5 results found
8 votesNeed More Info · Anish Kumar responded
Thanks for reporting the issue. I tried reproducing this on my computer but couldn’t reach to your conclusion. Can you please share the steps and a screen shot if possible with us. Is this happening every time or in some specific scenario. Also please let me know on which OS are you working.
10 votesRequest to Contact Support · AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
80 votesCompleted (Comments Open) · Ashutosh Chaturvedi responded
We have this issue fixed, please refer to steps below to solve the issue
XD defaulting to AI on Windows
- Please update to latest version of XD (13.1.32) to resolve the issue. Thank you XD engineering team for solving this issue.
PS defaulting to AI on MAC
- Please update to latest version of Illustrator (23.0.1) to solve this issue.