AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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4 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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4 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the comment An error occurred while saving the comment Can’t reproduce it with the latest version.
Can you please try anew and verify or deny it, please? -
1 vote
An error occurred while saving the comment Kathy, can you share this file, for me to look at it? Perhaps I can notice something odd...
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3 votes
An error occurred while saving the comment Oh yes, this one.
Properties panel is completely broken for me and is blank in 95% of cases, so this command it missing for me.
And since there is no dedicated Object > Dimension menu (and it should exist, http://illustrator.uservoice.com/forums/333657/suggestions/49010378), having it in Control makes it mandatory. Even if Properties worked and there was the menu group! -
6 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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Artboards with the same number / missing number
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Capture%20d%E2%80%99e%CC%81cran%202026-08-27%20a%CC%80%2015.48.20.png 61 KB -
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image%20(79).png 394 KB -
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Artboards%20Menu%20Bug.png 73 KB -
artboards%20bug.png 3 KB -
22%20Artboard.png 11 KB -
Screenshot%202026-02-23%20at%202.09.41%E2%80%AFpm.png 44 KB -
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Screenshot%202025-12-30%20at%204.40.58%E2%80%AFPM.png 408 KB -
Screenshot%202025-12-30%20at%204.40.25%E2%80%AFPM.png 229 KB -
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Captura%20de%20Tela%202025-11-18%20a%CC%80s%2014.40.22.png 473 KB -
Screenshot%202025-11-16%20at%208.54.27%E2%80%AFPM.png 44 KB -
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Captura%20de%20pantalla%202025-09-18%20a%20la(s)%202.44.41%E2%80%AFp.m..png 980 KB -
Captura%20de%20pantalla%202025-09-18%20a%20la(s)%202.44.36%E2%80%AFp.m..png 256 KB -
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erro.png 14 KB -
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Illustrator Artboard NIGHTMARE.jpg 207 KB -
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AutomaticNumberingArtboards.png 78 KB -
Screen Recording 2023-04-29 at 10.33.43 AM.mov 28577 KB -
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Schermafbeelding 2022-12-15 om 22.10.01.png 44 KB -
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Capture.jpg 432 KB -
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illust.png 979 KB -
prancheta duplicada22.png 173 KB -
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232 votesAn error occurred while saving the comment In my case I got the 8th one duplicated three times in a row, using the latest Beta.
Others never happened for me, so it’s random.
@onenower, were you able to reproduce it using the steps from below?An error occurred while saving the comment After 6 years of pain I was able to find steps to get this bug happen.
Please take a look at the GIF and try these steps:
1. Open a new doc
2. Create a rectangle
3. Use Object > Artboards > Convert to Artboards
4. Undo — notice there is no rectangle left, even though it makes sense to have it back. Ai shows the step for it though!
Create another rectangle and convert it to artboard again (I use a hotkey now) — notice how the name is now 'Artboard 4' (not 'Artboard 2', how it should be — http://illustrator.uservoice.com/forums/333657/suggestions/36673057, — and not even 'Artboard 3', but 4!)
5. Undo again
6. Now create a third rectangle and convert it, and then the fourth rectangle and convert it too — notice the numbers are 1, 2, 4 (!!!), and the names are 1, 5, 5!I. Hate. This. Bug.
It costed me a month salary once.
Made the team aware.An error occurred while saving the comment Please don't mind this user with the hateful speech below. I think we all share this pain because of this problem, and understand the rage it often invokes. Comments like this are not pretty, but they are good signals. But please restrain yourself from calling people 'losers'.
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
supported this idea
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An error occurred while saving the comment @Amber, sadly, these steps do nothing for me, and their variations too. No skips, no duplicates... You are lucky to be able to keep Ai live for 5 days, without a crash :) But yes, I confirm that it never happens if it was launched recently, and always happens in the heat of an action, with Ai being launched for a while, with a lot of tabs.
Why it often happens at the eights artboard though...
Thanks for the comment, the searches continue.An error occurred while saving the comment Stefania, a cool observation! Definitely a bug... I just think it night be a different bug. I suppose it should be reported separately. Can you do that, please?
An error occurred while saving the comment Have a report that it is not fixed in 25.2.3
An error occurred while saving the comment An error occurred while saving the comment Duplicate of more popular report:
https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/32026201-artboard-numbering-error
Please vote there!An error occurred while saving the comment Wayne, it’s a known bug :( I feel your pain!
Please add your vote to these duplicates instead of creating one more, please:
https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/filters/new?query=artboards%20numberAn error occurred while saving the comment Known bug :(
Please vote for all other report on the same topic:
https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/filters/new?query=artboards%20numberAn error occurred while saving the comment Nope, it is the known old bug. First, try to update your Ai, it is more stable in recent version (for this case I mean). Second, as a cure method, try to close-reopen Ai, it usually helps me.
And there are major reports about this, please vote all you related can find:
https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/filters/new?query=artboards%20numberAn error occurred while saving the comment Since Ashutosh had closed comments to same report (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32026201-artboard-numbering-error), without getting it fixed, I will AGAIN add comment here.
This bug makes me loose money.
I've sent you an email through 'other support channels'.An error occurred while saving the comment I got the same bug today.
I have made two new artboards, one has got number 46 (OK) and next happen to be 48 (47 is missing). If I try export range 46-48, AICC2018 says it's invalid. 46-47 is OK.
Bug stays after reopening file.
Here's the link for downloading both screenshot and file (with art removed):
http://dropmefiles.com/kxte3
Link will stay valid for two weeks.
(Uservoice, why can't I attach files in comments?) -
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1 vote
An error occurred while saving the comment Got it, thanks for the comment!
In case you still want to share the original files (in case you kept them), please use this mailbox to do so: sharewithai@adobe.com
The team monitors it. In this case put the link to this report in the email’s body, so they can track it back to this report — http://illustrator.uservoice.com/forums/601447/suggestions/49006289I won’t close the report in cases somebody else has the problem.
Good luck and have a good Friday and a weekend ahead.An error occurred while saving the comment Can’t reproduce it, sadly. There must be something else involved...
Can you please try to reproduce it in a brand new file, based on a specific document profile, like Print or Web?
If you can provide a short video with the exact step, it’d help the team to investigate this.
Thank you! -
1 vote
An error occurred while saving the comment Ebdulber, there is some steps you can try described here at forums: https://community.adobe.com/t5/illustrator-discussions/illustrator-unable-to-detect-compatible-gpu-on-windows-pc/m-p/14361981#M394131
Please comment back here or here if it worked for you or not.
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8 votesAdminEgor Chistyakov
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0 votes
An error occurred while saving the comment I noticed something similar today in Beta... a copied image from Ps refused to be pasted properly and became striped. Placing and embedding worked. Will try more, but I had no error message.
Marc, can you try other copied images? Does it matter if it’s large or super small? -
1 vote
An error occurred while saving the comment What about images? Text?
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3 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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1 vote
An error occurred while saving the comment Walter, does not happen for me.
Can you share a simple test file with this behavior observed? Make sure it uses a common standard font, in case it’s font related. -
1 vote
This got solved by disabling 'Use Typographer’s Quotes' option in Document Setup > Type.
An error occurred while saving the comment No worries, John, always happy to help! Ai can be hard, I totally get it myself :)
An error occurred while saving the comment Not sure if I can tell this by these screenshots.
And perhaps we talk about different things... You refer to Type > Smart Punctuation dialog, which replaces punctuation in a selected text...
I talk about the Document Setup, which controls if these should be replaced while you type...
To disable auto-replacement, 'Use Typographer’s Quotes' should be disabled.
Can you explain the problem once again? I feel rather confused.An error occurred while saving the comment Sometimes plugins can influence completely unrelated things (I had a doze of cases for sure), but I meant other applications, not plugins. Some programs offer additional features, and auto-replace can easily be one of these.
Let’s test though. Open Document Setup > Type, enable 'Use Typographer’s Quotes' and change Single Quotes to something like < >.
Commit, then open the dialog once more and disable Quotes.
Then check if the singular ' will turn into <
If yes — then indeed it somehow slips through.An error occurred while saving the comment John. can’t reproduce it.
Unchecking 'Use Typographer’s Quotes' in Document Setup > Type completely removes the conversion for me.
Are you sure that you disabled this properly and there is no other application installed at your side that offers a similar auto-replace functionality? -
10 votesAdminEgor Chistyakov
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1 vote
An error occurred while saving the comment Robyn, the team would require the original file to test.
Please send it over to sharewithai@adobe.com and put the link to this report for tracking purposes: http://illustrator.uservoice.com/forums/601447/suggestions/49002335 -
6 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Rob, there is a separate request for this: https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/40474012-allow-to-filter-files-in-recent-menu-section-to-in
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3 votesAdminEgor Chistyakov
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An error occurred while saving the comment Luca, guides in Ai are actually finite :)
You can test it by creating an 'infinite' guide, zooming all the way back, and then moving a guide down (if it’s vertical) or sideways (if it’s horizontal).
So guides in Ai are just lines with maximum allowed lengths (227 in or ~5766 mm), centered on canvas.An ability to create an arc by three points is requested here: http://illustrator.uservoice.com/forums/333657/suggestions/34561012
The request is about having it as a live object, but it’s no real difference for your case, since we would be able to convert it into a guide anyway.There is another method: you can specify three point with Pen by drawing an angled line and then run this script — https://github.com/Shanfan/Illustrator-Scripts-Archive/blob/master/jsx/Circumcircle.jsx — to create a circle that passes through all three points.
A canvas-long line by two points... Well, I think you can just create a simple line and then scale it something like 10000%
In most cases it’d be large enough to cover the area you need it within. An action can be recorded to combine scaling and converting into one go also.I know these are workarounds, but these work today.
An error occurred while saving the comment Luca, Illustrator supports rotation of guides, no problem. Grab Rotate Tool and just rotate a guide. Does it work for you?
As for the '2 / 3-point guides' — can you elaborate, please? What are these and how do these work?
Illustrator allows to covert any path to a guide, with View > Guides > Make Guides, so you can have a circular guide or a freeform guide. Have you tried this? -
2 votesAdminEgor Chistyakov
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2 votesAdminEgor Chistyakov
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An error occurred while saving the comment This is very close to what Ai already has, Fit to Selected Art command. The only difference would be having is a new artboard and not the current one.
So I do it like this:
1. Select some objects
2. Pick Artboard tool
3. Click New artboard button (either in Control or Artboards panel) — sadly, there is no hotkey we can assign to it. It does not matter where the artboard will get created.
4. Call Fit to Selected Art command (this one we can assign to a hotkey, and I have one)
Done — the artboard now hugs the selection.
Alas, this command always treats the selection with Use Preview Bounds enabled, even if it’s not — but there is another request for this.Sure, a separate command would be faster.
Upvoting it.
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Franklin, can you please check if you have Snap to Grid enabled?
Does it change the behavior if you disable it?