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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Running an Action from script

    Hello,
    In Illustrator CC latest update, my following script does not work:
    1- Select a couple paths (in script) (all of them close paths in different groups)
    2- execute my action which offset paths with certain amount

    The problem is in this new version after the action dis-select all of them except one, but before this version it worked and keep all of my selection paths still as selected ( by path I mean the new offset paths, but for all of them)

    It really made trouble for my script in the company, because some computer still does not have…

    69 votes

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    9 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  2. Unit issue with DXF exported from Illustrator

    Hello,
    Units are not correct when exporting DXF files from Illustrator CC.

    A 100 mm diameter circle exported from illustrator CC (22.0.1) is opened in Creo Parametric 4.0 (M070) and measures 2540 mm.

    My CC options are in millimeters
    $INSUNITS in DXF file should be defined to 4 = Millimeters
    Actually it is exported with 1 and this is incorrect.

    Changing $INSUNITS from 1 to 4 in Notepad is not a sustainable solution !

    Default drawing units for AutoCAD DesignCenter blocks:
    https://www.autodesk.com/techpubs/autocad/acad2000/dxf/header_section_group_codes_dxf_02.htm

    Thanks you for tanking in consideration this problematic.

    Best regards

    Nicolas Bourgeois

    14 votes

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    8 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Gaussian Blur does not scale. Frustrating

    Gaussian Blur does not scale when I scale an object with the effect applied.
    'Scale Strokes & Effects' is turned On.
    Really frustrated because it's such a simple thing to recalculate it. Fix asap!

    31 votes

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    27 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  4. Distribute spacing units work wrong

    Hello,

    Illustrator 23.0.2. I use "cm" units in whole software, but Distribute Spacing right now working only in points...

    I think your software is falling down year by year.

    19 votes

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    11 comments  ·  Align  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  5. Pen tool located in type tools

    Took me a while to find but found the pen tool hanging out with the type tools. Please stop fixing things that are not broken. I remember before CC things works pretty well. Now every time there's an update, some other bugs pop up that weren't there before. Is this just a way for engineer job security? Well whatever it is, its becoming a major pain.

    1 vote

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    1 comment  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    There was an issue in 23.0 causing tools to shift between groups. This has been fixed in latest update (23.0.2). After update, please reset the Basic and Advanced toolbars by opening the tool drawer (3 dots at bottom of the tool bar), then using ‘Reset’ from the fly-out menu (on top right).

    Apologies for the inconvenience caused by this issue.

    With Best Regards,
    Raghuveer Singh

  6. Photoshop Effects Dialog not Scaled when UI is scaled.

    User interfaces that open within the workflow scaling incorrectly

    System Information overview:
    Dell 17-R3
    Display: 17.3-inch UHD (3840 x 2160)
    Chipset: Intel GL82HM170 PCH
    Integrated graphics: Intel HD Graphics 530
    High performance graphics: NVIDIA GeForce GTX 980m
    CPU: Intel i7-6820HK
    RAM: 32.0 GB DDR4-2133 DDR4 PC4-17000
    Windows 10 Pro
    Version 1809
    OS Build 17763.253

    (detailed system information attached)

    Adobe Illustrator 23.0.1 (64-bit)

    User interfaces that open within the workflow scaling incorrectly with the computer operating with the graphics set to 4K (3840 x 2160). For example, with a path selected go to "Effect" --> "Sketch" --> "Chalk & Charcoal". The…

    20 votes

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    12 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Switching between files doesn't work properly - or at all

    See the attached video. I have two files open. The second file I opened does not display. When I click on the file tab I still have the previous file displayed. Regardless of which file is active, I can only edit one. I can't even see the other. They are two completely different projects - they do not look the same. You are only seeing one file in this video, despite which one I select. I have to quite and restart, losing any changes I may have in the one file I cannot see.

    24 votes

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    22 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. FreeForm Gradient point should also move on transforming Freeform Art

    Today I ran into a problem with Adobe Illustrator artwork featuring some freeform gradient fills. I had a to create flipped, mirrored version of it for printing purposes (graphics would be applied sub-surface to a sign face). The problem is the freeform gradient fills wouldn't flip with the rest of the artwork. I attached a visual example of it. Using the "expand appearance" command allowed for the artwork to be flipped 180° correctly. It would be nice if I could avoid that kind of a fix.

    19 votes

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    5 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Illustrator 23.0.1 crashing almost immediately after launch

    I am running Mojave 10.14.2 (system screenshot attached). Every time I start Illustrator, it runs for 5-10 seconds and then crashes. There are no error messages; it just dies. The same thing happens with InDesign. Photoshop appears to run without issue.

    I have tried looking for updates in the CC app, but it says that the programs are all up to date.

    I have tried uninstalling and re-installing the software, but the issue remains.

    I have seen responses for similar issues where Adobe techs say that the issue has been fixed on version 23.0.1, but that is not the case;…

    11 votes

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    17 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

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    Please try again, there was a server level issue that was leading to a crash on January 9th 2019

    NOTE: This issue is only for the scenario where Illustrator 23.0.1 / 23.0.0 started crashing on January 9th 2019

  10. Key object selection mismatch

    When I select two objects and choose the key object for allignment, the top allignment option shows the «Align to key object» and object gets highlighted, however if I go to the sidebar to introduce a spacing number it shows «Align to selection» instead and I need to change the option again. This is so frustrating.

    2 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Workspaces not working, all panels hidden on start up.

    Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.

    I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.

    Windows 10 Pro, 64 bit
    Intel i7-7700
    16GB Ram
    GeForce GTX 750 Ti

    15 votes

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    17 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Constrain (shift key) doesn't work with Smart Guides turned on

    When smart guides are on none of the constrain features (holding down shift) work properly, whether it's rotating, reflecting, etc. It just sort of jumps back to one position, often the original position, and won't move. The little magenta text that lets you know the angle etc. also goes a little crazy and looks like it's trying to display a few different words on top of each other.

    67 votes

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    65 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  13. Libraries Panel Disappears and cannot be accessed once reopened when you use Ctrl + [ after selecting a swatch or asset from it.

    When editing objects colors using swatches, or pulling in an item from the library, if you immediately use Ctrl+[ to change the layer your selection is on, it closes the library panel. When reopened, none of the items in the library appear in the panel, and you cannot save changes to any assets you have currently open

    21 votes

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    16 comments  ·  Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  14. Glyph rendering bug with non-empty space char on OT-SVG fonts

    The space character is not rendered consistently when it includes an SVG glyph:

    • The glyph is invisible by default
    • But - as expected - it is visible in full color when moving the text object, and in greyscale version when switching to Outline mode
    15 votes

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    5 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  15. Gradient Annotator tool bug on Groups

    Gradient Annotator tool is not visible for some objects but it is for others. See screen shot: visible on the rectangle, but when I edit the gradient of the compound shape, the annotator is not visible.

    25 votes

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    32 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  16. Unable to uncheck Type Pref Indic options & Fill object with placeholder text on preference migration from 22.1

    1. MacOS Sierra ; Illustrator CC 23.0.1
    2. I'm trying to get the punctuation right while typing in Hindi, but I can't select "Indic Options". I went to Preferences>Type>Language Options. I can select "Show East Asian Options" but i can't seem to select "Show Indic Options" which is a bug.
    3. I expected to type correctly in Hindi
    4. I can't type in Hindi with the right punctuation and I'm on a strict deadline! Help
    25 votes

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    36 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  17. Activate text field for numeric Rotation

    When the numeric rotation dialog is opened - it would be convenient when the text field is active for direct input of the Angle (I think this was the case in earlier versions).

    In Ai19, the dialog is 'dead' - nothing happens when we start typing - whe have to type 5x Tab to get in the field.

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks
    Anish Kumar
    Illustrator Team

  18. Fix Adobe Illustrator CC 2019 Type Library Reference - VB scripts return error

    Illustrator CC 2019 Type Library is broken when attempting to Reference from Visual Studio.

    VB.Net or C# projects attempt to add the reference from: C:\Program Files\Adobe\Adobe Illustrator CC 2019\Plug-ins\Extensions\Scripting Support.aip, and give the attached error.

    My idea, is for Adobe to fix it!

    Older versions work fine.

    37 votes

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    22 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  19. Missing center handles for extending lines

    Missing the center handles for all lines, unable to extend lines properly (without scaling them) unless I switch to direct selection tool, which is a pain.

    63 votes

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    94 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Neon glow

    Every time I try to change the color of the Neon Glow filter, it always goes back to black. I've tried a lot of different things, but nothing works. I looked on the internet if there's a way to fix it, but seems that everyone has the same problem with Neon Glow.

    12 votes

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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