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  1. 740 votes

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  2. 2 votes

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    An error occurred while saving the comment
    Al commented  · 

    Mouse response too slow to use Illustrator. Clicking on the file menu causes a 5-second delay to open it. By the time 3 seconds have passed, the user clicks again. By the time Illustrator catches up, the menu is opened, then closed from the two clicks. UNUSABLE! The product should be shut down and users should be getting a refund or Adobe should face a class action lawsuit. Worst business decision EVER to move this app to the cloud and take away the desktop version in the process!

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  3. 5 votes

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    Al commented  · 

    Lag still persists with no change; meaning UNUSABLE Software!!!! You can't charge people for unusable software so get ready to refund everyone, or face a class action law suit!

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  4. 2 votes

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  5. 2 votes

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  6. 27 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ankit Goyal
    Illustrator Team

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  7. 3 votes

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  8. 4 votes

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  9. 18 votes

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  10. 3 votes

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  11. 3 votes

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  12. 21 votes

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  13. 3 votes

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  14. 3 votes

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  15. 4 votes

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  16. 4 votes

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  17. 14 votes

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  18. 16 votes

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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  19. 2 votes

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  20. 10 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Thanks for reporting the issue and sorry for the inconvenience caused .
    I would be needing your help in isolating the issue, request you to be co-operative and patient. Please let me know few details-

    Version of illustrator you are currently working on
    Your hardware specs
    Is this specific to some file?
    If yes will it be possible for you to share the file with us at sharewithai@adobe.com

    Please mention the link to this issue as the subject while mailing us. Ritika from our team will help you on this.

    Al supported this idea  · 
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