Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
23 results found
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Cursor stuck on hand
The cursor is stuck on the hand tool in all my adobe apps so I cannot use them at all.
40 votesWe need your help in re-creating this issue at our end. If this issue is reproducible at will, please reach out to sharewithai@adobe.com with your convenient time for remote screen sharing. If this happens intermittently, please do screen recording and send us the same. Any other details that help in re-creating this issue will be helpful (files, workspace, plug-ins, preferences, etc.)
-Rama
Illustrator Team -
Keyboard commands for zoom and hand tool don't work.
Illustrator CC 2018 running on High Sierra. The keyboard command for the zoom and hand tools doesn't always work. Quitting and restarting the application does't resolve the issue. I have to restart my machine to restore functionality. It's seems to be be an entirely random issue.
22 votesHi ,
Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
1. Machine details which can be found by :
WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .
MAC : Choose Apple menu > About This Mac.2. Version of Illustrator .
3.Kindly rename your Preferences folder placed in below location and share this folder with us .
MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Regards,
Ankit Goyal
Illustrator team -
Center points are not visible
Guide objects have lost their center points. I have "Show Center" turned on in the Attributes panel and "Show Edges" turn on, and still, the Center-Points are not visible on object guides.
Object guides used to all have center-points showing all the time, as long as the guides were turned on. Now the center-points are missing.
17 votesDoes this still happen for you with the latest Illustrator releases? Please check and comment back
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Offset Path Won't Work
I am using Adobe Illustrator CC 2018 and can't get negative offset path values to work. I am trying to create an offset path in the negatives in text that I have created outlines on. When I do positive numbers, the offset path gets bigger (as it should) When I do negative offset values, the object is duplicated but at the exact same size. I have tried using the offset path tool from both the 'object' and 'effect' tabs and neither is giving me results. I have also tried negative values ranging from -1 to -16,000... there is no change.
14 votesHi Everyone,
Can you please provide a screenshot or step-by-step details of what you are trying to do. I ask because it’s working fine for me (see attached screenshot; it’s quite possible that I misinterpreted what you are trying to achieve). Could it be that the negative offset you are applying is greater than the size of the object. In that case, it won’t work. Otherwise it should.
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Lasso tool not selecting
Since updating Illustrator a month or so ago, the lasso tool rarely works. No vector points are selected and I'm having to use the direct select tool instead.
10 votesDoes it happen all the time for you, or occasionally? in any file, or a specific one? If a certain one — can you share it?
What is your exact OS details and version used?
Can you record a short video demonstrating the issue?
Please comment back, the team lack details on this issues and can’t really start investigations this.
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The Selection Tool keeps defaulting to the Direct Selection tool
The Selection Tool keeps defaulting to the Direct Selection tool
9 votesIt seems like later builds of Illustrator don’t have this problem.
Please verify or disprove it.
The mentioned problem with Group Selection and Selection tools selecting singular points is reported here, with a workaround solution.
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Illustrator crashes everytime I try to edit a graph
First the graph tool was working perfectly, I made an area graph. But now after making some changes in colors and fonts in the graph, Illustrator is consistently crashing everytime I hit "Type" to edit it. How can I solve this?
4 votesHi All,
Thanks for reporting a crash you faced in Illustrator.
Based on your report, Illustrator is crashing when you are trying to edit a graph.
Can you please help us with a sample AI file and steps you follow to get this crash? It would help if you could share a sample video of the crash as well. This will help us to reproduce it in-house and fix it.
With Best Regards,
Aishwarya G Gadodia
Illustrator Team
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Isolate Selected Groups Does Not Work in CC 2019
Spent 4 days following a tutorial thinking I was losing my mind.
Then, it dawned on me I downloaded CC 2019 four days ago.
Downloaded CC2017 and the operation works as advertised.
Used especially for cartooning…
Goes like this:
1. Select all inked artwork>Object>Expand Appearances>Merge.
Create and color a rectangle covering artwork.
Select All>Merge
Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
This will put editable color with all closed line work.The enclosed pic is where things go wrong in 2019
Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode…4 votesPlease post a test file
-Rama
Illustrator Team -
Pen tool glitch
When using the pen tool, the artboard glitches and a big gray area appears from the upper right corner (screenshot 1), glitches even more and turns yellow when scrolling or moving the cursor (screenshot 2).
Pen tool absolutely impossible to use.This started happening after last update (version 22.0.1 - 64 bit) on Windows 8.1
3 votesMandakh and everybody else that have this issue, is this still a problem for you?
The screenshots are not there in the report you made/voted for. -
グラフのサイズや位置が表示されない
１．Windows11Pro Illustrator29.6
２．グラフツールでグラフを作成
３．変形パネル（ウインドウ＞変形）に値が表示され、編集できる
４．何も表示されない2 votes -
円グラフ作成でサイズが指定した値と異なる
１．Windows11Pro
２．グラフツールを使って円グラフを作成
３．指定サイズの円グラフ
４．50㎜の円グラフが43.287㎜になる2 votes -
Anchor Point tool doesn’t reshape straight segments
Anchor point tool does not allow me to bend the straight line by dragging the path to convert it to curve. is this a bug?
2 votesDirect Selection tool won’t reshape straight segments but move them, but Anchor Point Tool should work on these.
Can you recheck this, please?
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Line Segment tool not working, unable to access
Line Segment tool not working, unable to access
2 votesIs this still a problem for you?
Please share more details on this if yes, please
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Using Pencil Tool results in error
Unfortunately, the pencil tool still doesn't work for me. I received this unknown error, which I've attached a photo of. The only workaround that I've been able to use is by using a 3rd party plug-in (Astute Graphics Sketch Tool) to use instead of the pencil tool. I don't understand why this bug has been so difficult to fix
1 voteHi,
Thank you for reporting this issue. Could you please confirm if you’re able to reproduce it consistently on your end? If yes, it would be very helpful if you could share the exact steps to reproduce the problem.
Regards,
Aishwarya G Gadodia
Illustrator Team
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Scale Tool won't deselect
After scaling a pattern within a shape using shift + back quote key you cannot deselect to accept the changes to the patterns scale. I cannot click on any other tool to get out of the glitch. It only stops when I press control + alt + delete.
1 vote -
Move/Copy doesn’t remember last used settings
When using Move/Rotate tool multiple times, UI 'remembers' last setting (helpful).
When using Move/Copy tool, it not only doesn't remember previous setting, it seems to randomly create new settings (not helpful).
1 vote -
Shift+Dragging an Object doesn’t constrain it
Dear Adobe, if I wanted to nudge an object across the screen with the arrow keys to retain it's current horizontal/vertical alignment I would be designing everything in Microsoft applications. Please, PLEASE, PLEEEEEEAAAAAASE fix the Shift+Drag position constraint, it hasn't worked for over a year, and I'm losing my mind.
1 vote -
Undo deletes more than one history step
Doing undo (Cmd + Z) Illustrator often deletes more than one step and resets the document close to its original/previously saved version.
Illustrator version: 23.0.3
OS: Mac OS Mojave 10.14.41 voteIf you still have this problem happening, please share a test file, the steps needed to get the behavior, and a video recording of it, with History panel opened in view, so the team can reproduce the issue on their side.
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Eraser doesn’t work if I lock an object behind
Whenever I lock an object behind the object I am try to erase I can't erase anything. It is a really annoying bug that needs to be fixed.
1 voteDo you still have this problem?
Can you please share exact steps and/or a short video that demonstrates this problem clearly? It seems like it doesn’t happen anymore in the latest version. Please confirm or deny it.
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Outlines of shapes under top shape showing through fill of top shape
Outlines of shapes underneath top shape are showing through though there is no transparency or opacity settings effected. Top shape is brought forward but it's acting like its transparent to outlines. (images showing problem and transparency settings attached)
1 vote
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