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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Font drop down not showing

    My font list has started to not show. Im not sure what is causing it as it was ok then suddenly it stopped showing. Please see the attached file for more.

    2 votes

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    Resolved (Comments Open)  ·  3 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Can't Print Illustration

    Illustrator refuses to print even small 8.5 x 11 files to our desktop printer. This is an essential part of this program and severely impacts my ability to design and create production files when I cannot print out a simple proof without exporting it to a PDF before Printing.

    19 votes

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    29 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,
    We worked with Microsoft on the issue. here is the update. Thank you few of you who helped us in isolating this issue. If your issue still does not get resolved with the updates as below please reach out to us on sharewithai@adobe.com

    Summary of Issue:

    Workaround:

    • Uninstall and reinstall the HP print drivers. Download the latest driver from HP website or contact your system administrator.

    Microsoft Support Ticket No.: 119070821001723
    Adobe Internal Tracking ID: AI-4215933

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  3. White #777777 Being grey ?

    White #777777 being grey ?? capture here : https://cl.ly/2f1O0Q1f1T45
    color mode RVB

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →

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  4. missing id in exported svg

    When I export the attached .ai file to svg, the result does not contain the id of the r14 rectangle.
    Before you say "well just add it in manually", please consider that this is a simplified version and that the real thing would contain dozens, even hundreds of objects.
    Note that I am not using the artboard. The idea is to use this svg to be animated by the GreenSock javascript library.

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks a lot Francis for filing the issue. Please feel free to open a new issue if you should experience the issue again or another one.

    Greetings,
    Dirk

  5. Finecut Rasterlink

    Cut path and Reg marks work fine
    Output to Rasterlink produces a Blank screen and freezes illustrator

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Adding Preset Brushes to Brushes CAN cause drop down menu to break

    I wanted to have all the brushes that come packed with Illustrator available to me at all times. I loaded the ones I wanted, selected and added the brushes. Once I did this the drop down menu crashes and will not come back, the top is lost and does not scroll up. This has effected all my documents until I closed down Illustrator. When I did this again it was fine.... any ideas?

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Benjamin,

    Once you load all the brushes that you need in brushes panel, Save it as library from the flyout and you can open this library everytime you want to use it.
    You can mark the library persistent, so that it opens on restarting the application.
    Hope this helps. If you still need help write to sharewithai@adobe.com with mention of this.

    Thanks
    Anish Kumar
    Illustrator Team

  7. 5 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  8. black screen problem

    When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work. This is not ok.
    Version 22.1, MacOS 10.13.3, MacBook Pro with external monitor as main screen.

    8 votes

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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks for confirming that it is working fine in 23.0.3
    I am closing the issue now. If you still face the issue please send am email to sharewithai@adobe.com and mention this thread and my name in the mail.

    Thanks
    Anish Kumar
    Illustrator Team

  9. Smart Guides no longer work.

    Smart Guides no longer work in Illustrator

    10 votes

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    Resolved (Comments Open)  ·  5 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  10. AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

    v 22.1

    When trying to open an existing file while Illustrator is closed, the software will lag and then hang on the opening screen. The file appears to be opened in the background, but there's no way to access or see it. The opening screen will give options to open additional files or create a new one (as usual) but when trying to do either, nothing will open and no New File Options menu will appear.

    Everything will work normally only if I open Illustrator first and then the file.

    This happens will every file I've tried, so this isn't…

    198 votes

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    192 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

  11. LAUNCH ERROR ISSUE - Google Drive File Stream

    Drive File Stream interfere with Adobe Illustrator CC 2018 on Windows 7 SP1 x64 bit.

    After installing Google Drive File Stream I get lunch error during Adobe Illustrator CC 2018 (icui18n.dll) and program runs with limited functionality.

    When uninstalling the google drive file stream everything works just fine.

    I shared the same issue with the drive file stream, so i just hope that it will not end up pointing fault one on another. Both applications are important to workflow.

    12 votes

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    9 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

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    Here is some good news. We users who have confirmed that the issue is resolved when you install the latest version of Google File Stream.
    Please update to Google Drive File Stream 26.1.37.2022 or later

    Thank you Martin for validating the fix.

  12. Carcoal feather Stroke instead of basic

    Ai CC 2017, 2018; I was trying to create a circle with clean basic stroke style instead it keeps appearing as a charcoal feather stroke. I was working on Surface pro 4 while converting an image to vector. This doesn't happen on Pc or Mac.

    1 vote

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    4 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Can't work on a server - crashing and not saving files

    I recently updated my OS to High Sierra V. 10.13.3 and have Illustrator CC18 22.0.1. I work on a server and at first, every time I tried to resave a file for the second time it would crash. Now all of a sudden I am able to save once and when I try to save the second time it says it can't and I have to save the file with a new name. It also keeps making .tmp files. If I work off of my server on my desktop this does not happen.

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Uninstalling Duet Display fixes Premiere and Illustrator crash on file open and file create

    I spent an hour trying to get Adobe Illustrator and Adobe Premiere to simply open a file or create a new file. They would both crash immediately with the dialogue box that sends a crash report.

    I uninstalled without saving settings and reinstalled both. I also ran the Adobe CC Cleaner tool These made no difference.

    Finally, on a hunch I uninstalled Duet Display, a program that allows you to use an iOS device as a second monitor. This fixed the issue.

    6 votes

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  15. Selection tool not working with Text

    Intermittently, the selection tool isn't working with my text. For area type, the bounding box will disappear (and "show bounding box" is enabled). When it re-appears, often there is a lag between when I move the text and when the bounding box follows it. If there is no lag, it is not uncommon for the bounding box not to move at all.

    OR my selection tool will (on area type) act only like a direct selection tool. And the transformation controls on each side of a rectangle of the type box will disappear. All I can do is use the…

    13 votes

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    17 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi All,

    Thanks for reporting this issue.
    We are getting response from users that they are facing this issue no more on Latest Illustrator released version .Hence marking this issue as resolved.

    In case you are still encountering this issue.
    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com .Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

  16. 1 vote

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    0 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Align and Transform Not Working

    Not sure if I can articulate it properly, but here we go:

    By example: I'm working with a logo and each time I drag a guide down to flush against the top of the logo, it goes just past it or just above it. It won't let me place the guide directly on top. Another example, when moving items around with arrow keys or trackpad, items won't automatically center or align with whatever I'm trying to align it to. It's like if I have an item on the X axis at 12.23 and want to align item two with it,…

    2 votes

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    1 comment  ·  Snapping  ·  Flag idea as inappropriate…  ·  Admin →

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    As noted in comments the problem is most probably in the enabled Align Art to Pixel Grid option, in the right top corner. The grid is disabled, but the snapping occurs. There are some changes planned to streamline this workflow, because this is very generic problem.

  18. Syncing font from Typekit never works

    When opening a file that I have used Typekit fonts in, the missing fonts dialog box tells me they are missing, but are available to sync from Typekit.
    I have tried the following to restore my fonts

    1. Press "Sync" from the missing font dialog box inside illustrator. (this does nothing. it loads forever and never updates my fonts)
    2. Open typekit in browser, unsync and re-sync all fonts.
    3. Close file. Open typekit in browser, unsync and re-sync all fonts. Re-open file.
    4. Quit Illustrator. Open typekit in browser, unsync and re-sync all fonts. Launch Illustrator. Open file.

    NOTHING works.

    12 votes

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    5 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you all of you who had contacted us. Here is the solution

    Kindly try the troubleshooting Steps mentioned on Link: https://helpx.adobe.com/typekit/kb/troubleshoot-font-syncing.html .
    If above mentioned link does not resolve your problem Kindly collect the logs as mentioned in the e link and get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    NOTE: For Myraid pro refer to the link: https://forums.adobe.com/thread/1638311

  19. Illustrator makes mouse curser go slow (not a lagging issue)

    Lets start by saying that Illustrator isn't lagging, It's just the mouse curser that goes slow when on the canvas.

    I use an extra monitor connected to my Macbook macOS Sierra pro 10.12.4 (16E195)

    I have noticed this a few times when using illustrator. It does not happen to any other program, Photoshop, sketch, Chrome etc.

    This might be worth investigating as it is slightly irritating

    Illustrator version 22.0.0

    Cheers

    21 votes

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    32 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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  20. 1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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