AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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6394 results found
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15 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment An error occurred while saving the comment -
3 votes
An error occurred while saving the comment Can’ confirm it, with both Small or Large list views, but I am on Windows.
Does just accessing Swatch Options from the panel’s menu work? -
16 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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1 vote
An error occurred while saving the comment Jules, can you test the same file in the main Illustrator release?
Does it happen with any file with linked images, or this one only?
If only this file leads to problem — can you please package it with the links included and send the package to sharewithai@adobe.com? You can also attach it here directly in comments, if you are allowed to share it publicly.
Just be sure the bug stays in this packaged version as well. -
40 votes
An error occurred while saving the comment Fair. ChromeOS Chrome browser is not a supported browser, and the page clearly tells this: OS should be Windows or MacOS, not Chrome OS.
Sadly, I do not know about the plans to make it work there, but it feels like an OK thing, and a request rather than a bug report.
Thanks anyway!An error occurred while saving the comment A browser version of Illustrator is being developed, but is still in Beta.
Photoshop on the Web is already available, you can try it out.
As for other apps — time will tell! -
2 votes
An error occurred while saving the comment Ashley, I believe this is how PDF format actually stores text inside. When it comes to kerned pairs (ruled by Auto or Optical or just a manual kerning parameter in the Character panel), the lines of text get split and nudges to respect the kerned distance between chunks.
What Acrobat do to hide it is that it allows to select text continuously. It’s easy to verify if you put two separate lines next to each other, save a PDF, and try to select them in Acrobat — it will allow to continuously select them as if they were one line.
Another solution PDF uses to maintain the look is to convert kerning into tracking instead — this allows the lines to stay as a whole.
I do not know specifically when it prefers one method to another, and I will try to search info about that.However, in the meantime we have to deal with these somehow.
There are four methods I know of:
1. Manual one — grab chunks one by one, cut them and paste as text into the main chunk. Boring and long.
2. Scripts: Join TextFrames by John Wundes, MergeText_AI by Justin Putney, other ones — they are all limited and slow, but free
3. VectorFirstAid plugin by Astute Graphics, the Combine Point Text Objects button specifically. The best one, the paid one — it’s a part of their superb plugin pack, provided by subscription. Requires to select broken characters first to get a proper result, as lines or whole paragraphs.
4. Recent new Retype feature. But it works only with outlined (or rasterized) type, works on per-word basis only, doesn’t support rotated text (unlike #3), and can’t promise the exact match — just because the original purpose of the tool is a different one.But thanks for raising the problem.
That’s why Illustrator is not a general PDF editor and isn’t supposed to be one. Remember, 'opening' a PDF is always 'importing' one, with the restrictions applied, unless you save this PDF with the compatibility option checked (which just writes a whole Ai-documet copy inside). That’s also why you get a ton of clip masks in places you never had them, extra objects, etc. PDF is not a native Ai format and will never be: Illustrator has some objects have to be expanded for Acrobat and other apps to view, and PDF can store objects Illustrator will never be able to display — like videos. -
2 votesAdminEgor Chistyakov
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An error occurred while saving the comment A workaround we can use is a dedicated button to create a correct mesh from a path, in a free MeshTormentor plugin panel (a must have tool to work with meshes in Ai and to stay sane doing that): http://www.meshtormentor.pp.ua
But yes, it’s amazing Ai tries to create an orthogonal-looking mesh from an obviously rotated quad and gives no control over the preferable node positioning the way the plugin does.
An error occurred while saving the comment A generally similar problem: https://illustrator.uservoice.com/admin/v3/ideas/34342096
Several other related problems discussed in the comments. -
1 vote
An error occurred while saving the comment Manu, do you still have this problem with the latest Ai version?
UserVoice made some changes into the attachment policy, so it’s now possible to attach .ai-documents — do you still have the file? -
1 vote
An error occurred while saving the comment Taryn, it’s most probably a GPU artifact... does toggling View > Preview on CPU change anything?
Does it still happen with the latest Beta? Do you still have this file? Can you share it, along with the full specs of your machine, including the GPU driver version? -
1 vote
An error occurred while saving the comment Tommaso, if this is still a problem — can you please share a test file and a demo? It is not that clear from text only what do you mean by 'changing style' and what’s happening exactly.
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1 vote
An error occurred while saving the comment Can’t reproduce in the latest version of Illustrator (on Windows though).
Mark, can you please review that? -
7 votes
Hi,
Thanks for reporting this issue, Illustrator team really appreciate this.
We are able to reproduce this issue and investigating it further.Regards
Ankit GoyalAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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17 votes
An error occurred while saving the comment Ai fails here because the envelope path is built wrong. The corner points have no handles, and it means Ai has to warp the art into zero. If you want a correct distortion, you have to ensure the points that are adjacent to curved segment always have handles (see images 1 and 2).
Making curves with only one handle is a VERY BAD practice, and this is one of many cases why. A curved segment should always have two handles, not one.
Handles’ lengths define the tension of the mesh cells. When handles equal 1/3 of the segment — no 'equalized' distortion happen (see images 3 and 4).And if you make handles in the middle smaller, but enlarge those in corners, you will get 'shrinking', because Ai warps the image according to these handles (see images 5 and 6).
Handles define distortion. Poorly drawn path — bad distortion. Curves with one handle only — poorly drawn curves. Zero handles length — is like a black hole, it distorts absolutely. 'Only a Sith deals in absolutes'.
The weird glitched result you get is still a bug, so please upvote this report.
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Sorry it took me so long!
WOW.
The problem is happening! The mesh that gets generated is a weirdo! It looks like a simple one, but in fact it s a layered mix of same separated shapes. Try to Release the envelope and then to move a mesh node with the Direct selection tool to see it.
Definitely worth attention.
Thanks for the file!An error occurred while saving the comment Looks odd. Can you share the file please?
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4 votes
An error occurred while saving the comment I confirm this! IT should recalculate itself the same way the Bend initially behaves in the Warp Options dialog.
A workaround to this I use is to apply Effect > Warp > Arc instead, it behaves consistently both times, when applied and later edited through the Appearance panel.AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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2 votes
Please get in touch with us at sharewithai@adobe.com . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
We may also need your help with file to get this internally reproduced and then subsequently attempt to resolve it.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorAn error occurred while saving the comment Robyn, does it still work the same, I wonder?
Did you ever send the actual file to the team? Do you still have it?
Can you share it via sharewithai@adobe.com, please? -
4 votesAdminEgor Chistyakov
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1 vote
This got solved by changing the Keyboard Increment parameter in Preferences > General back to a normal value.
Since it’s the first field that gets active when the dialog is called, it seems like it’s very easy to change it accidentally. It’s not the first time this is reported, so if it happened to you — please try to see if you can recreate the problem intentionally.
An error occurred while saving the comment Amy, can you please check Preferences > General, the value you have in the Keyboard Increment field (the very first one)?
If it has something very small or zero — can you change it and try again?
And if it helps — how do you think this value could have become different? It is focused when Preferences is called. Perhaps you typed something.
If it’s not the problem though — still please reply! -
2 votes
An error occurred while saving the comment Can’t reproduce this on Windows in Beta 28.2.0.26.
Marty, can you please share exact steps you do that allow you to get this bug? Perhaps you can record a short video? -
1 vote
An error occurred while saving the comment Marty, unlike with closed path, when AI knows what is 'inside' and 'outside' of a shape, the actual alignment of an opened stroke depends on the path's direction — since there is no clear way to detect these...
If you make the path start at the other end with Object > Path > Reverse Path Direction, it will flip.On the other hand, Ai can treat any path as closed to detect this... but this will also mean that the stroke will flip the side if you change its geometry, and this is NOT what anyone wants. So this is most likely is going to stay like this.
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1 vote
An error occurred while saving the comment Ou faites-vous référence à l'application de bureau? Pouvez-vous partager plus de détails, s'il vous plaît? il construit le numéro. le système d'exploitation, les étapes exactes pour le reproduire?
An error occurred while saving the comment Marie-Laure, utilisez-vous Apple Pencil ou Magic Keyboard lorsque cela arrive?
Est-il utile d'utiliser un clavier logiciel et de simplement toucher avec le doigt à la place?
This completed request is about Export for Screens method only — this dialog has the Include Bleed option you can toggle.
Unfortunately, various Export As dialogs for different file formats don’t have it, ant there is a separate request for that: http://illustrator.uservoice.com/forums/333657/suggestions/46466338
Please upvote it. I’ve also edited the name of this request to match the contents — thanks for pointing this out.