178 results found

1. Illustrator 25.3.1 Increase Text with Shift Option Broken

   When I hold down shift and option key to expand text it won't enlarge the text.
   Not sure what I am doing wrong or if this is a bug. Would be super helpful if your team were to fix this issue if it were a bug.

   Thank you for all that you do.

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting this issue, Illustrator team really appreciate this.
   Unfortunately we are unable to reproduce this issue in house.

   Can you help the Illustrator team to isolate this issue further so that we can nail this down?
   1)Kindly provide small video describing the issue , Test file(Via File→Package) with which you are able to reproduce this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

2. 合成フォント使用時に、欧文書体のベースラインがずれる

   1. macOS Catalina 10.15.5 Mac mini (2018) プロセッサ／3.2 GHz 6コアIntel Core i7 メモリ／16 GB 2667 MHz DDR4 グラフィックス／Intel UHD Graphics 630 1536 MB

   Adobe illustrator 2021(25.2.1)

   2.問題が発生したときに実行していた手順
   和文と欧文で合成フォントを作成。
   今回は「TBゴシックstd」と「Berthold Akzidenz Grotesk」を使用。
   Berthold Akzidenz Groteskのサイズを112%、ベースラインを-2%に設定。
   テキストをアウトライン化時に発見。

   3.想定していた結果
   普通にアウトライン化される。

   4.実際の結果
   GPUプレビュー使用時に合成フォントの欧文ベースラインが正しく反映されて表示されない。
   検証したところ、フォントサイズ24ptまではベースラインの数値が反映されず0%で表示。25pt以上でズレて表示される。
   25ptで一番顕著にズレが発生し、フォントサイズが大きくなるにつれてズレ幅が少なくなっていく。
   アウトライン化すると表示からズレて、（おそらく）ベースラインに入力した数値が反映された位置でオブジェクトになる。

   入稿時などにアウトライン化する際にズレが発生するため非常に危険です。

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Need More Info  ·  PCM Maro responded

   こちら「合成フォントで欧文フォントのベースラインが正しく反映されない」という問題ですが、ご報告いただいたフォント以外の組み合わせの合成フォントで再現いたしますか？
   他のフォントで検証しておりますが、再現できませんでした。

   お手数をおかけしますが、ご確認くださいますよう、よろしくお願いしたします。

   Illustrator チーム

3. 作成したガイドレイヤーを削除すると、消えずに増える

   1. macOS(Mojave 10.14.6) Illustrator2021(25.2.3)およびIllustrator2018頃から 2.レイヤーパネル上で作成されたガイドレイヤーを削除。 (この時のガイドレイヤーは同一環境で作成された.Aiデータの場合も、別環境で作成された.Aiデータの場合も含みます。また、削除に関してもレイヤーパネル下部ボタンでの削除、キーボードのdeleteを使用した場合どちらも含みます。）
   2. ガイドレイヤーが、通常のレイヤー同様に削除される。
   3. ガイドレイヤーは削除されず、何も描画されていないように見える空のレイヤー(レイヤー名はガイドレイヤー)が複製される。元の削除操作を行ったレイヤーは複製されたレイヤー同様に何も描画されていないように見える空のレイヤーになる。再度、複製されたレイヤーと元の削除したいレイヤーをレイヤーパネル上でまとめて選択し削除すると通常通りに消える。
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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Need More Info  ·  PCM Maro responded

   製品フィードバックへのご協力ありがとうございます。
   質問がございます。

   Illustrator にはガイドレイヤーという機能がございません。
   検証のために、ご報告いただいたガイドレイヤーの作成方法手順をお教えください。
   よろしくお願いいたします。

   Illustrator チーム

4. ￥マークが文字化けする

   Ai2020で制作したデータだと思います。Ai2021で開いたところ、「￥」が「＼」に文字化けします。

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  PCM Maro responded

   
   

   検証を行っていますが、各バージョンで再現できませんでした。

   最新リリースバージョン「ver.26.2.1」の新規作成ドキュメントで再現されるか、ご確認いただけますでしょうか？

   お手数をおかけいたしますが、よろしくお願いいたします。

   Illustrator チーム

   
   

5. Eraser doesn’t work if I lock an object behind

   Whenever I lock an object behind the object I am try to erase I can't erase anything. It is a really annoying bug that needs to be fixed.

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Do you still have this problem?

   Can you please share exact steps and/or a short video that demonstrates this problem clearly? It seems like it doesn’t happen anymore in the latest version. Please confirm or deny it.

6. Brush touch calligraphy broken

   The calligraphy brush when I go to draw is glitching and failing to work.

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   0 comments  ·  Brushes  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   If you still have this problem, you’d have to share a test file and record the bugged behavior on a video. Please also comment back if it works properly for you now.

7. Linear and radial gradient do not stay true to selected color's value

   Linear and radial gradient do not stay true to selected color's value
   Not an issue in freeform gradient

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   0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Do you have the test fil you can share with the team?

   Please remove anything sensitive from it and leave only the shape with the gradient. Do not move it into another doc or make sure it uses the same color mode as the original document does.

8. Stroke not aligned with Fill

   Stroke is not aligned with Fill
   When Drawing, the stroke is not rendered on the actual place where it's placed and not properly aligned with Fill

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   1 comment  ·  Brushes  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   It looks like your path using a brush applied to it, and it’s a loose and wobbling brush tip, not following the centerline. The fill knows nothing about the brush tip and strictly follows the vector path, unlike brush.

   To solve the problem, you’d either have to use a different brush and make the path look wobbly at the object level with other means, like Roughen effect, or expand the appearance of the objects and fix the fill manually.

9. Document Setup - Artboard size not showing cursor

   Pre update the artboard size fields (W: and H: fields) after clicking Document Setup button in top toolbar would show cursor position. After updating to 24.2 the cursor is no longer visible. The field will highlight but we are not able to see the cursor position.

   Please allow for cursor to be visible inside these fields.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Jason, is this still an issue in the latest versions of Illustrator? Can you share a short video of how it looks for you, if it is?

10. アプリが終了してしまう。

    Illustrator2020でファイルを保存すると、アプリも終了してしまう。

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:

    1)Kindly provide the machine details and the test file which you are saving in illustrator .

    Kindly share the test file with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks & Regards
    Ankit Goyal
    Illustrator Team

11. scrollbar in the wrong place within panel

    The scrollbar should always hug the right edge of panel independent of panel width. However it does not. Looks messy. Please fix!

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    0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Thanks for reporting the issue .
    We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:
    1)Kindly provide the snapshot of the panel , Screen resolution ,Operating System detail and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

12. Create new file dialog box lags

    When I'm working with multiple files, opening and closing, there are times where I copy an object to a new file. I use Command-N, but the dialog box lags and takes several seconds to show up. Is it trying to connect to something online? Why is there lag?

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi David,

    i am not able to reproduce the issue at my end. Can you please share the following information:

    1. Which OS you are working on?
    2. What is the version of AI?
    3. Have you stared facing this issue recently?
    4. If you are using some other Adobe application, Is it happening in that application as well?

    Thanks
    Anish

13. text wrap image link

    AI 23.0.3 (64-bit) on Windows 10

    Automatic image update (if you change an image outside of AI it will ask if you want to update the image in you AI file) does not work when text wrap is on.
    The image has been masked to a shape then text wrap on this new shape.

    Hopefully this is a simple fix because I don't want to keep turning text wrapping off when I want to refresh the image.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:
    1)Kindly provide Video , Test File via File→package, Steps and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

14. Illustrator font dropdown disappeared despite updating Illustrator

    Hi, my Illustrator font dropdown disappeared. Since then, I've updated it to the latest Illustrator (24.0.1 - 64 bit) but it's still not showing. What's happening? Thanks!

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    Need More Info  ·  Anish Kumar responded

    Hi Hanna,

    Can you please provide the snapshot of the issue you are facing to better understand the problem at our end?

    Thanks
    Anish

15. Opening WMF through Windows Command Line creates distortion

    When opening a WMF in the latest 2020 AI via the Windows command line, e.g.

    "C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\Illustrator.exe" 745-2969563.wmf

    It opens the WMF, but it is distorted as in the attached wmf_distorted.png.

    However, if you open a blank document and import it with File->Place, it renders it correctly

    I appreciate any and all help.

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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:

    1)Kindly provide the test file which you are trying to open in illustrator using command line.

    Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

16. Illustrator v 24 asset export bug with sizing incorrectly

    asset export bug, it does not export assets at the size selected but instead makes them super tiny and unusable. I have had to download the last version before that so that I can use asset export correctly with what I have selected.

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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:

    1. Kindly provide the test file via File→Package which you are trying to export in illustrator

    2. Size at which it was exported

    3. Any Specific format which was used to export viz. PNG,JPEG

    4. Any Anti-aliasing option used during export

    Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

17. Problem recording on the server

    On some files with the 2020 version of Illustrator only I have this error message:
    "The specified network location is not available."
    iMac 27 'of 2015 in macOS 10.13.6
    Mac mini server late 2014 macOS 10.12.6

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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Sorry for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue.
    Please help us in isolating it further. We would need you to check
    1) Are you able to install Illustrator 2020 (24.0.0 or 24.0.1) on Mac OS 10.12.6?
    2) kindly provide Illustrator Version you are using?
    3) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.
    Thanks and Regards
    Ankit Goyal
    Illustrator Team

18. Visual bug

    A small visual bug that seemed to pop up in Illustrator 2020 after using the brush tool. There will be a circle that will appear on the artboard at random places depending on where you are zooming or panning around with the spacebar. You can quickly get rid of it by hitting "Ctrl"

    Microsoft Surface Laptop 2
    UHD Graphics 620

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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    Thanks for posting this thread.

    We are unable to reproduce this issue at our side. Can you please mail to sharewithai@adobe.com with details of the OS & a small video of the issue, so that we can get the root cause of it?

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

19. Export for screens > SVG Exports only some of the artboards.

    MacOS Mojave 10.14.6
    Illustrator 24.0

    When I use the export for screens it doesn't export all of my artboards to SVG. I have 21 artboards and only 8 of them are being exported.

    Is there any workaround for this bug?

    UPDATE: It exports all the artboards but it takes a long long time. Is it normal?

    Thanks

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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Sorry for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue.
    Please help us in isolating it further. We would need you to check
    1) Is this Issue still happening on your machine?
    2) If yes, Kindly provide some video, Test file(Via File→Package) & some steps with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

20. Gradient panel causes bugs

    The gradient panel really makes me nervous. On rare occasions when dropping a color onto a gradient handle to change it, Illustrator suddenly just closes without a warning. Just gone in a split second along with all my work. No auto save. Nothing. It even won't show my recently opened files when I open it back up. This issue also happened the last time Illustrator was updated but then it was fixed. Please fix it again as I'm always SUPER nervous when I have to change settings for a gradient. I have no idea on how to reproduce this, other than just sitting an drag/dropping colors onto the gradient handles and "hope" for it to crash.

    The gradient panel really makes me nervous. On rare occasions when dropping a color onto a gradient handle to change it, Illustrator suddenly just closes without a warning. Just gone in a split second along with all my work. No auto save. Nothing. It even won't show my recently opened files when I open it back up. This issue also happened the last time Illustrator was updated but then it was fixed. Please fix it again as I'm always SUPER nervous when I have to change settings for a gradient. I have no idea on how to reproduce this, other… more

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue
    2) kindly also share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:
    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )

    Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

    Kindly clear your preferences by renaming your preference folder “Adobe Illustrator Settings” at above mentioned location and relaunch Adobe Illustrator . Kindly let us know if Adobe Illustrator still crashes after renaming the preferences.

    Share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue
    2) kindly also share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:
    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )

    Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

    Kindly clear your preferences by renaming your preference folder “Adobe Illustrator Settings” at above mentioned location and relaunch Adobe Illustrator . Kindly let us know if Adobe Illustrator still… more