AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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7127 results found
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2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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4 votesAdminEgor Chistyakov
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1 vote
An error occurred while saving the comment An error occurred while saving the comment Does this happen only for Properties, or for other panels as well you listed?
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1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer SinghAn error occurred while saving the comment I think I know what happens.
When you try to restore the window from its maximized state — does the window have enough height to have the tall and skinny version of the toolbar to fit in it? -
1 vote
An error occurred while saving the comment Krista, do you still have this problem with Libraries panel?
How does it look? Can you share screenshot, please? -
8 votes
I am closing the ticket due to lack of response.
Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.An error occurred while saving the comment Thomas, Eric, does this still happen for you?
Can you share a screenshot of it? Tough to investigate a problem with UI without seeing it! -
1 vote
An error occurred while saving the comment Can you check displays’ native size in pixels, for both the ordinary one and the Cintiq?
An error occurred while saving the comment Interesting! So you just toggled it back and forth and now it is not cropped anymore?
Do you mean the OS’s scaling or the Ai’s scaling?An error occurred while saving the comment Stefania, it looks like menus are cropped... like if the OS decided to draw them smaller than the contents.
Please check if changing UI scaling in Preferences > User Interface changes anything (you can call this dialog with Ctrl + K, if the menu is clipped as well).
Also check if you have a non-default UI scaling for Windows as well.
Please reply back. -
2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment I understand it perfectly, yes.
I immediately forwarded this to the one who can review this, and hopefully they will make it possible to control.An error occurred while saving the comment To _x5F_ actually.
Here is a report about this: https://illustrator.uservoice.com/forums/601447/suggestions/48696056
The comments inside explain why it happens and why it behaved differently before.
Please read through.An error occurred while saving the comment Richard, do you use Save As or Export As method (or maybe even Export Assets) for this?
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2 votes
An error occurred while saving the comment Yep, Stephen Vincent Kimbo’s Polar Mesh Tool: https://kimbo.wordshape.com/
An error occurred while saving the comment So far to create a mesh like this, looped in a ring, we have to create a circle, fill it with a radial gradient, expand it to gradient mesh.
The result is exactly what we need. The seam we get on the right side is inevitable (that’s how meshes do)... and it can be more or less automated... but still it feels like this can be done faster and from the box.
MeshTormentor plugin does not really have any in its toolset also. -
1 vote
This is a limitation of Ai. The truncated path has 32000 points exactly, and the missing part of it just being cut open.
Even though a PDF can have more points, Ai won’t be able to read it. This is not a new bug, it’s just this particular path. You can workaround by splitting it into four chunks.
Please also upvote this request to lift the limitation.
An error occurred while saving the comment I’ve seen enough of unlikely coincidences here and erroneous conclusions to believe this can be just really first time you have a path like this, with these many spikes.
At the same hand, I can be totally wrong with my own assumption! :)So let’s test it.
I launched several older versions of Illustrator: CC2020, СС2017, CS6...
All of these treat your PDF in the same exact manner — see just one screenshot of many attempts attached, they all look identical.
I searched web for 'Illustrator 32000 points' (there are plenty of cases) and asked a friend who develops for Ai — he told me this limitation indeed is nothing new and was there since the very first Ai release.I am trying to elevate this. to see if the limit is obsolete now and can be lifted.
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1 vote
An error occurred while saving the comment Please share some screenshots and a test file to demonstrate the problem. This problem can’t be investigated without these.
What font did you use? How distorted exactly? -
Export for Screens: bad antialiasing and jagged edges on images within (especially rotated) when exported to JPG
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Export for screens - AA setting is NOT honored.jpg 740 KB -
Save for web legacy - AA art opt'd setting IS honored.jpg 646 KB -
Export for screens setting that is being ignored by Illustrator.png 43 KB -
the embedded and rotated hi-res raster images, seen within Adobe Illustrator.jpg 619 KB -
Screen Shot 2023-03-28 at 09.00.15.png 232 KB -
ImageComparison.jpg 2320 KB -
TestLayout_Overall_01.jpg 605 KB -
lowQualityExportScreens02.jpg 593 KB -
Illustrator bug 3.png 1637 KB -
ImageComparison.jpg 2320 KB
81 votesAccording to Abhishek Rao here, disabling 'Export in Background' in Preferences > File Handling helps to workaround the problem (until the actual fix). Make sure you enable 'Art Optimized (Supersampling)' as an anti-aliasing option in Export for Screens settings as well.
An error occurred while saving the comment How does this not have more votes? Well...
Most people come here to vote for one specific pan they discovered.
You, K-O, upvoted more than 50! But Ai UserVoice has over 7500 bugs reported. Some of these are duplicates, some are poorly posted, without proofs or details, some are actually resolved, but even 5000 makes it 100 times more.
I bet most of these are familiar to everyday Ai users (they are for me!) ...but people just don’t care or don’t have time to vote for OTHER problems other than their-only-one-they-came-here-for :(
32 votes, even though every voice is precious, is hardly enough to change the prioritization queue, it seems.So vote, vote, vote, vote, vote. This is our only effective tool to raise the awareness of the team.
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment There are two options then:
1. You can replicate this problem with a different document, using the different art. If it makes the same result — please share.
2. You can share these sensitive files with the team directly, by sending them over to sharewithai@adobe.com — in this case share the link to this report for them to track it (http://illustrator.uservoice.com/forums/601447/suggestions/46840543)
The thing most of times the export result is worse because of a certain combination of factors. It does not always behave like this 100% of times, that’s why test files (and the settings!) are important to have and know.An error occurred while saving the comment Export for Screens uses a different, much faster algorithm — but it has it costs. It does not mean it can’t be made better, but it has to be investigated with some data at hands. Can you please provide A) the original test file, B) the results Save for Web makes and you are happy with, C) the images Export for Screen makes?
An error occurred while saving the comment Peter, please provide the test file that results this image when exported and exact settings you use to export it.
An error occurred while saving the comment I have the same problem:
https://imgur.com/a/8tvtFXg
See how sharp edges of aloe are and how rotated raster flower is jaggy, compared to right picture.Don't you dare kill Save for Web, Adobe. Don't put Legacy on a working tech.
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20 votes
An error occurred while saving the comment Danny, please refer to my comment below.
TLDR: Illustrator also copies the extended appearance of the text, and other apps treat it as an image, preferring it to text.
Use these apps’ dedicated 'Paste as text' commands.AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Illustrator copies not just text, but the formatted text with an appearance, and most apps can’t handle it, obviously.
If you want to paste only the text contents, you should use Paste as Text commands (or similar).
Most apps have it. Excel has, but it doesn’t need it, it is smart enough to paste the text contents only by default. Google Sheets are a bit dumber, they try to preserve the appearance and paste it as an image, unless you use Paste Special > Values Only — Ctrl+Shift+V (may differ).Some apps don’t have the ability to paste text though.
Windows 10 does not have this option from the box, so they have in as a PowerToys plugin:
https://learn.microsoft.com/en-us/windows/powertoys/paste-as-plain-textMacs has its own way to allow pasting as text, hare is a first article form Google about it:
http://eshop.macsales.com/blog/72298-paste-non-formatted-text-mac/Perhaps Illustrator should also have Copy as Text... but it’s hardly a better option and is even more a hassle.
An error occurred while saving the comment Do you have some kind of clipboard manager installed?
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2 votes
An error occurred while saving the comment Actually, Illustrator allows this today, but not as requested.
The last selected point is considered to be a 'key' point, and all points selected previously will be aligned to this key point, using normal Align commands, like the attached image shows.This won’t be possible if you select all of the points of an object — in this case Ai will treat it as a whole object and not a collection of selected points.
You might want also to upvote a request to highlight the key point: http://illustrator.uservoice.com/forums/333657/suggestions/43801218
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1 vote
An error occurred while saving the comment Even though both Ai and Ps have 'layers', they are treated rather differently.
What Photoshop has stored in Layers, Ai has in Object and Select (since Ai doesn’t have pixel-based selections).
So there is almost nothing to put into separate menu... Some few unique commands are accessible only from the Layers panel’s flyout menu, and some wish to be able to assign hotkeys to then (like the 'Locate' command, asked here: http://illustrator.uservoice.com/forums/333657/suggestions/34798945) — but again, moving other commands, like Lock and Hide, would be a gigantic change. Thousands of tutorials would expire, many workflows affected, muscle memory trashed...Ai and Ps are deceptively similar. I personally am sure that pushing them into a each other would harm more than help.
However, this in an interesting idea... let’s see if others like it. -
15 votes
A current 'workaround' is to disable Transform Tools option in Preferences > Smart Guides. This removes the 'uniform' guide, making the smart guides less useful, but it stops it from jittering.
An error occurred while saving the comment Disabling Transform Tools in Preferences > Smart Guides does make it go away, but it’s a mere workaround
AdminEgor Chistyakov
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An error occurred while saving the comment Erwin, does the older trick to workaround it work for you — to toggle Construction Guides in Preferences: Smart Guides?
An error occurred while saving the comment Here is the demo
An error occurred while saving the comment Yes.
It is very similar to this now solved problem:
https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/36247978-constrain-shift-key-doesn-t-work-with-smart-guid
And it is caused by the merely same problem — a Smart Guides option, this time it’s Transform Tools' fault. Disable this option as a workaround.An error occurred while saving the comment Jay, I can’t reproduce it :(
Can you share the file, please? At least the part of it that gives the bug. -
3 votes
Hi,
Thank you for reporting the issue. However, we are unable to reproduce it on our end. To help us investigate further, could you kindly provide the following:
- The AI file where the issue occurs.
- A short screen recording demonstrating the problem.
This will enable us to analyze and address the issue more effectively.
Warm regards,
Aishwarya G Gadodia
Illustrator Team
An error occurred while saving the comment Oh, I see. Thank you! I am familiar with this behavior, but I was sure it got fixed in one of Betas.
Will redirect this to a proper team.
Can you please share full specs of you computer? CPU, OS, GPU, etc?An error occurred while saving the comment UserVoice seems to be having strict rules on attachments... Perhaps you can upload a video on some file hosting?
Another way would be sending it over to sharewithai@adobe.com, but I am not sure on the file size limit this dedicated inbox has. Please give it a try. In this case, reference this report’s link for tracking: http://illustrator.uservoice.com/forums/601447/suggestions/48747341An error occurred while saving the comment Can you please record a short video to demonstrate the issue and share your full OS specs, including GPU details?
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11 votes
If this issue still happens for you, please share a PNG image that Ai fail to place. You can do this directly in the comment or send it over to sharewithai@adobe.com if you are not allowed to share it publicly.
There is a separate report on failing specifically with 1-bit PNGs you can upvote also, if it’s your case.
An error occurred while saving the comment @hofmann-kinzl christian, I really don’t have Place problems with any of PNGs I place daily, except for 1-bit ones (reported separately).
That’s why I asked if anyone who reported this still have this problem.Some issues are far more older than this one, and it surely does not mean they shouldn’t get fixed.
You reported 1 problem, I reported 141. I don’t try to compete with anything here, either time or quantity... Fast response is always good, but if one can’t provide an example PNG that fails (and nobody in this topic did it so far) — the issue won’t get solved, and this is the only thing I care about — making Ai better, since I use it 10 hours a day.
So... do YOU still have the problem? -
6 votesAdminEgor Chistyakov
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4 votesAdminEgor Chistyakov
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Can you please try to toggle application frame on and off and see if it changes anything?