AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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47 votes
Hi,
Apologies for the inconvenience caused to you due to this issue.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.When this issue occur please share the AID file with us without closing illustrator.
1) If you are using Adobe Illustrator 2020 , Could you kindly share you AID file with us in a zip file. You would be able to find the AID file in preferences folder in the below location:MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings// DataRecovery/ (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\ \x64\DataRecovery\Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Regards,
Ankit Goyal
Illustrator TeamAn error occurred while saving the comment -
2 votesAdminEgor Chistyakov
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2 votes
An error occurred while saving the comment Stephen, do you mean Export As or Export for Screens method? Or both?
Do you remember this behavior in previous builds, before 30.0? What version are you using? -
3 votes
An error occurred while saving the comment It feels like a task for a script...
Unfortunately, it won’t be able to set bleed values — scripts don’t allow it: https://illustrator.uservoice.com/forums/908050/suggestions/50205060
Other than this, it’s quite possible. Having a solution from the box would be nice to have. Voted.AdminEgor Chistyakov
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2 votes
An error occurred while saving the comment Can’t confirm, at least on Windows, I can make it 3:20 and any other combination I tried... Odd!
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186 votes
An error occurred while saving the comment Erik, where is this file located?
Is it a file from a cloud-managed folder? A network folder? A NAS folder?An error occurred while saving the comment Andreas, where is this file located? One a local drive or a over a network? Is the folder cloud-managed?
Please share more details about it.AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Oh. For some reason I thought of a drive as a drive, since you mentioned NAS, and not as a cloud syncing solution... but you said it then doesn’t get synced with on your LOCAL NAS, didn’t you? So it it is a network share, or I (being a Windows user), don’t understand something about MacOS?
An error occurred while saving the comment Yep, Ai is just not playing nice with removable drives and networks in general.
According to the manual (https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html), 'Illustrator does not support network or removable drives as scratch disks, or folders of file sync services such as Dropbox, Google Drive, and icloud’Also mentioned in several other places:
https://community.adobe.com/t5/illustrator-discussions/ilustrator-file-will-not-save-on-nas/m-p/14041745
https://www.reddit.com/r/synology/comments/som6f1/synology_not_playing_nice_with_mac_chrome_and/
The last one also suggests tweaking permissions on MacOS, please consider trying it. Would be nice to hear back from you on the result.An error occurred while saving the comment This is a valid message. Please explain more, why do you think it is a bug? What you do, how you save, when so you open, what do you expect... Not enough info for now.
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2 votes
The related issue (Duplicate layer – http://illustrator.uservoice.com/forums/601447/suggestions/50611952), which might have been causing this problem, has been resolved, and the fix is now available in our latest beta version, 30.2.12.
We kindly request you to update and share your feedback.
We sincerely apologize for any inconvenience caused
An error occurred while saving the comment Koos, the image is missing (probably UserVoice is experiencing another problem with attachments), but by the description it feels very much alike this problem:
http://illustrator.uservoice.com/forums/601447/suggestions/50611952
Does it match yours? -
5 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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153 votesAdminEgor Chistyakov
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2 votes
An error occurred while saving the comment Can’t reproduce, but I’m on Windows...
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3 votes
An error occurred while saving the comment What Photoshop does is actually picking the Artboard tool when one clicks the title with Selection tool.
While I think it works in Photoshop, I can imagine it ruining workflows if forced in Illustrator, where layouts are much more complicated and where artboards can nest. Forcefully changing the tool/mode when one want to just select something below the title would be a pain.
So if this ever becomes a thing — I’d like for it to be an option only, disabled by default, nested within the 'Show Artboard name on canvas' one in Preferences > Selection & Anchor Display. -
2 votes
An error occurred while saving the comment Yes, I can replicate this.
I made my window’s height to be exactly like yours (seems to be 995 px — how large is your screen size actually?) and build a dock made of same panels (with Recent Colors disabled in both Color and Swatches panels, and no Presets for Gradient panel).
Now, the height of the Gradient panel with two more options recently added (Method and Dither) is too large to allow Swatches, even with its minimal height, to be opened with Gradient at the same time... just barely!
So Ai has to collapse it and expand the one above to take its height in the dock — the Color... The only way to force Ai to display both at once now is to minimize the height of the Color panel, or change the layout of the dock (like removing Character and other below)...So It’s not exactly a bug, but an a side effect of changes made to the panel layout.
Erik, can I treat this report as a 'Make Gradient panel more compact' request then? -
13 votes
An error occurred while saving the comment Can replicate this easily now, and unchecking "Real-time drawing and editing" indeed helps
An error occurred while saving the comment > To be honest I've never found it useful to not scale strokes.
Trust me, there are numerous examples where this is useful. More of it — this is my personal preferred mode of treating strokes. Workflows differ and Ai is versatile.Apart from this — I get the stroke gets scaled twice as it shoul... but I can’t reproduce this. I presume there is something peculiar with the artwork itself...
If you can, please make a duplicate of the artwork, strip details until the bare minimum required to reproduce the behavior, and share the this test file here.
A small video showing the exact approach to resizing it would be helpful as well.An error occurred while saving the comment Mike, not sure I follow.
When you check Preferences > General, is Scale Strokes & Effects option enabled for you?
Do you check this option when using the Scale dialog? The option is global. Once checked in this dialog, it gets enabled across all the documents.
If this is not the case, please share a test file and a video recording of the workflow you are using.AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Thank you!
Indeed, I can reproduce this issue, using 29.5.1 (no problems noticed) and the latest Beta 29.8 (two GIFs with two different results).Steps are:
1. Enable both Use Preview Bounds and Scale Strokes & Effects options, either in Preferences dialog or Properties panel (with nothing selected).
2. Create a duplicate of the object
3. Using Bounding Box, scale the object down with Shift held
4. Scale it up, ideally to match the original sizeResults.
29.5.1 makes almost the same appearance. Relative values are consistent, the artwork looks like a copy of the original.
29.8... both Offset Path effects (white and black) assigned to a group of two text objects within the parent group get scaled wrong — they become either too big or too small, compared to the other appearance!I assume the Beta works the same way with it as the GA build 29.6 (and 29.7 is on the way to become GA) — I will test it later.
I noticed the Beta sometimes was able to scale the artwork correctly... and the more other apps I run in the background, the more the chance of the miscalculation... but perhaps it’s a false observation. 29.5.1 though never did it wrong in ~7 attempts I checked it with.Disabling Use Preview Bounds eliminates the behavior, and the scaling becomes consistent.
Please comment if I got this correctly!
An error occurred while saving the comment Again, hard to tell without looking at the specific appearance stack you used and the options enabled in Preferences.
To be fair, I still struggle to fully understand problem you are mentioning... I’m surely noticing the changes with the appearance when you scale the object down... I believe these should stay consistent, with Scale Strokes & Effects enabled, but I can’t reproduce it.
Please share this file here (without the font used, I don’t think it matters) — I’ll try to compare how 29.5.1 and 29.6.1 behave with it.
Thank you for the report and the patience.An error occurred while saving the comment Not sure yet, I don’t think I can follow the problem...
Kindly provide a short video or a GIF to show how it behaves at your side, to try to reproduce it at the team’s side. -
2 votes
An error occurred while saving the comment Hi! This is odd and so far it’s the first time I hear about having options in Color panel’s menu disabled.
If you have a copy of that file you have problems with (before you moved everything in it to a new document) — please send it over to sharewithai@adobe.com, so the team can try to reproduce this, just in case it relates to a file, rather than a general app’s behavior. Do mention the link to this report for tracking it back here also, please, — http://illustrator.uservoice.com/forums/601447/suggestions/50663936 -
5 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment It makes sense for me, because they are capsulated.
However, a dialog with an option to do it, if symbols with text are selected, won’t be a bad thing to think about.There are two approaches to this.
First breaks the links (and warns about it) and outlines only copies of symbols.
Second modifies the original symbols itself, and this can lead to a lot of frustration for those who does not read warnings.This way or that way, some of the original data is lost.
Both methods have their workarounds. -
2 votes
An error occurred while saving the comment How do you expect it to behave?
Anyway, if you dislike this way, remember you can disable it in Preferences > Selection & Anchor Display, Show artboard name on canvas. -
Using Pen tool does auto switch to add or remove points when cursor is hoving over lines or anchors.
2 votesThe 'Disable Auto Add/Delete' option in Preferences > General controls this behavior
An error occurred while saving the comment Reece, please check if you have 'Disable Auto Add/Delete' option unchecked in Preferences > General.
This one controls if Pen tool switches automatically to these subtools on point over.
Comment back if it helps (or not). -
2 votes
An error occurred while saving the comment Can’t confirm it, behaves the same way as it used to do...
Can you record this on video and share a test file? or compare it with mine, please? -
2 votesNeed More Info · 1 comment · Illustrator (Desktop) Bugs » Effects, Appearance, Graphic Styles · Admin →
An error occurred while saving the comment Thomas, I try to reproduce the issue and it does behave fine for me... Perhaps something differs.
Would you mind sharing a test file and a short video with you trying to make the changes?
UserVoice temporarily (I hope) experience problems with attaching .ai files, so please ZIP it before attaching. -
19 votes
An error occurred while saving the comment While there is still no way to use key object and force other objects to match it size, Illustrator Beta introduced a new option in Transform Each dialog to do exactly this. We can now choose between Relative (the existing) and new Absolute mode to scale objects in a selection. It allows to specify one or both width and height in the document units. The reference point is respected.
An error occurred while saving the comment Another related request:
Eyedropper tool picks up and applies object size: height, width, or both.
http://illustrator.uservoice.com/forums/333657/suggestions/35472457An error occurred while saving the comment A related request:
An ability to resize all selected objects to a specific size
http://illustrator.uservoice.com/forums/333657/suggestions/33252640AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment There is a beautiful free script that allows to do exactly this:
https://github.com/creold/illustrator-scripts/blob/master/md/Item.md#resizetosize
And yep, this should be a from-the-box feature.
A newer report was made: http://illustrator.uservoice.com/forums/601447/suggestions/50671049
Before I merge these two, please comment if the bug still happens for you.