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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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237 results found

  1. Recolour tool does not load custom colour palettes (AI 27.3)

    I have restarted my machine already multiple times, but when I try to use the recolour tool, the added colour palettes I created do not load on the right hand side

    1 vote

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  2. Cannot move Guide line even when it is unlocked

    Cannot move "Guide" line with selection tool or direct select tool even when the layer of "guide" is unlocked. Been happening for a week now.

    1 vote

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    3 comments  ·  Selection  ·  Admin →
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    Guides in Illustrator can be locked in two ways: separately, as any other object, or all at once, using View > Guides > Lock/Unlock Guides command, which is independent of the common way, and won’t allow you to unlock guides later one by one, only all of them together.

  3. Problems with exporting PSD

    I am having an hard time exporting my file as photoshop file

    2 votes

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  4. Multiple Artboards X and Y axis not resetting

    This is a new issue: normally the X and Y axis reset when you click on an alternate artboard but recently, it's maintain the X and Y of the first artboard. My sample is a 4"x4", 4-artboard layout, and the shape is on artboard 2, horizontal to artboard 1.

    1 vote

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  5. Smart Object from Illustrator to PS not working after Mac Ventura 13.2.1 update

    Copy and pasting a vector file from Illustrator into Photoshop as a smart object no longer saves the way it used to. In Photoshop, when I wanted to make a change to the smart object, I would double click on it in the layers panel, it opens in Illustrator, make a change, cmd + s to save, back to Photoshop and the smart object would update. Now after updating to Ventura 13.2.1, the process is the same, but after saving and returning to Photoshop, my fonts show up differently. Screenshots included.

    1 - Smart Object in Photoshop
    2 - Making…

    1 vote

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    The problem got resolved when fonts got activated for Photoshop in the font manager app.

    It seems that for some reason Photoshop does not warn users about missing fonts in smarts, although it should not be relevant, since Ps reads the PDF content from a smart to render it...

    Needs further investigation. If you have updates on this — please comment.

  6. Glitch signs introduced by illustrator when opening a plot created by R

    Hi everyone,

    I mainly use Illustrators to manually edit plots/figures created by R (a statistical programming tool). R creates PDFs which can (normally) be opened and edited using Illustrator.

    However, I recently encountered a strange bug. My plots look just fine when I open the PDFs using Acrobat Reader, but they contain glitch signs instead of points when I open them using Illustrator 2023.

    I am attaching a (zoomed in) picture showing these symbols. If anyone can help, that would be very appreciated :).

    1 vote

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  7. Selecting and moving points

    When I select a curve that has another element behind, and then try to select a point to move it, most of the time I end up selecting and element behind this point (another curve or layer). So to avoid this I end up locking all element except the one I'm working on it, if I don't end up loosing a lot of time doing this point selection over and over...
    My guess is you should establish some virtual lock while this moving operation are happening, or some priority hierarchy...
    Another problem is while I move the point I'm pressing…

    1 vote

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    0 comments  ·  Selection  ·  Admin →
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  8. Compound paths not saving

    When I make an object a compound path and then save as an SVG, when I go to open the file again, all of the compound paths have reverted to paths. I've uninstalled and reinstalled, I've tried an earlier version, I've done everything I can think of and still my SVG files will not retain compound paths. I'm using an M1 MacBook Pro, AI v27.2

    1 vote

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  9. Illustrator not saving properly

    Saving our work is a MAJOR issue! Since updating, I'm having different ones. Sometimes when I command/save, then reopen that file, the last change I made is gone. Now, when I do a save as, Illustrator only saves part of the file name I typed in..

    Attached are screen shots showing the file name I try to save it as, and the incorrect file name it saves as.

    WTF is up with this stuff? I'm no programmer, but how is it that major bugs like this come up with every new version? I am spending more time working around Adobe…

    1 vote

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  10. Image trace limited palette no longer works in AI 27.1

    Image trace does not use a limited palette when this option is specified in the tracing options.

    Steps:

    1. Place photographic or other image with many colours
    2. Choose any of the limited colour presets (16 in this example) and trace

    Expected result: Trace uses the specified number of colours
    Actual result: Trace acts as if 'Automatic' was selected (or otherwise disregards limited palette)

    24 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  11. Can’t select a hyphen at the start of the line

    テキストツールで半角英数字で入力したものが、後になって選択できなくなる場合があるようです。
    「- 2022 -」と入力したあと、修正しようとしたら、最初の「- 」が選択出来ません。

    1 vote

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    Illustrator converts a hyphen at the start of the line to a bulleted list, unless the 'Automatic Bulleted and Numbered lists while typing' option (enabled by default) is not turned off.

    These converted markers can’t be selected, unless you convert the text back with the dedicated button in the Paragraph menu.


    But be warned though, that sometimes disabling the auto-conversion does not work, and hyphen and other characters still force Illustrator to create a list.

    If it does happen to you — please vote here: https://illustrator.uservoice.com/forums/601447/suggestions/45928900

  12. Linked Text Boxes DEFORM

    When spreading text over more than one text box, the first one is fine, but any consecutive one deforms so the copy is stretched.

    1 vote

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  13. Change case feature not working.

    I am trying to change from uppercase to lowercase. Using 26.5.1 (64-bit) version. I wish I had not upgraded as it crashes every few minutes. Steps: highlight text; Type-->Change case-->lowercase. (In the attached video the Type drop down does not appear in the recording; follow the mouse.

    1 vote

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    Toni, for some reason you have All Caps option enabled in the Character panel for this particular text selection (or rather the whole type on path object).

    Once disabled, Ai stops to force the capitalization for it, and the result of Change Case commands start to be visible.


    I agree though it can be tough to discover.

    If anyone else happen to have this exact problem — please add your votes, so the team can get data on reviewing this in the future.

  14. Cannot copy from one layer and. paste to another....

    After the latest update, copy and paste between layers is wonky. If I copy an item from one layer, it will only paste back into that layer. If I make the source layer hidden and try to paste, I get the "attempting to paste to locked/hidden layer" warning. I can select an object, then drag the small box that shows up in the layers panel to a new layer, but this is a bit awkward....

    4 votes

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    0 comments  ·  Other...  ·  Admin →
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    This behavior is most probably cause by Paste Remembers Layers option, accessible in the Layers panel’s flyout menu.

    When it’s enabled, Illustrator tries to paste copied objects into their original layers.

    If the option it disabled, but it still does not work as you want it to, please reply back.

  15. Pattern Brush 'Hue Shift' does not result in correct appearance of stroke color

    This issue is not new and occurs for a few years at least.
    I i apply at a pattern brush > Colorization > Method: Hue Shift, the key color does not represent the same color of the choosen stroke color when the brush is applied to a Stroke. The color is always way off. I am well experienced in Illustrator (and certifeid by Adobe) but i can not find any thing i did wrong. That's why i am almost sure this issue is a bug. But please, tell me i am doing something wrong. That way i can help my…

    2 votes

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    10 comments  ·  Brushes  ·  Admin →
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    The solution provided in the comments below.


    However, when the key color is automatically gets set as the white (or any grayscale tint) as the most prominent color, the hue shift gets calculated wrong.


    If you think Illustrator should pick another color in cases like this — please continue voting.

  16. Repeat object has no indication of selection when bounding box is off

    Repeats is broken right from the start and you are not even planning to improve it... OK, not improve it, but just to make stable, as it was supposed to be.

    Here in the GIF, I have Bounding Box turned on, and it seems it works OK.

    Then I disable bounding box (which is normal for me and a lot of other users). Again — AI allows to turn if OFF, and everything works without it just FINE — except for Repeats and area type text (but this is another tale).

    Now, when I select both objects, the repeat object…

    8 votes

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    0 comments  ·  Repeats  ·  Admin →
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  17. Font compatibility issues between different iOS and Illustrator versions

    My one system is on Mojave (10.14.6) running 25.4.8 illustrator. The other system is on Monterey (12.3.1) running 26.5 illustrator. And I have downloaded and installed Petrona font from Google fonts on both the systems.

    Now when I try to open the file (that was created on Mojave) on Monterey I'm prompted for missing fonts! This compatibility issue is making it very difficult for me to work across my devices.

    1 vote

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  18. Unit increments are not correct

    I set my keyboard increments at 0,1 mm so when I click on an object I can move it by that amount, or when I use the shift-key it moves with 1 mm. However, it moves with 1 pt increments. Very annoying.

    1 vote

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    6 comments  ·  Selection  ·  Admin →
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  19. Dialog windows move / float to the left

    Bug Report: Floating windows drift offscreen (see attached video).
    Adobe Illustrator 26.4

    I tried reverting to older versions of Adobe Illustrator, but the issue exists for them as well; To me, that suggests the problem is related to the beta macOS. I am raising this bug now because the issue could present itself as users upgrade to macOS Ventura this fall.

    System Info:
    I am running MacOS, Ventura, Version 13.0 Beta (22A5311f) on iMac M1 (2021) with 8MB RAM.

    5 votes

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  20. Malwerkzeuge (Pinsel/Buntstift) übernehmen nicht die vorherigen Einstellungen

    Ich möchte mit dem Bunststift zeichnen und habe dabei die Kontur, die Farbe und das Profil eingestellt. Beim nächsten Strich werden diese Eigenschaften nicht übernommen. Ich muss jedes mal die Eigenschaften neu auswählen... das kann ja jetzt nicht sein? Das hat vorher einwandfrei funktioniert.
    Wäre sehr dankbar für eine Tipp/Lösung!

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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