40 results found

1. Compatibility Issue in Illustrator v30.2 - PostScript Error <a1a1>

   Critical Update: This issue is not limited to specific files. Every single file saved or exported from version 30.2 encounters the same <a1a1> error, even when the document contains only a simple primitive shape (e.g., a single rectangle). This indicates a systemic failure in the PostScript generation engine of the v30.2 build on my system.

   Description
   Since updating to Adobe Illustrator v30.2, I have encountered a critical compatibility issue. Even when saving files for lower versions (Legacy formats), recipients are unable to open them. The files trigger a specific PostScript error regardless of how simple the vector data is. This issue does not occur in version 30.0, suggesting a bug introduced in the v30.2 update.

   Error Message
   Error: "The illustration cannot be opened. The illustration contains an illegal operand."

   Operator: <a1a1>

   Content: 9898989898989898989797979797979797979796

   Steps Taken (Troubleshooting attempted):
   To resolve this, I have tried the following methods, but none of them worked in v30.2:

   Saving as Legacy AI: Saved as CC Legacy and CS6 versions with "Create PDF Compatible File" unchecked.

   Exporting as EPS: Saved in various EPS versions (including Illustrator 10 EPS).

   Code Cleaning via SVG: Saved the file as SVG and re-imported it to save as AI again.

   Fresh Document: Created a completely new document and copied/pasted only the vector paths.

   Flattening: Expanded all appearances, outlined all fonts, and simplified paths to ensure only basic vectors remained.

   Current Status
   The issue persists only when the file is saved using v30.2.

   Rolling back to v30.0 resolves the issue completely. Files saved in v30.0 can be opened by others without any errors.

   Critical Update: This issue is not limited to specific files. Every single file saved or exported from version 30.2 encounters the same <a1a1> error, even when the document contains only a simple primitive shape (e.g., a single rectangle). This indicates a systemic failure in the PostScript generation engine of the v30.2 build on my system.

   Description
   Since updating to Adobe Illustrator v30.2, I have encountered a critical compatibility issue. Even when saving files for lower versions (Legacy formats), recipients are unable to open them. The files trigger a specific PostScript error regardless of how simple the vector data is. This… more

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.

2. PDF/X-4で書き出す際にダウンサンプルされる

   macOS14.7.2/Imac27inch i5/32GB mem/1TB ssd
   Illustrator ver29.5

   再現手順
   1.800ppiのモノクロ2開帳の画像をドキュメントに原寸で配置する。
   2.ファイル→コピーを保存を実行、PDF形式を選択し次のダイアログでプリセット「PDF/X-4:2008（日本）」を選択して保存する。
   3.PDFを開いて配置した画像を調べると300ppiにダウンサンプルされている。

   期待する結果
   800ppiのままダウンサンプルされずに保存される。

   実際の結果
   配置したビットマップ画像は300ppiにダウンサンプルされる。

   このプリセットでは実行解像度が1800ppiを超えた際に1200ppiにダウンサンプルされるように設定されている。配置状態で800ppiの画像はダウンサンプルの条件に当てはまらない為ダウンサンプルされてはいけない。
   また、300ppiという数値はモノクロビットマップ画像を取り扱うには致命的に低い解像度と言える。

   回避方法
   ビルトインのPDF/X-4プリセットは利用せず、同等のプリセットを自身で作成して利用する。その他、プリプレス関連メーカーが配布するPDF/X-4プリセットを利用しても良い。

   EN
   Step to reproduce
   1. Place an 800ppi monochrome bitmap image in the document in its original size.
   2. Select File→Save a copy, choose PDF format, and in the next dialog, select the preset "PDF/X-4:2008 (日本)" and save the file.
   3. Open the PDF file in Acrobat and check the placed image to find that it has been downsampled to 300ppi.

   Expected result
   The image is saved without being downsampled to 800ppi.

   Actual result
   The placed bitmap image is downsampled to 300ppi.

   The preset is set to downsample to 1200ppi when the resolution exceeds 1800ppi. Images with a resolution of 800ppi in the placed state should not be downsampled because they do not meet the conditions for downsampling.
   In addition, 300ppi is a fatally low resolution for handling monochrome bitmap images.

   Workaround
   Do not use the built-in PDF/X-4 preset, but create an equivalent preset yourself. You can also use PDF/X-4 presets distributed by prepress-related manufacturers.

   macOS14.7.2/Imac27inch i5/32GB mem/1TB ssd
   Illustrator ver29.5

   再現手順
   1.800ppiのモノクロ2開帳の画像をドキュメントに原寸で配置する。
   2.ファイル→コピーを保存を実行、PDF形式を選択し次のダイアログでプリセット「PDF/X-4:2008（日本）」を選択して保存する。
   3.PDFを開いて配置した画像を調べると300ppiにダウンサンプルされている。

   期待する結果
   800ppiのままダウンサンプルされずに保存される。

   実際の結果
   配置したビットマップ画像は300ppiにダウンサンプルされる。

   このプリセットでは実行解像度が1800ppiを超えた際に1200ppiにダウンサンプルされるように設定されている。配置状態で800ppiの画像はダウンサンプルの条件に当てはまらない為ダウンサンプルされてはいけない。
   また、300ppiという数値はモノクロビットマップ画像を取り扱うには致命的に低い解像度と言える。

   回避方法
   ビルトインのPDF/X-4プリセットは利用せず、同等のプリセットを自身で作成して利用する。その他、プリプレス関連メーカーが配布するPDF/X-4プリセットを利用しても良い。

   EN
   Step to reproduce
   1. Place an 800ppi monochrome bitmap image in the document in its original size.
   2. Select File→Save a copy, choose PDF format, and in the next dialog, select the preset "PDF/X-4:2008 (日本)" and save the file.
   3. Open the PDF file in Acrobat and check the placed image to find that it has been downsampled to 300ppi.

   Expected result
   The image is saved without being downsampled to 800ppi.

   Actual result
   The placed bitmap image is downsampled to 300ppi.

   … more

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   修正は最新の30.3一般リリースに反映されています。アップデート後、問題が解消されているか確認し、引き続き問題が発生する場合はご報告ください。

   The fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.

3. "Could not complete Package" after Tahoe upgrade

   After upgrading to macOS Tahoe 26.0, Illustrator (latest version) is unable to Package a file that has links located on a network drive.

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.

4. PDF export without color conversion converts RGB images to CMYK

   This is a bug that occurs in Illustrator 2025 (29.2.1) and later.

   When an RGB image is placed as a linked file in a CMYK document, it gets converted to CMYK upon PDF export, even if "No Color Conversion" is selected. In Illustrator 2025 (29.2.0) and earlier, the image remained in RGB.

   This bug affects only PNG and JPG files. Other formats, such as PSD, remain in RGB.

   Steps to Reproduce

   1. Create a new CMYK document.
   2. Place an RGB image (PNG or JPG) as a linked file (do not embed).
   3. Export the document as a PDF with "No Color Conversion" selected.

   How to Verify That RGB Images Are Converted to CMYK in PDF

   1. Open the exported PDF in Acrobat.
   2. Go to Print Production > Output Preview.
   3. Set Preview to "Object Inspector."
   4. Click on an image in the PDF.
   5. The object information will be displayed, showing the actual color mode.

   You will see that the RGB image has been converted to CMYK, even though it should have remained in RGB.

   Issues

   Users who lack in-depth knowledge of color profiles rely on workflows where RGB images in PDFs are properly converted to CMYK at the output stage. However, with this bug, RGB images are automatically converted to CMYK during PDF export, meaning that any inappropriate color profile settings at the time of linking will carry over, making quality control at the output stage impossible.

   Additionally, this issue affects not only exported PDFs but also the embedded compatibility PDFs in AI files. When an AI file is placed as a linked document in InDesign, InDesign reads only the compatibility PDF, making it impossible to verify whether the AI file contains linked RGB images.

   Expected Behavior

   When exporting a PDF with "No Color Conversion" selected, linked RGB images should remain in RGB.

   ---

   カラー変換なしでPDFに書き出してもRGB画像がCMYKに変換される

   Illustrator 2025 (29.2.1) 以降で発生するバグです。

   CMYKドキュメントにリンク配置されたRGB画像が、カラー変換なしでPDFに書き出してもCMYKに変換されてしまいます。2025 (29.2.0) まではRGBのままでした。

   このバグが発生するのは、PNGおよびJPG形式の画像のみであり、PSDなど他の形式の画像はRGBのままとなります。

   再現手順

   1. CMYKの新規ドキュメントを作成
   2. RGB画像（PNGまたはJPG）をリンク配置（埋め込まない）
   3. カラー変換なしでPDFに書き出す

   RGB画像がPDF内でCMYKに変換されていることの確認手順

   1. PDFをAcrobatで開く
   2. 印刷工程 > 出力プレビュー を開く
   3. プレビュー を「オブジェクトインスペクター」に設定
   4. PDF内の画像をクリック
   5. クリックした箇所のオブジェクト情報が表示される

   この情報にカラーモードが表示され、RGBのまま書き出したはずの画像がCMYKになっていることが確認できます。

   問題点

   カラープロファイルの知識が不足しているユーザーは適切なCMYK変換ができないため、PDF内のRGB画像を出力側で適切にCMYKへ変換するフローが存在します。しかし、このバグによりPDF書き出し時にCMYKに変換されると、リンク配置時の不適切なカラープロファイル選択がそのまま反映されてしまい、出力側での品質管理が困難になります。

   また、この問題は書き出したPDFだけでなく、aiファイルの互換PDFにも影響を及ぼします。IllustratorのaiファイルをInDesignドキュメントにリンク配置する場合、InDesignは互換PDFを読み込むため、aiファイル内にRGB画像がリンク配置されているかどうかをInDesign上で確認することができなくなります。

   期待する結果

   PDF書き出し時に「カラー変換なし」を選択した場合、リンク配置されたRGB画像はRGBのまま維持されるべきです。

   ---

   このバグはIllustratorフォーラムで検証されました。
   Illustrator2025でRGB画像をPDF保存するとCMYKに変換される

   This is a bug that occurs in Illustrator 2025 (29.2.1) and later.

   When an RGB image is placed as a linked file in a CMYK document, it gets converted to CMYK upon PDF export, even if "No Color Conversion" is selected. In Illustrator 2025 (29.2.0) and earlier, the image remained in RGB.

   This bug affects only PNG and JPG files. Other formats, such as PSD, remain in RGB.

   Steps to Reproduce

   1. Create a new CMYK document.
   2. Place an RGB image (PNG or JPG) as a linked file (do not embed).
   3. Export the document as a PDF with "No Color Conversion"… more

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As reported, the fix is now in the released 29.5.1 general build

5. Export for Screens scale dropdown doesn't work

   In the Export for Screens dialogue, the dropdown does not change the scale entered in the box. For example: box says 0.25x. I choose 1x in the dropdown, 1x is checked in the dropdown, but the box still says 0.25x and the export will be 0.25x.

   Typing the scale in the box works.

   Version 30.1

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.

6. v30.0 (Mac) 保存時に文字の入力ソースを切り替えられない

   Mac OS Tahoe (26.1)／Illustrator v30.0

   ドキュメント保存時に文字の入力ソース（日本語↔ENなど）を切り替えられない。
   一瞬切り替わるが戻ってしまう。

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   Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   Thank you for reporting this issue and for the continued feedback from the community.

   We have investigated this behavior and can confirm that the inability to switch input sources (e.g., Japanese IME) while a save dialog is active on macOS is due to a change in how Apple macOS handles input methods in modal contexts.

   Starting with recent versions of macOS, Apple has changed the way input method switching is managed when certain system dialogs and panels are in focus. As a result, Illustrator's save dialog — which relies on native macOS sheet behavior — is affected by this platform-level constraint.

   For reference, Apple's documentation on managing input sources on Mac can be found here:

   https://support.apple.com/en-am/guide/mac-help/mchl84525d76/26/mac/26

   As this is a macOS platform behavior change outside of Illustrator's control, the recommended solution is to switch your input source before opening the Save dialog.

   We appreciate your patience and understanding.

7. Asset export does not include appearance outside bounding box area of text objects (preview bounds are ignored)

   In Illustrator 2025 (using version 29.3.1), when exporting assets, appearance elements outside the bounding box area are cut off.
   In 2024 (28.7.5) and 2023 (27.9.6), all elements are exported without cutting.

   Reproduction Procedure
   1. create a text object
   2. add a bold stroke color to the text
   3. add as an asset export item
   4. export the asset

   Expected result
   Designs with stroke color should be exported as in previous versions without problems.

   Appendix.
   If a fill is added instead of a line and “path offset” is applied instead, this problem can be avoided because the bounding box is extended.

   <にほんご>
   Illustrator2025（バージョン29.3.1を使用）ではアセットを書き出した際、バウンディングボックス領域外のアピアランス要素がカットされてしまう。
   2024（28.7.5）、2023（27.9.6）ではすべての要素が切れることなく書き出しできている。

   再現手順
   1. テキストオブジェクトを作成
   2. テキストに太い線カラーを追加
   3. アセット書き出し項目として追加
   4. アセット書き出し

   期待する結果
   線によるデザインでも問題なく、以前のバージョンのように書き出しされること

   付記
   線ではなく、塗りを追加して「パスのオフセット」を適用したもので代用した場合、バウンディングボックスは拡張されるためこの問題は回避することができる。

   In Illustrator 2025 (using version 29.3.1), when exporting assets, appearance elements outside the bounding box area are cut off.
   In 2024 (28.7.5) and 2023 (27.9.6), all elements are exported without cutting.

   Reproduction Procedure
   1. create a text object
   2. add a bold stroke color to the text
   3. add as an asset export item
   4. export the asset

   Expected result
   Designs with stroke color should be exported as in previous versions without problems.

   Appendix.
   If a fill is added instead of a line and “path offset” is applied instead, this problem can be avoided because the bounding box is extended.

   … more

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8. Can't Save multiple artboards as a Single File PDF from Export for Screens in 29.6

   Even though the single file option is checked, multiple artboards will not be saved in a single file, but as separate PDFs.
   This worked in previous versions.
   See forum report from Helena here:
   https://community.adobe.com/t5/illustrator-discussions/illustrator-2025-mac-os-15-4-1-can-t-save-single-file-pdf-from-export-for-screen/m-p/15381019#M445463

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   Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   Fix is available in version 29.7.1

9. A temporary file is generated every time you save 保存する度にテンポラリーファイルが生成されて

   保存する度にテンポラリーファイルも同時に生成されて、都度削除するのが面倒なのでなんとかして欲しい。（Ver.29.8.2）

   2 votes

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   Resolved (Comments Open)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

   Temporary files are created while working on a document and are automatically removed once the file is saved. If further edits are made, a new temporary file is generated as needed.

   We have introduced improvements to better handle temporary files. The application now detects and cleans up any unnecessary leftover files.

10. Exported EMF file gets corrupted

    Illustrator (desktop version) version
    Windows 11 Pro 24H2 Illustrator 2025 Ver. 29.8.2

    1. Export EMF file
    2. Open the exported EMF file

    Expected result: the file opens

    Actual result: a message appears stating the file is corrupted when attempting to open it.

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As per the original poster, anchor was outside the artboard.

11. Export for Screens won’t export artboards as a single file

    When a document has multiple artboards and is exported as PDF using Export for Screens, although all artboards are selected and a Single File option is checked, it will still be exported as multiple files.

    illustrator 2025 v29.6.1

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12. Export As does not respect Large Canvas scale (Illustrator 29.2.1)

    If you are in a "large canvas" document, when using the "Export As" menu to export PNG(s), the resulting files are 1/10th the dimensions they should be. For example, if I have 100" x 100" artboards and export them at 72dpi, the resulting images should be 7200x7200 pixels, but they are only 720x720 (but still at 72dpi). This happens with "Use Artboards" checked or unchecked, and only seems to affect PNG export and not other file types.

    I'm not sure what version this first appeared in, but I know that previous versions of Illustrator behaved correctly.

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13. Stop remembering my last save as file type!!!

    I've used Illustrator for decades, and the only file type that a new document should be saved as is an .AI file. For the love of God, please go back to .AI or allow me to choose .AI as my default file type!!!

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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We have fixed this issue in latest version of Illustrator - v29.8.1

    Please update your Adobe Illustrator and let us know your observations.

14. Elements placed on top of a Dynamic Symbol disappear when exported as JPEG

    Any element placed on top of a dynamic symbol looks hidden behind the symbol when exported as JPEG.
    Works in 2023, stopped working in 2024 version 28.5

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    14 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems like it’s been fixed and doesn’t happen anymore in the latest builds. Please check if it works for you and comment back if it fails still

15. Placed AI files no more respect 'Crop to' setting

    Since 29.1 update AI files are imported with bleed area no matter what setting is set during placement.
    File->place ->[V] Show import options

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    Resolved (Comments Open)  ·  10 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Preview in PNG export options panel doesn't work

    There is a bug in options panel for PNG files, the preview window only show white or transparent regarding the option selected.

    MacBook M1 Pro
    Illustrator 28.3

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    17 votes

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    19 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is reported to be fixed in general build 29.7.1

    Please test and comment if it really works as expected

17. Incorrect object size when exported to SVG - Illustrator v 28.4.1

    The latest Illustrator v28.4.1 generates slightly different SVG code compared to its precursors.
    Attached is the code generated by 28.3 and 28.4.1 of the same design.
    Then the latest version of the SVG file is loaded to my laser software (Glowforge) the design ends up being much smaller than it is supposed to be, for comparison a 12 cm square will only end up being 9 cm square. The issue disappeared once Illustrator was reversed to version 28.3 and files were re-opened and re-saved.

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem seems to be solved with Beta 28.6.

    If you experience this problem still — please comment back.

18. Name artboard is not added to the file name when exporting (JPG or PNG, etc.)

    When executing the command "File > Export As" and exporting, for example, to JPG, the name artboard 3 "preview" is not automatically added to the file name. Everything was fine in the previous version (26.3.1) of Illustrator.

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    62 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is fixed in 27.1.0 build 2.

    The suffix checkbox was added into the Export As dialog to toggle on/off the functionality.

    If it doesn’t work for you today in the latest build — please make a comment.

19. Can't Save as on your computer

    I use illustrator 26.1 and Monterey 12.3 on MacBook Pro with M1 chip .
    I can't Save as on my computer . The Window is freeze except the format box and the "save on cloud document" button.

    Please help I can't do my job and save as pdf formats for print .

    Thank you.

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    28 votes

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    39 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is fixed in macOS 12.3.1 update from Apple.

20. Problems with exporting PSD

    I am having an hard time exporting my file as photoshop file

    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Illustrator app cant save anything when disks are full. Please try to free some space and try again.