AdminEgor Chistyakov
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3 votesUnder Review · 2 comments · Illustrator (Desktop) Bugs » Effects, Appearance, Graphic Styles · Admin →AdminEgor Chistyakov
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43 votesAdminEgor Chistyakov
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1 voteNeed More Info · 1 comment · Illustrator (Desktop) Beta Bugs » Rendering Issues (GPU, CPU) · Admin →
An error occurred while saving the comment Mark, you forgot to share the file itself it seems (or it got blocked by UserVoice for some reason).
It feels like it’s Photoshop’s problem, but without original files the team won’t be able to investigate it.Persoanlly I’m curious about the workflow. Why do you need import this into Ai in the first place? The image looks simple enough to be created in Ai altogether.
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19 votes
I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
An error occurred while saving the comment Marcelo, welcome. You are the first one in 4 years who said it doesn’t work.
I check it and it does for me, on Windows 10 and 11, for the GA and Beta builds.
Please tell more. What are your specs? Does it happen for any texture you try to load? Does it get loaded and when does if fail specifically? Does it differ if you tru CMYK or RGB docs? -
1 vote
An error occurred while saving the comment Cristopher, if you isolate this object into a blank file — does it behave the same way?
If yes — can you share this test file? -
1 vote
An error occurred while saving the comment Eoin, I suppose you are the same person who asked about this at the Ai on Web Community forum?
https://community.adobe.com/t5/illustrator-on-the-web-beta-bugs/trying-to-run-the-web-app-on-android-is-unsupported-and-refuses-to-launch-for-some-reason/idi-p/15110855Well, UserVoice still doesn’t have a dedicated category for Ai on Web (since it’s still in its infancy and the team would like to keep the feedback concentrated at forums), but it definitely has a general request to port Illustrator on Android devices: http://illustrator.uservoice.com/forums/333657/suggestions/41023306 — I subscribed you to that one.
Ai on Web, as a web service, is a different story. As far as I know, there is an intention to address this eventually, and think of browsers as a suitable platform to allow Ai run on portable devices, but there was never a public announcement or a time limit on this.
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1 vote
An error occurred while saving the comment Brian, am I getting this right — you offer to include Make Envelope with Warp into Pattern the > Make workflow (as a part of the Pattern Options panel)?
We can access the Object > Envelope Distort > Make with Warp dialog while editing a pattern, but currently live patterns don’t support almost none of the special object types (and Ai shows us a warning about these getting expanded when we try to finish the editing mode, see the file attached).
So, do you mean to allows these live or something else entirely? -
3 votesAdminEgor Chistyakov
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2 votesAdminEgor Chistyakov
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An error occurred while saving the comment I confirm.
Images without clipping masks don’t get selected with a marquee with this option disabled.
The whole the clip group becomes selected with this enabled... I don’t think it’s OK.
Good finding! -
4 votes
The issue is reported to be fixed in 29.5.0.35 Beta build. Please check if it works for you
AdminEgor Chistyakov
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An error occurred while saving the comment I can confirm this (with Beta 29.5.0.15).
The attached file has a circle made into an asset.
If I try to export it with width 5858 px — I get a PNG written.
If I try to make it 5959 px — I never get anything at all but the error message.Once I close it and try again — I don’t get any message at all, until I reopen the file.
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2 votes
An error occurred while saving the comment Robyn, now Ai has a real Help Bar, but you probably meant something else then. Does it work now?
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1 vote
An error occurred while saving the comment Yarden, does it still happen?
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1 vote
An error occurred while saving the comment There are certain ways to remove unnecessary groups with only one objects in them, nut none of these are native.
One is a script: https://community.adobe.com/t5/illustrator-discussions/how-to-remove-redundant-groups-via-script/td-p/2548597
The other one is VectorFirstAid plugin: https://docs.astutegraphics.com/vectorfirstaid/vectorfirstaid-panelAn error occurred while saving the comment I see what happens here, Robin.
Take a look at the video attached.
Study the file yourself, with both Layers and Appearance panels opened.While these pants look very similar, the blue pair is different.
Grab the Group Selection tool (or Direct Selection, it doesn’t matter here), click both on their fills and locate both objects in Layers, using the dedicated button.
Notice each path is wrapped into a group (this is fine, but I hope you have a reason to).
Then, notice the circle marker for the blue pants group is not hollow — this means the group has a custom appearance applied.
Indeed, the Appearance panel shows it has a black stroke above the group’s contents... and a blue fill under the contents! And the contents — is the actual path with the same exact fill.Now, when you click the right pants with the Group Selection, notice it’s the wrapper group gets the target on the circular marker, not the path inside. It means whatever appearance gets assigned manually or grabbed by the Eyedropper (if the settings tell it to — more on this later), it will be assigned to the group container — not the path.
Now pick the Eyedropper. Press Enter or double-click the tool’s icon to open the Eyedropper Options dialog.
I recommend to uncheck both Appearance options and never enable them until you get enough experience with the panel.
Now, make sure you target the actual path and not the group for the right pants (you can either click its appearance marker in Layers or double-click the Contents row in the Appearance panel to do this). When you click the black pants with the Eyedropper, the fill gets sampled properly — the fill, not the appearance, as the tool’s options now command.
So the blue pants are now black, but the group still have the 'custom' appearance, and its marker is full, not hollow. 'Custom' appearance can mean an effect applied, stroke and fill reordered, extra fill and stroke added — and this was the case for you. Target the group and click the Clear Appearance button to remove the extra stroke and the fill behind the contents of the group (it’s not visible anyway).So how did it happen?
Let’s see (not recorded on video).
Deselect everything and don’t undo the steps above.
Grab Group Selection and click the blue (now black) pants. As mentioned before, since the group has only ONE object in it, the group gets targeted — not the only path in it.
Pick Eyedropper, open its Options and check both Appearance options back. This is what I believe you had set for it, right?
And now, if you now click the pants on the left, the tool will sample the appearance from the PATH, but will apply it to the GROUP — since this what is targeted in Layers, and since it’s because these are your settings for the tool!So, again, this is very important to
1. Have groups only when you need them
2. Be dead sure on what’s targeted in Layers: targeting (circular marker) and selecting (square marker) are different states in Illustrator
3. Control your Eyedropper’s options and pick/apply appearance only when you control everythingHope it helps.
An error occurred while saving the comment Robin, if you still have the file (or have the same behavior again), would you mind isolating the top group it belongs to by removing other art (only for your privacy), and sharing the document here, for testing? I’d like to see if this is reproducible. Make sure it still happens with it. Thanks!
An error occurred while saving the comment Robin, can you please check how the Appearance panel looks for this object selected (when not isolated and when it is) and what options do you have picked for the Eyedropper tool (specifically two Appearance ones at the top of the dialog).
Does the behavior change if you uncheck these options? -
2 votes
An error occurred while saving the comment Diego, Ai is used by many. And, just like evolution goes, newer methods rarely completely make older ones obsolete: people use Space bar, people use the actual Hand tool, wheel button, scrollbars — all at once. Just recently a bug report about scrollbars behaving as if inverted for a Wacom user got file, obviously they prefer this method over others...
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1 vote
An error occurred while saving the comment Odd! Let’s keep this open to see if anyone else notices this or it returns for you
An error occurred while saving the comment Andrii, what version are you using? This one doesn’t happen for me with both the latest GA and Beta versions (on Windows 10 though)
An error occurred while saving the comment Doesn’t happen to me when I try to reproduce it from scratch...
Does it happen for you with a new file? Can you please share the test file? -
6 votesAdminEgor Chistyakov
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1 vote
An error occurred while saving the comment I don’t see it’s moving on its own here... what I see on the video is constant flickering, as if the Cmd/Ctrl key gets tapped extremely fast. Is this what you meant or am I missing something?
An error occurred while saving the comment Wow, I’d like to see this on video.
Nick, what method do you use to create a mask? The top menu command? Picking from the context menu? a hotkey?
Can you replicate this each time you try it from the scratch? Do you have other apps launched? Can you try to exit everything else to see if it gets influence by something else? -
2 votesAdminEgor Chistyakov
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1 vote
An error occurred while saving the comment Please tell more about your OS, hardware, build version, etc.
Do you get the documents restored when you launch Ai after this? Do you get a crash reported dialog shown when it happens? do you send the report?
Wing Pai, select any text object in the document and check the Attributes panel.
All of these have Overprint Fill option enabled. InDesign enables it automatically for black, but it doesn’t automatically gets disabled when you change the color from black to white in Illustrator — it’s something you should control yourself. Ai should warn you every time you try to enable this option manually, but won’t warn when a color gets changed (this is actually an interesting thing to think of — thanks).
Please uncheck the option and comment back if it solves the problem at your side.