Jon
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12 results found
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9 votes
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208 votesThis issue has been fixed in 29.2 release. Please update your Illustrator to latest version through Creative Cloud Desktop.
An error occurred while saving the comment Confirming that Henri Le Forestier's workaround of — Preferences (Settings) > Type > Enable Missing Glyph Protection > uncheck the box — totally worked for me!
An error occurred while saving the comment I can confirm that I'm also experiencing this issue, which is new to 29.1. Very frustrating. Adobe, please fix!
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13 votes
I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
An error occurred while saving the comment Hi, I sent an email with links to the files to sharewithai@adobe.com.
An error occurred while saving the comment I can confirm that as of 28.7.1, which I just installed yesterday, the issue very much still persists.
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6 votes
The problem got 'solved' by unplugging a Dell monitor connected to MacBook Pro. Changing the resolution also helps.
However, this is not a true solution, but a workaround. If you have this issue too — please vote and comment.
An error occurred while saving the comment I experienced this issue yesterday 5 minutes after using the pencil tool. Today, I used it for 1.5 hours before it failed. The fact that it happens so randomly is INFURIATING!!!!!!!!
An error occurred while saving the comment I can't believe this continues to be an issue! SO FRUSTRATING!!!!
An error occurred while saving the comment Is there any way I can send you my file and have it tested to see if your team can replicate the error?? This is insane.
An error occurred while saving the comment Switched from AI 2023 to AI 2022. Was able to work for an hour before getting this error again. Now I've quit AI 2022, and will be relaunching, only to know that literally any time, I'll get this error again, and will have to repeat this process again. And again. AND AGAIN. AND AGAIN.
An error occurred while saving the comment Issues still persist. No logical pattern; it's all seemingly random. The only common thread is the use of the pencil tool. THIS IS SO INFURIATING.
An error occurred while saving the comment I would like to add the AI 2023 seems to be less stable with regard to this issue than AI 2022. Example: I was working in AI 2022 using the pencil when I encountered this error. I quit, then opened the file in AI 2023 and began using the pencil tool again. Literally the 2nd time I selected the pencil tool, I got this error. At least in AI 2022 I get a few minutes — and sometimes a few hours — of usage out of the pencil tool before getting this error.
An error occurred while saving the comment Repeated issues with this today. But now it's happening sooner (doesn't take hours to fail), and way more frequently. The only workaround — and it's a ****** workaround — is to quit and relaunch Illustrator. Imagine being on a deadline, and having to do this 5, 7, 10 times a day, just to be able to use one tool that is required for the project. Imagine how much wasted time you'd have after several weeks and months of this.
An error occurred while saving the comment Of course, after posting this last update, this issue is happing with a lot more frequency. Like every 5–10 minutes. I've even restarted my computer several times. WTF.
An error occurred while saving the comment Been switching back and forth between AI 2022 and 2023 today. Each time this issue presents itself — again, usually hours after I start working — I have to save and quit, and relaunch the file in the other version — only for the same thing to happen hours later. THIS IS SO FRUSTRATING.
An error occurred while saving the comment Shift+N is the Shaper tool. I would like to add that one of the other suggestions was to try using the pencil tool in an earlier version of AI. I switched to using AI 2022 for the project I'm working on that demands lots of pencil usage, and things seemed to be working fine. Then, all of a sudden, after two days of using the tool for several hour stretches, I finally got this error. I really don't understand the randomness of the error, or why it seems to happen after HOURS of using the tool. It's so unbelievably infuriating.
An error occurred while saving the comment This is still an issue. And it's very random. I've been working for 4.5 hours in Illustrator today, using the pencil tool, and only just now got this error.
An error occurred while saving the comment Please for the love of god look into this. Since there doesn't seem to be anything else about this issue online, it appears to be extremely rare, and only happens under very specific circumstances, but if it's happening to more than one person, it *has* to be happening to more people that just aren't posting about it.
An error occurred while saving the comment Yes, YES, 1000x YES. FINALLY, after searching the internet for a couple of weeks, I found something online that references this. I have this issue too!!! It recently started happening for me, but admittedly, I never really used the pencil tool, and I recently started using it a lot for a new project.
I have a 2021 16" MacBook Pro with the M1 Max chip running MacOS 13.0, and have a dual monitor setup with a 2022 27" Apple Studio Display acting as my primary display (the MacBook Pro acts as my extended display).
This issue started happening in Illustrator 27.0.1 a couple of weeks ago (when I started using the pencil tool a lot). The only temporary solution I've found is to save the file, quit Illustrator, and then relaunch Illustrator. It's a temporary solution, because, when Illustrator relaunches, I'm able to use the pencil tool, but after a random amount of time (sometimes 5 minutes, sometimes an hour; it really is random) I get the error again, and need to repeat my temporary solution of saving, quitting, and relaunching.
I reinstalled Illustrator 2022, hoping it was merely an update issue, but it's happening there, too. WTF is this?? I really need to use the pencil tool a lot for this project (like 5 hours per day for several days), and having to quit and relaunch Illustrator multiple times per day to deal with this is not only extremely frustrating, but is costing me countless time I don't have.
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22 votes
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40 votes
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81 votes
It’s dangerous to call things Smart... When they behave dumb, the name sound like an insult. Sadly, this is the case.
Please provide more specific cases, with video proofs, ask you colleagues to share and vote, to move this further. This is the way to force changes to things that are broken — be vocal and persistent. Thank you all and let’s hope we get heard.
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3 votes
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57 votes
Please share some real cases for this feature you had in your practice, which could have benefit greatly from having inline graphics. It will help the team to plan it and make it more useful for Ai users, than analogues we have in InDesign and Figma.
An error occurred while saving the comment The fact that Illustrator hasn't been able to do this very rudimentary thing since v2 is mind-boggling, especially since I've been doing it in InDesign since the early '00s. Seriously, please add this feature!!!
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16 votes
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Sharp corners of a convex curve get displayed wrong
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57 votesAn error occurred while saving the comment Agreed with previous commenter that unchecking GPU Performance in Preferences is not a viable solution.
An error occurred while saving the comment 2021 Macbook Pro
Chip: M1 Max
Total Number of Cores: 10 (8 performance and 2 efficiency)
Memory: 32 GB
MacOS Monterey 12.3.12021 Apple Studio Display
Display Type: Retina LCD
Resolution: 5120 x 2880 RetinaIllustrator 2022
v.26.2.1Illustrator Prerelease
v.26.3.0In GPU View mode, angled anchor points with curves display distortions that disappear when viewing in CPU mode.
This has been happening for a while (easily 1-2 years, if not longer), and continues to happen in the latest version of Illustrator (26.2.1), as well as the Illustrator 26.3.0 prerelease version.
After several hours of testing with an Adobe Specialist, I was told there is no current solution, and that the issue will be logged and "might be resolved with future releases."
Please upvote this so the engineers recognize this as a valid concern that needs to be addressed. Viewing in GPU mode makes working in large Illustrator files tolerable, as viewing in CPU mode is ungodly slow. It's unacceptable that I need to toggle back and forth between these two views just to ensure my shapes look correct.
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3 votes
An error occurred while saving the comment Looks like this has been fixed!
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I can confirm that as of 1/2/25, Illustrator v 29.1.0 still has this bug, and it's infuriating, especially when you have files with sometimes hundreds of artboards. I do branding and visual identity, and when I'm compiling all of the various final branding assets for my clients, I put them into one Illustrator file to organize them, and then export them out in their various file formats. After spending hours custom-naming artboards so that they export out with appropriate file naming, and *knowing* that I didn't miss any artboards, it's extremely frustrating, to see files named "Artboard 199" etc. in a long list of exported files with their correct naming.