Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
39 results found
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Cursor stuck on hand
The cursor is stuck on the hand tool in all my adobe apps so I cannot use them at all.
44 votesWe need your help in re-creating this issue at our end. If this issue is reproducible at will, please reach out to sharewithai@adobe.com with your convenient time for remote screen sharing. If this happens intermittently, please do screen recording and send us the same. Any other details that help in re-creating this issue will be helpful (files, workspace, plug-ins, preferences, etc.)
-Rama
Illustrator Team -
Keyboard commands for zoom and hand tool don't work.
Illustrator CC 2018 running on High Sierra. The keyboard command for the zoom and hand tools doesn't always work. Quitting and restarting the application does't resolve the issue. I have to restart my machine to restore functionality. It's seems to be be an entirely random issue.
22 votesHi ,
Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
1. Machine details which can be found by :
WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .
MAC : Choose Apple menu > About This Mac.2. Version of Illustrator .
3.Kindly rename your Preferences folder placed in below location and share this folder with us .
MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Regards,
Ankit Goyal
Illustrator team -
Center points are not visible
Guide objects have lost their center points. I have "Show Center" turned on in the Attributes panel and "Show Edges" turn on, and still, the Center-Points are not visible on object guides.
Object guides used to all have center-points showing all the time, as long as the guides were turned on. Now the center-points are missing.
17 votesDoes this still happen for you with the latest Illustrator releases? Please check and comment back
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Reflect Tool doesn’t keep the last used value
The Reflect Tool doesn't remember the last setting, (e.g. vertical 90º) and instead puts in a random angle.
(Mac OS 10.15.4)12 votes -
Lasso tool not selecting
Since updating Illustrator a month or so ago, the lasso tool rarely works. No vector points are selected and I'm having to use the direct select tool instead.
10 votesDoes it happen all the time for you, or occasionally? in any file, or a specific one? If a certain one — can you share it?
What is your exact OS details and version used?
Can you record a short video demonstrating the issue?
Please comment back, the team lack details on this issues and can’t really start investigations this.
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The Selection Tool keeps defaulting to the Direct Selection tool
The Selection Tool keeps defaulting to the Direct Selection tool
9 votesIt seems like later builds of Illustrator don’t have this problem.
Please verify or disprove it.
The mentioned problem with Group Selection and Selection tools selecting singular points is reported here, with a workaround solution.
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Fix NO handles on shapes
Shapes created with shape tools do NOT have corner rotate options available anymore.
I'm really starting to look into Corel Draw or really any other program just so I don't loose more work DAYS trying to figure out the latest friggin bug release - not seeing a lot of improvements just bugs.
How about you just leave things alone for a while and focus on quality and reliability.
That'd be nice.Adobe is making itself pointless and overly expensive with lost productivity.
8 votesDoes it behave better today? Do shapes always have their rotation handles at all times, with the bounding box enabled?
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Eyedropper tool vanished from tools panel
Whenever I restart my computer and open Illustrator, the eyedropper tool disappears from my tools list. The measure tool is in its place. No option to hold down the measure tool to expand to the eyedropper tool. Also not showing up when you try to add the tool via the Edit Toolbar feature.
6 votes -
Using Image Trace with specific settings generates large black blob made of gigantic black circles
Image Trace yields a black blob when adjusting the settings now. For instance, it renders a details drawing into a clump when changing the settings to have 1% for the corners slider. This bug is in AI 2026 only.
4 votes -
Illustrator crashes everytime I try to edit a graph
First the graph tool was working perfectly, I made an area graph. But now after making some changes in colors and fonts in the graph, Illustrator is consistently crashing everytime I hit "Type" to edit it. How can I solve this?
4 votesHi All,
Thanks for reporting a crash you faced in Illustrator.
Based on your report, Illustrator is crashing when you are trying to edit a graph.
Can you please help us with a sample AI file and steps you follow to get this crash? It would help if you could share a sample video of the crash as well. This will help us to reproduce it in-house and fix it.
With Best Regards,
Aishwarya G Gadodia
Illustrator Team
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Stroke displaying incorrectly and Offset Path broken
In the first screenshot i show where i have duplicated an outlined letter R and rotated and it is rendering the stroke differently on both.
I have also had issues with using offset instead where the stroke is broken on some letters even though the path is closed, see other screenshot (Q).4 votes -
Rotation tool
Rotation tool is not developed. It should have been a default value. I can't find the zero angle.
4 votes -
Isolate Selected Groups Does Not Work in CC 2019
Spent 4 days following a tutorial thinking I was losing my mind.
Then, it dawned on me I downloaded CC 2019 four days ago.
Downloaded CC2017 and the operation works as advertised.
Used especially for cartooning…
Goes like this:
1. Select all inked artwork>Object>Expand Appearances>Merge.
Create and color a rectangle covering artwork.
Select All>Merge
Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
This will put editable color with all closed line work.The enclosed pic is where things go wrong in 2019
Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode…4 votesPlease post a test file
-Rama
Illustrator Team -
Cannot Resize - Bounding box reset doesn't help
I have tried resetting the bounding box of everything on my artboard and it doesn't work I cannot resize text or images!
4 votesIf you still have this problem today — please comment
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Free Transform of Text does not operate as expected
Free Transform of Text does not operate as expected; Text should rotate with the text box when using free transform - instead the text does not rotate. Having to stop my workflow to find the rotate command and then guess what angle I need to rotate is a time waster.
4 votes -
Change Illustrator paste offset distance to closer to cursor inside of viewing area
Illustrator often pastes objects randomly outside of my viewing area, and I have to zoom out and scroll over to get it. I want to change the offset distance so it pastes inside my view area, not outside of it. OR, make it paste near where the cursor is, not way off somewhere.
3 votes -
Free Transform tool scales in steps instead of smoothly
When using the Free Transform tool to resize a text box, the transform isn't smooth, it jumps by huge amounts when dragging, and produces completely unpredictable results. After that, the outline of the text box disappears, but is still selected.
Adobe Illustrator 2020
MacOS 10.15.13 votes -
Pen tool glitch
When using the pen tool, the artboard glitches and a big gray area appears from the upper right corner (screenshot 1), glitches even more and turns yellow when scrolling or moving the cursor (screenshot 2).
Pen tool absolutely impossible to use.This started happening after last update (version 22.0.1 - 64 bit) on Windows 8.1
3 votesMandakh and everybody else that have this issue, is this still a problem for you?
The screenshots are not there in the report you made/voted for. -
Snap to Point causes jumping with long Guides
I'm using very long guides to create a custom angled grid, and use Snap to Point to snap paths to intersections of those guides. However, sometimes the Snap to Point causes "jumping", i.e. it tries to snap to the intersection, but when it does, it scrolls the document a tad upwards, and hence goes immediately out of snap. Sometimes it even causes jumps of hundreds of millimeters. It doesn't always happens, but only with some guides intersecting in some points. I cannot really say what actually makes it happen.
I created a test file to where I isolated only three…
3 votesI wonder if you can still replicate the issue.
You never shared the test file you said you had, so it’s somewhat hard to replicate this. Also a video would be helpful as well.
Can you please try again?
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2 votes
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