Fernando Zamora
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1 voteFernando Zamora
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1 voteFernando Zamora
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2 votes
Hi Fernando,
Thanks for reporting the issue . Since we are not able to reproduce the issue in house , Kindly provide the following information to nail down the issue further :
Kindly provide the machine details and the illustrator version with which the issue is happening .
Kindly provide the test file and test steps to help us reproducing the issue .It would be very helpful if you can provide the video recording to reproduce the steps .
Kindly share the above details ShareWithAI@adobe.com in a Zip file . Please mention the title of this issue as the subject of mail .Regards,
Pooja Garg
Illustrator TeamFernando Zamora
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7 votes
An error occurred while saving the comment Fernando Zamora
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5 votesFernando Zamora
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An error occurred while saving the comment Fernando Zamora
commented
i'm getting this too on illustrator 23.0.3 and imac 5k 4gh i7 24gb of ram.
i can't use pixel preview at all.
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10 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer SinghAn error occurred while saving the comment Fernando Zamora
commented
same issue on mojave and illustrator 23.0.2
this is extremely frustrating
i do manage to make the selection of basic brush stick, but it won't let me draw with it, the cursor turns in a circle with a slash symbol.
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New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM) -
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Screenshot 2018-10-24 at 15.56.35.png 222 KB -
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Screen_Shot_2018-03-28_at_10.35.10_PM.png 39 KB
640 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.An error occurred while saving the comment Fernando Zamora
commented
illustrator 23.0.3 continually crashing opening some illustrator files, if they have a missing font. this is incredibly frustrating
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1 vote0 comments · SDK/Scripting Bugs and Features » JavaScripting · Flag idea as inappropriate… · Admin →Fernando Zamora
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10 votesFernando Zamora
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15 votes0 comments · SDK/Scripting Bugs and Features » JavaScripting · Flag idea as inappropriate… · Admin →Fernando Zamora
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43 votes
Hello,
Please accept my sincere apology for the inconvenience the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 3). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.Regards,
Ankit Goyal
Illustrator TeamAn error occurred while saving the comment Fernando Zamora
commented
yes please. i know they are supposed to go away eventually but that seems like forever.
Fernando Zamora
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1 voteFernando Zamora
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21 votes
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
An error occurred while saving the comment Fernando Zamora
commented
High Sierra
AI 23.0.1when dragging with shift to constrain angle, smartguides snap the dragged shape back to it's starting point if you slight deviate from the constraining angle.
Fernando Zamora
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255 votes
Hi,
Thanks for the information provided to the Illustrator team.
We are able to reproduce this issue at our end and the engineering team is currently isolating this issue further to get to the root cause.With Best Regards,
Illustrator TeamAn error occurred while saving the comment Fernando Zamora
commented
this just happened to me. it stopped working all of a sudden
this has been happening to me from time to time. all of a sudden i can't transform my pattern by holding tilde key.