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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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236 results found

  1. Paths not dividing / uniting correctly (jittery paths)

    It seems that with more complex paths, using the unite and divide Pathfinder tools create jittery shapes (when you zoom in very very close, you can see that the merging / division isn't perfect and that shapes have been disfigured). Same with paths / shapes where smooth corner have been used: use of Pathfinder tool is going to disfigure them. (posted to the support on Twitter)

    2 votes

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    2 comments  ·  Tools  ·  Admin →
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    If this does happen for you, please open your Pathfinder panel’s options and change the Precision value it has. Lowering the values improves results, especially on very long curved segments, but also increases the overall time a complex pathfinder operation takes.

    Please comment below if this advice helps — the team can use this feedback to reconsider the default value.

  2. Selecting two objects adds millions of points to second path...

    Adobe Illustrator 24.2.1 (and its predecessor) have a horrible feature which I assume is a bug. When selecting two separate paths (or even two separate text objects) using the Selection Tool or Direct Selection Tool, it seemingly adds millions of points to the second path. The points are not really added and don't actually exist, but they LOOK like they do, meaning it adds a thick blue line along it that looks ghastly and is completely off-putting. I can't use those versions at all and have had to stick to 24.1.3 which is the latest version to not do it.…

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  3. In Illustrator 2020 the changes to Align tool window are a headache. Defaulting to align by key object .... Very frustrating defaults.

    In Illustrator 2020 the changes to Align tool window are a headache. Defaulting to align by key object .... Very frustrating defaults.

    1 vote

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  4. Hide edges not working

    When choosing to hide edges of selected objects, 1 or more objects still have edges visible. I have resorted to back saving my documents as this feature is crucial for layouts.

    4 votes

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    5 comments  ·  Other...  ·  Admin →
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    As far as I know, the auto-keying an object in a selection was a bug introduced in one of versions, not caught in time and slipped into the release, later fixed.

    Since no object is forced as a key right now, I assume there is no need in having its bold outline to be hidden when Hide Edges is active, since these two factors rarely meet... However, if you have a workflow that requires to have both — I encourage you to file it as a feature request with some examples.

  5. Rectangle tool draws slightly rotated rectangle

    Update 24.2 - When drawing a rectangle (by selecting the rectangle tool, clicking on the artboard, and entering desired dimensions), the resulting rectangle is slightly rotated, skewed or tilted. It's not noticeable until it's viewed in outline mode.
    To confirm this, I create a 1" x 1" square with the rectangle tool. Then drag the ruler origin to the top left anchor point. The transform palette confirms this anchor point is at x=0, y=0 (as expected). Then I select the top right anchor point and see that its coordinates are x=1, y=-.0022. The y-value should be 0.

    4 votes

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    6 comments  ·  Tools  ·  Admin →
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  6. No x- and y-values for rectangles in the top menu bar

    The last Update 24.2 installed. When drawing a rectangle there are no more x- and y-values shown in the top menu bar!!! So they can’t be edited. Only the width and height is shown. How miserable.

    1 vote

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    I happens when the width of the screen is not wide enough to fit all the elements the Control panel can display. Some blocks, especially from the Transform section, get omitted.

    To workaround this without purchasing a larger display, one can open the Control panel's flyout menu, untick some options, like Align, and check if the section needed returns. If yes — then please vote here for a feature that would allow us to change the order of blocks in Control: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/40231882-allow-us-to-chose-order-of-controls-in-control-pan

  7. Select same fill color does not take into account tints

    When I select "same fill color" or "same appearance" it selects all items using that particular pantone regardless of whether I am using that pantone at 100% or a tint (ex 40%, 50%, 60%).

    1 vote

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  8. Gradient stroke cannot be cut and pasted.

    Reproduction:

    1. Draw a path with a gradient stroke and no fill.
    2. Select and cut or copy the path.
    3. Paste. Normally, In Front, Behind, or In Place.
    4. The expected result is, of course, a new copy of this gradient-stroked path.
    5. Actual results range from a copy of the path with the stroke expanded, an image that was cut and paste sometime last week, or an error popup that says "This operation cannot complete because of an unknown error [PDF!]"

    Seen on OSX 10.14.6 with AI 24.1 and AI 24.1.2.

    4 votes

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    3 comments  ·  Gradients  ·  Admin →
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    As per the comment from the OP, the LaunchBar clipboard manager seems to not be compatible the Illustrator format. The same happens with other clipboards managers, including the default one for Windows. However, there are reports it used to work with previous versions of Illustrator. If you have more details on this, or the same problem, — please comment.

  9. Cannot open Illustrator after updating to version 24.1.2. Windows 7 reports an error "missing VCRUNTIME140_1.dll". (The 24.1.1 is ok)

    Cannot open Illustrator after updating to version 24.1.2.

    Windows 7 reports an error "missing VCRUNTIME140_1.dll".

    (The older version 24.1.1 works fine after downlaoding.)

    1 vote

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    2 comments  ·  Performance  ·  Admin →
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  10. Distribute spacing value field doesn't show units anymore

    The field used to show units (like '50 mm') in version 23.
    In 24 it says just '50' with no 'mm' after.
    If you type in your own unit, it won't recalculate in current units, as every other field in AI can do.

    21 votes

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  11. My knife tool is missing

    The knife tool has been below the scissors before, but now its gone ... Why?
    (see image below)

    3 votes

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    6 comments  ·  Tools  ·  Admin →
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    The tool is still there, but he team decided to hide the Knife tool from the Basic toolbar, based on the usage statistics, aiming to reduce clutter for new users.

    You can still access it. There are two options:

    1. Go to Window > Toolbars and pick Advanced, to view the classic tool layout, including all plugin tools added.

    2. Press Edit Toolbar button at the bottom of your current toolbar (with three dots), find the Knife there (it’s the last one in the Modify section), and drag it into the panel in the slot you find fitting (be careful not to insert it into a tool-group by mistake, it’s a tight wiggle).

  12. Height and Width indicator at cursor switched when resizing a box.

    When I go to resize a box, the height and width indicators at the cursor are switched.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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    The rectangle you are scaling is probably rotated 90 degrees, and how has the width oriented along the Y-axis.


    See, rectangles are drawn as live shapes when created in versions after 2014, and they remember their widths and heights independently from the size of their bounding boxes (which can differ a lot if a shape is rotated to an arbitrary angle).


    This is somewhat confusing... but your own height does not get smaller if you lay down, isn’t it?


    To solve this, you can convert your live rectangle into a path and then immediately convert it back t a rectangle again (Object > Shape > Expand Shape / Convert to Shape) — this will effectively reset the rotation to a 'normal' way.

  13. Type on a path tool resizing causes crash

    I have the latest version of Illustrator CC 2020 v. 24.0.3. Unfortunately, everytime I try to resize a type on path, Illustrator crashes. I have restarted the app and system and that didn't help.

    2 votes

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  14. Welcome screen doesn't show

    Hello,
    I'm using windows 10 and Illustrator 24.0.2.

    Whenever I'm launching Illustrator, without opening a .ai file, my welcome screen doesn't show at all. I can start a new project fine but I still need my screen to show. And yes the setting to show the welcome screen is checked.

    1 vote

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  15. Artboard units do not follow what is set in preferences (v 24.0.3)

    Set units to be in inches, but Paragraphs palette shows fields in points.

    2 votes

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  16. illustrator version 24 vector file is too large

    1. Windows 7 Pro - Adobe Illustrator 24.0.2 (2019)

    2. Opening a 2.7 MB Adobe Illustrator 23 (2018) all vector file and saving it.

    3. Expect file size to remain similar or the same

    4. File size of the new version 24.0.2 results in 260 MB

    The file is using Gaussian blur. I suspect it is this. The file attached is the 2.7 MB version 23 file.

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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    This happens most probably because of the enabled PDF-compatibility option on save, which makes Ai write a PDF copy into the file along with the native Ai format. It helps to other apps to place and use the artwork inside, but it also makes the live raster effects to get rasterized, and it leads to size bloating.

    Untick the 'Create PDF Compatible File' option and the file size will stay at 1-3 MB.

  17. Fill & Stroke colors & gradients selective but only previous fill visible on object

    Latest Windows PC Version 10 64-bit. Adobe 2020 (24.0.2).
    Everything was normal until I began drawing a regular 5-point star with green fill & black stroke (fill color doesn't really matter). Layer shows correct colors of star in layers panel but the layer folder and what's visible on screen show no change in red fill result (which was set previously). In other words, choosing different fill colors made no difference. However, stroke color can be changed. Tried other shapes with same results. (Even restarted Illustrator.)
    Putting another shape on top of a previous shape caused the stroke of 2nd shape…

    1 vote

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  18. Bug with stroke

    Hello! I got a bug. When you copy a shape to a new artboard, a stroke appears that cannot be deleted. It is superimposed over the usual stroke. And when you remove the fill and stroke, it remains. The same when reinstalling the program, this problem remains in this file.
    P.S. I worked in the latest version of illustrator

    1 vote

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    1 comment  ·  Strokes  ·  Admin →
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  19. Help > Illustrator Help goes to marketing page

    Selecting Illustrator Help from the Help menu no longer links to Illustrator information and search links, but goes to a generic CC marketing page. From there, there is no clear path, and it requires at least two more clicks, in addition to having to figure out which are the appropriate links to follow. This is not helpful, and takes time away from productive work.

    1 vote

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  20. Set round corner numerically for multiple corners

    When multiple Anchor Points are selected, it would be nice to set the rounding numerically, in stead of by dragging the mouse.

    But unfortunately double clicking a Corner Widget let us set the value for only the clicked corner, and not for all selected corners.

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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