Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
15 results found
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Version 2025 crashes more than usual and freezes when a pen used with tablet
With the last update 2025 there have been crashes, more than usual, and when I use the pen and the graphic tablet, Illustrator freeze.
4 votesHi ,
Thank you for reaching out to us regarding the issue you're facing. Unfortunately, we are unable to reproduce it on our end. To help us investigate further, could you please provide the following details:
- Wacom tablet configuration (model and driver version)
- When you first noticed the issue
- Is the issue consistently reproducible? (i.e., does it happen every time?)
- Machine's OS and GPU specifications
If possible, it would also be helpful if you could share a short recording of the issue, or let us know if you're available for a debug session. This will enable us to resolve the problem more promptly.
We appreciate your cooperation and look forward to assisting you.
Regards,
Aishwarya G Gadodia
Illustrator Team
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AiRobin using 16-24% CPU constantly
Every time Illustrator is opened (and sometimes after it is closed) AIRobin uses cpu constantly even when no files are opened.
- OS: Windows 10 Pro ver:2004 build:19041.1165
- Illustrator Beta 26.0.667
- steps to reproduce are above
- my expected result is for it to only use CPU when a task is needed
- this description should be more than adequate.
3 votesHi ,
Please download latest PreRelease Build of 26.0 from PreRelease section of CCD and see if you are still facing the issue .
If not a Prerelease member Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 26.0 from CCD “Prerelease” tab in Categories section.
Regards
Ankit Goyal
Illustrator Team -
Illustrator 25.3.1 Increase Text with Shift Option Broken
When I hold down shift and option key to expand text it won't enlarge the text.
Not sure what I am doing wrong or if this is a bug. Would be super helpful if your team were to fix this issue if it were a bug.Thank you for all that you do.
1 voteHi,
Thanks for reporting this issue, Illustrator team really appreciate this.
Unfortunately we are unable to reproduce this issue in house.Can you help the Illustrator team to isolate this issue further so that we can nail this down?
1)Kindly provide small video describing the issue , Test file(Via File→Package) with which you are able to reproduce this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Enabling Rulers or entering Outline or Isolation mode completely disables GPU Preview
Illustrator Version: 25.2.1
Mac OS: 11.2.3 Big Sur
MacBook Pro (16-inch, 2019)
CPU: 2.3GH-z 8-Core i9
Memory 664 GB 2667MHz DDR4
Graphics: AMD Radeon Pro 5600M 8GBDisplays: 2x LG UN850 4K Displays (Connected via Thunderbolt) + Built in MBP Display
Reproduce steps:
Restart Machine
Launch Illustrator upon startup
Create New Blank Document
Press Cmd+R to enable Rulers
Click "view" under main menu and see "View Using GPU" grayed outDid not have this issue with prior versions of Illustrator or Mac OS
Temporary Fix:
Save file with rulers hidden
Re-Open document
Should default to having GPU on
TL;DR -…
11 votesHi All,
Thanks for reporting this issue, but as we are unable to reproduce the same inhouse, we would need some more information
- Please share the details of the Ai version (desktop) you are using.
- If possible , it would be helpful for us to reproduce the issue if you could share the files with which you constantly face the issue.
- Please share system details and GPU details for the machine you are using.
Warm regards,
Aishwarya G Gadodia
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Adobe Illustrator 2020 (24.1.2)-The latest updated version KEEPS CRASHING on MacOS Mojave
Hi
I'm having crashing issues with the simplest movements like dragging, changing the type sizes, accidentally double-clicking etc.
First the screen freezes.
Later everything goes blank/my screen sometimes goes full black and forced shutdown follows.
I'm using Macbook Air - MacOs Mojave version 10.14.6. (1.6 GHz Intel Core i5/ 8 GB 1600 MHz DDR3).
This is happening every time I open up AI without exception.
Note: When I started my computer in safe mode-AI is working normally.
What should we do?
Thanks in advance.6 votesPlease follow the steps listed in this link to share the crash log to Illustrator team, this will help us investigate and fix this issue. https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html
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Create new file dialog box lags
When I'm working with multiple files, opening and closing, there are times where I copy an object to a new file. I use Command-N, but the dialog box lags and takes several seconds to show up. Is it trying to connect to something online? Why is there lag?
1 voteHi David,
i am not able to reproduce the issue at my end. Can you please share the following information:
1. Which OS you are working on?
2. What is the version of AI?
3. Have you stared facing this issue recently?
4. If you are using some other Adobe application, Is it happening in that application as well?Thanks
Anish -
Crash while setting up Action
Illustrator crashes every-time I try to set up a new action. I am trying to create a shade effect of a "sticker" but doing the following:
- Take outline vector (which is white path)
- Duplicate
- Switch to fill
- Change color to black
- Apply Shear at 20 degrees
- Edit opacity to 20%
- CrashJust curious as to why this happening. Possibly due to my file size? 162.5 MB
1 voteHi,
Can you please verify if this issue has been resolved with the latest AI version or not? (AI 23.0.2).
With Best Regards,
Raghuveer Singh -
Working really slow
I am working on AMD Threadripper 1950x with 16cores and 32gb DDR4 ram...
Illustrator still working really slow and laggy.
When I make a multiple select some objects and deselecting, its stuck on that process. Sometimes, filling all objects with single colors after deselecting. really terrible... Even I close GPU accelerator it doesn't help9 votesHi,
Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
2. Can you please share the video of the problem?
3. On which version of Illustrator and OS are you working?Please share the details on sharewithai@adobe.com
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Illustrator doesn't open
I simply can't open Illustrator anymore. The screenshot below shows how Illustrator appears when it's open. I can only see the top bar, none of the actual interface. I'm working on MacOS Mojave Version 10c.14.1 Illustrator version 23.01
I even tried uninstalling and installing it again but nothing changed.
Thank you
Corina1 voteHi,
What happens when you choose the Illustrator menu Window >> Application Frame ?
Thanks & Regards,
Raghuveer Singh -
Illustrator CC is in Overprint mode super slow
Dear User Voice Team,
While working in overprint view , Illustrator slows down and starts freezing
Im working on:
HP Z440
Intel Xeon E5 1620 v4 @ 3.50 GHz
64 GB DDR4
NVIDIA Quadro P4000 - 8192 MB
Windows 10 Pro - 64 bitWe have 2 other computers with specifications below, which work perfectly fine :
1) Asus ROG G75 VW
Windows 10 Pro - 64 bit
Intel® Core™ i7 3610QM
16 GB - DDR3 1600 MHz SDRAM
NVIDIA® GeForce® GTX 670M with 3GB GDDR5
Illustrator CC 20182) iMac (27-inch, late 2013)
macOS High Sierra - Version 10.13.6…8 votesHi Sanan,
Sorry to hear that you are facing this issue. And, Sorry for getting back so late. we are not able to reproduce this issue in-house.
1. Are you still getting this issue on latest version of Illustrator?
2. Would it be possible for you to share the video of the same?Thanks
Anish -
3d extrude and bevel problem
Illustrator crashes when attempting 3d extrude and bevel or it does not do extrude and bevel at all.
2 votesPlease follow the steps listed in the below link and share the crash dump and system information
https://helpx.adobe.com/illustrator/kb/crash-next-steps.html
-Rama
Illustrator Team -
The operation cannot be completed because of an unknown error [PARM]
Not sure why this keeps happening...
13 votesHi, Thanks for reporting this issue. Unfortunately we are not able to reproduce this issue. Could you please provide a video, test file or steps of the workflow with which you are facing this issue and share with us. Kindly share the above with us in a Zip file at sharewithai@adobe.com . Please mention the title of this issue as the subject of the mail. Thanks & Regards, Ankit Goyal Illustrator Team -
Window tabs in illustrator glitch can't navigate
I've lost the ability to navigate and manage my tabs in illustrator on MacOS High Sierra 10.13.3. Multiple restarts of my computer have not solved this, please fix this super frustrating glitch!
5 votesHi,
Thanks for reporting the issue and apologies for the inconvenience caused.Does this issue persists even now? If yes , can you please share the specific steps that you were doing,it may help us to reproduce the issue
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AI CC2017 open slow, lags, slow response while while working in Windows 10
AI CC2017 open slow, lags, slow response while while working in Windows 10
10 votesHi,
Thanks for reporting the issue and sorry for the inconvenience caused .
I would be needing your help in isolating the issue, request you to be co-operative and patient. Please let me know few details-Version of illustrator you are currently working on
Your hardware specs
Is this specific to some file?
If yes will it be possible for you to share the file with us at sharewithai@adobe.comPlease mention the link to this issue as the subject while mailing us. Ritika from our team will help you on this.
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Transform Tool
Entering a number in X then hitting tab to Y and typing in the number is jogging to another number and not applying the number I typed. I have to wait a couple seconds then type in the number for Y. This worked fine two versions ago.
8 votesHi
Thanks for reporting the issue, Illustrator team really appreciates this.Unfortunately, we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
1.Kindly please provide us your preferences settings
2. Steps to collect Preference Settings
For Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings
Mac: ~/Library/Preferences/Adobe Illustrator 25 Settings
3. Copy the Adobe Illustrator 25 Settings and share with us in a zip file on ShareWithAI@adobe.com .Please mention the title of this issue as the subject of the mail.
Regards,
Ankit Goyal
Illustrator Team
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