AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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5 votes
The fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.
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4 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Had same bug today on 22.0.2, after reopening previously saved document.
After two minutes of amazed clicking and other pointless gestures it went away. -
127 votes
An error occurred while saving the comment Cryssy, there’s a general report about the broken tolerance for handles, here: http://illustrator.uservoice.com/forums/601447/suggestions/20358952
But you say it became worse...
Can you record a comparison between 2020 and 2026 version you observe, please?I didn’t notice it becoming worse than it is or was... It’s just bad.
At UI scale 100% / 100% on Windows (Ai / OS), and having handles’ size at 2, I know the hit area is slightly smaller than a handle’s dot, and I need to aim a bit closer to it’s center to grab it. Having Smart Guides enabled doesn’t help to grab a handle — only to snap to one.
Here’s how it looks for me.AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Johan, grabbing a point with a Pen tool? What do you mean?
Can you record a small GIF or a video or just make a screenshot showing the problem?An error occurred while saving the comment The tolerance for selection bug seems to be fixed in last version (22.1), which can be installed manually. Have you tried it?
An error occurred while saving the comment Leo, have you tried the last beta? Tolerance works fine there
An error occurred while saving the comment Seem to be fixed in latest beta
An error occurred while saving the comment AI CC 2017 doesn't feel and apply the tolerance, set in Preferences > Selection & Anchor Display!
I've just checked this in CS6. While fresh instalment doesn't do as you show, after setting 8px everything is OK. But in CC — NO.
Please see the animation attached. -
4 votes
An error occurred while saving the comment Adobe allows to download their 'current apps and the previous major versions of each', according to this page:
https://helpx.adobe.com/download-install/apps/system-requirements/download-availability.html
So in 2026 users can download 2026 and 2025 versions only.There were numerous discussions on this:
https://community.adobe.com/t5/download-install-discussions/older-versions-pre-2020/td-p/13065324
https://community.adobe.com/t5/download-install-discussions/how-can-i-download-older-versions-of-adobe-software-that-are-no-longer-listed-on-the-website/m-p/14615709
https://www.reddit.com/r/editors/comments/1bz0gro/keeping_old_versions_of_adobe_software_do_youdo/That’s the nature of SaaS sadly... the only state of an application the team cares about is NOW.
I don’t think it’s a good thing, and I encourage you to upvote this request and call to others to upvote it. -
2 votes
An error occurred while saving the comment Charles, what I meant to say is that if the document is created in the Large Canvas mode, it stays in it even if you make the artboard smaller. The hidden userScale is invisible and can’t be toggled manually.
There are ways to see if the doc is a large canvas — to copy the artwork into another non-large-canvas, to see if numerous large-canvas-bugs happen (like this one with brushes: http://illustrator.uservoice.com/forums/601447/suggestions/41713246)... or to see how it behaves when downsaved.
If this happens next time — mind this and comment back, please.An error occurred while saving the comment The 'Large Canvas' mode was introduced in 24.2 (CC2020)... There is just no way to save the scale coefficient value that is used to tell Ai the canvas should be scaled into a format that doesn’t know about this parameter. Older formats just don't support it.
So, if you set your artboards to be larger than 227 in (~5766 mm) — the large canvas would be enabled for the document, basically forever, even if the artwork is smaller.
We asked Adobe to add an option to change the mode later (requested here: http://illustrator.uservoice.com/forums/333657/suggestions/40733938), but it was not done.
Meanwhile I can only offer to not create a large canvas for art that is smaller than the mentioned 16384 point limit (2^14 — have no idea why this value was chosen). -
31 votes
An error occurred while saving the comment The problem with different treatment of fractional values by Ai and Ps is moved into a separate request, please join the discussion — http://illustrator.uservoice.com/forums/333657/suggestions/50103993
An error occurred while saving the comment While this is not a problem now, this one still is:
Holding Shift when picking a color from a gradient in a CMYK document samples the wrong color
http://illustrator.uservoice.com/forums/601447/suggestions/50684312An error occurred while saving the comment Ton, you might be correct with the assumption...
I tried to rasterize a rectangle with fractions in CMYK color (55.69) and opened the image in Photoshop — and got integers, 56...
But then I mix the very same color in Ps, making integers manually, fill half of the image with this new color and try to pick colors from this image in Ai: Ai still picks the original 55.69 from the original half of the image... and 56.08 from the half I flooded with Ps’s 56!
And Ps SEES them as different color when Color Picker is used, displaying different Lab, RGB, HSB values, but CMYK stays the same, rounded.In my experiment below I did a similar thing: created these in Ai first (but no fractions), rasterized it, used to make a composition and placed back into Ai.
Double conversion and forcing integers (visually) would explain it.So Ai is rather precise... but the irritation stays.
Now the question would be — what to do with the uncomfortable truth? 'Fighting ignorance' is my favorite choice, but...An error occurred while saving the comment Here is an example.
I have a CMYK document, and it has a linked image in it, with an intentionally chosen profile, with some specific colors set for the background, and these have to be the part of the background, because of blending modes used.
Now I need to grab those colors form the clear parts of the background to quickly transfer them into vector part of the design. But when I try — Ai lies about values.Instead of
70-15-0-0
0-35-85-0
0-95-20-0
I get
69.8-14.9-0-0
0-34.9-85.1-0
0-94.9-20-0Not much, right? Just 0.2%, why are you mad?
But these would be enough to break Select Same Fill later, duplicate swatches if added next to existing ones in other documents, drop my trust level for the tool and force me cleaning this mess in the time I need I can’t spend. Sure, there are methods to help with this, but it’s not MY error. It’s Ai’s lie.An error occurred while saving the comment A related report:
Eyedropper picks wrong color from linked images compared to embedded ones
http://illustrator.uservoice.com/forums/601447/suggestions/36903451An error occurred while saving the comment A related report:
Eyedropper picks wrong CMYK colors from image's RGB preview in CMYK document
http://illustrator.uservoice.com/forums/601447/suggestions/20480254AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Ton, hello! I don't care about screen representation as user. I know my image has different colors and I want THEM, not colors from preview which exists in inner AI world. I want 0-65-100-0 instead of 12,01-67,93-100-2,45. I don't need dirty channels in bright orange. It all turns to money when prints got rejected.
And I won't embed 80-250Mb image which I still edit and therefore want to be linked, just to make broken tool work.AdminEgor Chistyakov
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5 votes
An error occurred while saving the comment I try to reproduce this on Windows 11 and can’t so far, the bleed doesn’t force itself into the PDF.
Can you tell what preset you use as a base one when you uncheck the option? Do the fields have have non-zero values when you disable it? -
6 votes
An error occurred while saving the comment Monika Gause shared a workaround — the creation of a layer for the expanded static symbol can be prevented if you group it before expanding.
It makes a former symbol wrapped in a double group, but at least it doesn’t force sublayers.AdminEgor Chistyakov
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7 votesAdminEgor Chistyakov
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2 votesAdminEgor Chistyakov
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34 votes
Hi everyone,
In the latest BETA 30.0.21, we’ve improved the ‘Save As’ workflow.
Now, instead of remembering the last used format, the default will always be .AI.
We made this change to ensure that your files are consistently saved in the native Illustrator format, which is the most reliable option for preserving full editability.
Please try out he changes by downloading the latest BETA from the Creative Cloud and let us know if it helps you or not.
An error occurred while saving the comment Brendan, there was a problem the team tried to solve.
Many users were using the Save dialog to create PDFs occasionally, and then, just like with the Export As dialog, the chosen file type would stick and stay.
The change was made due to this request — Allow us to choose a preferable file format on Export or keep the last chosen one, http://illustrator.uservoice.com/forums/333657/suggestions/47550692This lead to many cases when users expected to save in the native .ai format, but would get a .pdf document instead.
The report was filed — Allow to choose if the Save dialog should "remember the last file format used / PDF is set as a default filetype when saving a new document, https://illustrator.uservoice.com/forums/333657/suggestions/50078010Alas, it makes it ALWAY .ai, but not allow us to control the stickiness, as we asked for.
Workflows differ, and this would have make it possible for everyone to choose the behavior that suits them.
Would you mind me merging you report with the latter one?An error occurred while saving the comment I think this should be an option, in both dialogs, — 'Remember the last file format' — enabled by default for Export As, and disabled for Save / Save As
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Asher, I bet this is a consequential behavior, caused by this request: https://illustrator.uservoice.com/forums/333657/suggestions/47550692
Both dialogs, Export and Save, should behave consistently, and if one remembers the file format (something many requested, here and there), the other one should too.
I think though it makes sense to give us the control over the behavior, right there in the dialog, as a 'Remember the chosen format' option. What do you think about it?An error occurred while saving the comment Illustrator now remembers the last used file format in dialogs like Save and Export, following this request: https://illustrator.uservoice.com/forums/333657/suggestions/47550692
Do you mean that once after you chose .ai, the next time you try to save a document it still stays at .pdf? -
3 votes
Confirmed in house, scheduled for fixing
An error occurred while saving the comment Indeed, I confirm this...
Sometimes it forces it on the selected object only, sometimes at the last edited... forcing an object to recalculate the effect fixes the resolution and it stays even after Cancelling. What a mess...
Thank you for the report! -
5 votes
An error occurred while saving the comment For the context, a manual for Creature House Expression 3 (thanks, Margaret):
https://archive.org/details/creature_house_expression33_manual/page/138/mode/1up
Pages 43/44, 78, 139, and 177An error occurred while saving the comment Jan, actually you can, but for art and pattern brushes only.
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3 votes
An error occurred while saving the comment Yes. I’d offer one for gradients too.
Here’s my attempt to have these.AdminEgor Chistyakov
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4 votesAdminEgor Chistyakov
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5 votes
Works as it should in the latest versions, deleting a selected artboard (artboards) now selects the one before it (them). Holding Delete key would rapidly Delete these in succession (at least on Windows).
An error occurred while saving the comment While deleting artboards rapidly works now s it should, I can’t but notice that even when the only artboard is left, the Delete Artboard command and step still fires up and pollutes the History panel. With the only artboard left the command should just do nothing (until Ai team decided to invent the artboardless canvas and break all the things).
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6 votesAdminEgor Chistyakov
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5 votes
An error occurred while saving the comment Well, Snap to Point, as the name implies, was designed to snap anything you drag to a point — and nothing else.
You can also drag an edge, or just grab an object by its fill... what’s important is that it happens at the POSITION of the CURSOR. It means if you grab BY the point, having the 'white square with the dot' indicator, (with Smart Guides disabled) — it will be snapped precisely... but if you grab by the segment or fill (the marker would be the 'black square') — Ai would use the position of the cursor. And here’s where the tolerance kicks in... Ai allows us to grab the shape/line/whatever not precisely (obviously, since the screen is having finite resolution), and lands the dragged artwork within the same tolerance! Grab a line by the middle somewhere, aim at a point (the cursor would change to the 'white arrow', as with Direct Selection, to signal the snap target), release, zoom in and look.
So, Snap to Point works best when you grab BY a POINT, and snap TO a POINT.This is the main source of our complaints with this snap mode — Snap to Point knows nothing about PATHS. Only P O I N T S.
This is what Smart Guides do: this mode knows about paths, intersections, etc. But these can be noisy (still, after the recent reworking).
So we often disable Smart Guides , using Snap to Point instead, forgetting or never knowing what the mode does.
Therefore your chart. You charted it correctly, and the road to this comprehension is hardly short.Then there’s another secret snapping-ish option...
Read more about it here: http://illustrator.uservoice.com/forums/601447/suggestions/32318284Does it make any sense?
An error occurred while saving the comment Ronald, Christopher, when it starts happening, does it affect everything, in all documents, with a simple case of rectangles?
When it happens again — can you please locate the Preferences folder (locations are mentioned here: https://helpx.adobe.com/uk/illustrator/using/setting-preferences.html), zip it (for the team to study), and share a link to the archive here, along with your full OS and hardware specs? Even though the test file might seem 'it’s like a simple document!' — share it as well. The problem is reproducibility. It behaves just fine for many, but for some of us... the combinations of factors differ. -
2 votesAdminEgor Chistyakov
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3 votes
This behavior can be toggled in Preferences > General > Transform Pattern Tiles.
Once enabled, the pattern stays relative to the object it’s applied to, when you move or copy it between documents.
It also makes it deform if you stretch, resize, rotate, skew or transform the object, because it’s all a part of 'transformations' we can make.
An error occurred while saving the comment Another option that happens to alter the behavior (thanks, Ton!) is Paste Remembers Layers — as found here: https://community.adobe.com/t5/illustrator-discussions/illustrator-swatch-pattern-movement-issue-advanced-question/m-p/13459645#M349705
An error occurred while saving the comment NG, I had my arguments, and I provided steps, and I checked if it works (twice now).
If you have the option ticked, the pattern doesn’t nudge when you copy and paste objects filled with patterns between documents.
Both method are usable, and Ai allows to toggle them. So the problem is about knowing about the option and using it.
What are your counterarguments? Let’s talk.
@Beardmancer, what if you try to save it anywhere but the desktop?