AdminEgor Chistyakov
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17 votes
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Cannot create or load documents, the canvas goes black / white / transparent / empty / transparent
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Screenshot 2024-07-18 153603.png 421 KB -
Screenshot 2024-07-18 153522.png 33 KB -
Screenshot (49).png 93 KB -
Bild_2021-10-04_155858.png 50 KB -
Bild_2021-10-04_155834.png 13 KB -
Bild_2021-10-04_155832.png 13 KB -
Screenshot 2020-12-12 at 9.13.48 PM.png 627 KB -
Screenshot 2020-12-12 at 9.13.48 PM.png 627 KB -
Screen Shot 2020-10-07 at 9.24.55 PM.png 75 KB -
bug2.PNG 65 KB -
bug.PNG 93 KB -
Capture.PNG 10 KB -
Screenshot 2020-05-12 at 7.53.51 PM.png 343 KB -
Screen Shot 2020-04-26 at 13.40.41.png 214 KB -
Black_Screen-Issue.PNG 138 KB -
Screen Shot 2019-08-21 at 8.25.38 AM.png 169 KB -
New File.jpg 154 KB -
Illustrator.jpg 146 KB -
blank screen.png 2910 KB -
Capture.PNG 53 KB -
Untitled-1.jpg 310 KB
59 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorAn error occurred while saving the comment Very similar to this resolved issue:
black screen problem
https://illustrator.uservoice.com/forums/601447/suggestions/33739969
Reports here were made after that issue 'fixed' dateAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Filip, can you still access menus?
If yes, try to disable Home Screen in Edit > Preferences > General.
Then use Ctrl+N or File > New to create a document.
Please comment back if it helps.And sure this is a bug.
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8 votes
Thanks for confirming that it is working fine in 23.0.3
I am closing the issue now. If you still face the issue please send am email to sharewithai@adobe.com and mention this thread and my name in the mail.Thanks
Anish Kumar
Illustrator TeamAn error occurred while saving the comment Very similar to this unresolved issue:
Cannot create or load documents, the canvas goes black/white/transparent
https://illustrator.uservoice.com/forums/601447/suggestions/20540806
Reports there were made after this issue 'fixed' date -
8 votesAdminEgor Chistyakov
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2 votesAdminEgor Chistyakov
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An error occurred while saving the comment Trim view gets disabled for me automatically when I open this file.
The scroll speed of the panel is pathetic, it lags, even after when I 'pre-scroll' all of it.
Using this long list is barely possible, that’s why we need folders in Brushes panel: https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/33992422-create-folders-for-brushes -
1 vote
An error occurred while saving the comment Simon, not sure it’s that important thing to have, when one can draw an ellipse with the Ellipse tool (or any shape at all) and then click the edge of it with the Type tool to convert it into an area type...
Do you create these often? -
17 votes
I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
AdminEgor Chistyakov
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5 votesAdminEgor Chistyakov
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7 votesAdminEgor Chistyakov
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14 votes
I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
An error occurred while saving the comment While it’s fine in English
AdminEgor Chistyakov
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7 votes
An error occurred while saving the comment If you want to have it returned — Jonathan created a request, please vote: https://illustrator.uservoice.com/forums/931888/suggestions/45977638
An error occurred while saving the comment Subrat, can you share a small video of the issue, please?
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3 votesAdminEgor Chistyakov
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1 vote
Illustrator offers two ways for accessing fields:
1. Clicking the caption of a field selects all the content in that field.
2. Clicking the field itself sets the cursor in the exact location of the click.
So anyone can choose the behaviour they prefer.
An error occurred while saving the comment Hetal, you don't have to do it.
If you click a caption of a field instead, Illustrator selects all the content in that field. So you can choose which behaviour you need (different users prefer different approaches to that).
Please, try this and comment back if it works for you. -
19 votesAdminEgor Chistyakov
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2 votesAdminEgor Chistyakov
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31 votes
An error occurred while saving the comment An here is the GIF
An error occurred while saving the comment I have a very narrow method to select objects intersected with a path.
It has a lot of restrictions though: objects to be selected should have flat fills, do not intersect each other, have no strokes, should not be live texts, blends, brushes, etc. Basically, it suits the artwork provided by Rob Hutchings below.
The result is two groups. Some very minor garbage paths get generated sometimes. VFA plugin by Astute Graphics deals with most of them.
Take a look at the GIF attached.
Steps are
1. Lock everything but the art you want to process ant the outlined stroke (the background in the GIF already is locked).
2. Enable both options in Pathfinder panel.
3. Draw paths which intersect objects you want to select (the GIF already has them drawn), and set some stroke weight for them — they have to have some weight, and it is going be used to define intersection.
4. Outline the stroke.
5. Select all.
6. Pathfinder > Add. This will weld the former stroke with the objects.
7. Select the welded piece only — the best way is to pick Group Selection tool and click the piece in the fill, or Isolate the result with a double-click with a Selection tool (requires this option to be toggled in Preferences).
8. To minimize artifacts, apply Offset Path to the piece — just slightly, don’t cover the gaps!
9. Copy the result.
10. Undo Add and delete stroked paths — we won’t need them again.
11. Paste the welded piece in front. Now we are going to use use it as a separator.
12. Select All and clip the object with a welded piece.
13. Hit Merge twice (the second hit often fixes some small errors) — now you have only the objects you wanted to select, as a group.
14. Copy it and Undo to the step 11, when you have the original art and the welded piece in front of it.
15. Select All again and now just hit Merge twice, without clipping.
16. Isolate the result and delete the welded piece — now you have original objects behind the monolith merged with it — delete them.
17. Despite we set options in Pathfinder, we still have objects with no fill and no stroke inside! Select one, use Select Same Fill command and delete them too.
18. Exit the isolation and paste the art we had in the buffer since step 14.
19. Now you have two groups — one with object you wanted to select and those you didn’t want to select.It’s hardly can be automated with actions or scripts — it requires some aiming, but it can be much faster in some cases, than manual selecting objects one by one.
AdminEgor Chistyakov
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1 vote
The problem was probably caused by scaling area type objects with another art selected. Illustrator treats these selections differently. Take a look in the comments for a more detailed explanation and demonstration.
An error occurred while saving the comment Don’t worry, Marco.
I still suspect the problem lies in the behaviour I described below, and it’s a bummer it causes us loose time. From this point of view this bug report can save someone’s sanity and raise a general awareness this problem occurs.
So thank you for reporting this, and don’t hesitate to report.
Surely come back if you ever catch it again!An error occurred while saving the comment And hi again.
Perhaps I am doing something wrong, but I can’t replicate it.
Can you? If yes — can you try to record a video of exact steps you take exactly?An error occurred while saving the comment This requires more info, please.
Can you share test files and exact steps to reproduce this?
Do you copy the text or text objects?
Are you sure the text you copy from InDesign is unscaled in the first place?An error occurred while saving the comment The thing is — if you scale ONLY the area text with the bounding box, the frame gets scaled fine.
If you select an area type object AND something else — it is treated differently.
If you want to scale the frame only, but with something else — you have to select this something and the FRAME.
In the GIF I do this with the Group Selection tool and a VERY precise click.Does it explain the issue?
An error occurred while saving the comment Marco, for some reason your text has different horizontal scale applied to it, a different one for every other portion of the text.
Once you reset is in the Character panel, it works just fine (just Select All and type 100% in the Horizontal Scale field).The other question — how did it happen in the first place?
Can you describe in details how does this design happened to be done?
Was it a template you used? Where did you get the text? Were you scaling some of the columns? — especially this. If yes, what tools did you use to do it? What was selected exactly when you stretched the columns? -
7 votesAdminEgor Chistyakov
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19 votesAdminEgor Chistyakov
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An error occurred while saving the comment Yes, a nice thing to have, Selection Brush tool.
So far there is a plugin that allows that — CoolSelect. It does exactly this and even more. Try it, so you don’t have to wait until the team implements this.
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1 vote
An error occurred while saving the comment So far I can’t reproduce it on Windows. It can be a file- or a machine-specific issue, so please try to give exact steps to reproduce this behaviour, or/and record a short video or a GIF.
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Yeah, the Pantone deal is a horrible story.
Everybody feels betrayed, and us users especially.
Pantone won’t come back anytime sooner, they push their own extension, Pantone Connect (it takes fees!).
If you want a substitute palette — there are some available on the web, but I won’t provide a link here, you’d have to search for it your self.
The blue notification — oh, this is not OK. Please tell more about the display you are using, UI scaling options, etc., provide a full-sized screenshot.
From my practice, Ai handles old swatches in files better than Ps, and no conversion-to-lack happens, even with the latest 27.0.1 — for me they all just get converted to spot colors with appropriate values. Again — please tell more.
Crashes — yes, the more functions it gets, the more bulkier the thing gets. But the overall stability still feels junky! So do please always send those crash reports, report bugs, just to let them know! There is little I can personally offer to you, but I really hope for the trust to come back and work on it.
The easiest part is that square enclosing frame with 8 markers. Just turn it off — View > Hide Bounding Box (or hit Cmd+Shift+B). I almost never use it myself, exactly because of this 'sure you want to scale or rotate!' imposition! You should not have waited for 30 years with this!