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5 results found
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1 vote
We have rolled out a hotfix today - v27.6.1, which handles this issue. Please update your build to this latest version through Adobe Creative Cloud Desktop.
An error occurred while saving the comment An error occurred while saving the comment @Egor Chistyakov I tried to reset all the preferences as well the workspaces but nothing changes.
I found a second bug when trying to open an ai-file double clicking on it, so to reassume:1) After the start up the App shows a blank home page even if the preferences are correcty setted.
It's possible to open a file or create a new document from the file menu but not from the home page.Once a document is opened, the home page turns back available and you can switch from the workspace to the home page correctly (so the bugs occurs only at the start up).
2) With the App closed, if I double click on a ai-file, Illustrator will be correctly launched but after the start up it shows only the home page (in this case correctly) but doesn't open the ai-file.
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743 votesStarted (Available In Beta) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
Adobe Illustrator's Multithreading Journey Begins!
Dear Illustrator Community,
I'm thrilled to announce that we've embarked on an exciting journey to bring multithreading capabilities to Adobe Illustrator. This significant undertaking will enhance performance and responsiveness across various aspects of the application.
While this is a complex process that will take some time to fully implement, I wanted to share our progress so far.
Our Approach
We've strategically begun by focusing on the most computationally intensive operations—those that typically take more time and block the main thread, resulting in slower response times while you work. By moving these operations to separate threads, we aim to significantly improve your overall experience with Illustrator.
It's important to note that you may see more noticeable impact in some areas than others initially. However, we want to assure you that this is just the beginning, and we will continue this journey to bring improvements across…
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17 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
139 votes
An error occurred while saving the comment And today we've reached the v.25.2.2 and still haven't a fix for this bug!!!
Is it a joke?? The only solution at the moment is disable the real time preview but is a pain...An error occurred while saving the comment @Katie it seems that is something with the gpu preview. So in the meanwhile change the gpu preview to cpu: ctrl+E / cmd+E
An error occurred while saving the comment Same problem and, as a teacher, I find the same bug on several different machines/os/gpu. Please fix it asap!
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106 votes
Hi All,
We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
Merry Christmas & Happy New Year 2020.We have tried to address this issue in our beta build of 24.0.2.
Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).Please do let us know if this issue is resolved for you or not.
With Best Regards,
Illustrator Team
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This clip shows the blank home page bugs