366 results found

1. Page orientation incorrect in new document panel

   Opening a new document and trying to make it 17"w x 11"h, the document opens at 11"w x 17"h.

   v25.1

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   7 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue is no longer reproducible in later versions of Illustrator. Please comment back if it still does happen for you.

2. 変形　長方形のプロパティ　角丸　左右　下方向矢印ボタンが押しにくい

   変形　長方形のプロパティ　角丸　左右　下方向矢印ボタンが押しにくい

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  PCM Maro responded

   Illustrator 製品版フィードバックへのご協力ありがとうございます。

   機能としては問題がなく、動作していますので、こちらはバグではないということで、対応終了とさせていただきます。

   もし、UI 仕様変更などの要望がありましたら、リクエスト版の方へのレポートをお願いいたします。

   お手数をおかけいたしますが、よろしくお願いいたします。

   Illustrator チーム

3. Canvas goes white and blue when selecting object.

   Whenever I select anything on the canvas, the entire canvas goes full white, and alternates between blue and white. Clicking anywhere on the canvas returns to the previous view, but it makes it impossible to make adjustments. I'm using Illustrator 25.0.1, on a 2019 16" MacBook Pro running macOS Big Sur. I tied reverting to 25.0.0 but the same problem occurred.

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   10 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

4. 書き出し設定からjpgを書き出した時。

   書き出し形式からjpgを書き出した際，裁ち落とし設定を入れていてもアートボードの大きさで書き出されてしまいました。2020では通常の書き出しができたので，2021のみのバグのようです。

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  PCM Maro responded

   Illustrator 製品版フィードバックへのご協力ありがとうございます。

   最新バージョン「v26.2.1」でも検証いたしました。

   書き出しダイアログで「アートボードごとに作成」オプションを有効にすることで、裁ち落としを含めたサイズで書き出されますので、ご確認ください。

   問題があるようでしたら、ご報告ください。

   よろしくお願いいたします。

   Illustrator チーム

5. Custom Colors convert to CMYK automatically, when we set "Effect->Blur->Gaussian Blur".

   When we apply Effect->Blur->Gaussian blur an object with a custom color, it will be converted to CMYK color in overprint preview mode.
   Also, when we export PDF, it will convert to CMYK.

   Illustrator ver.24.2
   OSX 10.13.6

   The steps you were taking when you experienced the issues
   1. To make pathItems that colored Custom color.
   2. Select it and apply Effect->Blur->Gaussian Blur.
   3. Open Separation preview panel and check Overprint preview.
   4. Custom color objects seem to convert to CMYK.
   5. To export it to PDF, the custom color will discard and convert to CMYK.

   Your expected result
   We lose custom color when applying Effect->Blur->Gaussian Blur.

   Your actual result
   Keep custom colors like ver.24.1.

   Community reference.
   https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0/ver-24-2-%E7%89%B9%E8%89%B2%E3%81%AB%E3%82%A2%E3%83%94%E3%82%A2%E3%83%A9%E3%83%B3%E3%82%B9%E3%81%AE%E3%81%BC%E3%81%8B%E3%81%97%E3%81%A7%E3%83%97%E3%83%AD%E3%82%BB%E3%82%B94c%E3%81%AB%E3%81%AA%E3%81%A3%E3%81%A6%E3%81%97%E3%81%BE%E3%81%86/td-p/11244418?page=1

   For Japanese.
   上のスレッドをご参照ください。特色を設定したオブジェクトにぼかし（ガウス）をかけるとCMYKカラーに変換された状態でオーバープリントプレビューされます。また、PDFで保存を行うとオーバープリントプレビュー時の状態でCMYKに変換されたものが書き出されカスタムカラーが破棄されます。

   When we apply Effect->Blur->Gaussian blur an object with a custom color, it will be converted to CMYK color in overprint preview mode.
   Also, when we export PDF, it will convert to CMYK.

   Illustrator ver.24.2
   OSX 10.13.6

   The steps you were taking when you experienced the issues
   1. To make pathItems that colored Custom color.
   2. Select it and apply Effect->Blur->Gaussian Blur.
   3. Open Separation preview panel and check Overprint preview.
   4. Custom color objects seem to convert to CMYK.
   5. To export it to PDF, the custom color will discard and convert to CMYK.

   Your expected result
   We lose custom… more

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   18 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

6. 文字パレットのサイズ変更がうまくいかない。

   24.3にアップデートました。
   クリックでサ文字イズを変更していると、途中でおかしな数字となり（以前は1Qごとに移行していた）、それ以上進まない。
   そうなるとコマンド＋zも効かなくなる。

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   1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  PCM Maro responded

   Illustrator 製品版フィードバックへのご協力ありがとうございます。

   ご報告いただきました「ver.24.3 での単位系［級］の場合のフォントサイズ変更」の問題ですが、単位系演算誤差に関する問題に起因しておりました。
   すでに、最新製品版「ver.25.4.1」で解消されていることをご確認いただけます。

   こちらは解決済みとして、対応完了とさせていただきますのでご了承ください。
   もし、最新版でも再現するようでしたら、ご報告ください。

   今後ともよろしくお願いいたします。

   Illustrator チーム

7. Incorrect size for a group with an ellipse

   I have a number of 5mm ellipse selected - these should have a complete height of 65mm when selected. But illustrator has ignored the white space between, giving a height 10mm less than it should be!

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   17 votes

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   7 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Seems to be fixed in the latest release. Please check if it is and comment back if it does not.

8. 配置画像のリンク切れ

   macOS Big Sur ver.11.5.2 Illustrator ver.25.3.1 M1Universal

   intele MacでパッケージをしたデータをIllustrator ver.25.3.1 M1Universalで開くと画像のリンクが全て外れます。
   またリンクフォルダから1つ配置し直すと本来は全て自動的に読み込み再リンクされますが、これもされず全画像リンク処理をしなければなりません。
   改善策をおしえてください。

   2 votes

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   Completed (Comments Open)  ·  0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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9. 筆圧にてブラシの線幅設定をした線をコピペして、コピペ先のブラシを基本に設定すると、コピペ元の線幅設定が消える

   [現状]
   ①ペンタブレット筆圧感知にて、ブラシに線幅設定(線の入り抜き)を持たせながら描きます。
   ②ライブペイントを使用する為、線をコピー&ペースト。(背面以外の場所でも再現性あり)
   ③コピー先の線を、ブラシ”基本”にすると、コピー元の線幅情報が消えます。(入り抜き無しの一定の線になります)

   [想定していた結果]
   コピペ先の線の設定を変更しても、コピペ元には影響されない。CS6と同様の動作。

   [環境]win10、Adobe Illustrator 2021 25.4.1、Wacom One

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  PCM Maro responded

   Illustrator 製品版フィードバックへのご協力ありがとうございます。

   最新リリースバージョン「ver.26.2.1」にて、ペンタブレットの筆圧感知に関する問題が修正されていますので、お時間のある時に挙動の確認をしていただき、問題があるようでしたら、ご報告くださいますようよろしくお願いいたします。

   Illustrator チーム

10. In CC2020 and later, referencing the created property of the File class returns "null”.

    Environment
    macOS 10.15.6
    Illustrator CC ver.25.1

    Step and reproduce
    1.Select menu ”File->Script->Other Script" and choose below one.

    //JavaScript File detail
    var f=File.openDialog("");
    alert(f.created);

    Expected result
    Illustrator shows "null". It must be return files created date.

    Actual result
    ”null” is returned.

    In CC2019 this property was successfully retrieved. It seems that a problem occurred after CC2020. Also, even if we put it in the 2021 family, other applications can get "created" property normally.
    "modified" property behaves similarly strangely in relation to this issue.

    This behavier shows only macOS. Windows can return as normal.

    //Japanese
    オペレーティングシステムおよび Adobe Illustratorのバージョン
    macOS 10.15.6
    Illustrator CC ver.25.1

    問題が発生したときに実行していた手順
    File->Script->Other Script"とメニューより以下に示す内容のJavaScript（ExtendScript）を選択する。

    //JavaScript File detail
    var f=File.openDialog("");
    alert(f.created);

    本来ファイル作成日がアラートされるべきだが"null"が表示される。

    想定していた結果
    ファイル製作日が表示。

    実際の結果
    ”null” が表示

    CC2019ではこのプロパティは正常に取得可能でした。2020以降で不具合が発生したものと思われます。また、2021ファミリーに置いても他のアプリケーションではこのcreatedプロパティを正常に取得可能です。この問題に関連してmodifiedプロパティも同様のおかしな挙動となっています。
    この不具合はmacOSのみで生じます。Windowsでは上記のスクリプトは正常に動作します。

    Environment
    macOS 10.15.6
    Illustrator CC ver.25.1

    Step and reproduce
    1.Select menu ”File->Script->Other Script" and choose below one.

    //JavaScript File detail
    var f=File.openDialog("");
    alert(f.created);

    Expected result
    Illustrator shows "null". It must be return files created date.

    Actual result
    ”null” is returned.

    In CC2019 this property was successfully retrieved. It seems that a problem occurred after CC2020. Also, even if we put it in the 2021 family, other applications can get "created" property normally.
    "modified" property behaves similarly strangely in relation to this issue.

    This behavier shows only macOS. Windows can return as normal.

    //Japanese
    オペレーティングシステムおよび Adobe Illustratorのバージョン
    macOS 10.15.6
    Illustrator CC… more

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    0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

11. Illustrator 2021 (Version 25.0.0) crashing when running Variable Importer script

    Ever since the update, the program crashes when you either "test" the files before importing the variables or even if you skip this step and directly choose importing the variables, it completely crashes the application. I require this script for my job and have a project due this Friday, October 30th 2020. Please address immediately.

    15 votes

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    13 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue is fixed in AI 25.1 release, available for download from Creative Cloud Desktop.

12. illustrator 2021 stuck on initializing on mac

    illustrator 2021 stuck on initializing until I restart the whole system on mac. I have the latest version

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    5 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Adminrohitja (Admin, Adobe Illustrator) responded

    This bug has been fixed in 25.1 version.
    Please use the updated build.

    Regards,
    Illustrator Team

13. Mac OS Save As file name highlight bug

    Productivity killing bug in Illustrator 25.2.3, but not Photoshop 22.3.1!:

    Mac OS (Catalina, currently) Save As dialog box highlights the entire file name, including the extension, which has been a bug the past several versions. For over a decade, Save As would not include the extension in the highlight, so one could tap the arrow key once to the end of the file name to change it, to increment a version number for example. This bug has been a huge stumbling block in my productivity.

    Also, in Illustrator, the sometimes Save As does not highlight the file name at all AND the escape key does not dismiss the dialog box. Double bug!

    Here are screen shots of the errors, with Photoshop doing the correct behavior and being the winner:

    Productivity killing bug in Illustrator 25.2.3, but not Photoshop 22.3.1!:

    Mac OS (Catalina, currently) Save As dialog box highlights the entire file name, including the extension, which has been a bug the past several versions. For over a decade, Save As would not include the extension in the highlight, so one could tap the arrow key once to the end of the file name to change it, to increment a version number for example. This bug has been a huge stumbling block in my productivity.

    Also, in Illustrator, the sometimes Save As does not highlight the file name at all… more

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi All ,
    Thanks for reporting the issue . The issue has been fixed in 12.1 Monetary OS .
    Regards,

    Ankit Goyal
    Illustrator team

14. ExportOptionsPNG24.artBoardClipping broken in 2020

    ExportOptionsPNG24.artBoardClipping (set to false)

    In 2019 (23.1), PNGs exported by javascript are trimmed to the visible bounds of the object as expected when false. When true, they're the size of the artboard.

    In 2020 (24.3), the same script always produces PNGs the size of the artboard whatever artBoardClipping is set to.

    Illustrator 24.3 vs Illustrator 23.1
    Windows 10
    Script run via Illustrator (File/Scripts) as well as testing in ETSK 4.0.0.1

    It's a dealbreaker for version 24. We can't upgrade as a team unless this is fixed.

    13 votes

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    12 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

15. 保存時のエラー

    保存をする時、画面が出きっていない状態で次の動作を押すと必ずエラ〜メッセージが出る。例えば別名保存（コマンド+シフト+S）を実行し、まだ画面に保存先などの指名画面が出ていないうちに、デスクトップ（コマンドD）を押すとエラーになる。

    もう一つ
    保存形式を選んだ後に保存先のフォルダを選ぼうとするとそのフォルダ名が保存ファイル名に勝手になってしまう。

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    Completed (Comments Open)  ·  0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Applying stroke for a non-grouped marqueed set of shapes removes fill from those objects (v25.3.1)

    Just as the title says, selecting a set of non-grouped objects and applying a stroke that selection causes all of the fills in those shapes to be removed.

    MacBook Pro
    •Quad-Core Intel Core i7, 3.1 GHz
    • Memory: 16 GB
    • Mac OS Big Sur 11.4
    • Illustrator v 25.3.1

    • 

    1 vote

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue no longer happening in the latest builds.

    Comment back if it does still occurs for you.

17. Overwriting PDF-Files does not work anymore with build 24.0.2 !

    Overwriting PDF-Files does not work anymore with build 24.0.2 ! Till 24.0.1 it works. Pleas fix this. Current Update is a desaster.

    79 votes

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    73 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    We have fixed this issue in 24.0.3 version of Illustrator (MAC only issue). Please update to 24.0.3 if you are encountering this issue. For all the other issues which you are encountering regarding the update or the new document dialog or any other please create another User Voice thread for that issue so that we can track it there itself.

    Thanks & Regards,
    Illustrator Team

18. Dialog box text selection missing blinking cursor

    When placing a cursor in a dialog box (ie font size, object transform) the blinking cursor disappears.

    32 votes

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    14 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

19. Can't Save certain files on Big Sur (Illustrator 24.3)

    While saving certain files, illustrator starts loading, freezes and crashes.
    Reinstalling didn't seem te work.

    5 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue is fixed in Illustrator 25.0 and above for Mac OS Big Sur. Users can disable the “Background Save” option in File Handling & Clipboard preference to workaround this issue in 24.3 and below.

20. Illustrator is not exporting with the current file name

    1. Create a document
    2. Draw a rectangle (just for it to have something inside)
    3. Save it anywhere as '1.ai'
    4. Export a, say, TIF, with default settings (these don't really matter) — Ai will offer '1.tif' name for the file exported
    5. Save this document as '2.ai'
    6. Export another TIF — Ail will use '1.tif' name, although the file is now '2.ai' This is wrong. Ai should adapt the name from the file actual name and not the original one.
    28 votes

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    14 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!