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Hitesh Sharma

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17 results found

  1. SVG Export Missing XML Encoding Tag

    14 votes

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    Under Review  ·  14 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Hi Taylor,
    we are investigating this.

    Regards,
    Hitesh

    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Hi Taylor,
    Seems to be typo mistake, since latest update is 22.0.1 not 21.0.1,
    Could you please try save as svg route since export route didn't had this tag previously as well.

    Regards,
    Hitesh Sharma

  2. successful save to svgz

    2 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Hi Suzanne
    Thanks for reporting the issue you faced.
    Could you please share the file with us which is causing issue in save as SVGZ.
    Please attach it here or share with us (sharewithai@adobe.com) through mail.

    Regards,
    Hitesh

  3. Export for Screens .pdf saves all artboards in file

    28 votes

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    17 comments  ·  Illustrator (Desktop) Feature Requests » File Save, Import and Export  ·  Admin →
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    Under Review  ·  Ashutosh Chaturvedi responded

    Asset export dialog does not have this option to export each file as a separate file it only has option on all artboards in one file, range of artboards or selected artboards in the dialog or the whole of document into one pdf file.
    I am moving this request as a new feature request

    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Could you please share the file you tried with and some recorded animation showing the issue with us (sharewithai@adobe.com)

    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Hi Corrine,
    Thanks for sharing the information
    we would like to know more about the issue.
    could you please check if all artboards are not selected while exporting in the dialogue.

    Regards,
    Hitesh Sharma

  4. Illustrator 2018 quits when I save. "Save as" works, but not save. It also creates a temp pdf file.

    2 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Hi,
    Thanks for sharing the concern.
    Are you seeing this issue for every document or with any specific document.
    Please save you preference at some location and try with fresh preference.
    if clean preference solves this issue then share the old preference with us (sharewithai@adobe.com)

    if cleaning preference also not solves this then also please get in touch with us through dropping
    note to sharewithai@adobe.com.

    Regards,
    Hitesh Sharma

  5. Option to export to clipping mask boundaries

    517 votes

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    204 comments  ·  Illustrator (Desktop) Feature Requests » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  AdminVarun Sharma (Sr Product Manager, Adobe Illustrator) responded

    Hi Everyone,

    The fix has been rolled out and is available in our latest release build – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.

    What’s new in 24.1: https://helpx.adobe.com/illustrator/using/whats-new.html

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback.

    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Hi Alex,
    Thanks for reporting the concern,
    this is an old behavior, we have logged the concern and tracking with internal id AI-4210302

    Regards,
    Hitesh Sharma

  6. Libraries Panel broken

    47 votes

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    75 comments  ·  Illustrator (Desktop) Bugs » Cloud, Libraries  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Please share the logs to sharewithai@adobe.com

    you can mentioned my name in the mail

    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Hi,
    are you seeing this issue continuously.
    Could you please share the CC logs using the instruction given in following article
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    once logs are generated you can try the following,
    * check if you are properly signed in creative cloud application and illustrator both with the same id.
    * relaunch the Creative cloud application using Ctrl+Alt+R

    Hope above helps you.

    regards,
    Hitesh Sharma

  7. Opt/Alt dragging a graphic from CC library does not remember layers in update 2018

    31 votes

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    Under Review  ·  20 comments  ·  Illustrator (Desktop) Bugs » Cloud, Libraries  ·  Admin →
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    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    This behavior was changed when we implemented place gun for library assets.
    Internally being tracked by AI-4210255.

  8. There is not enough memory available to process the appearance of an object

    2 votes

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    5 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Admin →
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    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Hi,
    Could you please share the file with us.
    so that issue can be investigated

    Regards,
    Hitesh Sharma

  9. Export JPG/PNG (any format) in same folder of AI file (like before)

    141 votes

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    114 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Thanks for reporting the concern,
    we are working on it and tracking through our internal reference id AI-4209983

  10. Unable to export Artboards as SVG

    89 votes

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    117 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    @mikael,
    Could you please share the crash dump with us, so that we can look into the issue.
    crash dump can be collected using steps given in following article,
    https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html

    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Hi Philip,
    Thanks for sharing the concern,
    Could you please tell us, if you are launching Illustrator through document (double click or with open with options).

    Please help us in providing the steps you are taking to reproduce this issue.

    Regards,
    Hitesh

  11. Asset Export Panel Empty

    1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Hi Gabriel,
    Thanks for sharing the concern,
    Are you seeing this issue continuously.
    Could you please share you preference file and try after resetting preference if you are still seeing the issue.

    Regards,
    Hitesh

  12. Exporting files

    1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Hi,
    Thanks for sharing your views,
    Could you please provide us the steps to reproduce the issue, since we are not able to see.
    this will help in addressing the problem.

    Regards,
    Hitesh

  13. Stroke size goes nuts under 1pt sizes

    14 votes

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    21 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Could you please share the Locale info,
    your OS Language and region info and installed Illustrator Localized info (Language).

    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Could you please share the Locale info,
    your OS Language and region info and installed Illustrator Localized info (Language).

    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Hi Edin,
    Thanks for reporting your concern,
    we are not able to reproduce the issue,
    Could you please share the recorded animation so that issue can be reproduced.

    Regards,
    Hitesh Sharma

  14. CC 2018 PGN Exporting looking worse than CC 2017

    1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    -Rama
    Illustrator Team

    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Hi,
    Thanks for sharing the concern,
    Could you please share the file with us, so that we can look into the issue.
    also if possible share the recorded animation.

    -Hitesh

  15. CC Libraries will not work

    1 vote

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    2 comments  ·  Illustrator (Desktop) Bugs » Cloud, Libraries  ·  Admin →
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    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Hi,
    are you seeing this issue continuously.
    Could you please share the CC logs using the instruction given in following article
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    once logs are generated you can try the following,
    * check if you are properly signed in creative cloud application and illustrator both with the same id.
    * relaunch the Creative cloud application using Ctrl+Alt+R

    Hope above helps you.

    regards,
    Hitesh Sharma

  16. Libraries panel goes unresponsive or displays oversized icons

    8 votes

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    10 comments  ·  Illustrator (Desktop) Bugs » Cloud, Libraries  ·  Admin →
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    Hitesh Sharma commented  · 

    Hi Luis,
    Thanks for reporting your concern,
    We are not seeing issue with library panel alignment.
    Is the issue is getting reproduced all the time, and it would be helpful if you could share the recorded animation of the issue, so that issue can be reproduced at our end.

    Regards,
    Hitesh Sharma

  17. Illustrator 2018 Crashes

    1 vote

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    4 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Steps to generate crash dump are present here
    https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

    An error occurred while saving the comment
    Hitesh Sharma commented  · 

    Hi Ric,
    Could you please share the steps (description or recorded animation) you took which causes crash,
    Also it would be helpful if you could share the crash stack with us.

    -Hitesh Sharma

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