Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
364 results found
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Bitmaps display as vertical lines in GPU Preview in AI 28.5
Multiple mentions of bitmaps showing as vertical lines. Displays correctly in CPU Preview in 28.5 but is broken in GPU preview. 2023 does not have this problem on the same system.
From the forum:
https://community.adobe.com/t5/illustrator-discussions/open-tiff-file-i-see-vertical-lines/m-p/14635967#M408390
https://community.adobe.com/t5/illustrator-discussions/textures-showing-as-vertical-lines/m-p/14635988#M408391-
screenshot.1720181583.jpg 389 KB -
screenshot.1720181608.jpg 165 KB -
Zrzut ekranu 2024-07-01 203340.png 134 KB -
5. video showing display bug.mp4 30955 KB -
6. lineart sample rotating inverts image.mp4 21930 KB -
4. in rare instances the inverted image shows up.png 2976 KB -
3. 400% zoom starts showing image correctly.png 712 KB -
2. 300% zoom still shows lines.png 26 KB -
1. 263.9% zoom shows lines.png 66 KB -
Bitmap-lines.gif 63 KB -
스크린샷 2024-05-21 215253.png 354 KB
15 votesThe fix is pushed into Global Availability build 28.6.
If it misbehaves still — please comment back.
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After updating Illustrator 2023 to v27.9.2, the name gets changed to Illustrator 2024
After updating, the name should remain the original, Illustrator 2023.
using: macOS 12.7.4
language: Japanese31 votesVerified this bug was fixed with 27.9.3 92 build.
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Artboard orientation changes from vertical to horizontal (portrait to landscape) by itself
After update to 28.3, some artboards are switching orientation by themselves. It's not specific to content or number of artboards, apparently. Sometimes I just open a document with some artboards and hover my cursor over them (not even clicking anything) and the artboard just flips orientation from vertical to horizontal. Most of my work consists on social media posts (1080x1920px or 1080x1350px) witch now Illustrator insists in automatically switching to Landscape for no apparent reason.
By the way, the content is not flipped, just the artboard. And not all of them, usually just one out of the 10 or 20…18 votesThe fix is pushed into Global Availability build 28.6.
If it misbehaves still — please comment back.
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Drop shadows appear lighter in v28.1
Drop shadows appear lighter in version 28.1 compared to previous versions.
Applying a drop shadow and opening the same file side-by-side in two versions makes this clear. Both shadows have the same settings, files have the same colour settings and profile, and are displayed on the same monitor.
The example images show version 28.1 and 27.9, but the change is evident between 28.0 and 28.1.
11 votesHi Everyone,
We have fixed this bug in our latest release – v 28.2.0 which is available worldwide now. Thanks for your patience on this.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
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AI CC V 28.1 Windows 10 Extrusion (3D and materials) no more working for some objects
I am no more able to complete the extrusion of a disc object for which I previously removed parts of it using the pathfinder substraction tool. Substraction is working well, but extrusion is not. Once started, the extrusion process does not complete. I had to revert to Illustrator 28.0 to make it work.
1 voteHi Everyone,
We have fixed this bug in our latest release – v 28.2.0 which is available worldwide now. Thanks for your patience on this.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
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The small Generative AI marketing window won't close.
When starting work this morning, a small marketing window popped up inviting me to try Generative AI. I click on the little X in the upper corner but it wouldn't close without restarting Illustrator. These marketing windows are interfering with production and are useless, please stop using them.
20 votesThe fix is pushed into Global Availability build 28.6.
If it misbehaves still — please comment back.
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Generative Pop-ups causing file open click issues in MacOS Ventura
The popups that push the generative AI features (which should be permantally dismissable, but that's another issue) cause a bug in the file open... menu. If the popup remains open, and you click File > Open... the file dialog opens, but you cannot click on any files. Closing Illustrator and re-opening will fix the issue.
41 votesThe fix is pushed into Global Availability build 28.6.
If it misbehaves still — please comment back.
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Width tool started work weird after update 27.9
After this update, width tool on closed shapes instead of acting like they are shapes with continuous edges, it cuts the width at a point.
I use width tool a lot and this is problematic.
Oh and in some cases width point not showing.
6 votesThe bug is fixed in the latest public release 28.0.
Please check and reply back if it now works as expected.
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合成フォントを使うとaiファイルのPDFデータが空白になる
「PDF互換ファイルを作成」をチェックONにして保存したaiファイルには「ネイティブデータ」と「PDFデータ」の2種類の異なるデータが格納されています。
Illustrator環境設定「ファイル管理 > バックグラウンドで保存／書き出し」をONにして合成フォントを使うと、aiファイルの「PDFデータ」が空白（PDFのコンテンツストリームが空）になってしまう場合があります。なお「ネイティブデータ」は正常に保存されます。
●PDFデータの確認方法
拡張子「ai」を「pdf」に変更してAcrobatで開く。拡張子「ai」のままAcrobatで開いてはいけない。
または、InDesignドキュメントにリンク配置する。
または、macOSならクイックルックで表示する。再現手順
●前準備
1. Illustratorを起動
2. 環境設定「ファイル管理」の「バックグラウンドで保存」「バックグラウンドで書き出し」をチェックONにする
3. 合成フォントをすべて削除する
●再現操作
1. 新規ドキュメントを作成
2. 合成フォントを新規作成
3. テキストツールで文字を入力
4. 2の合成フォントを3に適用する
5. ファイル保存
6. 合成フォントの設定を変更する（ウェイト変更など）
7. ファイル保存2020（24）は5の時点でアラートが表示される。
2021（25）は5の時点でアラートが表示される。
2022（26）は5の時点でアラートなく保存されPDFデータが空白になる。2023（27）は7の時点でアラートなく保存されPDFデータが空白になる。
対処方法
環境設定「ファイル管理」の「バックグラウンドで保存」「バックグラウンドで書き出し」をチェックOFFにする。ただし抑止はされるが完全に防止できるわけではない。
107 votesFixed in the latest product build 28.1.0.141.
製品版28.1.0.141にて修正対応されています。
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v27.8.1 - Random files having images corrupted upon file save
Mac OS 13.5.1 / Illustrator 27.8.1 / Apple Studio M1 Max
After updating from 27.7 > 27.8.1 files saved in native .ai format (pdf compatibility) with embedded images are randomly becoming corrupted (does not happen to all documents). The files will open up in illustrator just fine, and appear normal, but the image preview and rasterizing into photoshop will show the included images with blank white space, or areas of garbled distortion. The corrupted files will also fail to process on our RIP. This has appeared on 2 different computers immediately following the update. This has been alleviated completely by…
5 votesThe released version 27.9 should have a fix for this issue. Please test it to make sure images don’t get corrupted anymore and reply back.
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Illustrator desktop version 27.8 Error message [UKCO] after update on 8-3-2023
I get the following error message upon starting up Illustrator desktop.
"The operation cannot complete because of an unknown error. [UKCO]"
The app opens and I can create a new doc but the message keeps popping up.
For now I'm reverting back to a previous version.27 votesWe have rolled out a version with the fix for this issue. Please update to 27.8.1 from your Creative Cloud App to have the issue fixed. Thanks for your patience.
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Type on path positioning is now quantized and not smooth
Take a look at the GIF.
In Illustrator 2022 users were able to position start and end marker brackets with practically infinite precision, smoothly, even for a long, single-bezier path.
In 2023 these markers are quantized to 0.005 increments! For a long, single-bezier path, this creates laughably large steps (like, almost the width of an entire glyph).
Note that the quantization is per bezier segment, so if you put text on a path that has many anchor points, it won't be as noticeable. But adding loads of points to a path makes it much less editable later, of course, so…10 votesHi Everyone,
We have fixed this bug in our latest release – v 28.2.0 which is available worldwide now. Thanks for your patience on this.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
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Application name in dialogue box contains strange character
Illustrator version 27.6 shows strange characters in dialogue box.
The app name is $$$/GeneralStr/196=Adobe Illustrator.
It feels not good, to use an app with a strange behavior like this.2 votesCompleted (Comments Open) ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
This issue is fixed in 27.6.1 update.
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Color Picker lets objects disappear in Outline Mode and in Exports!
When you use the Color Picker to change the color of texts, then this will lead to the problem, that every object of the same layer disappears in the Outline Mode AND much more worse: in the export.
I made a video: https://www.youtube.com/watch?v=WBYTfLfOpRU- Create a new file.
- Create one ore more text objects. And some other path objects too, if you like.
- Use the Color Picker (!! not any other color tool) to change the color of a text.
- Go to the Outline Mode (ctrl+y) and see that every object seems to be invisible.
- Try to export the file (Export…
3 votesThanks for reporting this issue, Illustrator Team really appreciate this. We have resolved the issue now.
Kindly do “Check for Update” on Creative Cloud Desktop Update section and issue will be no longer reproducible.
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Illustrator fails to export all text into final pngs or jpegs
I have been exporting images with text layers and I've noticed Illustrator seems to indiscriminately not export certain lines of text (not layer groups to be clear, but random lines of text). I don't know how to replicate this issue because it appears random, but I did include pngs of the file that I had this issue with most recently.
2 votesWe have been able to resolve the issue. You should not be running into this issue. Please do a relaunch or two to refresh the application.
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Blank screen on start up and missed new features on new v. 27.6 (English language on Windows 10)
Just updated to the new version 27.6 in English language on Windows 10 pro, at the start up the home screen is totally blank (only the layout color instead of open, new file etc. buttons). Anyway I'm able to open files o new files from the menu. There is no trace of the new Ai features or of the other improvements coming with this new release. I tried both update from the previous version and install from scratch after cancelled the previous one but with no results.
1 voteWe have rolled out a hotfix today - v27.6.1, which handles this issue. Please update your build to this latest version through Adobe Creative Cloud Desktop.
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Bullets and Numbering characters disappear when outlining font
As per my title - If I use bullets and numbering in a text box, when I outline the text in the text box the bullets and numbering completely disappear.
48 votesThe fix is pushed into Global Availability build 28.6.
If it misbehaves still — please comment back.
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Version History Panel not displaying any content (previous versions, bookmarked, etc.)
Problem:
Version history panel is not displaying any content for my cloud documents (.aic), such as previous saved states, bookmarked, or even a prompt that it cannot save or no states exist. This is happening for all my existing AND new files. This only started happening on the latest illustrator update.My setup:
Macbook Pro M1, OS Ventura 13.3.1
Adobe Illustrator 27.4.1What I've tried to do:
- Restart Creative Cloud and Macbook
- Create and save a new .aic file2 votesThis issue has been resolved.
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REMOVE THE POPUPS - share online
please remove the annoying popup ... i will never share or use google cloud for any business documents.
and i hate HATE popups that will not go away. i never want to see any popups.15 votesWe have rolled out a release yesterday which gives the capability to turn this off through a 'Don't Show Again' option available in the popup dialog.
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Easiest fix of the year: keyboard shortcuts listed incorrectly on website (paste in place, paste on all artboards)
Keyboard shortcuts incorrect on website (paste in place, paste on all artboards). Instances of "B" should be "V."
2 votesThe typo has been fixed. Thank you!
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