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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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284 results found

  1. Export for Screens via ExtendScript is slow and appears to have stopped

    Description:
    When I run Export for Screens via ExtendScript, it slows down and looks frozen. The rainbow cursor will appear.

    It actually works, and will finish if I wait long enough. It seems to take about 10 times longer than running it manually from the GUI.

    This is especially noticeable when exporting JPEGs. If the image to be exported is large to some extent, it will hardly progress after the progress bar reaches about 99%. CPU usage will be around 100%.
    Example: When exporting 8 1700x1000px artboards at 300ppi, it takes 157.636 seconds (the weight of each JPEG is 2.9MB).

    …

    12 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  2. Document won't save

    Hi there.
    I have been working in a new file I created, and I am unable to save the file. I have tried exporting, and quitting such that illustrator asks if I want to save. Nothing happens. I am stuck here, as I will otherwise loose the work I have done. Any suggestions???

    3 votes

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    6 comments  ·  File Save, Import and Export  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem got solved by resaving the original document and no longer can be reproduced.

    If you have a similar issue, try to search for a similar bug report which matches yours exactly or log another one, providing as many details as possible to help the team to investigate it.

  3. White-to-black gradients in opacity masks don’t go fully transparent

    For opacity masks, 100% White should represent a 100% absence of masking and 100% Black should represent 100% masking (like in Photoshop).

    The current system in Illustrator seems very unintuitive and flawed – a basic white to black gradient does not even totally obscure an image/object at one end of the gradient.

    It shouldn't be the case that you then have further reduce the opacity of the gradient colours to achieve a standard gradient effect.

    6 votes

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    5 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Make sure you use RGB black instead of Grayscale black in your gradients when making opacity mask in a RGB-based document to avoid shallow blacks and not fading to a complete zero.

    More on that in the comments.

    If you happen to have the same problem, please still add a vote to the request, to track statistics.

  4. 和文組版の横組み文字列中の文字回転

    Illustratorの日本語組版で、横組み文字列中の1文字を回転すると、文字が上下・左右に暴れて表示されてしまいます。
    ※縦組み中ではそういった不具合は観察されません。
    添付ファイルのように検証してみましたが、その回転の際の原点あるいは挙動原理などがよくわかりません。
    例えば、添付ファイル右下のように補正してみても、同じファミリー内でウエイトを変更しただけでもその補正値は変わるようです（平均字面が関係している？）。
    和文書体は、（欧文ベールライン位置や平均字面は様々でも）基本的には正方形の仮想ボディに納められていますので、仮想ボディの中心を回転の原点としていただければ、このような補正の手間がなくなるのではないだろうか？ と考えられます。
    挙動を変更していただければ、作業者の負担も軽減されるでしょう。

    なお、このような「横組み文字列中のひと文字を回転する」という処理は、あまり日常的にすることではありませんので、既存ファイルへの影響も軽微なものであろうと考えていますが、変更していただくならば、【その変更を周知】していただくことは大切なことだと申し添えておきます。

    よろしくお願いします。

    16 votes

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    Resolved (Comments Open)  ·  2 comments  ·  Type, Fonts, Text  ·  Admin →
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  5. CMYK Files Colors are Displaying as RGB in Illustrator 2022 Version 26.0.1

    (Illustrator 2022) Open a new CMYK file, create a box, color Breakdown "87-75-0-0 "select the same CMYK color Breakdown "87-75-0-0 " (In Color Picker) that is clearly showing a darker color then what is behind the open select box.

    Screen Shot 2
    Open a new CMYK file in Illustrator (2021). Same process as above, now CMYK colors appear correct.

    1 vote

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    3 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  6. New text set to wrong language

    Everytime I create a new text using the text tool, the language for the text is set to "English: EUA", but both my Illustrator settings and my document settings are set to "Portuguese: Brazil".

    I don't believe that there is a THIRD place where I need to configure this, so I imagine that it's a bug. Also, my Illustrator it's updated, but I've been experiencing this for a while.

    1 vote

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  7. Guides are invisible

    The update made my guides disappear unless I click on the object or artboard. It would be OK, but when I use the arrows to move the guides they disappear and I can't see how far I have moved them. May I change this update back to how it was.

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  8. Pen Tool: Close path Changes Handles

    Mac Mojave 10.14.6
    Illustrator 25.4.1

    When drawing with the pen tool, closing paths changes the initial path/handles drawn. This occurs every time the initial point plotted is a "click and drag."

    I tried to upload a screen recording (.mov) but it won't let me.

    1 vote

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    Resolved (Comments Open)  ·  4 comments  ·  Tools  ·  Admin →
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  9. Anchor points not displaying with layer color

    My anchor points are not displaying correctly. They are not the layer color and when objects are selected, they are a light gray and barely visible on a white or any color background. I've tried changing the layer color and that doesn't help and have checked any preferences that may have been changed, but still the same issue.
    Specs:
    Illustrator v 25.3.1 on an iMac 27" (late 2012, 2.9GHz Quad Core Intel core i5 with an NVIDIA GeForce GTX 66oM 512 MB graphics)
    Running MAC OS Catalina v 10.15.7
    Please help with any fixes. I've already restarted Illustrator and my…

    12 votes

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    22 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. Rotated Artboard

    BUG: Some how the artboard is rotated and unable to keep it straight. The entire document is rotated and it is difficult to work that way. Can this be fixed ASAP?

    Mac OS: 11.4 (20F71)
    Illustrator Version 25.3.1

    1 vote

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    2 comments  ·  Documents and Artboards  ·  Admin →
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  11. Communicating with Adobe

    Hi Adobe people,

    I have a question about the communication with users. Under what circumstances does it make sense at all to post a comment/bug/idea/etc. in this place. Do users get heard? Is there a limit of votes above which ideas are actually implemented? How are decisions about what is fixed and what not made?

    I am asking because I have so many points collected over the years that I am planning to post. But this is kind of a lot of work on the side of regular work day that I want to make sure it is worth the…

    1 vote

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    Resolved (Comments Open)  ·  1 comment  ·  Other...  ·  Admin →
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  12. Problems with scripts and BridgeTalk using Illustrator 25.3.1 on M1 Mac

    I have a handful of scripts that have stopped working after switching from an Intel Mac mini to an M1 Mac mini. The scripts will run as expected if I use the Intel version of Illustrator on the M1 Mac mini, but they return this error when run using the M1 version of Illustrator on the same machine "TARGET COULD NOT BE LAUNCHED(59)". The current culprit seems to be BridgeTalk. Any help would be appreciated, thx!

    13 votes

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    9 comments  ·  SDK and Scripting  ·  Admin →
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  13. Issue with Illustrator starting page screen

    Since the last 2-3 days whenever I open illustrator, the starting page screen is appearing this way (see attached image). I don't know what I can do to fix it.

    1 vote

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    Resolved (Comments Open)  ·  3 comments  ·  User Interface  ·  Admin →
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  14. Type on path tool, cannot flip to inside the path

    Illustrator Beta 25.3 265@236190

    MacBook Pro (15-inch, 2019) macOS Big Sur v. 11.2.3, 32mg memory, 2.3GHz 8-core Intel Core i9, Radeon Pro 560X 4 GB Intel UHD Graphics 630 1536 MB

    Created a circle, attempting to use type on path tool, works find to place type outside circle, cannot drag the type inside the circle to be at the bottom. Shows there when I click and drag but when I release it places the text on the outside of the circle in a different location.

    2 votes

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    Resolved (Comments Open)  ·  1 comment  ·  Type, Fonts, Text  ·  Admin →
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  15. Incorrect file extension when exporting to *.png

    Hello! When I try to export an illustration to *.png, the file generated ends up with a *.dwg extension. If I rename the *.dwg-file to *.png and open it it's still a valid *.png file.

    The export is done using File->Export->Export As... Select *.png as file type, type a filename (with no dot in it), press Export. Select Resolution 150ppi, press ok. A *.dwg file is now created at the selected path

    1 vote

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    3 comments  ·  Other...  ·  Admin →
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  16. Will not change stroke color

    I am trying to trace an object on illustrator but it will not let me change the color of the stroke, it will not even bring up the color swatches in the normal stroke panel for me to click on. I have tried resetting essentials classic, resetting preferences, and changing the view.

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    There is nothing wrong with the file, as I can tell...

    The Swatches panel is empty indeed, the only swatch in it is the sport RGB white. Perhaps somebody deleted them to save some file size?

    If you want to have default swatches though, you can load them back.

    Open Swatches panel, click the 'bookshelf' 'Swatch Libraries menu' button, locate 'Default Swatches' and choose 'Web'. Now you can select a swatch you need directly from the opened panel, or drag-n-drop a selection of swatches you need into the main Swatches panel.

    Please comment back.

  17. can't use the hand tool while using type tool anymore

    If you're using the type tool, you used to be able to hit the command key, then press the space bar to bring up the hand tool to move the canvas around without affecting the type. It's worked this way for years and years. Now, however, when you bring up the hand tool while type is selected, the space bar adds spaces while the hand tool is also operating. Please fix this!

    This is another one of dozens of examples of things that worked flawlessly in Illustrator for years, but is now fundamentally broken. These types of problems are plaguing…

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  18. Images get randomly cropped from unwanted sides with Crop Image

    Currently when you wish to crop an embedded or linked image, clicking the crop button makes the cropping interface appear over the image.

    When this happens, illustrator has already applied some (seemingly random) degree of cropping to the image.

    This is super annoying if you only want to crop one edge of the image as you have to return the other three edges to the uncropped position.

    Also if you are zoomed in so far as to not be able to see all the edges of the image, you crop the edge you are looking at without realising illustrator automatically…

    9 votes

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    9 comments  ·  Images, Links  ·  Admin →
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  19. Black png

    my png transparent images are showing up as total black images after export . They show fine for a few seconds and in the viewer window but the png it self is totally black. Works sometimes and others not I would say 2 out of 25 show up black.

    1 vote

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    7 comments  ·  File Save, Import and Export  ·  Admin →
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  20. Exporting assets as SVG with asset export tool is buggy

    Asset export in illustrator is a very convenient tool, the only problem I found is when exporting my drawings to SVGs they get distorted, but when I take my objects one by one to a single document and fit them in an artboard and save the document as SVG the problem resolves (a big process), essentially because SVG saving settings for saving a document isn't the same when for exporting with asset export, I believe it isn't a big problem to solve and I hope for it to get fixed soon, I can reply with images to assist my point.

    …

    9 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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