352 results found

1. Text copied from Illustrator and pasted into Word, Keynote and other editors appears as image and not editable text

   Illustrator CC 22.1.
   Mack book pro MacOS high Sierra Version10.13.6.
   Microsoft Word Version16.23 (190309)

   Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.

   I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
   Since 2011 until 2018 I was able to use my keyboard shortcuts to copy text from Illustrator and paste it into Word for editing and refining. This is a proses I do numerus times a day (sometimes hundreds) as this is part of my main workload. Like I said this used to work fine for many years. Since 2018 I have not been able to paste text into Word using the Command V shortcut. Since then the text gets pasted into Word as a picture that I cannot edit.
   I know it is possible to past the text into word by using the “paste” drop down menu and select Keep text only, but this is cumbersome and disrupts my workflow. I would like to use the keyboard shortcut (Command V) to past into word.
   Copying from word and pasting it back to Illustrator is no problem.

   Idea: make it possible to use shortcuts on keyboard to paste into word and it pastes as editable tex (Like I was Able to do before for many years)

   Illustrator CC 22.1.
   Mack book pro MacOS high Sierra Version10.13.6.
   Microsoft Word Version16.23 (190309)

   Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.

   I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
   Since 2011 until 2018 I was able to… more

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   If you right click in word you should get a paste as text option.
   Can you please contact Microsoft support. Like most applications we do promise text in clipboard along with other formats like svg, metafile etc…
   It is for word to pick any of these clipboard formats and consume.

2. Both Basic and Advanced toolbars are displayed at once

   Suddenly I have two toolbars?
   I have no clue what might have let to this. Photoshop and InDesign are open too.

   Screenshot attached.

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   Resolved (Comments Open)  ·  4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. Pixel number inconsistency

   Windows 10? (most recent and just updated yesterday)
   Illustrator 22.1 (64bit)

   When I told Illustrator to create an artboard of 350x350 pixels, I thought it could actually do so. That was the template image size that our web designer propogated across our entire website.

   Then I exported 11 images from Illustrator to .png format to re-build one of our webpages. They came out as 1459x1459. Now I will resize them in Microsoft Paint. They'll pixelate and probably look like trash. All because Illustrator can't understand "350 pixels x 350 pixels" on the Create New prompt window.

   Flaming dumpster fire. I am inexpressibly frustrated that I have to pay you over $400 annually for a flaming dumpster fire of a product.

   Windows 10? (most recent and just updated yesterday)
   Illustrator 22.1 (64bit)

   When I told Illustrator to create an artboard of 350x350 pixels, I thought it could actually do so. That was the template image size that our web designer propogated across our entire website.

   Then I exported 11 images from Illustrator to .png format to re-build one of our webpages. They came out as 1459x1459. Now I will resize them in Microsoft Paint. They'll pixelate and probably look like trash. All because Illustrator can't understand "350 pixels x 350 pixels" on the Create New prompt window.

   Flaming dumpster fire. I… more

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   5 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The intended way to ensure your pixel-sized document stays the same size after export is to use the default screen resolution — 72 PPI.

   If you set anything else, Illustrator will scale the image accordingly (as if the 'Resample' option in Photoshop is ticked when you resize an image).

   There is no way to write a custom resolution AND maintain the desired size at the same time.

   The reasoning behind this behaviour is that the resolution value is supposed irrelevant when an image’s intent is Screen or Web. An image can have no resolution value stored in it at all, it’s just an optional coefficient, and then different viewers and editors suppose a value on their own — usually 72 PPI (Mac-style) or 96 PPI (Windows-style).

   Unlike other editors, Illustrator has a continuous range for all measurements units. One pixel is considered to be equal one point, and a point is 1/72 of an inch (in PostScript tradition), and inch is exactly 2.54 mm. This continuity allows to mix digital and print media assets.

   TLDR

   If you design in pixels and export images for screen intent — use 72 PPI.

   If you design for print and export images in inches or millimeters or other real-world units — use any other resolution.

   However, comments about this are welcome. World changes constantly, and the once obvious solution might not be clear for new generations. Please share your thoughts.

   The intended way to ensure your pixel-sized document stays the same size after export is to use the default screen resolution — 72 PPI.

   If you set anything else, Illustrator will scale the image accordingly (as if the 'Resample' option in Photoshop is ticked when you resize an image).

   There is no way to write a custom resolution AND maintain the desired size at the same time.

   The reasoning behind this behaviour is that the resolution value is supposed irrelevant when an image’s intent is Screen or Web. An image can have no resolution value stored in it at all, it’s just an optional coefficient, and then different viewers and editors suppose a value on their own — usually 72 PPI (Mac-style) or 96 PPI (Windows-style).

   Unlike other editors, Illustrator has a continuous range for all measurements units. One pixel is considered to be equal one point, and a point… more

4. Text always shows as black

   Sometimes, when I apply color to a text box (using the swatches or the eyedropper) the color shown on screen is black even though in the Appearance panel the Fill is the one I applied.
   I made a screenshot (attached) to demonstrate

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   5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,

   The attached screenshot displays the FILL color underneath the CHARACTERS in the APPEARANCE panel therefore any change applied to the FILL will not be displayed, to display it correctly please move the FILL color row on top of the CHARACTER row (Click & Drag) in the Appearance panel.

   Hope this helps to resolve this issue.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

5. Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.

   Tools move in tool bar, I need to reset tool bar back to default but then moves again with 2/3 mins of working. Please advise. Thanks.

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   Resolved (Comments Open)  ·  3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Film and Video presets have an unnecessary Artboard 2

   Every new document created has 2 artboards (At least when creating from the 1920x1080 HD video template) Every time I go to export a jpg or png via save for web, it slows to a crawl because of a huge unnecessary artboard. I only want to export the size artboard I created, the HD size. But I have to wait for it to catch up and then cancel, delete the useless artboard, then go back to exporting. The whole process takes several minutes and is infuriating.

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This artboard has a purpose.

   As mentioned here in comments and in several discussions (here or here), this artboard is needed when importing the file as a composition into After Effects.

   Quoting Ton Frederiks (thanks):

   With a single artboard, After Effects clips the content outside the artboard even when Retain Layer Sizes is selected.

   With the second large artboard, AE will show the contents of layers when Retain Layer Sizes is selected.

   Another way to solve it is to create a single large artboard that has the size of all the artwork.

7. Failed SVG 1.1 Import/Export in Illustrator CC 21.1.0 (Win)

   1. Isolate Blending sets to default mode on all fonts when importing SVG-files to Illustrator and cause ”bitmap fonts” on printed paper in web browsers for Windows with embedded fonts from exported PDF-files from Illustrator.

   2. Transform lines ignored in SVG-Import in Illustrator from scaled Graphic/Movie Clip from Animate CC 16.5.1.104 (Win).
      <g transform="matrix( 0.25, 0, 0, 0.25, 0, 0) "></g>

   3. Tracking text failed and ignored in SVG-Import and Export in Illustrator (SVG-Export from Animate).
      <text letter-spacing=”0.1”</text>

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Should be fixed in version 30.0

   Please test it and comment back if this still happens for you

8. Swatches don’t display names on hover

   Please restore the display of color names when hovering over a color swatch in the palette.

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   3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Enabling Show Tool Tips in Preferences > General helped to have the names for swatches on hover back

9. Moving several points of an area type or type on path causes "undo"

   I am no longer able to move multiple anchor points for text on a path in v30 (GPU mode).
   I'm using a Studio M2 Max with MacOS 15.5..

   The attached video demonstrates this behavior. I have two duplicate paths. While using "View using GPU" I try to edit multiple nodes on the text path. What happens is:

   1. the preview of the path disappears while I'm trying to move the nodes.
   2. the entire line moves, even though I've only selected a few nodes.
   3. my type was replaced with the "Lorem Ipsum" text (this happens intermittently, not every time).

   But, when I switch to "View using CPU" the program functions normally.

   This is something I do very frequently, and I typically have GPU mode on, so this is a new behavior.

   I tested this on other installed versions of Illustrator:

   On v29.8.2 I am able to move multiple nodes, but the preview of the path still disappears while you're moving it. Switching to CPU mode corrects that.

   On v.28.7.2 Everything works normally, both in GPU and CPU modes.

   ---

   Edit: After posting this, I now believe that this might be related to the setting "Real-Time Drawing and Editing". Turning that off "seems" to fix things (for both v30 and v29).

   But it should be noted, in 28.7.2 I CAN keep "Real-Time Drawing and Editing" enabled AND use GPU mode and everything functions fine.

   I am no longer able to move multiple anchor points for text on a path in v30 (GPU mode).
   I'm using a Studio M2 Max with MacOS 15.5..

   The attached video demonstrates this behavior. I have two duplicate paths. While using "View using GPU" I try to edit multiple nodes on the text path. What happens is:

   1. the preview of the path disappears while I'm trying to move the nodes.
   2. the entire line moves, even though I've only selected a few nodes.
   3. my type was replaced with the "Lorem Ipsum" text (this happens intermittently, not every time).

   But, when I… more

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Works as it should now, in 30.2.1 build. Please update and comment back in case it still misbehaves for you.

10. Garbled names in menu in Ukrainian UI language, missing commands

    Version 29.8.1 Missing and replaced symbols in some commands, and commands such as shadow disappear. The program has been reinstalled

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Reported as fixed in the latest general release.

    Please test and check if it works as expected for you, and comment back if it still lingers.

11. Cannot move images in my design.

    I'm not able to move images in my design. If I click image trace and make the image into a vector then I can move it, but as soon as I rasterize it back into an image then I can no longer move it. I also am not able to click to select the image, I have to drag a box around it to select the image.

    Things I've tried:
    - Checked for update
    - Restarted my computer
    - Restarted Illy
    - Restarted Illy while pressing shift-options-command
    - moved the file to my desktop (off of external drive)
    - cleared storage, incase my scratch disk was getting full

    None of these have helped.

    I'm not able to move images in my design. If I click image trace and make the image into a vector then I can move it, but as soon as I rasterize it back into an image then I can no longer move it. I also am not able to click to select the image, I have to drag a box around it to select the image.

    Things I've tried:
    - Checked for update
    - Restarted my computer
    - Restarted Illy
    - Restarted Illy while pressing shift-options-command
    - moved the file to my desktop (off of external drive)
    - cleared… more

    3 votes

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    6 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We’ve released version 29.8.1 that resolves the underlying issue with object and artboard scaling. We recommend updating to this version to prevent similar issues in the future.

12. Export for Screens won’t export artboards as a single file

    When a document has multiple artboards and is exported as PDF using Export for Screens, although all artboards are selected and a Single File option is checked, it will still be exported as multiple files.

    illustrator 2025 v29.6.1

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    Resolved (Comments Open)  ·  4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. メニュー表示がおかしい

    ファイル(府)と表示される

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    6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    この問題は、Windows 11 の 5 月の月例リリースにより発生しました。

    
    

    この問題に関する報告は、現在寄せられておりません。

14. Incorrect object size when exported to SVG - Illustrator v 28.4.1

    The latest Illustrator v28.4.1 generates slightly different SVG code compared to its precursors.
    Attached is the code generated by 28.3 and 28.4.1 of the same design.
    Then the latest version of the SVG file is loaded to my laser software (Glowforge) the design ends up being much smaller than it is supposed to be, for comparison a 12 cm square will only end up being 9 cm square. The issue disappeared once Illustrator was reversed to version 28.3 and files were re-opened and re-saved.

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem seems to be solved with Beta 28.6.

    If you experience this problem still — please comment back.

15. Image Trace (Make and Expand) has changed default settings

    When following the Object>Image Trace>Make and Expand, the action used to just convert the image to a black and white cutout, but since the last update it's changed to "logo" preset like in the advanced settings. Now I have to enter the advanced settings every time to use the black and white option, rendering the menu option useless, and taking a few extra steps to get the result I want. Is there a way to change it back to the old settings? Or actually be able to choose what the default setting in the menu option is?

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    No longer happens in latest versions

16. Inconsistent colors across the Adobe apps, even when synced via Bridge

    With the new CC update, I can't calibrate colour across apps using Color Settings in Bridge. This started happening often on the previous release, but I was able to fix it by resetting this in Bridge. Now, it doesn't work. See attached – same Pantone colour (50% of Pantone Bridge 7500) in InDesign and Illustrator. The InDesign is accurate; Illustrator is not. Nothing I do seems to help. I may revert to older Bridge and Photoshop until you sort this out.

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    3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems to not happen anymore in latest builds. Please comment if you still get anything like this.

17. My knife tool is missing

    The knife tool has been below the scissors before, but now its gone ... Why?
    (see image below)

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    6 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The tool is still there, but he team decided to hide the Knife tool from the Basic toolbar, based on the usage statistics, aiming to reduce clutter for new users.

    You can still access it. There are two options:

    1. Go to Window > Toolbars and pick Advanced, to view the classic tool layout, including all plugin tools added.

    2. Press Edit Toolbar button at the bottom of your current toolbar (with three dots), find the Knife there (it’s the last one in the Modify section), and drag it into the panel in the slot you find fitting (be careful not to insert it into a tool-group by mistake, it’s a tight wiggle).

18. Type on a path tool resizing causes crash

    I have the latest version of Illustrator CC 2020 v. 24.0.3. Unfortunately, everytime I try to resize a type on path, Illustrator crashes. I have restarted the app and system and that didn't help.

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    Resolved (Comments Open)  ·  2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. Workspace toolbars disappearing

    Ai CC 2019 - all of a sudden all the toolbars have disappeared and won't stay reinstated. Workspace will not reset nor change modes.

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please reset your preferences and upgrade to latest release 23.0.2 we have fixed the toolbar issue there.

20. Stop asking about switching to the Touch interface

    I have a laptop with a touch screen (that I never use, and never intend to use). Every time I open Illustrator, it tells me that it has detected that I am using a touch enabled screen and asks if I want to switch. I would be VERY appreciative if you could make this pop up with a "don't ask me again on this computer" checkbox as it is really annoying as it not always obvious that it has popped up and it makes the screen unresponsive.

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    Resolved (Comments Open)  ·  Anish Kumar responded

    Hi,

    Sorry to hear that this dialog was annoying you so much. I am glad to share that this has been removed from the latest release of Illustrator. Please upgrade to latest version to get rid of this issue.

    Thanks
    Anish Kumar
    Illustrator Team