649 results found

1. Freezing when working on files with lots of details

   I've noticed others are having this exact same problem:

   When working on files with a large number of items, the program will freeze up the whole computer -- necessitating a forced reboot. This happens constantly with the latest update.

   MacBook Pro, 13 inch, 2016 (touchbar Mac)
   Adobe Illustrator 22.1

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

2. Major Type issues

   Having major dramas with type. I cannot select any existing type in any file. I cannot add any type either. On the rare occasion that any cursor may appear, it is so tiny as to be impossible to see anything. On typing, no text appears at all.
   Extremely weird and extremely frustrating.

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks
   Anish Kumar
   Illustrator Team

3. Resizing Bug

   Been having a lot of issues with a bug in the last couple weeks. I frequently find that the bounding box disappears (even when I have on 'show bounding box') absolutely out of nowhere. The program then proceeds to get very glitchy when trying to move the selected text, then crashes and shuts down. Doesn't allow transformations. I find myself restarting the program multiple times a day and it is honestly unacceptable. This is the most up to date version of illustrator.

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

4. Illustrator 22.1 crashing on MacOS high sierra every time I try and save work

   Hi Adobe tem,

   I have just updated Illustrator to version 22.1 from my creative cloud and it is crashing every time I try and save (both locally and to the server). I am running MAC OS High Sierra 10.13.5

   Will there be a bug fix coming as I have noticed a lot of other people commenting with similar issues.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

5. Blob brush describes a path, not a form

   Recently, when I use blob brush with my wacom one, it describes a path, not a form. If I use the mouse, blob brush works well. I do not know how can I solve it.

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

6. SVG href property exports incorrectly

   When illustrator exports SVGs, it sometimes will use the href property to reference something like an embedded image or gradient from the <defs>, which is reasonable. Docs for the href property here:

   https://developer.mozilla.org/en-US/docs/Web/SVG/Attribute/href

   However, safari does not support href yet, and will completely drop the reference, making SVGs widely render incorrectly in safari, up to the latest version. In order to make them work properly, the deprecated xlink:href property must also be used, docs below:

   https://developer.mozilla.org/en-US/docs/Web/SVG/Attribute/xlink:href

   All bases can be covered by including both the href and xlink:href properties, until all modern browsers have fully adopted the SVG2 spec.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Dirk Schulze responded

   If you should see the issue still, please contact us via email sharewithai (at) adobe dot com.

   Closing due to inactivity.

7. Eraser not making consecutive strokes

   For a while now th eraser is not working properly and it's bugging the **** out of me, it's one of the main tools I use when drawing. Both with a pen and a mouse, both when zoomed in and out - it works for one or two strokes, then after that just won't erase anything until either I deselect/select the object or hit undo. Then it will work for one or two paths again and then I have to repeat the same step. The erasing box - alt and drag while the eraser tool is selected, works always, but I do usually erase precise areas and rarely they're a square or rectangle.

   For a while now th eraser is not working properly and it's bugging the **** out of me, it's one of the main tools I use when drawing. Both with a pen and a mouse, both when zoomed in and out - it works for one or two strokes, then after that just won't erase anything until either I deselect/select the object or hit undo. Then it will work for one or two paths again and then I have to repeat the same step. The erasing box - alt and drag while the eraser tool is selected, works always, but… more

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

8. Fonts will not allow me to print

   using Illustrator 22.1 after upgrading to the newest version I can not print. I get the error can't print illustration. If I convert the type to outlines it will print.

   How can I get it to print.

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   0 comments  ·  Print  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

9. Selecting options in panel dropdown menus always activates the item below the menu

   This bug has been affecting me for many months through multiple updates. It happens consistently. When I click an item in a dropdown menu within a tool panel, no matter how careful I am I end up activating whatever option is BELOW the menu at that location.
   
   EXAMPL (see attached video): In the gradient panel I select the Location option, which opens a dropdown menu with 10 options (0% to 100%). When the Location menu opens, it hangs down over the tool panel below. In this case, Swatches. I select 80%: the physical location of that option in the menu is overlaying a swatch in the swatches panel below. When I click on it, I momentarily see the 80% selection take effect, then immediately my gradient is changed to the swatch BELOW the selection menu.
   
   To be clear: this happens all the time with many menus on many panels. I am not accidentally double clicking my mouse. It happens 100% of the time, makingit impossible to use any of the dropdown menus. My only option is to view the possible optoins then actually type them into the box, OR, pull the panel away from other panels so nothing is below. This appears to be an issue with how the program is processing mouse clicks. It seems to read the click, activate the releavnt menu option, close the menu, then read the mouse click again. There is nothing that I, as a user, can do about it.

   This bug has been affecting me for many months through multiple updates. It happens consistently. When I click an item in a dropdown menu within a tool panel, no matter how careful I am I end up activating whatever option is BELOW the menu at that location.
   
   EXAMPL (see attached video): In the gradient panel I select the Location option, which opens a dropdown menu with 10 options (0% to 100%). When the Location menu opens, it hangs down over the tool panel below. In this case, Swatches. I select 80%: the physical location of that option in the menu… more

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Switching from one artboard to another drags like a snail when selecting object on the new artboard

    Switching from one artboard to another in Artboard panel drags like a snail when selecting object on the new artboard

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

11. Transform W: and H: using Arrow keys works only a single keypress.

    Transform W: and H: using Arrow keys works only a single keypress. After one keypress illustrator start moving the object. See .Gif

    Reproduce:
    1 create object
    2 select object
    3 click in the number of the W of H in the transform panel
    4 press arrow up / down on the keyboard
    5 press again.

    Expected behaviour:
    - For the object to scale up every press of the an arrow key.

    Observed behaviour:
    - First keypress the object scales/resizes
    - Second keypress it start moving.

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. The pointer has gone crazy!

    -iMac 27 inch (mid 2010)
    -3,2 GHz Intel Core i3
    -Memory 8 GB 1333 MHz DDR3
    -ATI Radeon HD 5670 512 MB
    
    -MacOS 10.13.5
    -Adobe Illustrator CC 2018 v22.1.0.312

    After updating the last MacOS 10.13.5 system, the cursor/pointer decides to randomly click on the work area. (it's not a mouse problem) This problem is very serious, because it doesn't make me work.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

13. Crash when applying stroke

    Illustrator often crashes when apply stroke to simple path or compound path. Crash seems random and inconsistent but happens 6-10 times a month.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

14. Adobe Illustrator CC 22.1 ME cannot change stroke weight to 0.25 - 0.5 - 0.75 chosing from relevan panel

    If I chose from stroke panel 0.25 or 0.5 or 0.75 stroke weight, then I obtain 25 or 5 or 75 stroke weight line!!
    If I manually type on relevant fileld box 0,25 or 0,5 or 0,75 then I got correctly weight line. The problem may be that Illustrator ME doesn't recognize full stop "." but comma "," only. How can i fix this issue? Thank you

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

15. global color slider occasionally stuck

    We work from a preset set of colors that I have set up as global colors so that we can easily use percentages of each color in the projects we work on. I have found that not infrequently the global color slider will get "stuck" on the initial percentage it is set to. Trying to change the percentage by typing in a new percentage will get set back to the percentage that it was originally set to (I was just working on a project where I set it to 30% initially. That looked too faint so I typed in "40" but the slider kept going back to 30% when I hit return.) To get out of this I move the slider a few degrees using the pointer and then I can type in the number and have the new number stick.

    We work from a preset set of colors that I have set up as global colors so that we can easily use percentages of each color in the projects we work on. I have found that not infrequently the global color slider will get "stuck" on the initial percentage it is set to. Trying to change the percentage by typing in a new percentage will get set back to the percentage that it was originally set to (I was just working on a project where I set it to 30% initially. That looked too faint so I typed in "40"… more

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. creating a simple box crashes the software

    More often than not when I go to create a simple box Illustrator crashes forcing me to FORCE QUIT the software and try again.

    Very time consuming and needless..

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    Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here

    -Rama
    Illustrator Team

17. Opening CC 2015 files that have missing links causes the program to hang/crash

    Old 2015 save files which have a missing linked file cause CC 2018 to hang when opening the file. Opening the file in 2015 bring up the dialogue box 'missing file, do you want to continue to open'. It seems 2018 cant show the dialogue box or some strange bug so it hangs.

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

18. Can't Export Png File

    Hello,

    I am trying to export my illustration in png at 300 dpi, but everytime it is showing me the attached error. It's not with this file only. Even if I am trying to export a simple rectangle, I am getting the same error. I am using windows 8.1 pro and illustrator version is 2018.

    Kindly help.

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    -Rama
    Illustrator Team

19. Missing Layers

    Opened my document this morning and all the correct layers were there, closed out because I made no changes so there was nothing to save. reopened my document again all my layers were gone! only showing the orginal base image. Help

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

20. Illustrator-specific MS Surface Wheel options have disappeared

    Arrange, artboard and other illustrator Surface Wheel tool shortcuts have disappeared, and have been replaced with the OS standard ones.

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh