Da7
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5 results found
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1 vote
We have rolled out a hotfix today - v27.6.1, which handles this issue. Please update your build to this latest version through Adobe Creative Cloud Desktop.
An error occurred while saving the comment An error occurred while saving the comment @Egor Chistyakov I tried to reset all the preferences as well the workspaces but nothing changes.
I found a second bug when trying to open an ai-file double clicking on it, so to reassume:1) After the start up the App shows a blank home page even if the preferences are correcty setted.
It's possible to open a file or create a new document from the file menu but not from the home page.Once a document is opened, the home page turns back available and you can switch from the workspace to the home page correctly (so the bugs occurs only at the start up).
2) With the App closed, if I double click on a ai-file, Illustrator will be correctly launched but after the start up it shows only the home page (in this case correctly) but doesn't open the ai-file.
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730 votes
Hello friends,
So far, we have received very little response on the survey form that we floated to understand your pain points better.
A lot of our product decisions are driven by your inputs, so make sure you are taking this opportunity to voice your issues!
Link to the survey form : https://survey.adobe.com/jfe/form/SV_cGbDwd2k1gfpIOO
Requesting all of you to please fill the survey form. It will take less than 2 mins!
Thanks in advance.
Saurav
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16 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
134 votes
An error occurred while saving the comment And today we've reached the v.25.2.2 and still haven't a fix for this bug!!!
Is it a joke?? The only solution at the moment is disable the real time preview but is a pain...An error occurred while saving the comment @Katie it seems that is something with the gpu preview. So in the meanwhile change the gpu preview to cpu: ctrl+E / cmd+E
An error occurred while saving the comment Same problem and, as a teacher, I find the same bug on several different machines/os/gpu. Please fix it asap!
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106 votes
Hi All,
We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
Merry Christmas & Happy New Year 2020.We have tried to address this issue in our beta build of 24.0.2.
Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).Please do let us know if this issue is resolved for you or not.
With Best Regards,
Illustrator Team
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This clip shows the blank home page bugs