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12 results found

1. Paint Brush crashes the app

   21 votes

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   5 comments  ·  Illustrator (iPad) Bugs » Brushes  ·  Delete…  ·  Admin →
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   Dez Davis supported this idea  ·  Nov 28, 2021

2. Auto save does not work on existing ai filE on iPad for a week now! On iPad.

   4 votes

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   1 comment  ·  Illustrator (iPad) Bugs  ·  Delete…  ·  Admin →
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   Dez Davis commented  ·  Nov 28, 2021  ·  Edit…  ·  Delete…

   Same boat!!! So frustrating.

   Save Submitting...
   Dez Davis supported this idea  ·  Nov 28, 2021

3. Freezes very easily.

   188 votes

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   27 comments  ·  Illustrator (iPad) Bugs  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have not been able to see this issue at our end. Need more information to have it resolved

   a) Is this happening on a new document or on an existing Ai document?
   b) Is this happening consistently – for each document?
   c) Please provide details about RAM and free space on iPad.
   d) If possible, if you can attach a video capturing the issue.

   An error occurred while saving the comment
   Dez Davis commented  ·  Nov 28, 2021  ·  Edit…  ·  Delete…

   I wish there was a multiple selection available.
   1. iPad app force closes or freezes almost constantly, especially the last 2 days

   2. After multiple device restarts and reinstalation of the app, it still does both freeze and force closes, also will force close when attempting to open a file.

   3. Sometimes file opens but to a blank screen, just a little “Artb…” in the middle where my canvas/work should be.

   4. When able to successfully open file, and see the images on the screen, as soon as I select anything (a layer, an object, a tool, even the zoom in/out, the art disappears to a blank screen or force closes the app.

   Haven’t received any pop up window/ errors so I dont know where to find anything to help the tech support, but I’m on a deadline so please please please fix it soon!

   Save Submitting...
   Dez Davis supported this idea  ·  Nov 28, 2021

4. Can’t export file un pdf format

   19 votes

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   1 comment  ·  Illustrator (iPad) Bugs » File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminNeeraj Nandkeolyar (Sr. Product Manager, Adobe Illustrator) responded

   We’ve added new capabilities to the Export options in the latest update. Let us know if you’re still facing issues exporting to PDF.

   Dez Davis supported this idea  ·  Nov 28, 2021

5. When saving, doesn’t save/upload all art boards to cloud

   15 votes

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   2 comments  ·  Illustrator (iPad) Bugs  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   Need more information – is this happening while exporting the files to cloud? If yes, for which format?

   Dez Davis supported this idea  ·  Nov 28, 2021

6. Internal snapping tolerance for positioning objects is way too high and can’t be changed

   29 votes

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   10 comments  ·  Illustrator (iPad) Bugs » Snapping  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

   Hi,

   I am not reproduce this issue at my end, can you please share a video for the issue so that we can try it on our end.

   Thanks

   Dez Davis supported this idea  ·  Nov 28, 2021

7. Mirror function leaves seam

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   12 votes

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   7 comments  ·  Illustrator (iPad) Bugs  ·  Delete…  ·  Admin →
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   Dez Davis supported this idea  ·  Nov 28, 2021

8. App crashes

   153 votes

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   9 comments  ·  Illustrator (iPad) Bugs  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

   Hi,

   Can you please share logs from Settings > Privacy > Analytics & Improvement > Analytics data > Adobe Illustrator-YYYY-MM-DD-TTTTTT.ips

   Please send them to nitiagar@adobe.com

   Thanks

   Dez Davis supported this idea  ·  Nov 28, 2021

9. Can't select certain layers.

   61 votes

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   10 comments  ·  Illustrator (iPad) Bugs  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminArchit Mathur (Product Manager, Adobe Illustrator) responded

   Thank you for reporting this issue.

   Can you share some files where this issue is encountered? Does this happen at all times or during specific workflows?

   Dez Davis supported this idea  ·  Nov 28, 2021

10. I can’t move the layers

    40 votes

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    7 comments  ·  Illustrator (iPad) Bugs  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminNeeraj Nandkeolyar (Sr. Product Manager, Adobe Illustrator) responded

    Please leave a comment if you’re still facing issues moving layers.

    Dez Davis supported this idea  ·  Nov 28, 2021

11. App Crashed overnight, erasing 2 hours worth of work - need auto save/backups

    104 votes

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    5 comments  ·  Illustrator (iPad) Bugs  ·  Delete…  ·  Admin →
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    Dez Davis supported this idea  ·  Nov 28, 2021

12. Freezing and crashing

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    293 votes

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    42 comments  ·  Illustrator (iPad) Bugs  ·  Delete…  ·  Admin →
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    Dez Davis supported this idea  ·  Nov 28, 2021