Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
400 results found
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2 votes
Illustrator 製品フィードバックへのご協力ありがとうございます。
ご報告いただきました内容につきまして、以下の内容の詳細をお教えください。
1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
2, 問題が発生したときに実行していた手順
3. [再現検証用] Illustrator ファイルまたはムービー書き出しは複数のメニューや設定がありますので、再現検証のために追加情報をお願いいたします。
よろしくお願いいたします。
Illustrator チーム
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フリーズする
os...Windows 10 Pro
バージョン：2022最新版。
描画作業をしていると突然フリーズして落ちる。復元されない。（2020版では、復元されたのに）仕事が進まなくて困っています。
2 votesIllustrator 製品版フィードバックへご協力いただきありがとうございます。
ご報告いただいた内容の詳細が不明ですので、詳細をお知らせください。
最初にお願いがございます。
「Illustrator 2022」は、先日、安定性の向上をおこなったバージョン「ver.26.0.1」を一般リリースいたしました。
ご報告いただいた現象について、この最新バージョンで再現するかをご確認ください。もし、同じように再現するような場合は、以下の質問にお答えください。
1. マシンのハードスペックをお教えください。
2. どのようにデータを作成し、どのような操作でフリーズするのか、再現手順をお書きください。
3. 再現データがあるようでしたら、検証用にご提供ください。お手数をおかけいたしますが、よろしくお願いいたします。
Illustrator チーム
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1,macos10.15.7 Illustrator26.0 PhotoshopEPS形式画像を配置すると指定したサイズにならない psd形式は問題ない
この現象は、以前のバージョン CC2021までは発生しませんでした。
解決策がありましたらお教えください。
Windowsでは未確認です。2 votesIllustrator 製品版フィードバックにご協力いただきありがとうございます。
ご報告いただいた「PhotoshopEPS 画像を配置するとサイズが大きくなる」という現象ですが、再現できませんでした。
Photoshop の画像解像度ダイアログで「幅、高さ、解像度」が同じデータを各種画像形式で保存し、Illustrator 2022 に配置した場合は、同じサイズで読み込まれています。
いくつか質問させていただきます。
1. Illustrator 2022 では、全ての Photoshop EPS 画像ファイルで同じ現象が再現しますか？ （リンク、埋め込み）
2. Illustrator 2021 で新規ドキュメントを作成し、同じデータを配置しても問題ありませんか？
3. 各画像データを Photoshop で開いて画像解像度ダイアログで確認しても、同じサイズ設定ですか？
4. 確認しても「幅、高さ、解像度」が同じ画像データにも関わらず、やはり Illustrator への配置サイズが変わってしまうようでしたら、問題のデータを検証用にご提供いただけますか？
以上、お手数をおかけいたしますがよろしくお願いいたします。
Illustrator チーム
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Align to Artboard when starting up
When you first start Illustrator up in the newest version 25.4.1 the Align to Artboard mode will switch to Align to Selection if multiple objects are selected. If you select Align to Selection and then Align to Artboard the issue will not happen and only happens when the program is first launched. Once you have gone to selection and then back to artboard the issue will not happen again.
2 votes -
2 votes
製品フィードバックへのご協力ありがとうございます。
ご報告いただいた「不明なエラーで保存できない」という現象ですが、詳細情報が不明なため、検証ができませんので、追加情報をお知らせください。
バグを報告する際は、以下の内容を詳しく記載していただけますと、検証を行うことができますのでご協力ください。
1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
2. 問題が発生したときに実行していた手順や操作
3. 想定していた結果
4. 実際の結果
5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。お手数をおかけしますが、よろしくお願いいたします。
Illustrator チーム
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Screen goes white as soon as I draw something
As soon as I open an Illustrator document and draw or touch an object, the screen goes white. I switch between gpu and cpu rendering, nothing changes.
M1 MBP, newest os and illustrator version, not the beta or pre version, rosetta 2 mode.
2 votesThe team is aware of a similar looking issue, where this is due to Anchor Point Size preference set to Max value. Please check if changing it from Max to any other value resolves this and comment back.
The investigation continues to get the root cause of this preference corruption.
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Overprint Setting & colour settings
Issue one
Overprint can’t be applied to groups. Individual objects within that group remain unset to overprint, even though the tick box claims it’s overprinting — it is not. This is misleading & downright dangerous.Furthermore, the color issue shown in the video. Your objects should not do that, it again expands the risk for error. Basically all the print sensitive setting in AI latest version have stopped functioning logically, if you ask me & really up the risk for errors in print. Never mind that going through all objects individually is tedious & unnecessary, it prolongs the process &…
2 votes -
What's new notification
Can i please have an option to make it go away
2 votesIf you have a persistent notification you can’t hide, please share a screenshot of it
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Stroke weight defaults to 10pts on oversized custom Artboard
If I create a new document one of the standard sizes, say Letter... then draw an object and apply a stroke... the stroke size defaults to 1pt as it should. However, if I define a new custom oversized artboard, say 500 inches square, then draw and object... when I apply the stroke, the size defaults to 10pts.
2 votesDoes it behave any better in the latest Ai builds?
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Pasting and moving deletes blur and brushes
On iMac Mojave 10.14.6 the Illustrator Update 24.2.3 is very glitchy. When pasting and moving artwork it deletes Gaussian blur and brushes from pasted artwork so then I have to redo all the work again by selecting and clicking on the appearance (see pics 1 and 2). Also when reflecting an object it defaults to an angle and not flipped as normal. Please fix, thanks.
2 votes -
when highlighting text and shift + eye dropping to get text colour only
This action produces random results (like the text has two colours on it)
2 votes -
Elements disappear and get pixelized when zooming
When zoom in or out some elements get pixeled or disappear.
2 votes -
Duplicating an Artboard with art on it and then Undoing it, causes crash
if you drag and artboard with art on it while holding option to duplicate, it duplicates fine, but if you Undo, the duplicated artboard remains and you can't delete. sometimes if you try and select the artboard illustrator will crash. the only way to update is to reopen the affected file.
2 votesHi, Fernando, thanks for reporting the issue.
Since we are not able to reproduce the issue in house, kindly provide the following information to nail down the issue further: the machine details, the Illustrator version with which the issue is happening, the test file, and test steps to help us reproducing the issue.
It would be very helpful if you can provide the video recording to reproduce the steps. Kindly share the above details ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of mail.
Regards, Pooja Garg, Illustrator Team
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選択したオブジェクトのバウンディングボックスが表示されない
オブジェクトを「選択ツール」で選択した際に、拡大縮小をするためのバウンディングボックスが表示されません。
illustrator 24.0.1 で発生し、illustrator 23.1.1 では発生しません。
利用している環境は、macOS Catalina 10.15.1 です。
2 votesHi,
Sorry for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue.
Please help us in isolating it further. We would need you to check
1) Is this Issue still happening on your machine?
2) If yes, Kindly provide some video, Test file(Via File→Package) & some steps with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.
3)Please ensure under Menu Entry View→Show Bounding Box is on.Thanks and Regards
Ankit Goyal
Illustrator Team -
Stroke stays black even when changing colour
Stroke stays black even when colour is changed. Only way to make it another colour is to expand appearance, which means losing original unless saved off the artboard
2 votesProbably it’s the same problem as this one, and you have accidentally created a complex appearance either for the layer or the path. You have to open the Appearance panel and study the stack of attributes.
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All tools and actions are slow and lagging, random selection in Ilustrator 2020
All tools lagging. cursor selects items randomly and drags them around when non having been selected. Illustrator 2020 CC installed
2 votesWe need more details to repro this issue. Please provide the following details
- Screen recording of the random selection and tool/cursor lagging
- System Information (Illustrator Help menu > System Info and OS system information)
- Is this issue happening before AI 2020 releasePlease send the above details to sharewithai@adobe.com
-Rama
Illustrator Team -
Gradient issues: annotator jumps and changes direction on object hover
2 problems in CC2020 on Mac OSX 10.15.1:
1. Gradient annotator doesn't show on expanded shapes
2. gradients inconsistently applying -- see attachment2 votesHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
2) Is this file specific or happens with any object in a newly created file also?
3) Kindly share your preferences folder with us in a zip File
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 SettingsKindly share the requested information at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Character Panel Typing Font Names Manually Issue
When trying to type certain font names manually in the first field the placement of the letters jumps to the wrong spot.
When I type "Arial Bold", "Arial Regular", or "Cooper Black" the cursor or text placement seems to fail and not type the text in order from left to right. I saw one other post here with a similar issue but it could not be reproduced. This is the first time I have seen this so far on the new Illustrator CC 2020. After typing the "o" in "Arial Bold" the letters end up typing to the left of…
2 votesHi All,
Apologies for the inconvieniecne caused to you due to this issue but we are not able to reproduce the issue at our end.
To nail down the issue further we would like the following information from your end :
1) Setting in the font search dialog – (“Search Entire Font Name” or “Search first name only”)
It would be really helpful if you could provide a short video having steps to reproduce the issue.Share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Text shifts to the left when updating in new version 23.1.1
When updating the text (created in old version 22.1 ) on new version 23.1.1 the text shifts to the left. This is very annoying.
2 votesIf you ever encounter a problem like this again, please send the document to sharewithai@adobe.com, so the team can review it
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Appearance is not applied when opening a file
macOS Mojave 10.14.6 Illustrator 23.0.6
Model Name: MacBook Pro
Model Identifier: MacBookPro13,3
Processor Name: Intel Core i7
Processor Speed: 2.6 GHzConditions for failure
1. Illustrator Preferences / General [Show The Home Screen When No Documents Are Open] Put a check.
2. Show Links Panel. Links Panel Options [Thumbnail Size] Select other than None.
3. The Place image format is EPS.
4. Open a file with the Home Screen displayed.2 votes
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