166 results found

1. 和文組版、縦組みでタブ設定した後の文字を「縦中横」にするとクラッシュする。

   和文組版中、縦組みの文字列でタブ設定した後の半角英数字を「縦中横」で縦にしようとするとアプリケーションがクラッシュする。また、「縦中横」設定した文字の前にタブを打ち込むと同じようにクラッシュする。

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  PCM Miyuki responded

   簑原圭介 様

   Illustrator デスクトップ版をいつもご利用いただき誠にありがとうございます。

   いただきました内容が発生した際にお使いのIllustratorのバージョンをお知らせいただけますでしょうか。

   
   

   引き続きどうぞよろしくお願いいたします。

   Illustratorデスクトップ版チーム

2. Font Height Options misbehave with rounded fonts

   Recently I started to notice that some of the fonts I use make wrong result when x-height or cap-height is used to set a font size.

   I clearly see that the height is of, by eye and the underlying grid, but Character palette says otherwise. I outline the font, I measure glyphs and I get smaller dimensions.

   Take a look at the file and the picture attached.

   When fonts with straight terminals are used, everything is fine. Visual dimensions match metrics precisely.

   But when a font with rounded terminals is used, like two examples at the bottom, things go weird.

   Here is my idea what is going on.
   Curved glyphs are made with the optical compensations. You can clearly see that with 'o' glyphs. Both top examples have their o-s slightly bigger than the x-height — and that is correct.

   When a font designer makes a vertical terminal rounded, they lower it below the baseline to compensate the lack of weight this rounding causes. If you compare the vertical stem of 'r' with the bottom bar of 'z', you will the that 'r' overshoots the baseline.

   So if you measure a glyph with flat top and bottom, like 'z' (here), you can see that it stands on the baseline, but the x-height is smaller that set 40mm.
   If you measure an 'r' glyph from the bottom overshoot (which is below the baseline) to the top point (notice that it differs form font to font and thus can not be used at all) the result is off again.
   But if you measure from overshoot to the flat top... now it gives 40. And this seems to be what Illustrator does.
   Instead of measuring from the baseline, it starts from an optical compensator some glyphs have and should not be used for the measurement. It takes right metrics, but starts at the wrong, overshoot zero.

   Recently I started to notice that some of the fonts I use make wrong result when x-height or cap-height is used to set a font size.

   I clearly see that the height is of, by eye and the underlying grid, but Character palette says otherwise. I outline the font, I measure glyphs and I get smaller dimensions.

   Take a look at the file and the picture attached.

   When fonts with straight terminals are used, everything is fine. Visual dimensions match metrics precisely.

   But when a font with rounded terminals is used, like two examples at the bottom, things go weird.

   … more

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   Thanks for reporting the issue .
   We are not able to reproduce this issue in house. ,Kindly provide following info to nail down this issue:

   1)Kindly provide a video recording , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

   Please mention the title of this issue as the subject of the mail.

   Warm regards
   Aishwarya G Gadodia
   Illustrator Team

3. bmp

   bmpへの書き出しをしても、「ファイルが壊れています」となり、読み取りができない状況になっています。

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  PCM Miyuki responded

   syuichi okamoto さま

   Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

   いただきました情報について、もう少し詳しい情報を頂けますと幸いです。

   1. お使いのオペレーティングシステム（マシンスペック）および Adobe ・Illustrator (デスクトップ版) のバージョン
   2. 問題が発生したときに実行していた手順:
      ・フォント名など
   3. 追加の情報がございましたら追記をお願いいたします。
   4. （必要に応じて）スクリーンショットまたはビデオをアップロードしてください。

   どうぞよろしくお願いいたします。

   
   

4. テキストをアウトライン化した際に空白が記号に変換される

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  PCM Miyuki responded

   井出はるか 様

   Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

   ご報告いただきました内容につきまして、追加情報が必要となりましたので、お手数をお掛け致しますが、ご協力をお願いいたします。

   1. お使いのオペレーティングシステム（マシンスペック）および Adobe ・Illustrator (デスクトップ版) のバージョン
   2. 問題が発生したときに実行していた手順:
      ・フォント名など
   3. 追加の情報がございましたら追記をお願いいたします。

   引き続きどうぞよろしくお願いいたします。

   Illustratorデスクトップ版チーム

5. Type on Path Broken - Can't Resize

   Not sure if this has been reported yet or not. When I use the type on path tool and try to resize it the type's center point is moved and/or the kerning is thrown way off. See the video for an example of what's happening.

   The only way I can get around this is making a copy of the object so I can save an editable version, then outline the text on the other version so I can resize. This is a MASSIVE pain.

   Using Ai version 25.4.1

   • 

   • 

   • 

   • 

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   12 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,
   Apologies for the inconvenience due to this issue.

   Please help by sharing some details:
   1.) Is this Issue still happening on your machine in the latest version 27.5.0 ?
   2.) If yes, please provide .ai file.

   Share the above details at ShareWithAI@adobe.com in a Zip file and mention the title of this issue as the subject of mail.

   Thanks and Regards

   Rohit Jain

   (Illustrator Team)

6. Dashed line not working

   I have the latest build of Illustrator 2021 for macOS Big Sur. When I try to apply the dashed line feature to lines or shapes, the effect does not show up. It’s as if I never clicked it. What’s going on here? I’ve never experienced this in past versions of Illustrator. I even tried deleting my preferences. Still nothing. This is so frustrating!

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   13 comments  ·  Strokes  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting this issue.
   Unfortunately we are not able to reproduce this issue.
   Could you please provide a video, test file or steps of the workflow with which you are facing this issue and share with us. Kindly share the above with us in a Zip file at sharewithai@adobe.com . Please mention the title of this issue as the subject of the mail.

   Regards,
   Ankit Goyal
   Illustrator Team

7. Cannot be renamed to PDF 26.3.1 (64bit)

   PDFに別名変更できない

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   Need More Info  ·  PCM Miyuki responded

   FarEastCues Cosiral&Co. さま

   Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

   いただきました情報について、もう少し詳しい情報を頂けますと幸いです。

   
   

   お使いのオペレーティングシステム（マシンスペック）および Adobe ・Illustrator (デスクトップ版) のバージョン

   問題が発生したときに実行していた手順:

   ・フォント名など

   
   

   追加の情報がございましたら追記をお願いいたします。

   （必要に応じて）スクリーンショットまたはビデオをアップロードしてください。

   
   

   どうぞよろしくお願いいたします。

8. Illustrator crashes everytime I try to edit a graph

   First the graph tool was working perfectly, I made an area graph. But now after making some changes in colors and fonts in the graph, Illustrator is consistently crashing everytime I hit "Type" to edit it. How can I solve this?

   4 votes

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   
   

   Thanks for reporting a crash you faced in Illustrator.

   Based on your report, Illustrator is crashing when you are trying to edit a graph.

   Can you please help us with a sample AI file and steps you follow to get this crash? It would help if you could share a sample video of the crash as well. This will help us to reproduce it in-house and fix it.

   
   

   With Best Regards,

   Aishwarya G Gadodia

   Illustrator Team

9. 保存できないまま終了

   ドキュメントを保存しようとしても無反応。別名保存など無反応。
   やむを得ず強制終了。

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   Need More Info  ·  PCM Miyuki responded

   @Chihiro Nakamura さま

   Illustratorデスクトップ版をご利用いただきありがとうございます。

   いただいたご報告ですが、「アドビサポートコミュニティ：Illustratorフォーラム」にて、ご質問の投稿をされてみてください。問題解決が早い場合があります。

   https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0/ct-p/ct-illustrator-jp?page=1&sort=latest_replies&lang=all&tabid=all

   
   

   または、以下の手順でもう少し詳しく情報をお知らせいただけますでしょうか。

   -----

   ●問題の説明: 

   
   

   ●再現手順: 

   1. 

   2. 

   3. 

   4. 

   
   

   ●実際の結果: 

   
   

   ●期待された結果: 

   
   

   ●回避方法: 

   -----

   どうぞよろしくお願いいたします。

10. PDFの書き出しでアピアランスが正しく表示されない

    書き出し>スクリーン用に書き出しでPDFを選択すると、アピアランスで設定した色が正しい表示で書き出しされません。

    3 votes

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    Need More Info  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    
    

    ご報告いただきました内容のにつきまして、検証のため、以下の追加情報をお願いいたします。

    
    

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順
    3. 想定していた結果
    4. 実際の結果
    5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。

    
    

    お手数をおかけいたしますが、ご協力のほどよろしくお願いいたします。

    
    

    Illustrator チーム

    
    

11. Some strange pixels in vector objects and text

    Win10
    AI 26.1

    I have no idea how to fix it

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    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is clearly a GPU rendering bug.

    A workaround for this is to disable GPU rendering at all. To investigate this further, the team would need full details on the OS and GPU used, along with a test file.

    Please provide these in the comments in the original bug report or send them over to sharewithai@adobe.com

12. Recent work thumbnails are missing on the welcome page

    When I launch my latest version of the Desktop illustrator app there are no more visible the thumbnails of the recent work. Please bring it back.

    Currently using Illustrator 25.4.1. (64bit) on latest update of Windows 10

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    4 votes

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    6 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    We need the following logs to investigate this issue

    Mac: ~/Library/Logs/Adobe/Adobe Illustrator/25.4/Adobe Illustrator
    Win: C:\Users\[username]\AppData\Roaming\Adobe\Logs\Adobe Illustrator\25.4\Adobe Illustrator

    Please share files starting with UXPLogs from above folder to sharewithai@adobe.com

13. Illustrator2022　26.2.1　pdf保存時　線幅（pt)

    Illustrator2022　26.2.1　pdf保存時　線幅（pt)
    MacOS Catalina 10.15.7　特色オーバープリントした線幅がpdf形式へ別名保存時　／（X-4 2008 日本）またそれ以外でも線幅が変わってしまう。
    Illustrator2020　24.3.2　では問題なく保存可能です。

    1 vote

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    0 comments  ·  Strokes  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Miyuki responded

    Higashi さま

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    いただきました情報について、もう少し詳しい情報を頂けますと幸いです。

    
    

    問題が発生したときに実行していた手順：

    1.

    2.

    3.

    4.

    などのように、不具合が発生するまでの手順を詳しくお知らせください。こちらで再現テストを行わせていただく際に必要な情報となります。

    
    

    追加の情報がございましたら追記をお願いいたします。

    （必要に応じて）スクリーンショットまたはビデオをアップロードしてください。

    
    

    どうぞよろしくお願いいたします。

14. Magnifying screen redrawing flaws

    In Illustrator 2022, when I zoom in, the screen turns black and my artwork only redraws the portions where I hover the mouse, as if the display was defective.

    •  

    •  

    •  

    3 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please share the document and system info with us – sharewithai@adobe.com

15. ファイルを開けない

    1　windows11　Illustrator v26.2.1
    2 ｐｃを立ち上げて１回目のイラレ起動
    3 起動直後に出てくるクラウドファイルの履歴画面から開く
    4 開かないのでメニューバーのファイルから開こうとするが開かない。フリーズしているわけではないので終了し、再度起動すると開ける　アップデート後から？最近毎回これです。

    1 vote

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    Need More Info  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた「Windows 11 でファイルを開けない」という問題についてですが、まず「Windows 11 はまだサポート対象外」であることをご了承ください。

    詳しくは Illustrator の必要システム構成（

    https://helpx.adobe.com/jp/illustrator/system-requirements.html#windows-sys ）ページを参照してください。

    その上で、いくつか質問させていただきます。

    • 開けないファイルは「クラウド」、「コンピューター（ローカル）」の両方ともですか？
    • PC 起動後の最初の Illustrator 起動だけで、２回目以降の起動では全く問題はありませんか？

    お手数をおかけいたしますが、ご確認くださいますようよろしくお願いいたします。

    Illustrator チーム

    
    

16. Enabling Rulers or entering Outline or Isolation mode completely disables GPU Preview

    Illustrator Version: 25.2.1

    Mac OS: 11.2.3 Big Sur
    MacBook Pro (16-inch, 2019)
    CPU: 2.3GH-z 8-Core i9
    Memory 664 GB 2667MHz DDR4
    Graphics: AMD Radeon Pro 5600M 8GB

    Displays: 2x LG UN850 4K Displays (Connected via Thunderbolt) + Built in MBP Display

    ---

    Reproduce steps:

    Restart Machine
    Launch Illustrator upon startup
    Create New Blank Document
    Press Cmd+R to enable Rulers
    Click "view" under main menu and see "View Using GPU" grayed out

    Did not have this issue with prior versions of Illustrator or Mac OS

    ---

    Temporary Fix:

    Save file with rulers hidden
    Re-Open document
    Should default to having GPU on

    ---

    TL;DR - Having rulers shown disables GPU preview

    Illustrator Version: 25.2.1

    Mac OS: 11.2.3 Big Sur
    MacBook Pro (16-inch, 2019)
    CPU: 2.3GH-z 8-Core i9
    Memory 664 GB 2667MHz DDR4
    Graphics: AMD Radeon Pro 5600M 8GB

    Displays: 2x LG UN850 4K Displays (Connected via Thunderbolt) + Built in MBP Display

    ---

    Reproduce steps:

    Restart Machine
    Launch Illustrator upon startup
    Create New Blank Document
    Press Cmd+R to enable Rulers
    Click "view" under main menu and see "View Using GPU" grayed out

    Did not have this issue with prior versions of Illustrator or Mac OS

    ---

    Temporary Fix:

    Save file with rulers hidden
    Re-Open document
    Should default to having GPU on

    ---

    TL;DR -… more

    11 votes

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    13 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    
    

    Thanks for reporting this issue, but as we are unable to reproduce the same inhouse, we would need some more information 

    
    

    • Please share the details of the Ai version (desktop) you are using.
    • If possible , it would be helpful for us to reproduce the issue if you could share the files with which you constantly face the issue.
    • Please share system details and GPU details for the machine you are using.
      

    
    

    Warm regards,

    Aishwarya G Gadodia

17. キーボード入力がおかしい。

    エンターを押しても決定ができずに勝手に違う文章が出てきたり、デリートやバックスペースが反応しない。
    変換ボタンを押すと保存されてしまい困っています。
    以前から文章入力は不具合はありましたが先日のアップデートから更におかしいです。

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Miyuki responded

    みさき　さま

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    いただきました情報について、もう少し詳しい情報を頂けますと幸いです。

    
    

    お使いのオペレーティングシステム（マシンスペック）および Adobe ・Illustrator (デスクトップ版) のバージョン

    問題が発生したときに実行していた手順:

    ・フォント名など

    
    

    追加の情報がございましたら追記をお願いいたします。

    （必要に応じて）スクリーンショットまたはビデオをアップロードしてください。

    
    

    どうぞよろしくお願いいたします。

18. AiRobin using 16-24% CPU constantly

    Every time Illustrator is opened (and sometimes after it is closed) AIRobin uses cpu constantly even when no files are opened.

    1. OS: Windows 10 Pro ver:2004 build:19041.1165
    2. Illustrator Beta 26.0.667
    3. steps to reproduce are above
    4. my expected result is for it to only use CPU when a task is needed
    5. this description should be more than adequate.
    3 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,
    Please download latest PreRelease Build of 26.0 from PreRelease section of CCD and see if you are still facing the issue .
    If not a Prerelease member Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 26.0 from CCD “Prerelease” tab in Categories section.
    Regards
    Ankit Goyal
    Illustrator Team

19. 書き出しがtmpで止まる

    2回に1回くらいの確率で、アートボードの書き出しでファイルがtmp$$しか出力されない

    •  

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告いただきました内容につきまして、以下の内容の詳細をお教えください。

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2, 問題が発生したときに実行していた手順
    3. [再現検証用] Illustrator ファイルまたはムービー

    書き出しは複数のメニューや設定がありますので、再現検証のために追加情報をお願いいたします。

    よろしくお願いいたします。

    Illustrator チーム

20. Grid View fails to render grid lines at various zoom levels.

    I am experiencing a persistent problem with Gridlines not rendering correctly at larger zoom levels (for several weeks now).

    Adobe Illustrator (25.3.1)/Preferences/Guides & Grid:
    Gridline every: 72px
    Divisions: 18
    Grids In Back: Checked
    Show Pixel Grid (Above 600% Zoom): Checked

    As you can see in the attached screen shot (800% Zoom) that is not a grid.

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    4 votes

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Please confirm or deny the bug is fixed in the latest build of Illustrator.