653 results found

1. Variable Google Fonts reset to minimum weight on file open in Illustrator

   Issue Description:

   When opening files in Adobe Illustrator, the program incorrectly handles Google Fonts variable families that use floating weight values (variable wght axis). All text elements that were assigned specific weight values (e.g., 400, 500, 600) are automatically reset to the minimum weight value after reopening the file. As a result, all text switches to the thinnest available style in the variable font.

   Expected Behavior:

   Illustrator should correctly save and restore the numeric values of variable font axes (in this case, the wght axis) and display text exactly with the weight settings assigned before saving.

   Actual Behavior:

   After reopening the document, all text objects using Google variable fonts lose their assigned weight values and revert to the lowest/minimal value of the wght axis. Visually this appears as if all text changes to the “thin” style of the family.
   This breaks the typographic hierarchy and causes layout shifts, making the file unusable without manual correction.

   Steps to Reproduce:

   • Latest Illustrator release (Windows).
   • Use any Google Fonts variable family (e.g., with a wght axis).
   • Assign different weight values within the same variable family to text objects.
   • Save the file, close it, then reopen it.
   • All weights revert to the minimum value.

   Impact:

   The design opens with damaged typography. All weight settings must be restored manually, which is time-consuming and may cause inconsistencies or visual artifacts.

   Issue Description:

   When opening files in Adobe Illustrator, the program incorrectly handles Google Fonts variable families that use floating weight values (variable wght axis). All text elements that were assigned specific weight values (e.g., 400, 500, 600) are automatically reset to the minimum weight value after reopening the file. As a result, all text switches to the thinnest available style in the variable font.

   Expected Behavior:

   Illustrator should correctly save and restore the numeric values of variable font axes (in this case, the wght axis) and display text exactly with the weight settings assigned before saving.

   Actual Behavior:

   After reopening… more

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   Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. イラストレーターが全体に不具合

   囲み選択(黒)をしても反応せず、別の場所をクリックすると囲み選択をしている風になります。
   ただし、カット・コピー等の検索と置換より上の項目は指示出来ず、コピペも不可。グループ化も不可。
   全く作業出来ず、途方に暮れています。

   3 votes

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   Need More Info  ·  3 comments  ·  Other...  ·  Delete…  ·  Admin →
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3. "Use Artboards" unchecked and still exporting artboards for SVG files

   For PNG files, artboard is exported on first save, then saves correctly on the second attempt for whatever reason. Not so lucky with SVG. Having to manually export each one, open in a new window, crop the artboard, repeat...

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   Need More Info  ·  5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Illustrator 2026 (30.0) saved files contain a large amount of blank space.

   OS: windows 21H2
   Adobe Illustrator 2026 (30.0) (desktop)

   In Adobe Illustrator 2026 (version 30.0), files saved with default settings are significantly larger than those from the previous version. Before saving, the action “Delete Unused Panel Items” is executed to remove all unnecessary elements (the Save Options panel as Figure 1).
   A comparison of file sizes with version 29 (with identical content, Figure 2) confirms this increase. When the file is opened as a text document (Figure 3), it reveals a substantial amount of whitespace.

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   3 votes

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   Need More Info  ·  0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Illustrator 2026 adds a previously selected object to a newly selected one when moving the new one

   macOS Sequoia 15.6
   Illustrator 30.0

   Just selecting and moving basic objects is not functioning correctly. Was this tested at all? I've restarted the app, I've restarted my machine. It's just buggy AF. I've had to revert to previous version just to get a simple chart done.

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   Need More Info  ·  10 comments  ·  Selection  ·  Delete…  ·  Admin →
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6. Images and Shadows Not Rendering Correctly

   I am having issues with build 29.8.2.
   When I link photos to my artboards and add drop shadows to shapes or objects, the display is not rendering them. It will show them, but if I move or zoom out, sometimes they go away. And if I export my artboards, these issues carry over. The images dont export, there is just a grey circle where that masked image is supposed to be. And shadows from one object to the next are different, just not even there. How can I fix this?

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   3 votes

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   Need More Info  ·  18 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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7. Super slow with multiple art boards

   I have 8 artboards with quite simple (ai-generated) icon style drawings. And now Illustrator is extremely slow. Every edit takes seconds. I already ungrouped the art from the ai-variations, so it's just ordinary Illustrator artwork, but still a lot of lag.

   Pasting the contents on one big new document with one artboard restores the editing speed, so my conclusion is that Illustrator gets slow when using multiple artboards. Hopefully a solution is found, since dartboard can be handy for some projects.

   Illustrator 28.8.1
   Mac Studio M3 Ultra / 256 GB RAM / 4 tB SSD / Sequoia 15.4

   3 votes

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   Need More Info  ·  2 comments  ·  Performance  ·  Delete…  ·  Admin →
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8. Stroke issues with text containers when exporting into SVG

   When exporting to SVG, text frames are interpreted as separate entities and inherit stroke/fill attributes from the text or group they are in. This results in unwanted strokes around the text frame itself. With other formats there are no issues.

   Attached a native-export-png and a result of a svg-export-png.

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   3 votes

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   Need More Info  ·  5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. The object doesn’t get aligned properly

   The aligning is not working at all, the first version of the Adobe Illustrator update highlighted the artboard in use in a bold black line, please bring that back and fix the aligning.

   MacOS 13.3.1 Ventura, Illustrator 2025

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   3 votes

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   Need More Info  ·  2 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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10. JPEGs cannot open in Whatsapp

    The File > Export > Export as > JPEG/JPG produces files that cannot be opened in the latest WhatsApp. When opened, a popup will appear saying "This file was sent in an unusual format, which may indicate that this file is malicious, corrupted, or not supported by WhatsApp. For security reasons, this file cannot be opened.

    3 votes

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    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Can't select linked png/bmp files when they have transparent backgrounds.

    Placing several linked BMP or PNG files with transparent backgrounds causes them to become randomly unselectable by clicking on them. You have to go to outline mode, find and select the edge of the image, or select with marquee tool and then carefully unselect the extra objects. Either way, it cannot be moved except to click on the edge of the images frame. This has been an issue for years. I think I may have even posted about it before, but can't find that now. IMO this is an issue that should be escalated as it such a basic operation that is broken. See the video below. This has been replicated by many others.

    Placing several linked BMP or PNG files with transparent backgrounds causes them to become randomly unselectable by clicking on them. You have to go to outline mode, find and select the edge of the image, or select with marquee tool and then carefully unselect the extra objects. Either way, it cannot be moved except to click on the edge of the images frame. This has been an issue for years. I think I may have even posted about it before, but can't find that now. IMO this is an issue that should be escalated as it such a basic operation… more

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    3 votes

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    Need More Info  ·  5 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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12. Crash on new artboard

    Every time I click on the "+" under my artboards window, it crashes. I have 24 artboards already, and if I duplicate one using Option click drag, it seems ok. But New Artboard crashes again and again.

    MacOS 15.5
    Illustrator 29.5.1

    3 votes

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    Need More Info  ·  8 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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13. Recovery opens Print.ai document profile instead of restoring a document after crash

    This has happened twice in the past few days, the first time Illustrator unexpectedly crashed and just now it froze and I had to force quit the program. Both times, when I reopen Illustrator it tells me it's recovered my file(s), shows the correct document name (like Untitled-3, etc) and I press OK. It then pulls up a document called Print.ai which is just a blank artboard, maybe something I made in the past and didn't use? I go to the folder on my computer where the recovered files are supposed to go, it will say the folder has been modified with the accurate date/time but is empty. I've already mourned the loss of my files but was curious if anyone else is having the same issue?

    This has happened twice in the past few days, the first time Illustrator unexpectedly crashed and just now it froze and I had to force quit the program. Both times, when I reopen Illustrator it tells me it's recovered my file(s), shows the correct document name (like Untitled-3, etc) and I press OK. It then pulls up a document called Print.ai which is just a blank artboard, maybe something I made in the past and didn't use? I go to the folder on my computer where the recovered files are supposed to go, it will say the folder has been… more

    3 votes

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    3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Elizabeth, the team suspects that can be triggered by moving the original file to another folder while it’s still opened.

    Then, if Ai crashes, if can’t properly locate it and it leads to this exact problem.

    Does it sound like something that could have been the case?

14. SVG Save As 'SVG Code...' not same as marked up saved SVG. This now matches Export As SVG

    The content saved when you Save As... SVG is different in 28.5 to 28.3. When you click SVG Code... the text file preview matches that of the old version. Example file header:

    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 28.5.0, SVG Export Plug-In . SVG Version: 9.03 Build 54727) -->
    <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    viewBox="0 0 2255 692" style="enable-background:new 0 0 2255 692;" xml:space="preserve">
    <style type="text/css">
    .st0{fill:none;stroke:#000000;stroke-miterlimit:10;}
    .st1{fill:#FFFFFF;stroke:#000000;stroke-miterlimit:10;}
    </style>

    When you actually save this with OK it changes to :

    <?xml version="1.0" encoding="UTF-8"?>
    <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 2255 692">
    <defs>
    <style>
    .cls-1 {
    fill: #fff;
    }

      .cls-1, .cls-2 {
        stroke: #000;
        stroke-miterlimit: 10;
      }
    
      .cls-2 {
        fill: none;
      }
    </style>
    

    This is the same format you get on File Export, Export As SVG.

    I now have to copy and paste the SVG code from the preview when clicking 'SVG Codes...' instead of being able to save as SVG.

    I need the format using the style tags in SVG and the stX CSS for my use case.

    Clearly there is an issue when the save preview and the actual save result in a different structure.

    The content saved when you Save As... SVG is different in 28.5 to 28.3. When you click SVG Code... the text file preview matches that of the old version. Example file header:

    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 28.5.0, SVG Export Plug-In . SVG Version: 9.03 Build 54727) -->
    <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    viewBox="0 0 2255 692" style="enable-background:new 0 0 2255 692;" xml:space="preserve">
    <style type="text/css">
    .st0{fill:none;stroke:#000000;stroke-miterlimit:10;}
    .st1{fill:#FFFFFF;stroke:#000000;stroke-miterlimit:10;}
    </style>

    When you actually save this with OK it changes to :

    <?xml version="1.0" encoding="UTF-8"?>
    <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 2255 692">
    <defs>
    <style>
    .cls-1 {… more

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    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This change is intentional. The team aims to improve the way SVG is generated (speed, size, redundancy, etc.) and merge current both code branches into one.

    Since some workflows heavily rely on the way the code structure is organized, the team tries to gather feedback on it.

    Please describe what engine changes affect you and why.

15. Snap to point requires zooming in to work

    Why do you have to zoom right in almost to get points to snap to each other properly? Do you understand how disruptive to workflow this is? It seems to be a real issue when not zoomed right in to an image. This is very annoying!

    Regards,

    Robert Bell

    3 votes

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    2 comments  ·  Snapping  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If you are still having problems with this, please provide a test file and a small video showing the exact workflow and the combination of options used. This would help to start investigation.

16. PDF error "This file is damaged" in the new Illustrator 2023 (27.0)

    In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

    The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed (it seemed many clipping masks were hiding the shapes, but eventually they were all in there).

    Is there a reason this same PDF is no longer able to open in the new Illustrator?

    In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

    The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed… more

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    3 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Please email the file or send the link via sharewithai@adobe.com, or share it here in the comments if you are allowed and want to share the file publicly.

    The team will investigate it. No investigation can start without the actual file.

17. PDFの書き出しでアピアランスが正しく表示されない

    書き出し>スクリーン用に書き出しでPDFを選択すると、アピアランスで設定した色が正しい表示で書き出しされません。

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただきました内容のにつきまして、検証のため、以下の追加情報をお願いいたします。

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順
    3. 想定していた結果
    4. 実際の結果
    5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。

    お手数をおかけいたしますが、ご協力のほどよろしくお願いいたします。

    Illustrator チーム

18. Magnifying screen redrawing flaws

    In Illustrator 2022, when I zoom in, the screen turns black and my artwork only redraws the portions where I hover the mouse, as if the display was defective.

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    3 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please share the document and system info with us – sharewithai@adobe.com

19. AiRobin using 16-24% CPU constantly

    Every time Illustrator is opened (and sometimes after it is closed) AIRobin uses cpu constantly even when no files are opened.

    1. OS: Windows 10 Pro ver:2004 build:19041.1165
    2. Illustrator Beta 26.0.667
    3. steps to reproduce are above
    4. my expected result is for it to only use CPU when a task is needed
    5. this description should be more than adequate.
    3 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,
    Please download latest PreRelease Build of 26.0 from PreRelease section of CCD and see if you are still facing the issue .
    If not a Prerelease member Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 26.0 from CCD “Prerelease” tab in Categories section.
    Regards
    Ankit Goyal
    Illustrator Team

20. ローカルに保存できない（不明なエラー）

    Windows10 64bit pro
    Illustrator2021（Var.25.3.1)

    不明なエラーでローカルに保存できません。

    ・何も配置していないドキュメントでも保存できない。
    ・ai/eps/svg/pdfどの形式でも保存できない。
    ・クラウドなら保存できます。

    ・Illustratorをインストールし直しても無理。
    ・Illustrator2020にダウングレードしても無理。
    　（2021にアップグレードする前はできていた）
    ・環境ファイルを削除しても無理。

    3 votes

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    Need More Info  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告内容ですと、ローカルにドキュメントファイルが一切保存できない状況ということでしょうか？

    ご確認のほどよろしくお願いいたします。

    Illustrator チーム