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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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279 results found

  1. Dragging new objects

    When dragging in a new shape, it does so at an angle

    1 vote

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  2. 1 vote

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  3. Constantly Crashes while opening file in newest AI v23.0.2

    Repeated Crashes while trying to open AI file
    Unistalled and Installed again
    Issue persists

    Operating System Windows 10 Home 64-bit Operating System, x64-based processor
    Processor Interl(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.60 GHz
    Installed RAM 8.00 GB

    Illustrator version 23.0.2 (64-bit)
    SYSTEM INFO attached

    1 vote

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  4. Holding pen tool only two options pops up

    While on holding pen tool no add anchor points there

    I searched whole pannel but did not get. You will better understand me when you find in the attachments below.

    Plz let me know if i am wrong

    Thanks

    1 vote

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  5. Whenever I use my Pen tool now, wherever I hold the tool, doesn't allow me to click at that spot, it will draw 1cm above/below my click.

    Whenever I use my pentool now, wherever I hold the tool, doesn't allow me to click at that spot, it will draw 1cm above/below my click. pleaase fix thiiiissss gliiiiiitch!!!!!!!

    1 vote

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  6. resize does not respect the homothety

    1) It is impossible to draw a specific object
    If we write 100 x 100 pt in L and H. This draws: 101,172 x 100,657 pt
    It's not accurate and not square !!

    2) Having the box "keep proportions V and H" checked.
    You can not write 200 pt in H and keep the proportion respected.
    Example I type V = 200 pt. He writes me V = 202,172 pt and H = 203,292 pt

    Still not accurate and not square

    It's a disaster, because gradually, while working and constantly changing the sizes of these objects, everything becomes oval and…

    1 vote

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  7. Expanded pucker/bloat effect is a circle or ellipse in SVG

    Windows 10, Illustrator 23.0.1

    1. Create a circle or an equilateral rectangle.
    2. Apply the Pucker & Bloat effect; either one will do.
    3. Expand appearance. Check that the effects are now regular paths.
    4. File > Save As > SVG Result: Either check the saved SVG or view the code. The shape that was a circle will be generated as a circle, the rectangle will be an ellipse.

    Expected result: The SVG displays the paths as they appear in Illustrator.

    1 vote

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  8. What video formats can we upload to bug requests?

    I used to be able to upload videos to the bug reports but now no matter what format I seem to choose, I get a note that the format cannot upload. Furthermore, the bug report gets posted anyway without notice so if I try to upload a different format the post is double posted.

    Can you please tell us what types of formats are allowed?

    Can you change the bug report form so that when an unsupported video format is selected there's a warning or indication before pressing the post idea button OR if an unsupported format is selected and…

    1 vote

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    We receive videos in form of .mov, .mp4 and at times even .mpg.
    This portal allows attachments up to 50 mb and you can use any format for it. Is it possible there is a software or an browser extention that is troubling you. Can you please try this bug form from another browser or computer.

  9. Recent change to transform function is anti-intuitive.

    I have used Illustrator since version 1.11 and the shift key has always been used to constrain angles and proportion in drawing and transforming. suddenly without notice in the latest upgrade the shift key has to be used to FREE transform and the default in the transform function is to maintain proportion or constrain movement to 45 or 90 degrees. This is against the habits of 30 years use. I have also noticed that in the Option>scale function the highlight which used to default to the angle value no longer does so requiring addition keystroking. Not helpful.

    1 vote

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    Uhm, the Shift does not behave like this now, and even in Photoshop they decided to give a legal option to change it back.


    As for the Scale and Rotate dialogs not focusing the filed with the value — also fixed.


    Please comment back if you still have these problems.

  10. Turn Sensei Off and Presets

    Sensei is making my life ****...what it thinks I want to do is not what I want to do, as such the bug I want to report is my "turn sensei off" button is hidden. For example when using the puppet tool I have to now delete all the pins Sensei thinks I want before I can do the thing I actually want to do making the task longer than it needs to take. That's just the latest (five minutes ago) example of how Sensei is messing up day. Give us a checkbox in preferences to turn Sensei off.

    Presets…

    1 vote

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    There is already a preference to turn off the Sensei feature that you spoke about. Go to preference , go to general tab and turn off the checkbox “Enable Content Aware Defaults”. This is the last option on the second column.

    Units are part of presets so each time you create a file using a preset it will create using the units that was saved in the preset. To workaround this what you need to do is follow the following steps:
    1. Press CTRL+N or CMD+M – depending on your platform
    2. Select the preset of your choice e.g. A4 / Letter etc…
    3. On the right pane change the unit to your choice like inches.
    4. Create your file
    5. The next time you come back to this file new dialog you should have this preset in your recent tab

  11. Preview in properties panel does not work for changing values via arrow keys

    When changing the line width in the properties panel via arrow keys, the preview is not updated!

    In appearance panel it works OK

    How can I get back this behavior?

    https://feek.d.pr/4rqMHZ.gif

    1 vote

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  12. No swatches showing for any panels

    When I open up a file using the open with option inside of Windows explorer, my swatches are always empty no matter what panel I'm using. Colors panel, etc. The only way it doesn't seem to have this bug is if I'm inside of Adobe Illustrator and I open a file from inside of the program. This is very inconvenient.

    1 vote

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    This is working as expected. You have opened a png file and since a png file will not have Illustrator swatches it does not show up.
    If you create a new Illustrator file will then see Illustrator swatches. Once you have created a new Illustrator file you can place the png file inside it.

  13. Interacting with properties panel can make app require force close

    MacOS 10.14.1
    Illustrator 23.0.1

    Clicking on options in the 'Properties' palette, then clicking outside the resulting dialog can make the app become mostly unusable:

    • Menus are greyed out
    • any menu function can't be done, including save and quit
    1 vote

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    Hi David,

    This happens, when you open some menu while a panel pop-up is still open. Since you had the fill popup open from properties panel, when you clicked on menu, so its grayed out.
    You need to close the popup first to open the menu.

  14. No icon - can't recognise file type.

    Latest build Windows 10 with Ai 23.0.1 can't recognise the file and keeps asking what to open with. Additionally the icon is missing on all ai. files.

    1 vote

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    Please reinstall Illustrator. The functionality that you are referencing comes from the Windows operating system and re-associating file types using the Windows operating system should solve the issue.

  15. Wrong font preview for RTL languages

    There are a few problems with the new fonts preview in the last version of Illustrator.
    1. Even though 'Selected Text' preview option is selected the preview shows first five Hebrew alphabet letters instead.
    2. This happens weather the text box is selected or the text itself.
    3. Sometimes the 'Selected Text' preview is shown. In those cases it's shown backwards (LTR instead of RTL).

    This happens in spite of the fact that the text box is marked as a 'Hebrew' one and 'RTL Arabic' digits is selected.
    I'm using a Mac running OS X 10.13.6 High Sierra.

    1 vote

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    Hi Eli,

    Not all the fonts have all the glyphs available with them to show the preview. For the fonts where glyphs are not available, we show the default sample preview (that’s why you get first five glyphs for those fonts)

    Hope This helps.

    Thanks
    Anish Kumar
    Illustrator QE

  16. stroke

    Stroke panel does not work correctly. No details are shown and only after multiple workspace changes, does it sometimes appear.

    1 vote

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    Thanks for contacting us. your panel is in collapsed state. Please click on double arrow button to expand the same.

    Thanks
    Anish Kumar
    Illustrator Team

  17. No de-selection of gradient Point / Appearance panel behaviour in AI23

    If I edited a gradient point once, the selected point stays selected forever. I is possible for me to select another gradient point, but not de-select the point.

    Why would this be necessary?
    Because, when I edit some stacked layers of gradients in the appearance panel (what I do very often), the editing of the gradient hides the complete appearance, showing only the highlighted color swatch of the gradient point in the appearance panel.
    The only way to get the whole appearance visible again in the panel, is to swith to another tool (i.e. selection tool). This is very time…

    1 vote

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    Hi Marek & Dllyana,

    Thanks for sharing this issue,Illustrator team really appreciate this.
    You can deselect the selected color stop via Escape key when you are in gradient tool. I hope this works for you as a workaround to deselect the selected color stop.

  18. You took away the highlighted outlines from when I select and create objects

    I cannot see the outlines highlighted on anything I select, this has ruined my ability to use this program.
    I tried going into preferences and selecting the option for showing anchors when I select and it did not work either.

    I want the old version back, this is useless, PLEASE STOP CONSTANTLY UPDATING THIS PROGRAM

    1 vote

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    Sorry to hear that you are facing this issue. Looks like you have ‘Show Edges’ option disabled. Goto View→ Show Edges and it will enable the outlines.

  19. 2019 update. Worst update ever! Why? Why did you move and change all the tools?????? None of them make sense or are intuitive anymore.

    Worst update ever! Why? Why did you move and change all the tools?????? None of them make sense or are intuitive anymore.

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    Illustrator provides two tool panels now: Basic (chosen by default) and Advanced (with all the tools, including plugin ones). This change was made to make Illustrator less clumped form the beginning and ease the learning process. You can read more about this here: https://helpx.adobe.com/illustrator/using/tools.html

    You can also access all the tools from the 'drawer' menu, by clicking the button with three dots at the bottom of any toolbar.

    As always, Ai doesn’t care much about our settings, and this time they forced this changes for everyone, not explaining the change directly in-app. Hope this gets improved.

  20. 1 vote

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