Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
382 results found
-
Vector fill shifting when exporting
I created a fill using vector lines that looks like a quilted look. I arranged the fill in the object to be centered. However, when I either open the AI. file in acrobat or export as png or jpeg the fill vector lines have shifted and are no longer centered. I have tried grouping the layers and locking the layers. THe only thing that seams to work is rasterizing, which I would rather not do in case I need to edit later. Plus, even when I rasterize in high 300dpi the lines don't look clear.
1 voteA test file is needed to investigate this. If you still have it, or you are a new user having a similar problem — please share one.
-
Brush touch calligraphy broken
The calligraphy brush when I go to draw is glitching and failing to work.
1 voteIf you still have this problem, you’d have to share a test file and record the bugged behavior on a video. Please also comment back if it works properly for you now.
-
Linear and radial gradient do not stay true to selected color's value
Linear and radial gradient do not stay true to selected color's value
Not an issue in freeform gradient1 voteDo you have the test fil you can share with the team?
Please remove anything sensitive from it and leave only the shape with the gradient. Do not move it into another doc or make sure it uses the same color mode as the original document does.
-
Stroke not aligned with Fill
Stroke is not aligned with Fill
When Drawing, the stroke is not rendered on the actual place where it's placed and not properly aligned with Fill1 voteIt looks like your path using a brush applied to it, and it’s a loose and wobbling brush tip, not following the centerline. The fill knows nothing about the brush tip and strictly follows the vector path, unlike brush.
To solve the problem, you’d either have to use a different brush and make the path look wobbly at the object level with other means, like Roughen effect, or expand the appearance of the objects and fix the fill manually.
-
Pasting goes to the back of the layer - and not on top!!!!!
When copying an object and then pasting the new object goes to the back of the stack of objects and not to the front! Please fix and make it go to the top.
1 vote -
Document Setup - Artboard size not showing cursor
Pre update the artboard size fields (W: and H: fields) after clicking Document Setup button in top toolbar would show cursor position. After updating to 24.2 the cursor is no longer visible. The field will highlight but we are not able to see the cursor position.
Please allow for cursor to be visible inside these fields.
1 voteJason, is this still an issue in the latest versions of Illustrator? Can you share a short video of how it looks for you, if it is?
-
Opacity issues with white
Opacities are not working correctly. When I have a shape with with a normal opacity set to a level below 100 and above another shape that is white. The white appears as a color underneath and it should not. it should be invisible. Also multiply effect is producing incorrect color values. Please see attached image.
1 vote -
アプリが終了してしまう。
Illustrator2020でファイルを保存すると、アプリも終了してしまう。
1 voteHi,
Thanks for reporting the issue .
We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:1)Kindly provide the machine details and the test file which you are saving in illustrator .
Kindly share the test file with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.
Thanks & Regards
Ankit Goyal
Illustrator Team -
scrollbar in the wrong place within panel
The scrollbar should always hug the right edge of panel independent of panel width. However it does not. Looks messy. Please fix!
1 voteHi,
Thanks for reporting the issue .
We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:
1)Kindly provide the snapshot of the panel , Screen resolution ,Operating System detail and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Create new file dialog box lags
When I'm working with multiple files, opening and closing, there are times where I copy an object to a new file. I use Command-N, but the dialog box lags and takes several seconds to show up. Is it trying to connect to something online? Why is there lag?
1 voteHi David,
i am not able to reproduce the issue at my end. Can you please share the following information:
1. Which OS you are working on?
2. What is the version of AI?
3. Have you stared facing this issue recently?
4. If you are using some other Adobe application, Is it happening in that application as well?Thanks
Anish -
text wrap image link
AI 23.0.3 (64-bit) on Windows 10
Automatic image update (if you change an image outside of AI it will ask if you want to update the image in you AI file) does not work when text wrap is on.
The image has been masked to a shape then text wrap on this new shape.Hopefully this is a simple fix because I don't want to keep turning text wrapping off when I want to refresh the image.
1 voteHi,
Thanks for reporting the issue .
We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:
1)Kindly provide Video , Test File via File→package, Steps and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Illustrator font dropdown disappeared despite updating Illustrator
Hi, my Illustrator font dropdown disappeared. Since then, I've updated it to the latest Illustrator (24.0.1 - 64 bit) but it's still not showing. What's happening? Thanks!
1 voteHi Hanna,
Can you please provide the snapshot of the issue you are facing to better understand the problem at our end?
Thanks
Anish -
Opening WMF through Windows Command Line creates distortion
When opening a WMF in the latest 2020 AI via the Windows command line, e.g.
"C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\Illustrator.exe" 745-2969563.wmf
It opens the WMF, but it is distorted as in the attached wmf_distorted.png.
However, if you open a blank document and import it with File->Place, it renders it correctly
I appreciate any and all help.
1 voteHi,
Thanks for reporting the issue .
We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:1)Kindly provide the test file which you are trying to open in illustrator using command line.
Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Ankit Goyal
Illustrator Team -
Illustrator v 24 asset export bug with sizing incorrectly
asset export bug, it does not export assets at the size selected but instead makes them super tiny and unusable. I have had to download the last version before that so that I can use asset export correctly with what I have selected.
1 voteHi,
Thanks for reporting the issue .
We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:1. Kindly provide the test file via File→Package which you are trying to export in illustrator
2. Size at which it was exported
3. Any Specific format which was used to export viz. PNG,JPEG
4. Any Anti-aliasing option used during export
Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Ankit Goyal
Illustrator Team -
Problem recording on the server
On some files with the 2020 version of Illustrator only I have this error message:
"The specified network location is not available."
iMac 27 'of 2015 in macOS 10.13.6
Mac mini server late 2014 macOS 10.12.61 voteHi,
Sorry for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue.
Please help us in isolating it further. We would need you to check
1) Are you able to install Illustrator 2020 (24.0.0 or 24.0.1) on Mac OS 10.12.6?
2) kindly provide Illustrator Version you are using?
3) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Ankit Goyal
Illustrator Team -
Export for screens > SVG Exports only some of the artboards.
MacOS Mojave 10.14.6
Illustrator 24.0When I use the export for screens it doesn't export all of my artboards to SVG. I have 21 artboards and only 8 of them are being exported.
Is there any workaround for this bug?
UPDATE: It exports all the artboards but it takes a long long time. Is it normal?
Thanks
1 voteHi,
Sorry for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue.
Please help us in isolating it further. We would need you to check
1) Is this Issue still happening on your machine?
2) If yes, Kindly provide some video, Test file(Via File→Package) & some steps with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Gradient panel causes bugs
The gradient panel really makes me nervous. On rare occasions when dropping a color onto a gradient handle to change it, Illustrator suddenly just closes without a warning. Just gone in a split second along with all my work. No auto save. Nothing. It even won't show my recently opened files when I open it back up. This issue also happened the last time Illustrator was updated but then it was fixed. Please fix it again as I'm always SUPER nervous when I have to change settings for a gradient. I have no idea on how to reproduce this, other…
1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue
2) kindly also share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings
Kindly clear your preferences by renaming your preference folder “Adobe Illustrator Settings” at above mentioned location and relaunch Adobe Illustrator . Kindly let us know if Adobe Illustrator still…
-
Selection is not visible in Illustrator 2020
I just installed the latest version of Illustrator and it's pretty horrible to use. I cannot see the direct selection points on any object. I have tried toggling show bounding box and it doesn't make any difference. When an object is selected it is not highlighted so it's impossible to tell whether it is selected or not.
I'm running on a PC with Windows 10.1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
2) Is this file specific or happens with any object in a newly created file also?
3) Kindly share your preferences folder with us in a zip File
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 SettingsKindly share the requested information at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Importing: An unknown error has occurred.
Attempting to import a file that has multiple artboards, I get an error that states "An Unknown Error has Occurred" and after that I can no longer place any artwork what so ever without first quitting Illustrator.
- I am on Mac OS10.14.6 and AI 24.0
- File import, select file, checking import options, selecting which page/artboard and the place.
- It should place the art but
- instead deadlocks you from importing any files of any type after that without a hard reboot.
1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at
ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Unable to Merge swatches, screen freezes
In latest version of Illustrator 2020, I am running the script that brings Swatch Conflict Dialog, which is ok but it does not allow me to merge swatches. I cannot select or change radio button selection. I have attached the screenshot of the dialog.
1 voteYou can disable alerts during script execution with below method
app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS;
This assumes the default option selected in the dialog and proceed with further script execution.
Please let me know if the above suggestion works for you
- Don't see your idea?