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Illustrator (Desktop) Bugs

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  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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249 results found

  1. Can't select multiple anchor points with direct selection tool

    The Direct Selection Tool does not select anchor points. When the DS tool hovers over object, the outline appears, but no anchor points appear. Neither can be selected and activated. When DS tool hovers over an anchor point, I can move that one point only. DS tool behaves exactly same as Anchor Point Tool. I cannot select several anchor points at once, and move / align / delete / distribute / join them. Win 10.1903 AI 24.0

    4 votes

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    6 comments  ·  Tools  ·  Admin →
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  2. Big problem with 'Horizontal Align Center' bug fix

    Windows 7 64bit professional service pack 1,
    Illustrator CC 23.0.6.

    The recent fix for "The 'Horizontal Align Center' option does not align text with the center of object if text has tracking applied on it" in version 23.1 is causing all of our files, tens of thousands of documents, to display incorrectly when you open them, shifting text automatically. We need to be able to turn off this "fix" in settings or something please. We produce scale rules and navigational equipment etc. and almost every one of our files is incorrect if we upgrade to 23.1! We are stuck on…

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  3. Using the newest version of Illustrator won't let me use new files for older illustrator versions (ex: illustrator at school)

    Opening Illustrator files created last night on the newer version on my home computer won't load at school on an older version of Illustrator. The files are completely missing artwork. You can see all the components on the recently opened page, but when you open the file. The artwork doesn't load.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Hi Deborah,
    We have bumped up the file format in AI 2020 so any file created in AI 2020 is not compatible in older versions. Please do a save as Illustrator CC version before sharing the file.
    The older release should also be warning users that the file was created in a new version and will have some data loss.

    Best regards,
    Ashutosh

  4. Properties panel auto select field contents

    Illustrator v24.0
    Mac OS Mojave 10.14.6

    Since the Properties panel was introduced in Illustrator, it won't allow selecting an item, then click once on a field name, such as W for the width field, and automatically select the contents of the field so you can then just enter a new value or use the arrow keys to change the value.

    It works fine in the Control bar and other panels, just not in Properties.
    It works in the Properties panels of InDesign and Photoshop, as well.
    Was hoping it would be fixed in Illustrator 2020, but still not.

    4 votes

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    1 comment  ·  Properties Panel  ·  Admin →
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  5. Expanding compound path causes a shift in the object shape

    If I call Expand on a compound path, there is a shift in the width and height of the object. This seems to only be a problem when the stroke is in the center. If the stroke is inside or outside, there isn't a problem.

    2 votes

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    0 comments  ·  Other...  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Illustrator can display width and height values respecting the width of strokes and effects, if you enable Use Preview Bounds option in Preferences > General. It also makes bounding box larger to fit them visually, hence the change in dimensions.
    When it’s off, only geometric shape is taken into account, ignoring stroke width or effects.
    When you expand the shape, the stroke is not a stroke anymore, but a filled path, that makes the overall group geometrically larger.

  6. Option + Enter (on keypad) doesn't work anymore to produce a copy

    OS x 10.14.6

    Illustrator 23.0.6

    When using dialogue boxes for scale, rotate move etc, after inputting numbers i used to be able to hit option + enter (next to the keypad) and it would create a copy of whatever I element i was scaling, rotating, moving. This doesn't work anymore. nothing happens. I have to hit option + return for this to work. It used to work a few versions ago. Can you please change it back. it's super annoying inputting numbers on the keypad and not being able to hit the enter key next to the keypad to create…

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  7. Some of AI file paths disappear when exporting to PNG or JPG

    A simple AI file containing the logo and text (all outlined) is saved fine as AI or PDF, but if I try to export it to PNG or JPG, some of the paths contained within the image disappear and are not rendered in the resulting raster file. I am attaching the master AI file, and the rendered PNG file (created by going to File > Export As > PNG). As you will see, the rendered PNG file is missing the ALFRA name within the square white shape. FYI, I sent the file over to a friend of mine and he…

    1 vote

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    3 comments  ·  Other...  ·  Admin →
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  8. Double Tool Bars

    My current build of Adobe Illustrator is displaying two toolbars, side by side, one minimized and one expanded. I'm assuming this is a bug. I reset the essentials tool bar and re-installed illustrator but the problem persists. See the left side of the attached screenshot

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  9. White flickering screen: Illustrator 2019 gltches out video card in Macs with AMD Radeon R9 M390 2 GB graphics card...

    it's an Apple & Adobe conflict with each other regarding the AMD graphic card driver(s) + Mojave OS 10.14. Rolling back to Illustrator 2018 doesn't fix it. I first thought it was a physical hardware problem (dying graphics card) until we experienced the problem on multiple Macs in the same way.

    This issue didn't exist prior to updating to Mojave, however, I think Mojave and Adobe were fine together until updating to Adobe CC's 2019 products which had the initial conflict and, in turn, created the same conflict for the prior Adobe CC versions + Mojave.

    I 100% believe there…

    83 votes

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    69 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. Illustrator Keeps Crashing

    Illustrator crashes every time I use it. I could be drawing for two minutes and it will crash out of nowhere. It often lags as well. I have the newest update and have tried uninstalling and installing it and still it continues to crash. I am using Windows 10 Pro with illustrator.

    18 votes

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    4 comments  ·  Other...  ·  Admin →
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  11. New Swatch grayed out when Stroke Color is active

    Make New Swatch always available, not only when the Fill Color is active.

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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    Resolved (Comments Open)  ·  Anish Kumar responded

    Hi Jan,

    Your New swatch option is disabled since the Stroke Color is set to None. New swatch functionality by default takes the current color.
    If you apply some color to Stroke, the option will get enabled, similarly if you change Fill to None, it will be disabled for Fill as well.

    Hope This helps.

  12. Rotate tool dialogue box won't appear

    After selecting the rotate tool, rotate dialogue box won't appear.

    a dialogue box will appear only if I double click on the rotate tool but then I am not able to move the anchor point to the center of the object.

    6 votes

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    2 comments  ·  Other...  ·  Admin →
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  13. Copy text from illustrator and paste into word pastes as image and not editable text

    Illustrator CC 22.1.
    Mack book pro MacOS high Sierra Version10.13.6.
    Microsoft Word Version16.23 (190309)

    Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.

    I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
    Since 2011 until 2018 I was able to…

    2 votes

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    If you right click in word you should get a paste as text option.
    Can you please contact Microsoft support. Like most applications we do promise text in clipboard along with other formats like svg, metafile etc…
    It is for word to pick any of these clipboard formats and consume.

  14. User Interface zoomed in

    The interface in my Adobe Illustrator 2019 is 'zoomed-in' and it's not the same size as other Adobe apps. I've attached a screen shot of Illustrator 2018 vs Illustrator 2019.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  15. Cannot close main application window with keyboard shortcut

    When there are no documents open, it's apparently not possible to close the application window from the keyboard (e.g. with the traditional shortcut Cmd+W). The Close option is disabled in the File menu.

    2 votes

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    2 comments  ·  User Interface  ·  Admin →
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  16. "Left-click the tool to view a list of all the tools in the tool group." Does not work.

    "Left-click the tool to view a list of all the tools in the tool group."

    Very simple, right? We've all been able to do it forever.

    Well, I don't want to be overly unpleasant about this, but, having finally upgraded from Adobe CS5 to Adobe CC, I find that this most basic of actions is unperformable on my computer. It worked in CS5.

    It's the newest version of Mojave, 10.14.3, and the newest version of Illustrator, on account of me having just installed it.

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  17. Pathfinder Merge actually Dividing, leaving cut out objects behind

    This might be easier to read on the forums where the images are inline with the explanation, but I copy pasted everything here anyway. Here's the thread.

    https://forums.adobe.com/thread/2601397

    This has been a thorn in my side for so long I can no longer ignore it. I don't know when it happened but at some point Illustrator's Merge tool started dividing objects instead of merging them, and leaves behind cut up versions of objects that are behind the visible objects.

    MacBook Pro 15 2017
    macOS Mojave Version 10.14.2
    2.9 GHz Intel Core i7
    16GB memory
    using Illustrator CC 2019 version 23.0.2

    …

    1 vote

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    2 comments  ·  Pathfinder and Compounds  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The objects had the Overprint attribute checked in Attributes panel. With this option on Illustrator leaves fragments unmerged to match the assumed intention behind having Overprint one. This is a normal expected behaviour, but not a transparent one.

    If you have this problem, don’t hesitate to leave the comment to force the team to rethink the UX behind this.

  18. Pen tool rapidly changes to selection tool arrow glitch

    Pen tool rapidly changes to selection tool arrow when I move the cursor. OS 10.14.3 / Ai CC 23.0.2. On wacom tablet. The pen tool icon changes every micro-second to the selection tool icon and back again. Very hard to work this way. If I more my stylus even a tiny bit it happens. I have the pen tool selected in the toolbox.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  19. Paste in Place gets object pasted into its original layer and not a selected one

    Copy an object (Cmd + C), then create a new layer, select it and Paste it in Place in the new layer — the object gets placed in tis original layer instead.

    8 votes

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The 'Paste Remembers Layers' option in the Layers panel’s flyout menu regulates this behavior. When it is checked — Illustrator will honor the original layer of a copied artwork and paste it in the same layer, ignoring the selection of a layer.

    However, if disabling this option does not help — please comment.

  20. In stroke menu, butt cap is selected and does not work. Stroke is displayed with rounded cap instead.

    1 vote

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    0 comments  ·  Brushes  ·  Admin →
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