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Al

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  1. 657 votes
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    426 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Al supported this idea  · 
  2. 1 vote
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    1 comment  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Al commented  · 

    Mouse response too slow to use Illustrator. Clicking on the file menu causes a 5-second delay to open it. By the time 3 seconds have passed, the user clicks again. By the time Illustrator catches up, the menu is opened, then closed from the two clicks. UNUSABLE! The product should be shut down and users should be getting a refund or Adobe should face a class action lawsuit. Worst business decision EVER to move this app to the cloud and take away the desktop version in the process!

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  3. 5 votes
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    4 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Al commented  · 

    Lag still persists with no change; meaning UNUSABLE Software!!!! You can't charge people for unusable software so get ready to refund everyone, or face a class action law suit!

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  4. 172 votes
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    321 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    General slowness on using Illustrator on Mac is one of the major issues reported in this thread. Illustrator team made significant progress in replacing Illustrator’s GPU rendering engine from OpenGL to macOS Native Metal Rendering Engine – https://developer.apple.com/metal/.
    We have observed common operations like Zoom, Pan, and rendering operations are now smoother in cases where it was sluggish as reported in this thread. We urge Mac users to try the Illustrator Beta build with Metal support and share your feedback.
    Please note, this may not address other performance issues reported in this thread not related to rendering like File Save, Export, or slowness in any particular feature.

    This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713

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    Al commented  · 

    Still Lagging mouse clicks not fully responding. Feels like a bloated Online software package that can't get out of its own way. This is never going to be usable as an online application and respond like a local app without removing the lag and the issues with the mouse not clicking when you click the mouse. Still unusable compared to the local app it used to be.

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  5. 2 votes
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    1 comment  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 2 votes
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    0 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 25 votes
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    12 comments  ·  Illustrator Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    Apologies for the inconvenience caused to you by this issue.

    Since there are lot of issues mentioned in this single thread & we need to escalates them one by one, we are closing this thread as we are not able to repro these at our side.

    Please create individual threads for each of the issues.

    You can also email to rbhunwalATTHERATEadobeDOTcom so that we can have an online session to see what is happening on your system & then isolate these issue further.

    With Best Regards,
    Illustrator Team

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  8. 3 votes
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    0 comments  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 4 votes
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    0 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 3 votes
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    0 comments  ·  Illustrator Bugs » GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 4 votes
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    1 comment  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →
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  12. 2 votes
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    0 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  13. 3 votes
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    1 comment  ·  Illustrator Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 3 votes
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    1 comment  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  15. 3 votes
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    1 comment  ·  Illustrator Bugs » File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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  16. 3 votes
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    0 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 4 votes
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    0 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  18. 4 votes
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    0 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  19. 13 votes
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    2 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  20. 16 votes
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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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