Hitesh Sharma
My feedback
17 results found
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14 votes
An error occurred while saving the comment An error occurred while saving the comment Hitesh Sharma commentedHi Taylor,
Seems to be typo mistake, since latest update is 22.0.1 not 21.0.1,
Could you please try save as svg route since export route didn't had this tag previously as well.Regards,
Hitesh Sharma -
2 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment Hitesh Sharma commentedHi Suzanne
Thanks for reporting the issue you faced.
Could you please share the file with us which is causing issue in save as SVGZ.
Please attach it here or share with us (sharewithai@adobe.com) through mail.Regards,
Hitesh -
28 votes
Asset export dialog does not have this option to export each file as a separate file it only has option on all artboards in one file, range of artboards or selected artboards in the dialog or the whole of document into one pdf file.
I am moving this request as a new feature requestAn error occurred while saving the comment Hitesh Sharma commentedCould you please share the file you tried with and some recorded animation showing the issue with us (sharewithai@adobe.com)
An error occurred while saving the comment Hitesh Sharma commentedHi Corrine,
Thanks for sharing the information
we would like to know more about the issue.
could you please check if all artboards are not selected while exporting in the dialogue.Regards,
Hitesh Sharma -
2 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorAn error occurred while saving the comment Hitesh Sharma commentedHi,
Thanks for sharing the concern.
Are you seeing this issue for every document or with any specific document.
Please save you preference at some location and try with fresh preference.
if clean preference solves this issue then share the old preference with us (sharewithai@adobe.com)if cleaning preference also not solves this then also please get in touch with us through dropping
note to sharewithai@adobe.com.Regards,
Hitesh Sharma -
514 votes
Hi Everyone,
The fix has been rolled out and is available in our latest release build – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.
What’s new in 24.1: https://helpx.adobe.com/illustrator/using/whats-new.html
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback.
An error occurred while saving the comment Hitesh Sharma commentedHi Alex,
Thanks for reporting the concern,
this is an old behavior, we have logged the concern and tracking with internal id AI-4210302Regards,
Hitesh Sharma -
46 votes
I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
An error occurred while saving the comment Hitesh Sharma commentedPlease share the logs to sharewithai@adobe.com
you can mentioned my name in the mail
An error occurred while saving the comment Hitesh Sharma commentedHi,
are you seeing this issue continuously.
Could you please share the CC logs using the instruction given in following article
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.htmlonce logs are generated you can try the following,
* check if you are properly signed in creative cloud application and illustrator both with the same id.
* relaunch the Creative cloud application using Ctrl+Alt+RHope above helps you.
regards,
Hitesh Sharma -
31 votes
An error occurred while saving the comment Hitesh Sharma commentedThis behavior was changed when we implemented place gun for library assets.
Internally being tracked by AI-4210255. -
2 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the comment Hitesh Sharma commentedHi,
Could you please share the file with us.
so that issue can be investigatedRegards,
Hitesh Sharma -
140 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment Hitesh Sharma commentedThanks for reporting the concern,
we are working on it and tracking through our internal reference id AI-4209983 -
89 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment Hitesh Sharma commented@mikael,
Could you please share the crash dump with us, so that we can look into the issue.
crash dump can be collected using steps given in following article,
https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.htmlAn error occurred while saving the comment Hitesh Sharma commentedHi Philip,
Thanks for sharing the concern,
Could you please tell us, if you are launching Illustrator through document (double click or with open with options).Please help us in providing the steps you are taking to reproduce this issue.
Regards,
Hitesh -
1 vote
I am closing the ticket due to lack of response.
Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.An error occurred while saving the comment Hitesh Sharma commentedHi Gabriel,
Thanks for sharing the concern,
Are you seeing this issue continuously.
Could you please share you preference file and try after resetting preference if you are still seeing the issue.Regards,
Hitesh -
1 vote
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorAn error occurred while saving the comment Hitesh Sharma commentedHi,
Thanks for sharing your views,
Could you please provide us the steps to reproduce the issue, since we are not able to see.
this will help in addressing the problem.Regards,
Hitesh -
14 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment Hitesh Sharma commentedCould you please share the Locale info,
your OS Language and region info and installed Illustrator Localized info (Language).An error occurred while saving the comment Hitesh Sharma commentedCould you please share the Locale info,
your OS Language and region info and installed Illustrator Localized info (Language).An error occurred while saving the comment Hitesh Sharma commentedHi Edin,
Thanks for reporting your concern,
we are not able to reproduce the issue,
Could you please share the recorded animation so that issue can be reproduced.Regards,
Hitesh Sharma -
1 vote
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.-Rama
Illustrator TeamAn error occurred while saving the comment Hitesh Sharma commentedHi,
Thanks for sharing the concern,
Could you please share the file with us, so that we can look into the issue.
also if possible share the recorded animation.-Hitesh
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1 vote
I am closing the ticket due to lack of response.
Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.An error occurred while saving the comment Hitesh Sharma commentedHi,
are you seeing this issue continuously.
Could you please share the CC logs using the instruction given in following article
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.htmlonce logs are generated you can try the following,
* check if you are properly signed in creative cloud application and illustrator both with the same id.
* relaunch the Creative cloud application using Ctrl+Alt+RHope above helps you.
regards,
Hitesh Sharma -
8 votes
I am closing the ticket due to lack of response.
Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.An error occurred while saving the comment Hitesh Sharma commentedHi Luis,
Thanks for reporting your concern,
We are not seeing issue with library panel alignment.
Is the issue is getting reproduced all the time, and it would be helpful if you could share the recorded animation of the issue, so that issue can be reproduced at our end.Regards,
Hitesh Sharma -
1 vote
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.With Regards,
RaghuveerAn error occurred while saving the comment Hitesh Sharma commentedSteps to generate crash dump are present here
https://helpx.adobe.com/illustrator/kb/crash-next-steps.htmlAn error occurred while saving the comment Hitesh Sharma commentedHi Ric,
Could you please share the steps (description or recorded animation) you took which causes crash,
Also it would be helpful if you could share the crash stack with us.-Hitesh Sharma
Hi Taylor,
we are investigating this.
Regards,
Hitesh