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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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285 results found

  1. Smart Quotes not working properly

    If deselected “Smart Quotes (“‘)“ , upon keying in a prime (') or double prime (") AI still convert the primes to quotes. My work needs to communicate dimensions (eg, 5'–6" × 2'–0") and with First Nation orthographies Mi'kmaw First Nation that require access to these standard characters. This needs to be fixed.

    1 vote
    8 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  2. Pasting text within text box changes formatting to neighboring type

    I am trying to cut and paste type within an area type box. I have the type formatted with mixed attributes. But when I paste the type in its new location all formatting is lost and it assumes the format of the type next to where I paste it.

    1 vote
    2 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  3. Unable to place image files of any kind into Art Illustrator

    Illustrator v 28.4.1
    When trying to place or drag an image file into AI I get the error message "unknown format and cannot be opened" or "in a format which can not be placed". These are all existing files that I have used many times. I tried EPS, JPG, and PNG. It will not allow any new images. In addition, the image files in my existing files are now broken. Attached are the errors I am getting for the new files

    1 vote
    Resolved (Comments Open)  ·  2 comments  ·  Images, Links  ·  Admin →
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  4. Mockup (Beta) in Illustrator not working due to PARM error

    I am trying to use the Mockup (Beta) tool, and every time i get the "the operation cannot complete because of an unknown error [PARM]" message and the action cancels.

    I'm attempting to mockup using a compound path and a png. I've updated and reinstalled both the app and the mockup installer. I've also tried using the newest and previous versions of Illustrator. I've also removed my preferences and still no luck.

    Any ideas? I've used Mockup on this computer multiple times without error.

    1 vote
    Resolved (Comments Open)  ·  4 comments  ·  Tools  ·  Admin →
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  5. Any document created using Film & Video document profile gets a second 14400×14400 artboard

    When creating a new document in the HDV/HDTV 1080 or other Film and Video-related workspaces, the artboard is initially created with the correct size. However, as soon as you add any object to this workspace outside of the borders of the artboard, a new artboard is automatically generated, and it is massive. This forces the user to manually remove the second artboard, which is unnecessary.

    1 vote
    7 comments  ·  Documents and Artboards  ·  Admin →
    How important is this to you?
    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The second artboard is not a bug, but a specifically designed behavior for later import to AfterEffects. It gives AE enough room to avoid clipping of the layer content to the main artboard size (basically a dummy for a pasteboard).


    Here is a quote from The Adobe Illustrator WOW! Book (found here: https://graphicdesign.stackexchange.com/questions/146842/huge-unwanted-artboard-created-by-default-in-adobe-illustrator-cc-2020):

    Тo create a composition to import into After Effects, use the Video & Film Document Profile (Film & Video in CC). This creates two artboards — one large artboard that serves as a "scratch" area for objects used later in AE, and one sized for your chosen video format.

  6. Paste in front places objects in a wrong position

    Just updated to Illustrator 28.3 on macOS Ventura 13.4 on iMac 19,1.
    Paste in front is fine on current artboard copied from. But paste in front does not land in corresponding location on another target artboard.
    i.e. - copy text or art from artboard A. Paste in front artboard A lands in exact same spot. Paste in front artboard B (same size, but to the right of A) lands at -6.568" @ 139.125° from artboard A location (up and to the left). Artboard C (2nd document) lands up and to the left -19.6735" @ 169.064° of expected location.

    1 vote
    3 comments  ·  User Interface  ·  Admin →
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  7. Not Working: Select objects completely inside the marquee

    Today’s 28.3 release (non-beta) touts the “Select objects completely inside the marquee” feature. Unfortunately, it’s not working here in macOS 14.3.1 (23D60).

    Whether the E key is used or not, all objects are selected even in the case of an object not being fully enclosed in the selection area. And unfortunately, using the E key switches the current tool to the Free Transform tool, away from the Direct Selection tool which is counterproductive :(

    1 vote
    2 comments  ·  Isolation  ·  Admin →
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  8. 尺寸标注工具问题

    画两根相交的线，标注相交点的角度，文档的模式会从GPU模式转为CPU模式。如视频：

    1 vote
    6 comments  ·  Tools  ·  Admin →
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  9. Nested Linked AI Files don’t display proper fonts

    Nested or linked AI files inside other AI layouts are not letting the fonts come through. It renders to default font.

    1 vote
    4 comments  ·  Images, Links  ·  Admin →
    How important is this to you?

  10. Bounding Box outside path and wrong dimensions

    After 22 years of using Illustrator, the bounding box does not works anymore as it was used to.
    When I draw a square of 10mm x 10mm with a centered path of 0,5mm the bounding box was always visualized precisely over the path and the dimensions of the square are 10x10mm
    Since yesterday (01.18.2024) the bounding box is visualized outside the path and the dimensions are 10,5 x 10,5mm
    Hope that is only a bug and not a feature

    Version 28.1 (64 bit) on Windows 10

    1 vote
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  11. Arrow keys stopped moving selected objects

    Selected objects are not moving with arrow keys (this was working fine earlier today). In the history panel it shows the actions as "Move" when I press the arrows, but the objects do not move with this method.

    I had not changed any settings, verified the layers were not locked, tried it with a single object and got the same result. I tried this on both my Mac keypad and my bluetooth keyboard, so it isn't an issue with the keys themselves. I restarted my Mac twice and it has failed to resolve.

    Additionally, objects have also been randomly selected…

    1 vote
    2 comments  ·  Selection  ·  Admin →
    How important is this to you?
    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This got solved by changing the Keyboard Increment parameter in Preferences > General back to a normal value.

    Since it’s the first field that gets active when the dialog is called, it seems like it’s very easy to change it accidentally. It’s not the first time this is reported, so if it happened to you — please try to see if you can recreate the problem intentionally.

  12. ガイド線が消せない。選択できない。

    いくつかのファイルで、ガイド線を引いた後、選択もできず、消すこともできない状態に陥ります。ガイド線を一括非表示にした時に限り表示を一時的に消すことができます。印刷入稿などへ回しても現物に影響はないので良しとしていますが、作業にあたりとても邪魔で困っています。
    【マザーボード】
    ASUS PRIME B660-PLUS D4

    【CPU】
    12th Gen intel(R) Core(TM) i5-12500

    【CPUクーラー】
    DeepCool AK400

    【メモリー】
    Corsair DDR4-3200(1600MHz) 16GB*4枚(64GB搭載)

    【グラフィック】
    NVIDIA GeForce RTX 3050

    【OS】
    windows10 64bit

    1 vote
    3 comments  ·  Other...  ·  Admin →
    How important is this to you?
    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Guides in Illustrator, unlike in InDesign, are considered to be objects and exist within layers. As per the comment by Ten_A, if your guides are contained within a locked layer, they won’t be selectable. 

    If you wish to change this behavior, you should upvote this request: https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/37211029-make-guides-to-be-like-in-indesign

  13. Blend Modes are Broken in Illustrator 27.8.1 and also in After Effects 23.6.0

    Hello - I updated all my creative cloud stuff yesterday and blend modes don't work in Illustrator 27.8.1 and also in After Effects 23.6.0

    I opened after effects 22.6.5 and that works as it's supposed to.

    1 vote
    3 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
    How important is this to you?

  14. ガイドを必要な場所に合わせられない

    ガイドをオブジェクトやアートボードに合わせて配置したいが、
    合わせられず、ガイドの意味が無い。

    1 vote
    3 comments  ·  Snapping  ·  Admin →
    How important is this to you?

  15. Can't resize objects, issue with selection tool

    Can't resize objects like images or text boxes once they have been placed. Could only use scale and rotate for resizing items. Seems the selection tool isn't working as it should, or it's illustrator itself. I've seen this seems like a recurring problem over the years

    1 vote
    4 comments  ·  Selection  ·  Admin →
    How important is this to you?

  16. Two selection borders around text

    There's a second border around a text in my file when I select it. I cannot find why, what it does and how to remove it. When I create new text, it doesn't appear.

    1 vote
    2 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  17. Shapes drawn with the pencil tool are always created with the basic fill appearance, even if "new art has basic appearance" is not checked.

    1. Create a new Illustrator document.
    2. In the Appearance panel, deselect "New art has basic appearance", if it's selected.
    3. Select the pencil tool and use it to draw a curved line.
    4. Set the stroke of the line to 10 point and the color to red.
    5. Set the fill to black.
    6. Draw another line with the pencil tool. The stroke is 10 point red, but the fill reverts to none.
    7. Repeat with the pen tool. This time, the fill stays black when a second line is drawn.

    This problem was not present in earlier versions of Illustrator.

    System: Adobe Illustrator 27.6.1, M2…

    1 vote
    2 comments  ·  Tools  ·  Admin →
    How important is this to you?

  18. Files have a swatch that cannot be deleted

    Please help me understand why this swatch cannot be deleted. In this case it is a Pantone swatch, but in other files it's just a global color. I have deleted all objects and links in this file to be sure it's not connected to some hidden element.

    Thank you for looking. It is becoming an issue in file cleanup for clients. They all have this one odd, unremovable swatch from another project.

    1 vote
    6 comments  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  19. Selecting all objects on layer via Layers panel not recognized by Intertwine

    AI 27.5
    Go to Layers panel
    Click target button for Objects layer (to select all paths on that layer)
    Choose Object > Intertwine... note that Make is gray
    Instead, in Layers panel click to select first object and Shift + click to select last object. Object > Intertwine > Make is available

    1 vote
    5 comments  ·  Clipping, Intertwine  ·  Admin →
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  20. Can NOT see what is selected!

    Selecting an Object or text no longer gives any indication that it is selected! No handles, no highlighting. I updated to 27.5 and it seemed like it worked for a few clicks, but has reverted back. I can't see that it is a setting, and can't seem to get the expected behavior back. It is ridiculously difficult to work on a file when you have to just assume something is selected!!

    1 vote
    0 comments  ·  Selection  ·  Admin →
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