Every in-app window is crashing
All in-app windows are crashing. Panels are fine, but windows will crash. This includes even the basic of the basic: new document, set color, saving settings, preferences and settings, etc.
Clara Alice
shared this idea
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So it’s not crashing, but something else then... How does it look? Do they appear and vanish? or just never show up? Can you record a video, please?
What windows are affected, but New Document? 'Every in-app' is rather non-descriptive...
You say 'saving settings' — is it one containing the settings for the chosen file format, like JPEG Options?If you still have a link to this old post by another Brazilian user —can you share it?
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I don't get a crash reported dialog because Illustrator doesn't crash . What was crashing were in-app pop up windows (so, system pop-up windows related to illustrator were fine, illustrator tabs and instances that were not pop-up were fine, but the in-app pop-up windows would crash).
This started happening less than a month ago. I tried reinstalling, switching to a previous version, deleting cache, etc.
I actually managed to fix it, but it was through a slightly inconvenient manner. I had a feeling this has happened before and dug deeper, then found out an old post by a Brazilian user I visited before about this issue. Actually, our government-based bank requires a security app that, for some reason, at some point causes this conflict with Adobe Illustrator.
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Clara, when it does — do you get a crash reported dialog? Do you send the reports to Adobe? If you do — do you use the same email the you use here at UserVoice?
When did it start happening? Was it working better with a previous version?
