Hitesh Sharma

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  1. 4 votes
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    Hi,

    Please update to latest version AI 23.0.2 & check that if this issue still persists or not.

    If yes then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

    Hitesh Sharma commented  · 

    Hi Taylor,
    we are investigating this.

    Regards,
    Hitesh

    Hitesh Sharma commented  · 

    Hi Taylor,
    Seems to be typo mistake, since latest update is 22.0.1 not 21.0.1,
    Could you please try save as svg route since export route didn't had this tag previously as well.

    Regards,
    Hitesh Sharma

  2. 2 votes
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    1 comment  ·  Illustrator Bugs » File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Hitesh Sharma commented  · 

    Hi Suzanne
    Thanks for reporting the issue you faced.
    Could you please share the file with us which is causing issue in save as SVGZ.
    Please attach it here or share with us (sharewithai@adobe.com) through mail.

    Regards,
    Hitesh

  3. 8 votes
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    Hitesh Sharma commented  · 

    Could you please share the file you tried with and some recorded animation showing the issue with us (sharewithai@adobe.com)

    Hitesh Sharma commented  · 

    Hi Corrine,
    Thanks for sharing the information
    we would like to know more about the issue.
    could you please check if all artboards are not selected while exporting in the dialogue.

    Regards,
    Hitesh Sharma

  4. 2 votes
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    Hitesh Sharma commented  · 

    Hi,
    Thanks for sharing the concern.
    Are you seeing this issue for every document or with any specific document.
    Please save you preference at some location and try with fresh preference.
    if clean preference solves this issue then share the old preference with us (sharewithai@adobe.com)

    if cleaning preference also not solves this then also please get in touch with us through dropping
    note to sharewithai@adobe.com.

    Regards,
    Hitesh Sharma

  5. 351 votes
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    Hitesh Sharma commented  · 

    Hi Alex,
    Thanks for reporting the concern,
    this is an old behavior, we have logged the concern and tracking with internal id AI-4210302

    Regards,
    Hitesh Sharma

  6. 1 vote
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    5 comments  ·  Illustrator Bugs » Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
    Hitesh Sharma commented  · 

    Please share the logs to sharewithai@adobe.com

    you can mentioned my name in the mail

    Hitesh Sharma commented  · 

    Hi,
    are you seeing this issue continuously.
    Could you please share the CC logs using the instruction given in following article
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    once logs are generated you can try the following,
    * check if you are properly signed in creative cloud application and illustrator both with the same id.
    * relaunch the Creative cloud application using Ctrl+Alt+R

    Hope above helps you.

    regards,
    Hitesh Sharma

  7. 26 votes
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    Hitesh Sharma commented  · 

    This behavior was changed when we implemented place gun for library assets.
    Internally being tracked by AI-4210255.

  8. 1 vote
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    1 comment  ·  Illustrator Bugs » File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    Hitesh Sharma commented  · 

    Hi Joona,
    Could you please share you machine details,
    OS details. and also please try after restarting of your machine since save as does open OS dialogue so editing or creating a folder under OS dialogue is dependent on OS.
    you can also check for folder permissions, it could be possible that you don't have permission to create or rename folder under that directory.

    Regards,
    Hitesh Sharma

  9. 2 votes
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    3 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    Hitesh Sharma commented  · 

    Hi,
    Could you please share the file with us.
    so that issue can be investigated

    Regards,
    Hitesh Sharma

  10. 1 vote
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    Declined  ·  1 comment  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Hitesh Sharma commented  · 

    Thanks for sharing the concern,
    This is how it works,
    for accessing help menu you can click anywhere in AI, this will dismiss windows menu and allow you to check out the help menu.

  11. 116 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Hitesh Sharma commented  · 

    Thanks for reporting the concern,
    we are working on it and tracking through our internal reference id AI-4209983

  12. 83 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Hitesh Sharma commented  · 

    @mikael,
    Could you please share the crash dump with us, so that we can look into the issue.
    crash dump can be collected using steps given in following article,
    https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html

    Hitesh Sharma commented  · 

    Hi Philip,
    Thanks for sharing the concern,
    Could you please tell us, if you are launching Illustrator through document (double click or with open with options).

    Please help us in providing the steps you are taking to reproduce this issue.

    Regards,
    Hitesh

  13. 1 vote
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    1 comment  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Hitesh Sharma commented  · 

    Hi Gabriel,
    Thanks for sharing the concern,
    Are you seeing this issue continuously.
    Could you please share you preference file and try after resetting preference if you are still seeing the issue.

    Regards,
    Hitesh

  14. 1 vote
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    1 comment  ·  Illustrator Bugs » File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    Hitesh Sharma commented  · 

    Hi,
    Thanks for sharing your views,
    Could you please provide us the steps to reproduce the issue, since we are not able to see.
    this will help in addressing the problem.

    Regards,
    Hitesh

  15. 13 votes
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    14 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Hitesh Sharma commented  · 

    Could you please share the Locale info,
    your OS Language and region info and installed Illustrator Localized info (Language).

    Hitesh Sharma commented  · 

    Could you please share the Locale info,
    your OS Language and region info and installed Illustrator Localized info (Language).

    Hitesh Sharma commented  · 

    Hi Edin,
    Thanks for reporting your concern,
    we are not able to reproduce the issue,
    Could you please share the recorded animation so that issue can be reproduced.

    Regards,
    Hitesh Sharma

  16. 1 vote
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    1 comment  ·  Illustrator Bugs » File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    -Rama
    Illustrator Team

    Hitesh Sharma commented  · 

    Hi,
    Thanks for sharing the concern,
    Could you please share the file with us, so that we can look into the issue.
    also if possible share the recorded animation.

    -Hitesh

  17. 1 vote
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    2 comments  ·  Illustrator Bugs » Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
    Hitesh Sharma commented  · 

    Hi,
    are you seeing this issue continuously.
    Could you please share the CC logs using the instruction given in following article
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    once logs are generated you can try the following,
    * check if you are properly signed in creative cloud application and illustrator both with the same id.
    * relaunch the Creative cloud application using Ctrl+Alt+R

    Hope above helps you.

    regards,
    Hitesh Sharma

  18. 1 vote
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    1 comment  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Hitesh Sharma commented  · 

    Hi Luis,
    Thanks for reporting your concern,
    We are not seeing issue with library panel alignment.
    Is the issue is getting reproduced all the time, and it would be helpful if you could share the recorded animation of the issue, so that issue can be reproduced at our end.

    Regards,
    Hitesh Sharma

  19. 1 vote
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    4 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Hitesh Sharma commented  · 

    Steps to generate crash dump are present here
    https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

    Hitesh Sharma commented  · 

    Hi Ric,
    Could you please share the steps (description or recorded animation) you took which causes crash,
    Also it would be helpful if you could share the crash stack with us.

    -Hitesh Sharma

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