653 results found

1. Panning at high zoom levels appears blurry

   The issue that previously occurred and was resolved has reappeared in the latest version. I have attached the previous link and details. I kindly request a prompt resolution.

   https://community.adobe.com/questions-652/document-work-area-appears-blurry-repost-814442

   ---

   If you drag to work with the preview enlarged, the work area preview will look blurry.
   The more you zoom in, the more severe the symptoms are.
   There wasn't until the last version of 2023, but it came up at some point.
   Due to the nature of the work, there are many cases where the work is small, so it is enlarged and modified.

   It's quite disruptive to the workflow. Please fix it quickly Adobe…

   Below are the things I've done before.
   Attached is the video as well.

   <Things I've tried>
   - Upgrade computer RAM, cpu, graphics card
   - Check on 3 computers
   - Initialization
   - Initialize configuration settings
   - rename and reset folders in %appdata%
   - Check after installing an earlier version of illustration
   - Check after installing the latest illustration version
   - Upgrade/downgrade graphics card drivers to the latest
   - Turn off gpu acceleration (not a fundamental solution)
   - Check Windows Update
   - Update/Remove and reinstall the Wacom driver
   - Check by file capacity (at least one letter appears in the blank document. No matter file size.)
   - Pixel Preview settings has always been unchecked
   - The file path is local, not server.

   People who have experienced the same symptoms,

   why don't you form a league with me? ¯_(ツ)_/¯

   Don't say turn off gpu perfomence ☹☹☹
   I upgraded my graphics card to the latest to take advantage of gpu.

   A Korean representative has confirmed that the illustration is defective.

   https://community.adobe.com/t5/illustrator-discussions/%ED%94%84%EB%A6%AC%EB%B7%B0-%EB%B8%94%EB%9F%AC-%ED%98%84%EC%83%81/m-p/15090468?profile.language=ko

   don't encourage me to chat. They don't know the answer either. Just fix it quickly.

   ---

   Sentences with a translator, not as smooth as locals.
   I ask for your understanding if you felt bad.

   The issue that previously occurred and was resolved has reappeared in the latest version. I have attached the previous link and details. I kindly request a prompt resolution.

   https://community.adobe.com/questions-652/document-work-area-appears-blurry-repost-814442

   ---

   If you drag to work with the preview enlarged, the work area preview will look blurry.
   The more you zoom in, the more severe the symptoms are.
   There wasn't until the last version of 2023, but it came up at some point.
   Due to the nature of the work, there are many cases where the work is small, so it is enlarged and modified.

   It's quite disruptive to the workflow. Please… more

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   Need More Info  ·  2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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2. Transparency Lost in After Effects When Importing v30 AI Files

   Transparency Information Lost When Importing Illustrator v30 AI Files into After Effects 2026

   Environment:
   - Hardware: MacBook Pro 16-inch (November 2023), Apple M3 Pro, 36GB RAM
   - OS: macOS Sequoia 15.7.4
   - Illustrator version with issue: v30.2.1 (2026)
   - Illustrator version without issue: v28.7.10 (2024)
   - After Effects version: 2026

   When an .ai file saved in Illustrator 2026 (v30) is imported as footage into After Effects 2026, transparency information — including blend modes, opacity settings, and effects such as drop shadows — is lost or ignored. Affected layers render as fully opaque.

   Re-saving the identical artwork in Illustrator 2024 (v28.7.10) and importing that file into the same After Effects project resolves the issue completely.

   This suggests that a change in the .ai file format or internal data structure introduced in v30 is no longer being parsed correctly by After Effects' AI importer.

   Saving from v28.7.10 is a confirmed workaround, but this should not be necessary.

   Is there a known fix? Is this a confirmed bug?

   Thank you for the continued development of Adobe Illustrator. I am a professional graphic designer working in prepress and print production, and I greatly appreciate the dedication your team puts into this product. I would like to report what appears to be a compatibility regression introduced in Illustrator v30.

   — Reported by I'm John

   Transparency Information Lost When Importing Illustrator v30 AI Files into After Effects 2026

   Environment:
   - Hardware: MacBook Pro 16-inch (November 2023), Apple M3 Pro, 36GB RAM
   - OS: macOS Sequoia 15.7.4
   - Illustrator version with issue: v30.2.1 (2026)
   - Illustrator version without issue: v28.7.10 (2024)
   - After Effects version: 2026

   When an .ai file saved in Illustrator 2026 (v30) is imported as footage into After Effects 2026, transparency information — including blend modes, opacity settings, and effects such as drop shadows — is lost or ignored. Affected layers render as fully opaque.

   Re-saving the identical artwork in Illustrator 2024 (v28.7.10)… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  Illustrator Engineering responded

   Hi,

   
   

   Thank you for reporting this issue. Could you please try reproducing the workflow on the latest version of Illustrator (v30.3) and let us know if the issue still persists?

   
   

   Thanks,

   Illustrator Team

3. Discover panel not working

   The discover panel and tutorials are not working,

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   Need More Info  ·  1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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4. Windows Explorer freezes when Saving As PDF

   • Fresh install of Windows 10 Pro. Fully up-to date (as of Feb. 27, 2026). DXdiag attached.
   • Illustrator 30.2.1 (64-bit) ** Only Illustrator and Photoshop installed (via Creative Cloud application)

   1. Open AI file
   2. Save as.. PDF
   3. Choose a PDF option, click Save
   4. Click Windows Start Menu icon (or any other icon on the task bar) - Windows task bar (explorer.exe) will be unresponsive
   5. To remedy, Ctrl-Alt-Del and open Task Manager -> Right-click Windows Explorer -> Restart

   I literally have to do this every time I start Illustrator. It then seemingly stay stable for awhile, but then will randomly lock up Windows Explorer again after working for awhile. It seems to most often happen when using the Type tool, and clicking on other parts of the Workspace.

   This is infuriating, and has caused me to entirely reinstall the Operating System to try to find a remedy. Nothing has worked.

   • Fresh install of Windows 10 Pro. Fully up-to date (as of Feb. 27, 2026). DXdiag attached.
   • Illustrator 30.2.1 (64-bit) ** Only Illustrator and Photoshop installed (via Creative Cloud application)

   1. Open AI file
   2. Save as.. PDF
   3. Choose a PDF option, click Save
   4. Click Windows Start Menu icon (or any other icon on the task bar) - Windows task bar (explorer.exe) will be unresponsive
   5. To remedy, Ctrl-Alt-Del and open Task Manager -> Right-click Windows Explorer -> Restart

   I literally have to do this every time I start Illustrator. It then seemingly stay stable for awhile, but then will randomly lock up Windows… more

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   Need More Info  ·  5 comments  ·  Performance  ·  Delete…  ·  Admin →
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5. Changing the Japanese font in the Type tool does not update it.

   macOS Tahoe 26.2
   Adobe Illustrator (Desktop version) 30.2.1

   Changing the Japanese font in the Type tool does not update it.
   This occurs even when "Enable missing glyph protection" is initially set to OFF and no other settings are changed.

   This does not occur in macOS Vetura13.7.8

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   Need More Info  ·  6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. Linked transparency ignored in document color mode CMYK

   I've noticed that, at least as of Illustrator version 30.1, transparency in linked files is ignored while the document color mode is CMYK and the View Preview mode is GPU. It does not seem to matter if the original is in CMYK mode or not.

   To reproduce the issue, create two Illustrator documents. In the first, draw a few objects on the artboard, setting the transparency for a few of them to anything noticeably different, and save it as Test1.ai. On the second document, set the document color mode to RGB, set the View Preview mode to GPU, and place a linked file of Test1.ai. It should look normal, as designed. Now, change the document color mode to CMYK and notice how any transparency becomes ignored. However, the second document will export or print the design correctly. You just cannot Preview it correctly using the GPU.

   I tried to post the Illustrator files to test with. But, UserVoice crashes whenever I try it.

   I've noticed that, at least as of Illustrator version 30.1, transparency in linked files is ignored while the document color mode is CMYK and the View Preview mode is GPU. It does not seem to matter if the original is in CMYK mode or not.

   To reproduce the issue, create two Illustrator documents. In the first, draw a few objects on the artboard, setting the transparency for a few of them to anything noticeably different, and save it as Test1.ai. On the second document, set the document color mode to RGB, set the View Preview mode to GPU, and place… more

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   Need More Info  ·  0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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7. Save as opens an empty window

   When I try to SAVE AS, an empty window pops up with no options to save or navigate. This just started happening with the last update.

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   Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. I can't use and control the mouse
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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Zuher, please provide more information. Record a video, provide a test file or specific steps if there are specific actions needed, mention your OS and hardware details, the version number, so that the team could try to reproduce the problem at their side.

9. Acrobat PDF File Format error when saving .AI documents. The size of the passed callbacks struct is wrong.

   Illustrator 30.0 (64 bit.) windows 11 recently loaded then I updated to 30.0. since then 99 % of the time I open my current .AI files to update them and save them, I receive this error which I can't fix. The only way to bypass it is the save to the downloads folder and then over write the original unsaved file with the new version. This is affecting my production time, so it is quite urgent. It could be a setting but as I don't understand the message I can't fix it.

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   Need More Info  ·  0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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10. GPU glitch / flicker / spinning wheel lag while moving artboards (since Illustrator 29.8.3 - 30.0)

    There is an annoying bug with GPU glitch / flicker / spinning wheel lag while moving artboards (since Illustrator 29.8.3 - 30.0)

    1. Choose artboard tool
    2. Move artboard

    glitch and laggy movement

    How to fix this?
    (It is absolutely NO option to turn of GPU ussage!)

    iMac Pro 2017
    Prozessor 2,3 GHz 18-Core Intel Xeon W Grafik Radeon Pro Vega 64 16 GB
    Speicher 128 GB 2666 MHz DDR4
    macOS Sequoia 15.7.1

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    Need More Info  ·  3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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11. Preview issues with Home recent files and Placed files not properly showing all artwork.

    Home recent files not populating with updated artwork previews. For example: I use a personal file template, make changes, save as new, and the new file does not populate an updated preview on the home screen. Second, when placing an AI file in another AI file some of the assets are missing in the place file and/or moved and distorted - even though when I open the original file everything looks fine.

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    Need More Info  ·  1 comment  ·  Other...  ·  Delete…  ·  Admin →
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12. Include SVG code is not working

    I used to be able to copy and paste from Illustrator into Figma without any issues. Then, vector icons started getting pasted as images. After contacting Figma support I was told I need to check the Include SVG code in the Settings - Slipboard handing panel. It worked for a few weeks and as of today it stopped working even though the box is checked.

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    Need More Info  ·  1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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13. App Lag when using Recolor

    I am working with Adobe Illustrator 29.7.1 on Windows.
    When using the Recolor dialog the app stops responding to any command or action I take outside from the artwork display.
    The app also doesn't inform me if there is a crash or that the app is not responding.
    Thanks in advance

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    Need More Info  ·  3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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14. Fonts not showing after update to 29.8

    Intermittent issue there are only a handful of basic fonts avaible to choose from (myriad, arial and a couple others) where as I have thousands installed.
    Have downgraded to previous veriosn of illustrator for now (29.7.1) and it works again fine

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    Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. Extremelly laggy experience

    I have i9 14th gen CPU, 64 GB Corsair vengeance RAM , a 5090 RTX.. still my illustrator lags like crazy... It runs 10X smoother in my mac with M1 pro chip and 16GB RAM! This is soo annoying, I loose hours daily because of this lag...

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    Need More Info  ·  2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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16. Installed Fonts not showing

    Previously installed fonts not showing anymore. Says the fonts are missing but it worked previously and maybe 1 in 10 times it will have no error and the fonts will show. These fonts exist on my PC so it's not a cloud issue as far as i can see.

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    Need More Info  ·  3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. 割注指定の文字と通常の文字の間のカーニングおよびトラッキングができない

    「割注で2段に指定した文字」と「通常フォントサイズの文字」の字間をカーニングおよびトラッキングで広げることはできますが、詰めることができません。環境設定でトラッキング「100/1000em」で設定もしています。割注設定している文字の字間は詰めることはできるのですが…。

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    Need More Info  ·  2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. Applying a material to an extruded object says it’s not enough RAM

    I apparently don't have enough RAM to do this. I'm trying to add a material to the border of the left file, it's a fill not a stoke... I have 96GB of RAM.... I am apparently using 26GB of memory. 70 Gb of RAM Should really be enough for almost anything I would think. Please let me know if there's a way I can use these tools if not I'll have to go back to my client and say "Adobe can't do it" once again.

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    Need More Info  ·  1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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19. Text style in a mess when editing text. They appear ok in Preview mode. I can't complete the task or job.

    I am trying to edit this text in illustrator 29.7.1. Each time a type, make an amendment to the existing text it scrambles all of the settings and messes everything up (please see screenshots of before and after). I've tried to output to PDF but this also displays in a mess. Please let me know if there is a fix so I don't have to abandon this job and start again. Thanks, D

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    Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. AI2025 v29.7.1 bug: SVG 1.1 is not accurately rendering

    AI2025 v29.7.1 bug: SVG 1.1 is not accurately rendering vector files. Even upping the decimal places, it's downsampling vectors and oversimplifying more detailed curves. Reverting to SVG 1.0 works fine. Please fix this!

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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