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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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275 results found

  1. Mouse cursor disappears on Windows 11 Insider Preview

    I opened Illustrator to work on a project and my mouse cursor disappears when I am in the workspace. I can't seem to get it back. It is just an illustrator issue since I can see my cursor fine in other programs.

    43 votes

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    55 comments  ·  User Interface  ·  Admin →
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  2. Drag and Drop from Photoshop Not Working

    Illustrator Version 28.3, Photoshop Version 25.5.1

    Attempting to drag and drop a layer from photoshop into illustrator and the object is not appearing in illustrator. I can usually do this with no issues. I've tried rasterizing and making the image a smart object but nothing seems to fix the bug. This has just been an issue within the past 2 days.

    2 votes

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    8 comments  ·  Images, Links  ·  Admin →
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  3. Not Working: Select objects completely inside the marquee

    Today’s 28.3 release (non-beta) touts the “Select objects completely inside the marquee” feature. Unfortunately, it’s not working here in macOS 14.3.1 (23D60).

    Whether the E key is used or not, all objects are selected even in the case of an object not being fully enclosed in the selection area. And unfortunately, using the E key switches the current tool to the Free Transform tool, away from the Direct Selection tool which is counterproductive :(

    1 vote

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    2 comments  ·  Isolation  ·  Admin →
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  4. 尺寸标注工具问题

    画两根相交的线，标注相交点的角度，文档的模式会从GPU模式转为CPU模式。如视频：

    1 vote

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    6 comments  ·  Tools  ·  Admin →
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  5. Nested Linked AI Files don’t display proper fonts

    Nested or linked AI files inside other AI layouts are not letting the fonts come through. It renders to default font.

    1 vote

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    4 comments  ·  Images, Links  ·  Admin →
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  6. Unable to catch error that occurs when exporting empty artboard to PSD

    en_US

    When exporting Illustrator artboards to PSD using ExtendScript's exportFile, if the artboard does not contain valid PageItems, an error occurs and two alerts are displayed.

    ![error1.png](error1.png)
    ![error2.png](error2.png)

    The problem is that this error cannot be caught by a try syntax. It will stop the batch process with alerts.

    Also, if app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS is used to prevent the alert, it is not possible to provide detailed information to the script user as to why the artboard was not exported.

    Ideally, the design should be changed so that the error can be caught, or even an empty artboard can be…

    12 votes

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    Resolved (Comments Open)  ·  6 comments  ·  SDK and Scripting  ·  Admin →
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  7. Pathfinder & Shape Builder: glitch when joining curvy shapes

    I'm trying to join two round shapes and I'm always getting unexpected shape glitches in the result path. I tried making this new shape using pathfinder and shape builder, but the results are the same.

    Sending before/after screenshots attached in outline view.

    Version 28.1 (2024)

    Please help!

    2 votes

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    3 comments  ·  Pathfinder and Compounds  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is regulated by the size of the art processes and the precision value (measured in absolute values) one can edit in Pathfinder Options.

    Although vector paths stay continuous no matter how deep you zoom in, they are still stored on a canvas with rather finite coordinates, and all calculations are still very finite.

  8. The interface UI font fails to follow the Windows system settings. A lot of serif fonts are used in

    The interface UI font fails to follow the Windows system settings. A lot of serif fonts are used in Chinese, making it very difficult to distinguish.

    The red part does not follow the operating system font, and the blue part correctly follows the operating system font. In Chinese Windows, the default font of the operating system is "Microsoft Yahei"

    https://community.adobe.com/t5/image/serverpage/image-id/647274i34CCB4C6B92C28D8/image-size/original/is-moderation-mode/true?v=v2&px=-1

    3 votes

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    1 comment  ·  User Interface  ·  Admin →
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  9. Bounding Box outside path and wrong dimensions

    After 22 years of using Illustrator, the bounding box does not works anymore as it was used to.
    When I draw a square of 10mm x 10mm with a centered path of 0,5mm the bounding box was always visualized precisely over the path and the dimensions of the square are 10x10mm
    Since yesterday (01.18.2024) the bounding box is visualized outside the path and the dimensions are 10,5 x 10,5mm
    Hope that is only a bug and not a feature

    Version 28.1 (64 bit) on Windows 10

    1 vote

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    2 comments  ·  User Interface  ·  Admin →
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  10. Arrow keys stopped moving selected objects

    Selected objects are not moving with arrow keys (this was working fine earlier today). In the history panel it shows the actions as "Move" when I press the arrows, but the objects do not move with this method.

    I had not changed any settings, verified the layers were not locked, tried it with a single object and got the same result. I tried this on both my Mac keypad and my bluetooth keyboard, so it isn't an issue with the keys themselves. I restarted my Mac twice and it has failed to resolve.

    Additionally, objects have also been randomly selected…

    1 vote

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    2 comments  ·  Selection  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This got solved by changing the Keyboard Increment parameter in Preferences > General back to a normal value.

    Since it’s the first field that gets active when the dialog is called, it seems like it’s very easy to change it accidentally. It’s not the first time this is reported, so if it happened to you — please try to see if you can recreate the problem intentionally.

  11. Illustrator gets minimized when toolbars get touched at Mac Sonoma 14.1, with application frame disabled

    By updating to MacOS 14.1, In Illustrator 2024 28.00, as soon as you touch the toolbars, they disappear. Keeping the "Application Pane" active does not give the error. Can it be solved. A thousand thanks!

    23 votes

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    41 comments  ·  User Interface  ·  Admin →
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  12. Demension Font size

    when i using the demension tool, the size of the number to small and then me change the size of demension number and it only work on one, so when i click orther demension number the number of font size has changed but the demension number is not

    2 votes

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    2 comments  ·  Tools  ·  Admin →
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  13. ガイド線が消せない。選択できない。

    いくつかのファイルで、ガイド線を引いた後、選択もできず、消すこともできない状態に陥ります。ガイド線を一括非表示にした時に限り表示を一時的に消すことができます。印刷入稿などへ回しても現物に影響はないので良しとしていますが、作業にあたりとても邪魔で困っています。
    【マザーボード】
    ASUS PRIME B660-PLUS D4

    【CPU】
    12th Gen intel(R) Core(TM) i5-12500

    【CPUクーラー】
    DeepCool AK400

    【メモリー】
    Corsair DDR4-3200(1600MHz) 16GB*4枚(64GB搭載)

    【グラフィック】
    NVIDIA GeForce RTX 3050

    【OS】
    windows10 64bit

    1 vote

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    3 comments  ·  Other...  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Guides in Illustrator, unlike in InDesign, are considered to be objects and exist within layers. As per the comment by Ten_A, if your guides are contained within a locked layer, they won’t be selectable. 

    If you wish to change this behavior, you should upvote this request: https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/37211029-make-guides-to-be-like-in-indesign

  14. Blend Modes are Broken in Illustrator 27.8.1 and also in After Effects 23.6.0

    Hello - I updated all my creative cloud stuff yesterday and blend modes don't work in Illustrator 27.8.1 and also in After Effects 23.6.0

    I opened after effects 22.6.5 and that works as it's supposed to.

    1 vote

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    3 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  15. Envelope Distort, Layers, and Illustrator Performance Bug

    I've recently come across a bug with the envelope distortion tool. The bug happens when I use the Make with Warp effect on text. When this is applied, all the layers and sub-layers get frozen with no ability to see the thumbnail preview or to open or close any of the layers. This also affects the ability to hide or preview any layer, lock or unlock, and/or select anything in the layers.
    This also causes Illustrator to run very high ram while causing unresponsiveness and difficulty in processing and sometimes the inability to save files.

    So far, the work-a-rounds that…

    2 votes

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    8 comments  ·  Meshes, Distortion  ·  Admin →
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  16. Type on path not converting to outline

    Operating System: OS X Ventura 13.4.1 (c) (22F770820d)
    Version of Illustrator: 27.7

    I have an artwork which includes some type on a path (circle). When I go to send the file to a printer (PDF), I always outline the text as we've had issues in the past. For this artwork I've selected all the content and selected 'Convert to Outline', which has worked fine on all the type except the type on a path elements which just disappeared. I restarted Illustrator, but this didn't solve the problem.

    The Type on a Path was part of a group, so I then…

    2 votes

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    4 comments  ·  Type, Fonts, Text  ·  Admin →
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  17. ガイドを必要な場所に合わせられない

    ガイドをオブジェクトやアートボードに合わせて配置したいが、
    合わせられず、ガイドの意味が無い。

    1 vote

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    3 comments  ·  Snapping  ·  Admin →
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  18. Can't resize objects, issue with selection tool

    Can't resize objects like images or text boxes once they have been placed. Could only use scale and rotate for resizing items. Seems the selection tool isn't working as it should, or it's illustrator itself. I've seen this seems like a recurring problem over the years

    1 vote

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    4 comments  ·  Selection  ·  Admin →
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  19. Two selection borders around text

    There's a second border around a text in my file when I select it. I cannot find why, what it does and how to remove it. When I create new text, it doesn't appear.

    1 vote

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  20. Shapes drawn with the pencil tool are always created with the basic fill appearance, even if "new art has basic appearance" is not checked.

    1. Create a new Illustrator document.
    2. In the Appearance panel, deselect "New art has basic appearance", if it's selected.
    3. Select the pencil tool and use it to draw a curved line.
    4. Set the stroke of the line to 10 point and the color to red.
    5. Set the fill to black.
    6. Draw another line with the pencil tool. The stroke is 10 point red, but the fill reverts to none.
    7. Repeat with the pen tool. This time, the fill stays black when a second line is drawn.

    This problem was not present in earlier versions of Illustrator.

    System: Adobe Illustrator 27.6.1, M2…

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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