Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
44 results found
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Mouse cursor disappears on Windows 11 Insider Preview
I opened Illustrator to work on a project and my mouse cursor disappears when I am in the workspace. I can't seem to get it back. It is just an illustrator issue since I can see my cursor fine in other programs.
43 votesWe confirm that these issues have been found fixed in Windows Insider update 26085.1. Please upgrade your Windows to this version or above.
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[Illustrator 2025, 29.0][Win11 Pro 23H2] No Recent Local Files in the Welcome Screen
Recent local files and their previews are completely gone from the welcome screen in Illustrator 2025, 29.0.
Changing the number of visible recent files, restarting the computer, disabling/enabling GPU acceleration and even doing a clean install of Illustrator didn't help.
9 votesAs stated in an update at forums, there is a solution.
A backend fix has been applied. Please restart Illustrator to see if the issue is resolved.
If it persists, follow these steps:
1. Close all Adobe apps, including the Creative Cloud desktop app.
2. Navigate to the following folder location:
Mac: ~/Library/Caches/Adobe/CCX Welcome folder
Windows: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\
3. Locate the folder named CCX Welcome and rename it to CCX Welcome.old.
4. Relaunch the Creative Cloud desktop app, then reopen Illustrator.
Leave a comment if this resolves the issue or not.
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Illustrator gets minimized when toolbars get touched at Mac Sonoma 14.1, with application frame disabled
By updating to MacOS 14.1, In Illustrator 2024 28.00, as soon as you touch the toolbars, they disappear. Keeping the "Application Pane" active does not give the error. Can it be solved. A thousand thanks!
23 votesApple has seemingly fixed the problem with their MacOS version. Please update to check if this get it resolved for you.
Comment back if it still happens for you with MacOS 14.1.1 update installed.
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Paste in front places objects in a wrong position
Just updated to Illustrator 28.3 on macOS Ventura 13.4 on iMac 19,1.
Paste in front is fine on current artboard copied from. But paste in front does not land in corresponding location on another target artboard.
i.e. - copy text or art from artboard A. Paste in front artboard A lands in exact same spot. Paste in front artboard B (same size, but to the right of A) lands at -6.568" @ 139.125° from artboard A location (up and to the left). Artboard C (2nd document) lands up and to the left -19.6735" @ 169.064° of expected location.1 voteThe bug vanished after a reboot.
If you encounter this again — please leave a comment.
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The interface UI font fails to follow the Windows system settings. A lot of serif fonts are used in
The interface UI font fails to follow the Windows system settings. A lot of serif fonts are used in Chinese, making it very difficult to distinguish.
The red part does not follow the operating system font, and the blue part correctly follows the operating system font. In Chinese Windows, the default font of the operating system is "Microsoft Yahei"
3 votesThe issue seems to be fixed in the latest builds.
Please check it and reply back if it’s still broken.
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Bounding Box outside path and wrong dimensions
After 22 years of using Illustrator, the bounding box does not works anymore as it was used to.
When I draw a square of 10mm x 10mm with a centered path of 0,5mm the bounding box was always visualized precisely over the path and the dimensions of the square are 10x10mm
Since yesterday (01.18.2024) the bounding box is visualized outside the path and the dimensions are 10,5 x 10,5mm
Hope that is only a bug and not a featureVersion 28.1 (64 bit) on Windows 10
1 voteThis is a feature, and you can disable it.
Go to Preferences > General and turn off Use Preview Bounds option in the bottom right corner.
With this enabled Illustrator includes strokes into the measured bounds.
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Dialog windows move / float to the left
Bug Report: Floating windows drift offscreen (see attached video).
Adobe Illustrator 26.4I tried reverting to older versions of Adobe Illustrator, but the issue exists for them as well; To me, that suggests the problem is related to the beta macOS. I am raising this bug now because the issue could present itself as users upgrade to macOS Ventura this fall.
System Info:
I am running MacOS, Ventura, Version 13.0 Beta (22A5311f) on iMac M1 (2021) with 8MB RAM.5 votesThis issues is fixed in macOS 13 Beta 5
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Rectangle’s horizontal and vertical measurements are swapped
MacBook Pro (15-inch, 2018)
Processor: 2.6 GHz 6-Core Intel Core i7
Mac OS Monterey 12.0.1 (21A559)
Adobe Illustrator 26.0.2When selecting an object, like a rectangle, the horizontal and vertical measurements in the tool bar are swapped. They appear correctly in the Transform window.
For example, a horizontal rectangle could be 7pt x 5pt, but when selected in the tool bar it shows 5 in the <--> dialog box and 7 in the vertical box.
I have restarted my computer and restarted illustrator.
See screen caps below.2 votesAs per the comment:
Illustrator allows to access dimensions of an object as well as dimensions of a live shape. In case when a shape is rotated by 90° the shape’s size values can look swapped compared to measured sizes. It’s like tilting a head. See attached images inside for clarifications.
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Round corner not showing, object select not showing multi-select
round corner only shows with regular select tool but not direct select tool
when using direct select tool, would not outline selected object
round corner mod would only show up for default shapes, if anything is divided or combined the round corner stops showing.Why do we need to vote for bugs to be fixed?
shouldn't all bugs be fixed?? i mean it's not a new feature we are requesting.5 votesThis happens when edges get hidden.
Enable them back with View > Show Edge (or Cmd/Ctrl + H).
Also, you can edit your corner values precisely with Corners field in Control and Properties panel. The Shape section in Transform panel allows you to do the same for live shapes.
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Issue with Illustrator starting page screen
Since the last 2-3 days whenever I open illustrator, the starting page screen is appearing this way (see attached image). I don't know what I can do to fix it.
1 vote -
Learn tab prompt covers necessary tabs
I hate the learn tab with the fire of 1000 suns and I long for the sweet release of death to keep me from seeing this prompt I have no ability to disable.
Every time I start Illustrator I get this prompt to use the Learn tab. I don't want to use the Learn tab, I have work to do and this prompt covers important parts of the interface that I need to do my job.
There's no affordance to turn it off, the links just open a tab I do not want. It take 3 click to dismiss it…
5 votesThis got solved by eliminating the Bulb button altogether. Instead we now have the Discover panel now, which can be called with Help > Illustrator Help / Tutorials / What’s New(they all lead to different sections of the same panel).
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Unable to highlight values in Properties panel > Transform
I am unable to hightlight any values with the mouse cursor that are contained in the textbox fields within the Properties Panel > Transform e.g. Width or Height.
Using latest version of Windows 10 and Illustrator 2021 (Desktop).
4 votes -
Distribute spacing value field doesn't show units anymore
The field used to show units (like '50 mm') in version 23.
In 24 it says just '50' with no 'mm' after.
If you type in your own unit, it won't recalculate in current units, as every other field in AI can do.21 votesThe bug is no longer a problem in latest Illustrator releases. If you ever encounter this problem ever again, please comment back.
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No tools on illustrator 2021
Im on the last version of illustrator (on the date of 2021-01-20 at 9:47 am EST) and when i launch illustrator and create a project, there is no tools at all, when i change a settings in the window tab, nothing change
1 voteReinstalling Illustrator helped to solve this issue
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No x- and y-values for rectangles in the top menu bar
The last Update 24.2 installed. When drawing a rectangle there are no more x- and y-values shown in the top menu bar!!! So they can’t be edited. Only the width and height is shown. How miserable.
1 voteI happens when the width of the screen is not wide enough to fit all the elements the Control panel can display. Some blocks, especially from the Transform section, get omitted.
To workaround this without purchasing a larger display, one can open the Control panel's flyout menu, untick some options, like Align, and check if the section needed returns. If yes — then please vote here for a feature that would allow us to change the order of blocks in Control: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/40231882-allow-us-to-chose-order-of-controls-in-control-pan
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Can't Add Artboards in Increments of 10 by Using Shift
Used to be able in the new document window add 10 artboards by shift+clicking the buttons to the side. Now whenever I do it, it's just one at a time. Would be nice to have that back.
1 voteDoesn’t seem to happen anymore in the latest builds of Illustrator, in both legacy and modern versions of File New dialog.
If it still happens for you, please comment back.
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Welcome screen doesn't show
Hello,
I'm using windows 10 and Illustrator 24.0.2.Whenever I'm launching Illustrator, without opening a .ai file, my welcome screen doesn't show at all. I can start a new project fine but I still need my screen to show. And yes the setting to show the welcome screen is checked.
1 voteGlad to know that Naoh.
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Artboard units do not follow what is set in preferences (v 24.0.3)
Set units to be in inches, but Paragraphs palette shows fields in points.
2 votesThe issue is no longer happening in the latest versions. If something similar happens for you — please comment of log a new bug report.
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Make CMD+D to behave the same way in both Illustrator and InDesign
I like the CMD+D on Illustrator but want that on InDesign for duplicating things easier, and I also like the CMD+D on InDesign and I want that on Illustrator to relink photos easier. So maybe keep the CMD+D the same in both and create a new left hand command for the other?
I'm down1 voteYou can reassign these commands to new hotkeys manually to any combination you need, using Keyboard Shortcuts dialog.
If you think that all Adobe apps should have the same keyboard shortcuts anyway, you can try to upvote this general request.
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Radiobox on the Symbol options behaves inverse to the expected using the keyboard arrow keys
See the attached image, notice that Symbol Type is set to Dynamic Symbol. If you wanted to change it to Static Symbol using the keyboard, you'd expect to press down on the arrow keys, correct?
That does not work, instead you need to press UP on the keyboard arrow keys, which is the exact opposite of what you'd expect.
1 voteDoesn’t seem to happen anymore, and the Down arrow toggles the option is expected.
If it still happens for you — please comment back.
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