Save as opens an empty window
When I try to SAVE AS, an empty window pops up with no options to save or navigate. This just started happening with the last update.
Steven Reed
shared this idea
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Connor Roberts
commented
Hi Steven!
My name is Connor and I am a software engineer who works on the Save As functionality in Illustrator. I have some additional information that may help in resolving the problems you are seeing.
First, I’d like to check your network settings. Our network guidance page was recently updated (please see: https://helpx.adobe.com/enterprise/kb/network-endpoints.html), and it now says that shared-components.adobe.com must be allowed through all firewalls and DNS filters.
Please confirm or ask your IT Administrator to confirm that this sub-domain is allowed for all Adobe applications used in your organization.Second, please try opening the Asset Browser in a few other Adobe products. We want to know if adobe.com/files loads correctly in your computer’s default web browser (Safari on macOS, Edge on Windows).
Also, please check if the Files tab opens correctly in the Creative Cloud Desktop app. A screenshot of the steps is included below if needed.If one or both of these tests fail, it likely means the issue is caused by your network settings.
In addition to verifying network configurations and firewall settings, please ensure that the following process on your operation system is allowed to operate unencumbered/not blocked:
Windows: "msedgewebview2.exe"
Mac OS: "Adobe Illustrator 2026 Web Content"I want to assure you that our Engineering team is actively looking into this problem and intends to resolve it as quickly as possible. We apologize for the inconvenience and frustration it may have caused.
Thank you!
-Connor