreen printing, so the AI default CMYK swatch palette is useless to me.
2 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator WILL NOT display art OR artboards.
How about making Illustrator useable for starters?
I pay enough for this service. I have done a full update and restart of my computer, all of my adobe products are up to date, AND I've uninstalled and reinstalled Illustrator.
This is what I get when I open a new document. Show artboards is on. NOTHING comes up despite using ALL of the fixes I can find in your boards.I expect a service I drop $700 a year on to actually WORK Adobe.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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.AI an d XD files not opened by default on Windows 10
Ashutosh Chaturvedi, sorry but one of your issues is not totally fixed, you have many users who are waiting for an answer for the .ai an wd files wich are supposed to by opened by default by thèse two softwares by double-clicking. This issue is not fixed on Windows 10. Thank you for your time and you answer ASAP.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Before you do that are you manually able to change file association of .ai file to another application say Notepad.exe ? There is another issue with file association going around. Please check this link: https://www.howtogeek.com/fyi/microsoft-broke-windows-10s-file-associations-with-a-botched-update/
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Libraries now converts all my saved Spot CMYK swatches to RGB.
I can no longer bring in my previously made Spot CMYK swatches as CMYK. All my spot color swatches are converted to RGB. I can create new spot CMYK swatches that come in properly in a newly created library but anything created in the past or in a previously made library is now all RGB.
2 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator refuses to become default program when opening .svg files
Illustrator refuses to become default program when opening .svg files. I've tried "Open with another program" in the "Open with" context menu option. I've tried uninstalling and reinstalling. I've tried installing 2017. I've tried regedit. It just won't take.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Adjustments in gradient slider not applying to grouped objects
When adjusting the gradient slider for a group of objects, only some of the objects are affected by the slider. The rest of the objects don't change. Applies to both linear and radial gradients, but problem more frequent for radial.
(In screenshot, the lower-right corner shows how some of the objects follow the gradient slider adjustment, but the rest of the objects in the group don't change. Using macOS High Sierra and Illustrator CC v23.0.1.)2 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Selection tool moves objects in steps when using mouse
In CC2018 I could move my objects either in steps (arrows), big steps (Shift+arrows) or with precision using the mouse.
Now in CC2019 if I move something with the mouse it emulates the arrow keys movement, I'm talking about Twitch Badges (72x72 px) so It's a heavy issue for me, when working on big documents like 1080p this problem is barely noticeable2 votesMost probably you have View > Snap to Grid option checked, or Snap to Pixel.
Please comment back if it still a problem.
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Freeform gradients color stops were altered after crash
Running Mac OS High Sierra and Illustrator CC2019.
While editing one shape with a freeform gradient, Illustrator crashed. Document had been saved prior to the edits. When opening the recovered file, all objects using that freeform gradient had all their color stops altered. Instead of dark brown, med brown and yellow, color stops were changed to use Registration, an unnamed brown and an unnamed pale color. None of those colors matched what had been used prior to the crash. Had to manually go back and redo the freeform gradient.
This feature is going to be really useful but you have…2 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Mad Color (Colour)
Colours are altered opening older files. The colour (color) settings are completely wrong—the idropper doesn't select properly. I tried to do a screen grab to get a sample from it but all the colours fade. The screen grab brought into illustrator then screen grabbed again fades all the colours again!!!! This doesn't happen if I screen grab anywhere else.
2 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator Bug - sometimes the fill color show at different location although actual shape is not.
sometimes the fill color show at different location although actual shape is not.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator crashing wheen trying to open any document
illustrator crashes as soon as i open it, I resently uppdated windows to 1809 and i have the latest illustrator updates. I tried diffrent ways to uninstall and remove both CC and illustrator with CC-cleaner and by following instructions on how to delete illustrator completly and reinstalling it again with no diffrence in result (still crashing). I cant say that my computer is the latest or the strongest but it worked for the first week then suddenly it started crashing.
I have a lenovo laptop with an 6:th gen i5, 8gb ram, ssd-storage and integrated graphics.
2 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-Rama
Illustrator Team -
AI crashes on opening PDFs
Attempting to open a PDF proof generated from InDesign, AI quits without warning. Either using right-click/Open With… or File -> Open from within AI produces this result.
OSX 10.13.6
Illustrator 23.0
Mid-2015 MBP.2 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
If the issue is still reproducible with AI 23.0.2 then please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator v23 desktop glitchy
Hi, im running Illustrator CC 2019 v23 on Windows 7 32gb Ram. The keyboard shortcuts dont work (ctrl+A for example), mouse scroll zoom doesnt work. All drop down menus, File/Edit etc, will shut randomly making it impossible to select any options. As it stands completely unusable. Anyone else haviing these issues?
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Swatch name doesn't show
In the new update v23.0, in the swatch options if the spot color is a book color you cannot read the swatch name.
2 votesRequest to Contact Support ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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