Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
389 results found
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Illustrator v 24 asset export bug with sizing incorrectly
asset export bug, it does not export assets at the size selected but instead makes them super tiny and unusable. I have had to download the last version before that so that I can use asset export correctly with what I have selected.
1 voteHi,
Thanks for reporting the issue .
We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:1. Kindly provide the test file via File→Package which you are trying to export in illustrator
2. Size at which it was exported
3. Any Specific format which was used to export viz. PNG,JPEG
4. Any Anti-aliasing option used during export
Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Ankit Goyal
Illustrator Team -
Problem recording on the server
On some files with the 2020 version of Illustrator only I have this error message:
"The specified network location is not available."
iMac 27 'of 2015 in macOS 10.13.6
Mac mini server late 2014 macOS 10.12.61 voteHi,
Sorry for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue.
Please help us in isolating it further. We would need you to check
1) Are you able to install Illustrator 2020 (24.0.0 or 24.0.1) on Mac OS 10.12.6?
2) kindly provide Illustrator Version you are using?
3) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Ankit Goyal
Illustrator Team -
Export for screens > SVG Exports only some of the artboards.
MacOS Mojave 10.14.6
Illustrator 24.0When I use the export for screens it doesn't export all of my artboards to SVG. I have 21 artboards and only 8 of them are being exported.
Is there any workaround for this bug?
UPDATE: It exports all the artboards but it takes a long long time. Is it normal?
Thanks
1 voteHi,
Sorry for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue.
Please help us in isolating it further. We would need you to check
1) Is this Issue still happening on your machine?
2) If yes, Kindly provide some video, Test file(Via File→Package) & some steps with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Gradient panel causes bugs
The gradient panel really makes me nervous. On rare occasions when dropping a color onto a gradient handle to change it, Illustrator suddenly just closes without a warning. Just gone in a split second along with all my work. No auto save. Nothing. It even won't show my recently opened files when I open it back up. This issue also happened the last time Illustrator was updated but then it was fixed. Please fix it again as I'm always SUPER nervous when I have to change settings for a gradient. I have no idea on how to reproduce this, other…
1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue
2) kindly also share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings
Kindly clear your preferences by renaming your preference folder “Adobe Illustrator Settings” at above mentioned location and relaunch Adobe Illustrator . Kindly let us know if Adobe Illustrator still…
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Selection is not visible in Illustrator 2020
I just installed the latest version of Illustrator and it's pretty horrible to use. I cannot see the direct selection points on any object. I have tried toggling show bounding box and it doesn't make any difference. When an object is selected it is not highlighted so it's impossible to tell whether it is selected or not.
I'm running on a PC with Windows 10.1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
2) Is this file specific or happens with any object in a newly created file also?
3) Kindly share your preferences folder with us in a zip File
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 SettingsKindly share the requested information at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Importing: An unknown error has occurred.
Attempting to import a file that has multiple artboards, I get an error that states "An Unknown Error has Occurred" and after that I can no longer place any artwork what so ever without first quitting Illustrator.
- I am on Mac OS10.14.6 and AI 24.0
- File import, select file, checking import options, selecting which page/artboard and the place.
- It should place the art but
- instead deadlocks you from importing any files of any type after that without a hard reboot.
1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at
ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Unable to Merge swatches, screen freezes
In latest version of Illustrator 2020, I am running the script that brings Swatch Conflict Dialog, which is ok but it does not allow me to merge swatches. I cannot select or change radio button selection. I have attached the screenshot of the dialog.
1 voteYou can disable alerts during script execution with below method
app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS;
This assumes the default option selected in the dialog and proceed with further script execution.
Please let me know if the above suggestion works for you
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Illustrator 2020にて配置読み込みオプションのトリミングが機能しない
配置読み込みオプションでPDFおよびIllustratorデータのトリミングの設定が全てが裁ち落とし数値の状態で機能しなくなった。
1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Outlines of shapes under top shape showing through fill of top shape
Outlines of shapes underneath top shape are showing through though there is no transparency or opacity settings effected. Top shape is brought forward but it's acting like its transparent to outlines. (images showing problem and transparency settings attached)
1 vote -
Simplify preview problem
When I choose Path > Simplify… and have the preview button checked, the simplification happens as many times as I adjust the percentage. ie it will simply to 99% and the 97% of 99%.
Whether I click OK or Cancel, all of the actions have been performed and I have to press undo until it is back to normal.
This problem arrived at the same time as the scale/rotate/reflect etc preview issue (which have now been fixed thank god).1 voteHi,
Apologies for the inconvenience caused to you due to this issue. We are unable to reproduce this issue at our end and need your help to isolate this issue further.
Could you kindly help us with the following information:1. Could you kindly let us know the version of Illustrator that you are using. You can check the version by going to menu “Illustrator→About Illustrator” in Mac and “Help→ About Illustrator” in Windows.
2. Kindly also share with us the Test File with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file. You can follow the below steps for creating the package:
• Kindly save the test file and go to menu “File→Package”.
• Create a package and save it to Desktop. Go to the folder location where the package is created.
• Compress the folder and share it with us.Regards,…
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Cannot process the 3D effect, the message says the object has too many spot colors
I've been getting an error message (see attached file), followed by a complete lockup. The thing is, the object only has 2 colors.
1 vote -
Transform Each for groups
Transform Each currently rotates multiple groups around a common center point, counter intuitive to what the name implies. Does what the name says when used on vectors.
1 vote -
SVG export : XML code anomaly
Hi there,
(my specs don't matter for this issue)
I'm using Ai to make .svg files I'll animate live (making it react to midi and sound) using PureData and Processing.
So I have vectorized a picture of stained glasses and it gives me 3655 different path I have to export twice : once in only one .svg file for all paths [globalsvg] and once in one .svg file per path [pathssvg].I'll then use Processing to analyse height, width, viewbox and d-commands in [globalsvg] to finally recreate the entire pattern by placing [pathssvg] on another plan…
1 vote -
Crash while setting up Action
Illustrator crashes every-time I try to set up a new action. I am trying to create a shade effect of a "sticker" but doing the following:
- Take outline vector (which is white path)
- Duplicate
- Switch to fill
- Change color to black
- Apply Shear at 20 degrees
- Edit opacity to 20%
- CrashJust curious as to why this happening. Possibly due to my file size? 162.5 MB
1 voteHi,
Can you please verify if this issue has been resolved with the latest AI version or not? (AI 23.0.2).
With Best Regards,
Raghuveer Singh -
Workspace window falls off the page
The newest update does not fix the issue I am having with the workspace window falling off the page when I try to drag the bottom right corner to better fit my art/desktop as needed. Does not respond to the position of my mouse, I have to over exaggerate where I want it while I click and drag my mouse.
1 voteKimberly, the image you attached to the report is not related to it, and shows a screenshot of the UV page instead.
So if you are still having this problem, please provide a proper screenshot or maybe a video even, if necessary. Either way, please comment back on this.
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Illustrator doesn't open
I simply can't open Illustrator anymore. The screenshot below shows how Illustrator appears when it's open. I can only see the top bar, none of the actual interface. I'm working on MacOS Mojave Version 10c.14.1 Illustrator version 23.01
I even tried uninstalling and installing it again but nothing changed.
Thank you
Corina1 voteHi,
What happens when you choose the Illustrator menu Window >> Application Frame ?
Thanks & Regards,
Raghuveer Singh -
Uniform resizing behaves differently
In Illustrator 2019, when resizing an object using the W value and the H value it does not resize symmetrically keeping it centered on the xy axis like all previous versions. This is something I have relied on to keep everything centered within that shape or object. Why did this change or is it a preference that I need to select?
1 vote -
the letter "i" is sometimes not exported to SVG
the letter "i" is sometimes not exported to SVG..
For example: i tried to export the following paragraph to SVG:
"Synchronization job is designed to perform file transfer between multiple agents back and forth, or perform one-way file transfer. Files in the shares can be modified, new file added and some deleted, and these changes synced to other agents in real time."the word "file" always gets exported as "fle"
1 vote -
Saving as PDF includes Illustrator layers when "Create Acrobat Layers from Top-Level Layers" is turned off
I often iterate ideas on multiple layers, then use the "Save as PDF" option to export a clean version with inactive/hidden layers omitted using "Create Acrobat Layers from Top-Level Layers" de-activated.
However, I have noticed recently that when I re-open PDF files saved in this manner, the hidden Illustrator layers are still present, when the hidden data should have been omitted from the PDF.
Please correct this, as it's causing Illustrator to generate PDF files that are larger than they need to be, with the inclusion of hidden layers, which may also include reference images and templates not needed in…
1 vote -
Offset Path Bug
OS: Windows 10
Illustrator CC 2018 Build 22.1 (64-bit)
When working with Outlined Letters 9 times out of 10 it works.
However 1:10 when I do Object > Path > Offset Path - one of the Anchor Points does not move. When this happens it always seems to occur within the plug of the letter and it appears to be an Anchor point that would have been straight down from its original position.In the Attached Image I show the original Path and Offset Path as outlines and the Anchor Points are illustrated by Cyan Circles.
Thank you!
1 voteBryan, as per the comment, please share the test file and provide the clear reproducible steps so the team can try to replicate this on their side.
- Don't see your idea?